my name is Ricky Brazell ,I live in Jacksonville fl. , 2 HOURS AWAY ,,,,,HOW BAD CAN IT GET,,, WELL ,,,I spent weeks lookin for a chev volt and I found the one I was lookin for at Headquarter Honda, First it took 2 times calling befor I got anyone,and the first person I spoke to was ERICA TORRES,she said she worked in used cars ,I told her who I was and that I wonted to make an offer on the chev volt ,I gave her my offer and she told me to hold on while she checked with her manager,an put me on hold ,but then she never came back to the ph. after 3-5 mins. holding on the ph. went dead,so I waited a few mins. and tried calling her back without getting her,after around an hour and a half and 7 trys I got her ,I asked what happened ,why didn't you call me back an she said O,WE WONT TAKE YOUR OFFER,so I said well why didn't you come at me with a number ,she said the price was on line and we ended the call ,I WAS SO MAD ,I COULDNT THINK. she just left me hanging. SO the next day I call back an ask for the GM witch I was told was TOM MAIER ,I told him my dealings with his sales person ERICA TORRES an how up-set I was at how I was treated , IN STEAD OF SAYING SORRY FOR HOW I WAS TREADED , his only response was ,well what was ur offer ,and he said, well she was right we wont take that offer,and so I asked him to give a number an he said the price they had was the price, take it or leave it ,HOW THIS DEALERSHIP CAN STAY OPEN WITH PEOPLE LIKE THIS ,,,,,,,,,IF I WAS THE OWNER OF THIS DEALERSHIP I WOULD FIRE BOTH OF THEM ,YOU NEVER TALK TO A BUYER IN THIS WAY,But I still wonted the car so I told him that would think on it over night and might call back the next day ,but I did not, but then around 5:15 that day ERICA texted me ,asking if we talk through text ,after about 2 mins I texted her back and said yes,knowing I never wonted to ever deal with either of them again ,but I thought I would still be nice after 15 -20 mins went by , had not heard nothing so I texted her again said (hey) nothing, after about 30 more mins and nothing I texted again an asked ( are you there) And have never heard from her, IF YOU LIKE TO BE TREATED LIKE DIRT UNDER SOMEONES FEET ,JUST ASK FOR ERICA TORRES IN SALES, AND THE GM TOM MAIER , THESE TWO ERICA TORRES AND TOM MAIER HAVE GAVE ME THE WORST SERVICE AT A DEALERSHIP I HAVE EVER HAD AND I AM 60 YEARS OLD read more

1- This was the first time I ever bought a car that was a pleasurable experience; the dealership had a no pressure approach that was refreshing. Thanks to John Bannon, General Sales Manager, for running a great dealership 2 -My salesman Mike Jahangir was extremely helpful and a real delight to deal with. He was polite and courteous; he answered all my questions to the fullest extent. He demonstrated my new Accord in a way that made it easy to understand. I drove away knowing how to use all my new features.... he was the first car sales man who took the time to follow up after the sale he called me on 4 different occasions to make sure I was satisfied. Mike is a real professional. 3-When it came to the Finance department Mark Wilson did a great job for me in the finance department. He explained to me that I would not need as much of a warranty as I was going to purchase. He took the time to find out my driving habits and my personal needs; based on the conversation he was able to save me money by selling me the coverage that was more suitable instead of the most expensive. 4- Another person of interest was my internet Sales Manager, David Stanford, he is the reason I came to Headquarter Honda in the first place. Headquarter Honda had an ad running that was 5 pages long; the advertisement was offering several different deals. David Stanford took the time to explain each and every one of the offers to find the one that fit my needs the best. Overall Headquarter Honda is the very best car buying experience I have ever had. I am 61 years old and I have bought several cars in my lifetime, this was the first time I felt compelled to write a review to tell the world how great this place is! Great job Headquarter Honda! I will be recommending this dealership to anyone in the market for a new car. Great job from the Team at Headquarter Honda! read more

1- This was the first time I ever bought a car that was a pleasurable experience; the dealership had a no pressure approach that was refreshing. Thanks to John Bannon, General Sales Manager, for running a great dealership 2 -My salesman Mike Jahangir was extremely helpful and a real delight to deal with. He was polite and courteous; he answered all my questions to the fullest extent. He demonstrated my new Accord in a way that made it easy to understand. I drove away knowing how to use all my new features.... he was the first car sales man who took the time to follow up after the sale he called me on 4 different occasions to make sure I was satisfied. Mike is a real professional. 3-When it came to the Finance department Mark Wilson did a great job for me in the finance department. He explained to me that I would not need as much of a warranty as I was going to purchase. He took the time to find out my driving habits and my personal needs; based on the conversation he was able to save me money by selling me the coverage that was more suitable instead of the most expensive. 4- Another person of interest was my internet Sales Manager, David Stanford, he is the reason I came to Headquarter Honda in the first place. Headquarter Honda had an ad running that was 5 pages long; the advertisement was offering several different deals. David Stanford took the time to explain each and every one of the offers to find the one that fit my needs the best. Overall Headquarter Honda is the very best car buying experience I have ever had. I am 61 years old and I have bought several cars in my lifetime, this was the first time I felt compelled to write a review to tell the world how great this place is! Great job Headquarter Honda! I will be recommending this dealership to anyone in the market for a new car. Great job from the Team at Headquarter Honda! read more

Well, let me first talk about the good points... My service writer was good, she was very sweet and she made the experience better than it should have been. Her communication was on par with what I expected and she genuinely seemed to care.... I also wish to mention that I typically do not write reviews, and very rarely write bad ones.... However, on to the reason why I rated this the way I did. I purchased a used Honda through a third party and was told that the vehicle had Certified Pre-Owned (CPO) Warranty. I brought my vehicle in for a few items when it had 35,400 miles on it and was told by a Service Writer that I had the CPO on this particular car, good for 7 years/100,000 miles. Excellent, right!? I thought to myself, I don't need to rush to the dealership if something does go wrong with the car. I bring the car back to Honda with 36,083 miles for a Power Steering pump issue and was told a 2nd time by a Service Writer that the vehicle was CPO with 7yr/100,000 mile warranty. I call the next day to see where they are at with the repairs, and the response I get is that my vehicle DOES NOT have the Certified Warranty and it will cost me $$$$ to repair the car!?!?!?!?!?!?!?!?!? Even if they were not going to honor the CPO, the very least they could do was perform the repairs, since I was only over the normal warranty by 80 miles! But, NO! Honda America had a very RUDE Regional Case Manager contact me to tell me that Honda will not do anything to help me out with my circumstance. Not happy, and will never deal with Honda again! I have lost all faith in the Honda Brand and will never support them again! read more

I have avoided dealerships for several years, buying used cars from Autotrader and Craigslist because of the negative experiences I have had in the past. I was visiting Headquarter Honda with a business contact of mine and began discussing the possibility of purchasing a used vehicle with John Bannon. Mr. Bannon attentively listened to the type of vehicles I was interested in and concerns I had with the car-buying process. Without pressuring me into rushing my purchase, Mr. Bannon aggressively searched for vehicles that matched my interests and needs and ordered the delivery of a 2011 Honda CR-V to the lot. My wife and I immediately fell in love with the vehicle immediately because without realizing it, the vehicle was exactly what we wanted. John Shelling arranged a test drive for my wife and new baby and he patiently described vehicle options and provided instruction on how to properly install the car seat. We were then introduced to Mark Wilson who completed financial forms in a very polite and professional manner. Mr. Wilson patiently guided me through the process, but was very proficient which kept it pleasantly short. This was the biggest vehicle purchase I have ever made and the experience and quality of the vehicle made it an extremely comfortable decision. I was there for a short time, but was treated respectfully by many different employees. Monte Solomon and another sales manager named Mike congradulated us on our new purchase, which just added to the enjoyment of buying a new vehicle. Thanks HONDA, stay Green! read more

This was our second experience with Headquarter Honda and at this point I will never go back to a Ford or Chevy, which we have always bought throughout our 42 years of marriage. My husband was looking to trade in his S-10 Chevy truck for a newer Used vehicle. He went to Ford, Chevy & Chrysler and everyone wanted to put him in a new 2013 vehicle, which were just too expensive. He went to Headquarter Honda and the salesman Donta'i Blount approched him. My husband stated he was just looking & Donta'i said if you need anything just come see me, which my husband finally did. Donta'i showed my husband a 2011 Honda Accord EX-L which my husband loved. Donta'i went over the vehicle with my husband, did a test drive & answered any questions he had. I was at work and came to the dealership several hours later and Donta'i re-explained everything to me. We purchased the vehicle that day at a good price and a good trade-in price for the truck. Everyone we met or dealt with at Headquarter Honda were knowledgable and professional. Our salesman Donta'i Blount was not only professional but helpful, courteous and funny, plus he did not pressure us in any way. He explained everything to us and answered all our questions. Our finance manager Mark Wilson was very helpful explaining the options if we wanted any, the paperwork and the finance. We had a very good experience at Headquarter Honda in Clermont and would recommend them to anyone looking for a new or used vehicle. read more

Darlene and I bit the bullet yesterday and went shopping for a car...a painful process to say the least and even though I faithfully promised Darlene that I would maintain my cool, it took about an hour into the process for that promise to be broken. I had done a fair amount of research on the internet and had a good sense for what was a reasonable price for the car I wanted and a reasonable price for my trade in. After visiting three dealerships we went 45 minutes out of our way to visit Headquarter Honda and met Dennis Yunker. I have been in customer service all my life and clearly recognize the difference between truly wanting to meet the client's needs rather than the obvious patronizing behavior masquerading as customer first but really all about the business. Dennis was courteous, and when asked to see two cars that we were interested in, immediately got the keys and took us for a test drive. He was very knowledgeable about the vehicles that we were interested in and attentive to our questions and concerns. He was honest and direct...an under appreciated asset. The price on the car that we bought was very fair and the offer on our car was on the high end of the trade in value. We were never interested in beating on the dealership....we were only interested in a fair deal...which we received and without all the drama. I would highly recommend this dealership and Dennis....a great combination and a wonderful end to a very trying day. Dan Foster read more

As much as I love cars, I hate shopping for them. Headquarter Honda made this a great experience for me. I had a 2004 Accord that I passed on to a family member when I purchased a car last year. That car turned out to be the bane of my existence. I drive a long distance to work, so gas mileage and quality are very important. I decided to look for a used Accord or Civic online. Headquarter Honda's website was well planned and not cluttered with graphics and unnecessary videos. I chose a used Accord and Civic from their used inventory and submitted a code to get a $25 gift card for visiting the dealership. Within 5 minutes, Kathy in Internet Sales called me and set up an appointment for the next day. She was pleasant and friendly. I went to the dealership earlier than I intended, and had the most pleasant experience. Chris Taylor was patient and answered all of my questions. He was also very kind to my mother who accompanied me on the trip. Tony (no, I'm not related to Kurt) Angle and Chris helped me obtain financing that would meet my needs and my budget. Less than 3 hours later, I was ready to leave the dealership with my 2010 Accord Coupe. Chris filled the gas tank of my new car and even ran the 2004 Accord I drove to the dealership in through the car wash. I could not ask for a better experience. I would recommend them to everyone who is looking for a new car. read more

Excellent experience with maintenance of my old car and buying a new car! I can't say enough positive things about my experiences with Headquarter Honda. I've been taking my 2002 Civic to Rita Beni at Headquarter Honda for repairs and maintenance for several years. She is fantastic to work with - extremely knowledgeable and accommodating. I am not knowledgeable and she always takes the time to translate and explain repairs needed. When I decided it was time to purchase a new car, I spoke with Steve Poncelet. I was anxious about the process as I hadn't had the best experience with a previous dealership. Steve made the process so incredibly easy and fun - as getting a nice, new car should be! He and Tom Maier worked with me on the price and Steve answered all my questions about the car and the financing process. I never felt pressured or arm-twisted at any time. Working with him was an absolute pleasure, as well as Tom. Tony Angle went through all the paperwork with me and took time to find the best option for me for the warranty and extended coverage. Everyone I have come in contact with during my different visits has been extremely helpful and friendly. I would buy my next car at Headquarter in a heartbeat and will keep calling Rita for any maintenance needs in the meantime. I'm just blown away by how smooth and positive the whole car buying experience was here. read more

My Sons first vehicle and my first time ever looking at a Honda to purchase. Really didn't take it serious at first! Just looking in order to get an idea of how competition stacked up against each other. That's when my wife and I met Mike Jahangir! Let me tell you about the passion he has and the belief he has in his product! The knowledge base about all of the functions, down to the construction of the frame. Gave us every detail down to the locking lug nuts on the tires. He wasn't just another salesman trying to make a buck! Didn't steer us away or ask us about our budget. We told him what we were in the market for and showed us a variety of options and then "BAM" started pulling out paperwork and actually compared what we were looking for in a various vehicle and got my son in the perfect vehicle at an amazing price with his personal assurance that he would be there if there were any questions that needed answering. This was truly the best experience I/we've ever had buying a vehicle down to Kenneth Tavarez in the finance department. Never once telling us something that they didn't show us up front. Again, the best experience I have ever had. I highly recommend the team at Headquarters Honda. If you're in the market for a New or Used vehicle this is the place. Personable and totally professional! read more

I recently had the pleasure of purchasing a car from Justin Myles, and I must say, my experience with Myles, was exceptional. From the moment I stepped into the dealership, he greeted my husband and I with a warm smile and genuine interest in helping us find the right vehicle. Myles was incredibly attentive throughout the entire process, taking the time to listen to our needs and preferences. He patiently answered all of our questions and provided valuable insights into various car options, helping us make an informed decision. What truly stood out about Myles was his dedication to ensuring customer satisfaction. He went above and beyond to accommodate my our requests and worked tirelessly to find the perfect car for us. His professionalism and attention to detail were evident in every interaction we had. Moreover, Myles was incredibly personable, making the entire car-buying experience enjoyable and stress-free. He was friendly, approachable, and genuinely cared about my satisfaction as a customer. Overall, I cannot recommend Myles highly enough. His exemplary service and commitment to excellence truly set him apart. If you're in the market for a new car, do yourself a favor and seek out Myles at Honda Headquarters You won't be disappointed. read more

Sales person: Jeff Bock. My boyfriend and I decided to just look one monday night, with no intentions to get a new car, just information. Jeff Bock was our sales person, and when i say that it was the most enjoyable and relaxing car experience, We have EVER had.. i mean it! Despite the fact we arrived an hour and half before their closing time, Jeff gave us the most amazing experience. He was brutally honest, and you could tell his passion and his willingness to just help, even if we didn't buy from him. We found a car, thanks to his recommendation that we fell in love with. We had a specific budget, and he was very understandable. We left the lot at 11:30 pm with a brand new car, still in shock on what an AMAZING deal we got. It was painless and most importantly i did not feel pressured. I love my new honda accord! And Jeff, ( as well as the finance guy that handled us, I can't remember his name) were hands down the most appreciative and friendly people we have EVER dealt with. If you are in the market, GO SEE JEFF BOCK. You will have the best experience.......I can actually sat i ENJOYED buying a car....and those words have never left my mouth before....... Truly amazing. read more

Excellent experience buying a car from Mike Jahangir at Headquarter Honda! He was honest and knowledgable and gave us a great incentive with a no hassle buying experience. There were no hidden fees and we did not feel pressure to purchase any of the extras. Tony in finance was awesome! We shopped other brands/dealers prior to coming in but this dealership was transparent during the entire process when others were not. We were not expecting to purchase the Honda Civic Sport - we had just stopped by to look at inventory - but it was Mike J's knowledge (he literally goes through everything about the car) and genuine care for us as a customer that sold us on the car, and of course Honda is a great product, we already own a Honda! Trust, honesty, integrity with a no hassle buying experience is what we received here at Headquarter Honda and a great deal on top of that! I can tell this dealership, brand, Mike J and Tony truly care about their customers and we felt well taken care of. Car buying can be exhausting and some dealerships can be deceptive but Headquarter Honda and Mike J. are the real deal - honest, ethical and trustworthy! read more

Buying a car is not a process I ever look forward to (I kept my last car for 13 years before finally deciding to replace it), but my experience with Headquarter Honda was smooth and easy. I started by going online, looking at the inventory and requesting a quote from several local dealers. Having heard good things about Headquarter Honda from friends and because I have had good experiences with their service department with my old car, I chose to start there. When I arrived to test drive the car, I was greeted by very friendly sales staff. I worked with Andrew Burke, who was knowledgeable about the car and did a great job showing me the features as I drove the car. Once I decided to buy the car, we were able to come to a fair price with very little back and forth and I was pleased with the trade in value offered on my old car. The entire process went very smoothly. As I was preparing to leave with my new car, Andrew took the time to assist me with configuring the technology that is in the car (linking my phone, storing preferences, etc.) Overall I was very happy with my car buying experience. read more

I just bought a Honda Accord at Headquarter Honda and my experience was fantastic. Mike Jahanjir is a wonderful person and salesman, he is very pleasant and not pushy at all. I bought a car from him 18 months ago and I knew to go back and deal with him again. He worked out a great deal for me on a beautiful car, it was even better than what I was expecting. He has been selling cars for 27 years and his experience truly shows. I got a little rattled at one point and he calmly said that if I was not happy then I should just walk out. How many salesman would ever tell you that ? lol He gains your trust very quickly and makes you comfortable during the whole process instead of leaving with your head spinning a million mph. Michael Gelinas and Ed Rivera were the 2 other gentleman that helped me through my purchase and they are both great guys and class acts. They made me feel very special and I plan to buy my future cars at Headquarter Honda. Ernie F. read more

My son and grandson went with me to Headquarters' Honda yesterday. We got out of our car expecting to be greeted but wasn't. We then made our way to the new trucks and had time to look at all them on the lot. Still no salesperson. I was getting hot and sweaty from the sun so we made our way to the showroom. I could see salespeople through the window. When we went in...I believe it was Matt that came to greet us. I asked him were there any salespeople working, and he said he would find us someone. That person was Steve. I gave Steve some brownie points cause he offered us some cold water. He also brought the truck I was interested in - around to the covered car area and from there we went for a test drive. He was very knowledgeable about the trucks. We went in to talk about $$$. As I'm waiting on retirement money, I was not ready to commit yet. Looking at prices on-line it looks like I may have some wiggle room to negotiate a price. In the great words of our D#@$$ POTUS....."We'll see!" So stay tuned! ......... A Granny looking for her TRUCK! read more

This was my first time purchasing a vehicle online, and naturally, I approached the process with some hesitation. While I was also in contact with several other dealerships regarding the same car, Headquarter Honda quickly distinguished themselves from the rest. From the very beginning, their internet team was prompt, professional, and highly effective in every interaction. Once I transitioned to working with their sales team over the phone, the experience remained just as seamless and positive. I hold high expectations when it comes to service, and I can confidently say that the team at Headquarter Honda not only met them -- they exceeded them. A heartfelt thank you to Sydney, Brad, Matt, and Jamal for your exceptional service. And Brad -- it was truly a pleasure working with you as we found the perfect vehicle. Your professionalism and attention to detail made all the difference. Thank You read more

I cannot begin to tell you how pleased we are with our new car we have purchased here. As soon as we walked into the door the salesmen are very eager to help you. Wade Alfarone was our salesmen and he was very knowledgeable in the HOnda products. We initiually went in looking at the 2014 Odessy and ended up leasing the Honda Accord EX-L as it was a better choice for us financial wise. We got a great deal on our lease. All staff work together and are always looking out for you. They make sure you are comfortable. We had salesmen walk up to us and ask us if we wanted water, coffee etc., while our salesperson worked with the finance department on the numbers. (Btw our salesperson also asked us). They take good care of you here.We even met with the owner who was a splendid guy! I can go on and on about how satisfied We are with our purchase and the overall teamwork of this dealership. read more

I recently had the pleasure of visiting Headquarter Honda, and I must say, it exceeded all my expectations. From the moment I walked in, the atmosphere was welcoming and professional. Mike Jahangir, in particular, deserves special recognition for his exceptional service. He went above and beyond to ensure that I found the perfect vehicle for my needs, even taking the time to understand my preferences and budget constraints. His expertise and dedication made the entire purchasing process smooth and stress-free. Not only did Mike help me find the ideal car, but he also made sure I got the best deal possible, making my birthday even more memorable. His friendly demeanor and commitment to customer satisfaction truly set him apart. Overall, I highly recommend Headquarter Honda, especially if you're lucky enough to work with Mike Jahangir. You won't be disappointed! read more