Jasmine was a wonderful audiologist and fitted my hearing aids perfectly. She has great attention…read moreto detail and a very nice way of making a seamless transition to my first pair of hearing aids. The rest of the staff is also very helpful and friendly making it a great experience all around.

I have reconsidered my negative review (see prior) and am now reversing gears. The fact is that the…read moreBerkeley Hearing Center was the only place that responded when I was referred by Stanford as a semi-emergency (I had Covid with a sudden hearing loss that required evaluation). The receptionist couldnt' have been nicer but the specialist that I saw was clearly taken aback when I informed her that I had active Covid; I really can't hold it against her that she terminated the appointment. I would love to go back to these folks when the need arises.

This is a great business. Ray and Jess really take care of you. Highly recommended!!!read more

I felt well treated, helped, and guided through the process of hearing aid repair. I plan to return…read morefor all my hearing needs.

Wow! One of the most pleasant doctor visits ever. Emily at the front desk is AMAZINGLY FRIENDLY…read more With a smile, takes care of submitting all paper work to insurance (my insurance requires that I do this after having made payment). And Dr Storm is just as friendly. She followed up with emails providing links to give me more detailed answers to questions I had asked at my visit.

Really cool and helpful! Beautiful establishment with water and excellent customer service! Clean…read morearea and helpful staff members who really listen to your concerns. Thank you, Blue Sky Hearing!

I've worked with Dr. Storm & the Blue Sky Hearing team for many years now. The office is always…read moreprofessional, organized and ensures a high commitment to ensuring a phenomenal customer experience. Dr. Storm is kind, patient, intelligent and focuses on ensuring she's up to date with the latest and greatest technology and literature in the field of audiology. I highly encourage and recommend this office and Dr. Storm to anyone in search of an Audiologist.

Suzanna Storm is warm, smart, and experienced. She's excellent at tweaking hearing aids. I…read moreappreciated her thorough instructions on how to get the best hearing in a variety of settings. She listened carefully to my first-hand reports and adjusted to maximize clarity. It took two tries to select the best devices. She based her choice on tests which were, in my case, imperfect. I have no hesitation in recommending Susanna Storm. She and her front-office staff person are a joy to work with.

Care Quality, friendly staff. If you live in the bay area and need hearing aids advice or a new…read moreone. This is the place to come to. One more thing, they really fo turn your within 24hrs. Helen Bermudez

My uncle has been coming here for years for his hearing aids and hearing aid test. Very…read moreprofessional, very accommodating very compassionate.

Spencer at Greentree Hearing is the best in the business. He has been working with my 93 year old…read moremother and takes his time to get it right. He is thorough and kind. What makes him stand out is that he talks directly to the patient, my mother. He asks her the questions and explains the situation to her. I've gotten so used to doctors talking to me and not my mother that I had forgotten that his approach is the right way and respectful to his patients. He has been great to loan us a pair of hearing aids until my mom's arrive in a week or so. He makes sure she has what she needs. Spencer is also flexible with his schedule by meeting late in the afternoon or Saturdays which is very helpful. If you want a kind and competent audiologist, Spencer at Greentree Hearing is the only way to go!

Spencer is excellent in his job and he is kind and thorough…read more Highly recommend his office. Location is slightly challenging but once you've been there....

The front office was warm and welcoming. Ella is knowledgeable, explained hearing loss without…read morerushing, and helped me find ideal hearing aids. My hearing improved significantly, and follow-up care was prompt. For compassionate, professional hearing care, this is the place!

It was time for adjustments to my 15 year old Oticon Agile Pro hearing aids especially since I…read moreruptured my left ear drum in March due to an infection. In the hearing aid arena functioning 15 year old aids are not that common I'm told. So the problem is finding an outfit that has the ribbon cables to connect to the computer to make adjustments. The place prior to this had no idea what they were doing and finally after coming in a 2nd time figured it out. This time I wanted to make sure they knew what they were doing and had the tools to do it. After calling multiple places in the bay area I finally found one who said they could do it. I questioned them repeatedly regarding this because I didn't want another waste of time like in the past. HearingLife delivered. Not only was the hearing test the most extensive I have ever had but the programming the aids was quick and efficient. Granted aids this old did require a call to Oticon which was resolved fast. After hooking them up the program makes the changes. I asked about other tweaks but at this point my hearing is so bad I'm at the end of what theses aids can do. I opted for the 1 year service plan which covers visits, cleanings, 12 month supply of batteries, domestic and wax guards. Since my bill was $370 for this visit it wasn't a huge leap to go for the service plan at $425. I thought about doing the 3 year plan but I really dont think these aids will serve me well after another year. I noticed some of the reviewers had issues with this place and believe those represent earlier individuals. Overall, the staff was great. Making an appointment from start to finish was via text, kids these days. In the room where aids are actually programed Ella had a full inventory of wires, domes, guards, etc at her disposal which was impressive given past experiences elsewhere where practitioners had little inventory and had no idea what they had or where it was. Overall, Ella did a great job on my test and programming and explaining my hearing issues and would recommend her to anyone.

Dr. Drury is kind, thoughtful, thorough, attentive, with excellent bedside manner, complimenting…read morehis excellence in clinical assessment and diagnosis. I've been an RN for decades; I know what to expect from a medical provider. I have never had the slightest issue with any of his support staff. They have been responsive and professional as well. Patients need to take ownership and responsibility of how they address their providers. Respect is a two way street.

I tried to make a new-patient ENT appointment with Summit ENT Medical Associates after a bad cold…read moreleft me with ongoing smell issues and congestion. What followed was a master class in how broken medical access has become. First, I had to navigate a long phone tree with what felt like endless "if this, press that" options. When I finally reached a human being, I was told she couldn't help new patients and transferred me to a different department. Then I sat on hold for 25 minutes. When someone finally picked up, I was told I needed a referral -- despite my insurance indicating that no referral is required for specialists. Then I was told, somewhat confusingly, that I could go through a "self-referral clinic." So apparently I both needed a referral and didn't need a referral, depending on which sentence I was listening to. The person then took down all of my information, which took another 10 minutes. After all that, the earliest nearby appointment more than a month away. At that point, I hung up. To be clear: I can't comment on the quality of the doctors, because I never got anywhere near one. This review is about the new-patient access experience, which was slow, confusing, bureaucratic, and deeply frustrating. When someone is dealing with a health issue and trying to get specialist care, the process should not feel like a hazing ritual conducted by voicemail menus and hold music. Maybe the doctors are great. I have no idea. But the front-end experience made it extremely difficult to become a patient in the first place.

UCSF Laboratory at the Berkeley Cancer Center highly recommended. Dealing with health challenges is…read morenever easy, but the phlebotomy team here makes every visit significantly better. A special thank you to Michelle and Lee, who are absolute standouts. They are not only incredibly skilled and efficient but also bring a level of genuine kindness and calm to the room that is hard to find. They make the process quick and painless every single time. The entire phlebotomist team is professional, compassionate, and truly dedicated to patient care. If you have to have labs done, this is the best team to see. Thank you all for the wonderful work you do!

Infusion center staff are amazing! They make sure you are comfortable during your infusion while…read moremonitoring you for adverse reactions. Skilled wonderful group of nurses!

I chose Walnut Creek Audiology because of the reviews on Yelp, and I am glad I did. From the moment…read moreof my first phone call, I was treated with respect, as if I really mattered. When I arrived for my appointment, I was greeted warmly, and I doubt I waited more than a few minutes to be taken into the exam room. From there my history and questions were answered, followed by comprehensive hearing testing, and I truly appreciate having the tests explained as they were administered. Results of those tests were also clearly and specifically presented to me, along with the options I had going forward, Needless to say, I was impressed. I left hearing so much better than when I first arrived, and I will definitely be back when the need arises. Thank you, Walnut Creek Audiology, for a first rate experience, and thank you, Yelp, for steering me in their direction.

My husband had to get his earwax cleaned and molds done for custom earplugs. Walnut Creek Audiology…read morewas extremely responsive, and booked an appointment for him for the next week! When he arrived, they got his ears cleaned out (he said he could hear in 3D when that was done) and did the molds to the specifications of the earplug company. They sent him home with the molds in the box ready to ship! We are very grateful for how well they handled this one-off request, and highly recommend them if you need molds taken!