Took the dogs for a bath today at our go to local pet store. What an easy experience! $30 for 2…read moreand they provide the smocks, towels, shampoo and conditioner, but best of all the clean up. We didn't use the dryer but they have that too!

This is a great locally owned pet store! Everyone is always so friendly and willing to help!!…read morePlus they have the best Santa At Christmas time for pet pics AND it's incredibly organized!

This is a great place to bring your dog for the most part. The staff truly care about the animals…read moreand are very communicative with owners about any issues. The owner seems like she honestly cares about the animals but she disregards many employee concerns. It is not an ideal place to work. Employees are often not communicated with until last minute about staying beyond their designated shift and they are asked to perform tasks well outside of their hired job description. For example, incubating and raising ducks and chickens inside the bathroom of the business. This also led to the heat lamp blowing from being left on all the time, and causing a small fire that was thankfully caught by another employee before it caused any damage to people, the dogs or the building. The ducks and chickens remained even after. The entire bathroom was virtually unusable as the ducks and chickens were allowed to roam around defecating on the floor.

When HLB opened in Troy it was a godsend for my two fur babies. Back in 2020, I owned 40.00 for pet…read morevisits. Then COVID happened, I got laid off after I had moved. I didn't find work for months. It was a terrible time. And I forgot about the debt because I was barely getting by. Now that I'm back on better ground, I paid my debt and requested a pet visits for my senior doxy. Paula declined and stated she informed a fellow pet service of my debt. It is her right to decline but purposely trying to sabotage me getting service from someone else is truly mean spirited.

I go to Troy NY store. The coupons are great and the staff is very helpful I stock up when they…read moresend a good coupon and their sales are awesome too!

Ordered cat food for same day delivery. Order was delivered fast and to the correct location.read more

The customer service is non existent if the plant and fish shipment is being unloaded…read more If they aren't busy and you want something they make you walk over and pull a ticket and wait for your number to be called. I was there today and it wasn't busy, but the shipment was being unloaded. I pulled my ticket but no one was calling out numbers. I finally asked a woman for help but she said "I don't work here but I'll let them know". At that point I just left. I've been ignored there for 25 years going back to the old Latham location. One positive experience I had was a few years ago. They had species plant I wanted but there was only a couple left. The salesman informed me that they had some that were yet to be unpacked in the back room. Long story short he was reprimanded for selling plants that weren't yet in the display case (in front of me while I was checking out). That ruined the experience and made me feel I did something wrong. So I guess I never had a positive experience, I just witnessed someone going above and beyond being treated like trash. It's sad to say, but I'm actually happier walking in and not seeing anything I want to buy. The stressful part is seeing something I want and having to jump through hoops to get someone's attention and get service. To sum things up it's not really worth the stress for me and I will go elsewhere from

My name is Jessica and I live in Boston, Massachusetts. As a marine biologist, during a recent…read morevisit my husband and I were disappointed to see Eddie's Aquarium Centre housing incompatible species together -- for example, Flagtail Porthole Catfish (Dianema urostriatum), Kribensis Cichlids (Pelvicachromis pulcher), Butterfly Plecos (Dekeyseria sp.), and Congo Tetras (Phenacogrammus interruptus) in the same tank. These fish require different water parameters and have very different temperaments, which creates stress and weakens their immune systems. Stressed fish are far more likely to develop ich (Ichthyophthirius multifiliis, or "white spot disease"), and once one fish is infected, the entire tank is at risk. Unfortunately, stores that mix species like this often deny responsibility and may mislead customers to avoid refunds or replacements. For anyone buying fish from any store that displays mixed species, I strongly recommend quarantining and proactively treating for potential bacterial, viral, or parasitic infections before adding them to your main aquarium. This precaution protects both your tank and your fish.

There is alwaya dog pee and poop on the floor! I got my cat here who has a mustache!read more

I brought my golden doodle in for a "Teddy Bear" cut said it was not a problem and it would take…read more3-4 hours. I picked him up 5 and a half hours later to find no hair left on him. they shaved him and his hair was not even, all different lengths and he had a big cut on his neck (under his collar) that was bleeding. DO NOT BRING YOUR DOG HERE.

Limited selection for now, but fairly well curated, and at reasonable prices. It's always nice to…read moresupport a local business. Up the stairs, next to Sukhotai.

We had a wonderful experience adopting two guinea pigs from this shelter. Very pleased with the…read moreoutcome and experience.

I picked up my cat that was microchipped with my name listed as a contact. I of course explained I…read morehad rehomed her due to medical issues and I was unable to care for her. The manager there the older, tall, Caucasian woman with short brown hair with highlights or whatever. I came in obviously anxious to make sure she was okay. This woman was so incredibly judgmental and rude to me for no reason like I was interrupting something. I just wanted my cat back that was the entire reason I went to pick her up. The women in the other part of the building were sweethearts. I thought that was that I wouldn't have to go back. I checked the stray page again a few days later to ensure none of the other cats I previously rehomed were brought in since I didn't want them to end up like my one girl I picked up a few days earlier since I am in a much better spot now. That being said I saw a cat that looked like a possible match to a different cat I rehomed. I called and asked for information on the cat. They neglected to mention how old the cat was when I was on the phone with the woman. I drove 45 minutes one way since they said I can come in and make sure it wasn't her. I get there and once again the manager was a problem again with her attitude. I was talking with a different person at the front desk, and she cuts her and myself off multiple times. Manager tells me to go wait over in the area with the chairs with an attitude she has had since she seen me walk through the doors. I wait for my turn to see if I can view the cat, I was curious about. I was told on the phone I could then as soon as it's my turn. I explain the situation again for the 3rd time. The person goes and asks the manager if I can go back to check even though they already said I could. I wait another 15-20 minutes. The manager finally comes in and I have to explain the situation AGAIN! She cuts me off while i'm talking and asks if I have proof of ownership. I explained my proof of ownership and how I rehomed her due to my medical issues. She accuses me collecting cats and then goes on to belittle me and talk down to me like i'm stupid. Proceeds to continue talking for 10 minutes saying a lot of cats look alike and it doesn't mean that it's her. I explained that yes, I understand that but, if one of the cats I rehomed was on the streets I would like to take them back and keep them since I'm physically and financially able to again. She continues to cut me off saying it's not my responsibility and a bunch of other condescending comments that really rubbed me the wrong way. After 15-20 minutes of listening to her she asks how old the cat was I told her and she said no it's not your cat that this cat is a year old. At this point I was livid. I drove 45 minutes one way just to be lectured by someone that has ZERO right to be lecturing anyone. I try to leave, and she continues to go on about how it's not my responsibility if one of my cats ended up at MHHS after I rehomed them. I absolutely cannot believe someone would put someone like her in a manger position. I genuinely hope they find a better manager for this establishment because this entire experience left a godawful taste in my mouth. Please do better. This humane society has gone downhill.

Disorganized and cluttered place. I don't recommend the grooming services whatsoever after my…read moreexperience. ​The cramped and back room where they attempt to groom multiple dogs is far from a clean or stressfree environment. Paperwork was not given prior to appointment and important questions were not asked at all. I had a feeling in my gut to hang around for my pups first grooming experience here and I'm glad I did. Watched the camera feed to see my dog in the back room just hanging around for 15 mins before they attempted to put him on the table. He didn't react well to being in a new unfamiliar place with strangers who barely acknowledged him. Both groomers were busy with other dogs so I'm confused as to why they took my pup back if they didn't have the time or attention for him. I was happy to walk out of here before they even got to grooming my pup. I'll make sure to do more research to find a groomer that can handle anxious pups. The owner of this establishment is extremely rude and should rethink their approach to handling customers. I'm not sure how this business has lasted with such poor customer service. I'll never come back here and would tell anyone I know to not bother.​​

If your disabled do not I repeat do not bring your business here they do discriminate! Let me give…read moreyou my experience! I made my booking a month in advance I was having some health issues and had to change the appointment yes they were accommodation! Anyways I made it the day of the appointment despite glad my face turning purple from an ear infection from post opt surgery! They said they appreciated I didn't cancel the appointment because they don't like it when people cancel last minute I legit could of died but it's more important they make there money they knew I was disabled bc I was dropped off in a disability van bc I can't see well enough to drive anymore ! Anyhoo my dog got groomed I peaked in a few times he was very well behaved this isn't his first time at the rodeo ! Anyhoo ! They told me the price before I arrived was going to be 55 dollars I was going to add a five dollar tip now I am disabled meaning I am on disability do you think I said hey God make me disabled that would be awesome give me a ton of traumatic experiences and make my life pretty difficult no I did not do you think I said make my 20 fun but difficult 30s descents and 40s so far have been kinda hell anyhoo I am not sure I haven't died and been sentenced to hell yet anyways so then I get they are like your dog bigger then we thought it's gona cost more over the phone I stated he was a Morkie and 30 pounds they quoted me 55 dollars I am on a budget I work on call bartending and on call modeling but it's just that on call a few extra bucks when I can get it other than that I get a monthly income I need to budget their appointment was at the end of the month and they told me a certain price which I budgets when they cashed me out it was for 67 dollars way over what they quoted me and I only had like 4 dollars to tip now rich people were coming in tipping 15 dollars sorry I wasn't like hey God make me a rich asshole not that all rich people are asshole but you get the gist anyways so they said they wouldn't groom him again and bc I don't drive and j was just browsing around the store I don't know if it was an employee or the owner but he came and was stern and like can I help you and kinda accusatory way and staring me down like I was stealing which I have never stolen anything in my life hand to God so he made me nervous even though I wasn't doing anything wrong I was waiting for my dog oh they said my doh wasn't welcome back and I think it was based on me not tipping 15 dollars buyer beware !!

Sabrina was awesome as always, I stop by whenever she's working to get crickets and snacks for my…read moreanimals, this week i stoped by and got some crickets and expressed some dissatisfaction about my previous visit with one of the other workers, he was very rude and over half of the crickets he gave me were dead before I got to my car. Sabrina took the time to listen to what I was saying and said she would take care of me. I always have a great experience when she's there, 10/10 would recommend working with her!!

Wish I could give 0 stars. You guys don't care about dogs in general, you knew my dog was doped up…read moreon medicine prior to his grooming appointment and I was sitting right there when Alyson lifted him in the table and put the leash on him. He never nipped her. It's okay, my business will be taken elsewhere and we will find the PERFECT groomer for my dog that is actually respected. Y'all laughed in my face when I got there, not even a hello, just print Theodore's paperwork and the reception and Alyson laughed in my face. I got the last laugh though taking any business I can away from you people who don't give a crap about dogs!