A Healdsburg family business. Great family. Great service…read more I read a few of the negative comments. I have to say I've been going to them since the 80s. I have never seen or heard bad behavior coming from this shop. This is a loving and caring family business.

I needed service on a Saturday, called Fincher and got no answer. Big O answered right away and…read moretold me to come on over. Turned this anti-franchise-pro-family-business-snob into a believer!

Great service and pricing. These guys know how to machine and work on classic American iron.read more

The machining took awhile, about 3 weeks and after the installation the cooling system in the car…read morereturned to normal however the oil started burning and fumes plowed out of the exhaust and oil started to burn up and possible leaks detected. It's difficult to say what's creating the burnt oil or the fumes that cloud out of the exhaust pipe. I'm letting my mechanics take action on how to proceed to keep the engine running properly without burning or leaking oil or fuming puffs of blue exhaust from the tailpipe.

Creative and talented, he knows how to make things work!…read more Has helped with our older vehicles - Would definitely recommend... As long as there's still room for us Kariler & Rich

Unprofessional and overly defensive when faced with issues that were caused due to their workread more

Got a recommendation to Rob from a friend, and he's the mechanic I've been looking for my entire…read morelife. I have a 2000 Chevy S10 that's flummoxed a couple local shops with odd issues, but Rob has my truck wrapped around his finger. I hesitate to recommend him only for fear that it will become more difficult to get my truck into his shop. That said, his ability to fit my truck into his schedule has impressed me as much as the quality of his work. Rob is the man and anyone that says otherwise can catch these hands.

Real great garage, I like small garages owner run. Schank Bris Garage is that place. Rob did the…read morework quickly and at a fair price, highly recommend!!!

Single women stay away!! last year in march, I had a new…read morebattery put in at Sonoma county auto, and less than a year later I find out they put in the wrong battery, didn't register it (part of regular service when putting in a new battery), wasn't powerful enough for my engine and created more problems. In June, I had a cooling hose replaced and front breaks there also, but they didn't install the hose clamps properly and caused fluid to continue to spray all over my engine and under neath my car, by july ( a few weeks later) something was dragging under my car and I went in (kinda freaked out, seemed dangerous) but LouLou said they were at lunch and to come back in an hour- (a few people sitting in the office eating) .... so I came back in two hours BUT it looked like tHE mechanic and the Lady were leaving and the lady told me to come back the next MONDAY, very dismissive , but then the man got out of his car and ripped the hanging part out from my car and said it should be fine, .... I was stunned. It was 3:30 on Friday afternoon- and front desk girl wanted to go home- dismissed me again. NOW 2026, I got a new mechanic, of course..and the new mechanic said there are several issues including the battery and under my car there is a small hole in a hose which caused a slow oileak and splashed OIL under my car because there was no cover.... Leaving it exposed to road debris. My car is older but I have taken it in anytime I had the slightest issues. But now $5k later it's in worse shape than ever and would be thousand of dollars to clean and repair all these issues. My car is the shop again, Again because my battery- so Today- I called Sonoma auto to check the warranty on the battery they installed and got nothing but rude helpless answers from the front desk person. . Sh treats me like I annoyed her. Except, I'm a paying customer. Not there to make friends with LouLou. She's rude or she's just covering for the faulty services I received. Or both- sometimes, just taking reasonability for action is all a person needs to hear. But being meet with more dismissive behavior will only add fuel to the fire. Take responsibility, be accountable and treat customers like customers.

I met Chris at his old shop. Helped me buy my old car back from him at a fair cost. The car has…read moresentimental value to me,and after the work was done,because I had already sold it to him, he let me get it back. They have been my mechanic ever since. No one else works on this car except Sonoma Auto Care. The best and fair.

We recently had our 2024 CRV serviced with Empire Too and we couldn't be happier! They were less…read morethan half the price of the dealer and even tried to talk me out of some of the work saying it wasn't really needed yet but their prices were so good I went ahead with all the work honda recommends just to keep up the car as best as I can. I went here from a personal recommendation from a friend who's family has been going to them for many many years. It is hard for me to trust a mechanic and I plan on keeping our service business with them for many years.

They have been taking care of my cars for years. They are Amazing beyond any shop I have ever used!read more

Great service and care from the first call to the time you drive away! Service with a smile.read more

Thank you Jason and Joni for a fabulous experience today at your place. I so appreciate you…read morelistening carefully to the history of my car and then being able to schedule an appointment so quickly! I SO appreciate being able to talk directly to you Jason about my car and concerns! In addition, it was wonderful to have Joni understand what was needed and carefully explain further details. Thank you for your honesty, fairness and expertise! You made me feel so comfortable about the present condition and what will be needed in the future. And thank you for your reasonable charges. GREAT SERVICE AND EXPERTISE!

I have few regrets, but one is not having found Bill and his excellent shop earlier. A quick look…read moreinto his very clean, amazingly well equipped, and super-organized work space tells you all you need to know. Bill is a perfectionist and a highly experienced technician. In my opinion, his business puts most other shops in Sonoma County to shame. From now on, I will be bringing all my vehicles here for routine maintenance and repairs, including my Porsche and older Acura and Tacoma. Dee, the office manager, was also wonderful to work with, and she helped make my recent visit efficient and very welcoming. PS: Every analog clock in both the shop and the office were running and accurate. This attention to detail reflects the high standards here.

Bill is a great guy. he goes abobe and beyond for his…read morecustomers. he knows how to do the job right.