The lady at the desk was rude. My 86 yo mom had an appt at 830am. It was 80 degrees outside at…read more835am I knocked on the door a lady looked out and went back in I knocked again she opened the and rudely said you dont need to break the door in. I said I did not I knocked. I told her it was past the appt time and my mom did not need to be standing in the heat. She said she had to clock in and do things before she opened. I said not my concern . My concern is the appt was at 830am and it was passed that time. She continued to argue I said please stop and take care of my mom. She was rude to my mom telling her she waited too long to get them adjusted. Asking why she had not been in before. My mom had her lower jaw replaced and it took 6 months to recover plus she has bone cancer she has been dealing with and this is the first chance she had to come in since getting them. She then berated my mom because the aids were not charged. My mom had them in the charger for 2 days. She then told my mom it would cost her 300 bucks for a new charger. Mind you my mom used the charger 1 time for 2 days before her appointment. She had never used it or the hearing since getting them 10 months ago due to her surgery recovery and bone cancer. The lady treated her horribly she had my mom confused and in tears . I got my mom and tried to walk her out the door and it was locked. I told her in a calm voice open this door so I can take my mom home she rudely kept saying you need to calm down I looked at her and told her I am calm and you need to open this door now before I call the police. She said you have to pay 65 bucks next time you come in since you waited so long. I looked at her and said it will be a cold day in hell before I ever bring my mother in there again and subject her to rude and disrespectful treatment from her. I would rather overpay anyone else to help my mom than e er walk through their doors again. I am 68 years old and I wanted to punch that woman in her face for the way she treated my mom. I can not tolerate that kind of behavior to my mother. She worked hard all her life and never asked for or received any help or assistance raising 4 kids on her own and giving us the best life. I will stand for anyone disrespecting her like that. If could give a negative rating that is what I would choose.

FYI Their hours, per "their answer machine" are until 4pm. I had called them at 3:45pm and it took…read morethem until at least 10:30am to return my message. And if I had not called to check the status of my hearing aid, I DO NOT believe they would have called me back!!!! Especially knowing their lack of Customer Service

I was referred to Andersen by my P.CP. after I had voiced concerns about my hearing. I had to call…read morethe office numerous times and days to actually talk to a live person. The recording says that due to high call volume it may take 48 hours to get a callback. I waited 2 months for my appointment once I was able to talk to a live person. It's a tiny office off of 21st Street. It was not busy when I arrived. There was one receptionist working. I filled out my paperwork and was called back within five minutes. Mr. Andersen didn't ask me any background questions or try to understand what kind of trouble I was having. He didn't do a physical exam of my ears. He just told me to step into the booth which was not soundproof. I could hear the secretary in the other room. Even after he had closed the door. He placed some very old looking headphones on me. He stepped out of the booth and instructed me to signal to him through the glass window when I heard a sound. He tested different sounds and tones at various frequencies. He then assessed my word recognition and that was the end of the test~ 5 minutes total. He came into the booth and said my hearing was in normal range. I took a brief glance at the paperwork that he held up and then he walked away. He said he would forward the results to my P.C.P. I even googled "what to expect during an audiogram" and what I experienced definitely wasn't thorough, informative, or helpful.

I would strongly encourage others to carefully consider their options before using this hearing…read morecenter. My experience was extremely disappointing due to poor communication, long delays, and unprofessional treatment. It took months to receive meaningful communication or follow-up, and I often felt ignored and left without answers. Staff were rude, dismissive, and did not communicate clearly or professionally. Most concerning, I was told one thing regarding services and coverage, including representations made to both my health insurance and me, only to later be told those commitments would not be honored. This left me feeling misled, frustrated, and without trust in the process. When people seek help for hearing care, they deserve honesty, timely communication, professionalism, and follow-through. Based on my experience, I cannot recommend this center and would advise others to ask detailed questions and get everything in writing before proceeding.

I was anticipating a wide variety of choice for hearing aids. I was shown 1 brand and ending up…read morepurchasing an expensive pair with a solid guarantee that I could get a full refund, for up to 45 days, for any reason. After a couple of weeks, I decided they were too expensive as compared to other brands, so I returned them for the promised refund. It has been close to a month since then and they have not been able to credit back to my credit card the money that I paid out. Completely unacceptable!

Dr. Eleanor Wilson, Au.D. (Hoping you read this) thank you for taking your time explaining…read moreeverything to me in such detail that I can understand. Your so soft spoken and sweet amazing bedside manner ! I would definitely recommend felt so comfortable! You can tell when someone loves what they do and they have a passion for it and this Dr does! Thank you!

Dr. Wilson went above and beyond to help me find the perfect hearing aids for me. I could of not…read moreasked for a better professional to guide me in the right direction. She not only took her time but her expertise proved that she was the right Audiologist for me.

What a nice man, Very professional and and informative Very easy to communicate with Explains…read morethings very thoroughly make me feel real comfortable. I'm glad I found him and his staff was exceptional Thank you doctor Kitt and staff.

We always have a good experience with Dr Kitt and his staff. My mom doesnt have a hearing problem…read more She had impacted ear wax that was quickly removed in office. Now we go every 6 months to do it. No problems. We also think Dr Kitt is funny. Nice staff. Clean office. Easy parking. Takes medicare and insurance. Thanks

I got a hearing screening because I was concerned that my hearing might be getting affected by…read moreriding my Harley. Dr G passed me with flying colors and will be making me custom earplugs so that I can keep my hearing. She explained the results of my test in a way that I could understand. I highly recommend going to her!!! If you need anything for your hearing, she's the best!!!!

Attention VETERANS this place does not care about any disability you might have. They are rude and…read moreuncaring. If you get sent here I would highly recommend changing your appointment to someplace else.

Great office staff! Dr. Campbell and his team were very informative and professional. Dr. Campbell…read morehas been my Audiologist for about 10 months now. After my hearing was flagged by the CHP background recruiter, I struggled to find an Audiologist that would be willing to accompany me through my journey to correct my hearing. Big thanks to Dr. Campbell and his team for supporting me through my journey. Highly recommend.

Called to ask a few questions and was greeted by the Lisa. She was very sweet and helped answer…read moreall my questions.

Miracle ear is a great hearing device which is compatible with all my devices iPhone IPad and yes…read morewith my Subaru too. Reason for my update is James Armstrong. Excellent at fitting and follow up service is perfect. It's the person touch James offers which will leave with a feeling of family and friend. I am humbled by your kindness and compassion as I shared with the loss of my son. Thank you