sometimes when you need a home repair you really hit the jackpot. such is the case with my…read morereceiving the services of A1 Cheiemny Service of New Market. the work was done well, and the cost was acceptable. but, aside from that things were fixed that were not part of the estimate. above and beyond is the appropriate observation. I would recommend that anyone who needs chimney work call A1immediately.

Lance came over and looked at the chimney. He gave an honest feedback; no high pressure sales…read moretactics. "Other" chimney services told me you'll catch your house on fire if you use your fireplace; $9000 to PCR and reline it. I had light glazing and some gaps was all. He even gave me a free bottle of treatment, included in the price of the inspection, great value; no other company would give you anything free. I wish A1 did the chimney relining too, I would trust them more.

I strongly recommend anyone who needs chimney service of any kind to reach out to Brandon &…read moreTennessee Chimney Care. He and his team were professional and took the time to explain my options. I will absolutely reach how to them for any future service. They are well worth it! Tuck T.

I cannot give them enough stars! They amaze me every time they come to clean our chimney…read more Professional, friendly and generally care about our safety!! They are very reasonably priced. They make an effort to make sure everything thing is working properly. If you need chimney care and I would suggest doing this annually. You cannot get better customer service!

Great service. On time and very professional. Will call them the next time that we need service.read more

Absolutely Awful company - which is a shame because they used to be good…read more We hired them to do a pre-home-purchase chimney inspection and they guaranteed to provide an inspection report within 24 hours (since that's how home inspections are supposed to work, so you have time to make decisions and work with the seller about your purchase). It took them over a week to get us an inspection, despite us reaching out multiple times asking for it. We did not get their inspection report until after we had to close on the home, so it was useless. Also their inspection report said our chimney and fireplace were dangerous and unusable, and wouldn't be safe unless we did over $25,000 dollars worth of repairs and replacements in our chimney, which was absolutely stupid. We had a second company (Chimney Sweeps West) come out to do a second opinion, and he was amazed at how good of shape our chimney was in, got it working for us (gas log), and showed us a few pointers on how to make it work even better! He said the chimney didn't need any work at all, other than a bit of a cleaning. A fantastic guy. We asked for our $345 inspection fee back, since they did not fulfill their promise. They refused to return it, so I had to file a credit card dispute against them instead. Don't ever hire these people, they are scam artists.

I have hired Full Stack Chimney's for two days this week. Once with Ben and once with Aaron. Both…read morewere knowledgeable and honest workers. They showed up on time. And were reasonably priced. They always have suggestions about your situation and will never pressure you. One even turned down a portion of his tip saying it was too much which I have never in my life seen from anybody. I mean who does that. But that is the vibe that I got from both these guys. Honesty and integrity. Just good workers who won't try to ream you.

Company came out as part of a chimney inspection/cleaning for the home we intended to purchase…read more Receipt also says they gave us safety recommendations, which they did not. On January 15, 2026, we paid 250 for them to tell us our chimney was safe for gas logs, no issues at all and they "cleaned" it. We had some leaking a few months later. Called this company several times, not return call or answer. Had 2 other companies come out who said we have cracks in our chimney, that were not recent AND a piece of exposed wood in the fireplace (rendering out fireplace unsafe to burn anything). I found a number for this company (by calling the company who does their financing) and called them. They sent a tech out who gave us an estimate for the chimney cracks. Said nothing about the exposed wood. We asked to speak to the owner, was told we could not. We asked for their local address, the receipt has a company in Dallas, they refused to give me their Knoxville address. We are out 250 BUT had we known about these issues, we would have negotiated them prior to buying our house and possibly would not have bought the house as I really want a fireplace! BUYER BEWARE Edit: Can not find a business license for this company.

Well two years ago, I gave Archie's a 5-star review, but not today…read more In the second week of November, I made an appointment for a technician to come to our house to service and turn on our Heatilator. They couldn't squeeze me in until three weeks later on the 4th of December. The technician arrived at my house, a day early, on the 3rd of December. Fortunately I was home. The technician worked on the unit and told me that the valve was faulty and that he would have to order a part. He had no idea how long it usually takes, but he said he would have the office give me a call. After waiting a week for a call from the office, I decided to call to check on my part order. I was placed on terminal hold with the same recorded message repeating every 2 minutes, until finally, after holding for nearly 20 minutes, someone answered the phone, but the person who answered the phone said they didn't know anything about my parts and transferred me to another phone line with a voice mail box that couldn't accept messages. I had things to do, so decided to call back the following day. I called back the following day, endured the same recording played over and over and over and finally someone answered. He said a part was ordered but had no idea when it would arrive. Finally three weeks later, I called again and endured the same recording .... and so it went. After calling three separate times on that day, someone answered and said the part was in, but they couldn't fit me into the schedule until the 22nd of January. Geez Louise! You'd think they would have set aside a time in sync when they anticipated the part, but no. So finally on January 22nd, some 10 weeks later, the part was installed and service restored. Then came the shock that I was not prepared for. The repair total was $600. I have recommended Archie's before based upon the service in 2022, but not after this fiasco.

Great company. I won't use anyone else for our gas log fireplace maintenance. They get right to…read morework and explain everything to us. Some years we need a new part but mostly just routine maintenance. Polite, clean and professional

Exaggerated additional work recommendations that were grossly overpriced. Work paid for was…read moreincomplete and not thorough

Great experience using Ignite for the first time. They were easy to schedule with, and Matt's…read morecommunication on the day of the inspection was above what I expected. He was professional and respectful and left my living room spotless after inspecting and cleaning my fireplace. We received a comprehensive report on the state of our fireplace with recommendations and quotes for everything that wasn't perfect, but Matt was careful to reassure my husband that our fireplace was in great shape for its age (close to 100!) and all the updates would simply be to get it up to current codes. He gave us all the info we needed but no pressure to buy additional services. We have recommended him to friends and will use him for our annual inspections and cleaning from now on, and when we are ready to make the big updates, he will be the one we call for sure.

Amazing job thanks Chad! My chimney was leaking & we encountered some problems with the weather but…read moreChad did a great job and good quality work. I would highly recommend him for any chimney work or cleanings.

From the owner: Get fireplace cleaned and inspected ready to burn this winterread more

Cleaned our stove pipe, showed us how to use it. Checked the chimney top and found it was loose and…read moredid the repair. We also ordered new pipes for inside the house. The old ones were looking a little warn and rusted. Everything is set for fall now. Don't wait until winter to call. He gets busy and there will be a wait.

Set up appointment never showed or called. Called and got a text response that he got hung up on…read moreanother job but did not try to reschedule.

Had trouble getting a fireplace repair company. Ashbusters answered my phone call and scheduled…read moreservice for the next day. Individual was able to get my gas fireplace operating in less than 30 minutes.

We made an appointment for a few weeks out, and they called us when they had a cancellation, which…read morewas a pleasant surprise. The two gentlemen were very personable, obviously knowledgeable of their craft, and considerate; from protecting the carpeting, to the arrangement of the gas logs for proper air flow and aesthetics. They even gave us a recommendation for a good place to look into replacing our gas-piped grill. I especially want to brag on their kindness. We have a dog, and I know service men either love or hate dogs investigating them and barking, but they were so patient. Second, my dog is an epileptic rescue, who had a bad experience with a groomer that has left him terrified of the iPhone notification bell, to the point that we keep our phones on vibrate. During the service call, one of their phones went off, and they immediately noticed the panicked reaction from the dog. Once I explained the situation, both immediately set their phones to vibrate. I know it's a dog, and I know they were there to provide a service (which they did with thorough professionalism), but their kindness and compassion throughout the appointment was much appreciated. We will definitely be keeping them for services for our gas fireplace. I cannot recomme