I have never gotten such fast x-rays, ultrasounds, and MRIs. You can actually book them on the…read morephone when you walk in. You're seen within 10 minutes. The ultrasound techs are super friendly. I have to go for kidney stones on a regular basis. Just a real cheerful staff back there!

Easy to get to, ample parking including accessible without steps. Clean office, courteous staff and…read moreinformative staff. The only reason I did not give 5 stars was because the wait for a bit long between tests.

I had a CT scan of my pelvis on 5/29/26 at 12:30 pm and it's now Tuesday June 2 and results are…read morestill not posted despite the fact that my doctor indicated urgent on the prescription. If you want quicker results you better go elsewhere.

The and staff are excellent. No complaints there but trying to get an appointment online is crazy…read more very tech savvy and to try to find an appointment on a specific day just does not work on that website.. when I try to find something for one day or following Saturday, when you push the button, everything comes up except for the days you need

Check in Office was a hot mess. Woman with pink shirt and bun on top of her head, with badge…read morehidden so I couldn't see her name was talking to my check in lady about spraying in wannamassa. Lady, you've got a room full of people and you need to tell your colleague about mosquitoes? Mammogram Technician was fantastic.

The staff is absolutely wonderful! However, if Dr Hira reads your X-ray triple check it. He read…read moreone of my X-ray at jsumc and he can't tell the difference between a stimulator and a drug infusion system. He won't amend it. Now my medical records are a mess. We filed a formal complain. I know he reads scans from multiple establishments so we are just making sure people know. No one should have to go through all of this. It's not safe for anyone.

-Ease of making an appointment -Short wait time before…read moreprocedure -I had two different tests done at two different times -I found staff to be knowable and personally caring. -Explained the process in detail and what I needed to do.

I have been seeing Dr. Steven Richards for more than 11 years and never had an issue. However,…read moresince affiliating with Summit Health the entire patient - doctor- staff relationship has changed. The last 4 times I have called the office I have not received a return call. Although mentioning this to the doctor the last time I was in, he was sure that this wouldn't have happened, but nevertheless said he would check into it. If in fact he did, nothing has changed. He is also not the same caring doctor he was over the past years and it now seems to be sort of factory like setting. Does not seem to care as much about his patients as he did in the past. To proof that, I went into the office to see him and to ask for my records so that I can provide them to a new urologist. I wanted to speak to him directly but after waiting for more than a 1/2 hr, I was told that he wouldn't be able to see me for another 1 1/2. I filled out the form to receive my records and have never received a call from Dr Richards even asking if there was a problem, or even caring that I was leaving the practice, proofing my point that obviously he could care less!

Called to schedule an appointment for my daughter. Referred by her doctor. Authorization was called…read morein. Got yelled at for not having authorization even though it was provided to them by the doctors office already. If I could avoid that customer service experience I definitely would. Absolutely terrible.

I had a very disappointing experience at the University Radiology Group location in East Brunswick…read more This is not the first time I've noticed that I am directed to use the self-check-in iPad while other patients who arrive after me are immediately called to the front desk and assisted by staff. During my most recent visit, there was no one being helped when I approached the front desk, yet I was told to use the iPad instead of being assisted. While I was checking in, other patients arrived and were immediately called to the desk. I politely asked why they were being helped while I was always sent to the iPad. The front desk employee told me it was because those patients were walk-ins. I then asked, "How did you know I had an appointment if I hadn't even said a word or given you my name? My appointment isn't written on my clothes." I felt the explanation did not make sense and did not address why I was being treated differently. The situation became even more upsetting when one of the front desk employees raised her voice. When I respectfully asked her to lower it, she replied, "I was born like that." It was only after I told her I was going to record the interaction that she lowered her voice. I found this behavior unprofessional and disrespectful. I felt I was treated differently from other patients. I cannot say why, but because this has happened more than once, it left me questioning whether I was being treated fairly. Every patient deserves to be treated with the same courtesy, respect, and professionalism. I do want to recognize that the radiology technologist who performed my exam was kind, professional, and respectful. My complaint is specifically about my experience with the front desk staff, not the clinical care I received. I hope management addresses this issue and ensures all patients are treated consistently and respectfully from the moment they arrive.

Today was my appointment. It started at the Somerset location where I was told I had come to the…read morewrong location although it was listed on top of the paper and that I needed to travel during rush hour to arrive in East Brunswick time for a2:15pm appointment. I clearly stated to the representative that there was no way I would make it on time and she proceeded to call East Brunswick where I could clearly hear the person say, " yes, tell her to come, and we will see her when she gets here." After driving 40 minutes during rush hour to get there, I was cancelled and made to come back the next day. I have been a patient of University Radiology for well over 15 years and All of a sudden just this year, I've been receiving subpar customer service. It is really unbelievable that you would force a patient who has just had neck surgery 2 weeks ago, and was told after speaking to your office while I stood there and clearly heard your staff say, "to come back to your facility the next day" after cancelling my appointment! Listen, my time is valuable which is why I made this appointment 3 weeks ago! This is not how offices should be ran, especially not in this day and age where people are losing their jobs left and right! There should be an office manager onsite at all times during office hours of operation! No excuse! No manager, no assistant manager...just receptionist at the front desk telling me that they do not know who Somerset's location spoke to! As a patient, I do not feel my health was prioritized at all, and as a woman, I think there is a deep insensitivity to our overall healthcare because cancer has become so common. The reason there is so many lost battles is because of the people patients are forced to interface with initially. This was by far , my breaking point dealing with University Radiology!! By no means, should I , nor other patients for that matter be forced to just simply suck it up. The office manager called me this morning to get my side and to find out if I would/ could come in this afternoon. I replied "no and that I'll never go back there again". No one cares about your healthcare and to all patients you had better advocate for yourself! If you don't, it may be a question of life or death. I will only spend money where I'm valued and my health is a priority. It's disgusting where healthcare has gotten this country especially after this God forsaken administration! Again, I will never a back to University Radiology after dealing with the incompetence of those representatives that work there. And let me add, my initial appointment was at 2:15 pm , which was the same time East Brinswick's location cancelled my appointment. I arrive to them at 2:34pm and played games until almost 3pm! What profile are put into place for late appointments especially the ones that were told to come to your site by your site?!

This was my second visit. They were very accommodating, and I was seen promptly…read more Very pleased with the experience

I needed 2 procedure done. I am new to the area and normally (in my previous home) this would be a…read more3 hour adventure. But not here. My appointment was at noon and I was done by 12:05. The staff is amazing, they are kind and explained everything. I can not recommend them enough. Follow their process and you will be in and out in a flash!! Only 5 stars...if I could I would rate them a 10.

It's difficult to understand the negative reviews. I've been going here for more than 2 decades…read moreand never found the experience inadequate -- except for the occasional front desk admitting staff that sometimes forgets about notifying you about a hard copy CD -- after 20-30 mins. However, the screening technicians know what they're doing and are exceptionally focused. I'm not there to be catered to. Just need results to my physicians which they always deliver a.s.a.p.

I waited for an anointment for a couple of months. They sent email to me a couple of days before…read morethe appointment that said I was required to pay them at the time of the appointment, before they even process the claim with my insurance. I called to explain that I almost met my deductible and there are claims being processed, and if I pay now there is a big chance they would have to refund me and I really have no time to deal with it. There wasn't even an attempt to resolve this situation, so I had to cancel. Disappointed! And I don't live in Fort Lee anymore; I live in Somerset County, just to make sure I am talking about the radiology on Veronica Avenue.

Very nice facility, very professional and clean and pleasant to deal with. You will be…read morecomfortable there.

There is nothing great about getting a head scan. But the receptionist here made my welcome so easy…read morethat I was relaxed immediately upon laughing with her. The lobby is spacious and very clean. The tech was friendly and knowledgeable. The MRA machine is out dated and to be upgraded in the near future. But like myself old is still good, functional, and gets the job down right.

Really nice people from the receptionists right on through to the nurses and technicians. Highly…read morerecommend their services!!!!