Picked up my son's suit this afternoon. Just to realize the jacket had holes in it. I called them and the person who answered did not seem to care or even acknowledge the issue. She simply referred me to David who conveniently was not there. T read more

Heartland Cleaners - Laundry Services Near Me - El Cajon, California

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Awful experience and no accountability. My husband volunteers as Santa for a toy drive every year. We brought his Santa suit in for cleaning and got it back with all the white parts now pink. It very clearly bled, and the person just kept repeating that they followed the instructions. They didn't bother to call or notify us that this had occurred so we could have tried to remedy it somehow, nor did they offer any kind of a refund or discount. Paid 60.00 for something that is now ruined. read more

Fast and realiabe service, all work done on site! The only dry cleaners that can do same day service on saturday! oustanding work! read more

I called few minutes prior to opening and the owner picked up immediately. I asked if I could have my jacket and pants dry cleaned same day, because I have a wedding to go later in the evening. He said yes I can have it done for you. It was my fault holding off taking them earlier in the week and even told the gentleman to charge me more because of the inconvenience and short deadline I had. His prices are more than reasonable. I plan on using heartland cleaners for any future services I need. read more

I think the best thing going for this shop is the drive-thru. I don't really use dry cleaners that often, but have been here many times for my folks' belongings over the years. It's not too far from their home. I think the prices are comparable. Their work is pretty good. They have done a great job w/ the comforters we've brought over for the folks. This shop has actually been around for decades. But it has changed hands many times. And it is in dire need of a makeover and renovation. It looks the same as decades ago. The drive thru area looks pretty run down. Appearance means a lot to me especially when the business is cleaning your belongings. Don't know how the shop is doing, but I'm sure it would attract more clients with a little TLC for the premises. read more

Heartland Cleaners - Keeper is making sure it's all good. - Laundry Services Near Me - El Cajon, California

This is the worst cleaners with the worst service I have ever seen. I just left there and I am a very good customer asked their employee named Daniel to help me with the clothes to put them in the car and he threw them in the backseat on the floor and when I asked him why he did that he said that I asked him to put them in the car and he did I will never come back, and I will never recommend this cleaners to anybody. read more

I will give even less than 1 star 0 star, they did not wash it I can smell it, pooor servic, and there were a little stain on suit, they could not remove it, he said it's hard, which it is should be their job To remove any impossible stain or dirt. not recommend it don't try even to go. read more

Heartland Cleaners - Laundry Services Near Me - El Cajon, California

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I'm new to the East Valley as for local services. And, I needed a good cleaners and laundry for my clothes. And, some local friends have used Heartland Cleaners for years and highly recommended them. While dropping off my clothes on last Friday, I met one of the employees who was very courteous, knowledgeable and friendly. After, a few minutes I came to realize he must be the owner and he was. And, David has been at this landmark location for 20 years and helping locals with great service and clean laundry results. read more

If I could rewind time and get my beautiful dress back to how it was I would. And if I could give this place a 0 I would! This place is very unprofessional, they don't know how to clean dresses. I brought an expensive 700 dollar dress that was custom made from a brand " WALONE Fashion Group" for cleaning. The top of the dress is crystals and flower design when I first brought it in. If they were professional they wouldn't ruin my dress. My dress now is unwearable. The guy named David that works there gave me attitude and said that the crystal fell out and he'll reattach them when my dress is already ruined and there was no point in fixing a 700 dollar dress that was customized in their own way. If it was a cheap dress, I wouldn't make it a big deal . He literally couldn't offer to pay for my dress or half of it at least, he kept my dress and told me he would call me if he found a solution, waited weeks to be contacted so I just picked up my dress! I'm very frustrated! Now I have no idea what I'm going to do for my dress! My dress looked like it was thrown in a regular washer and dryer. read more

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This is by far the worst dry cleaners I have ever been to. They don't even deserve a one star rating! I took my high end Italian made suit in for cleaning. When I picked up my suit the fabric was snagged in multiple areas. I told the clerk (David) that he had damaged my suit, his response was, "the suit was already damaged upon arrival. " which is definitely FALSE. The worst part about the whole situation is that the clerk made me pay for it. I will never return to heartland cleaners! If you don't care about your clothes, visit heartland cleaners. read more

Heartland Cleaners - Snagged fabric, horrible work. - Laundry Services Near Me - El Cajon, California

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The prices are not bad and they performed the job on time, which I appreciated. But the customer service was a 0/10. When I walked in, there was loud music blasting through the front desk. The girl servicing me would not say a word to me. No hello, how can I help you, etc. After giving my clothes to her, I kind of regretted not going somewhere else. I will personally not have my clothes cleaned here anymore. read more

There should be a ZERO rating or negative for such places. This place is a mess. It is by far the worst cleaner I have ever been to. They don't know what customer service is. Their work is so horrible and then they blame you for bringing dirty cloths to clean. I mean what is your job anyways? Avoid them, they will treat you badly. WORST customer service ever. read more

They just did a rush de wrinkle for me! So kind to drop what they were doing and help, thank you!

Sorry, Patrick! I know, I know... this review is WAY overdue. Here it is now so you can stop giving me the stank eye whenever I walk in, you bastid. :) Of course, certain jobs come pre- burdened with certain occupational hazards: firefighters risk grave injury; veterinarians face cruelty visited upon poor souls, police officers with their midsection spare tire compliments of Krispy Kreme and gas station coffee, lawyers live with indiscriminate loathing by the rest of humanity, etc... you get the point. Line of work I am in, for lack of better description, I am pickled in cigarette smoke. Variably, as an Executive Host, I deal with high rollers of the casino. However, the environment in which I must operate may, at times, become filled to capacity with the unwashed mass, desperately - and angrily, might I add - puffing away on their preferred chimney sticks. At certain casino that shall remain anonymous, the smoke ebbs and flows like a tide of carcinogen, dense and smelly. Eschewing the obvious explanation, this constant marinating in cancer cloud and fried food does a number to one's attire. At the end of my day, my suits smell like I'd spent the day cleaning a chimney with a stick of butter and inevitably, the suits end up at the dry cleaners, of course. Certainly, I have tried a number of dry cleaners; several in El Cajon and some in La Mesa area. Some may offer a quicker turnaround time, but at the sake of a proper job. Some may be more thorough, but I don't like to wait five days for my dry cleaning. Some other dry cleaner that shall remain anonymous (::cough Jamacha Cleaners cough::), just suck. I recall that my first experience with Heartland Cleaners was about a year ago when I'd first moved down to San Diego. After a few bad experiences (see above congestion), I decided to give Heartland a try. At the fear of losing my precious few suits I now had left, I only brought in a couple of items. Loaded with few dress shirts and a set of suit, I drove up to Heartland. Clearly, I'm not someone you'd describe as "good with directions." In fact, my ex- girlfriend used to call me a road-tard. It's an occurrence with alarming frequency that I'm baffled by the drive- thru of certain establishments. First of all, how many dry cleaners have you seen with a drive- thru?? What...? Really? Well, I hadn't! As luck would have it, Heartland does have a drive- thru. So naturally, I drive through it backwards, with the driver's side facing toward the street. As I pulled up, I could see a young man's face looking out the window at me. That was my first meeting with Patrick, the ever- patient cashier at Heartland. He looked out the window at me, again, patiently waiting for me to realize that I'm now going to have to pull through and park unless I'd like to perform some acrobatics to somehow launch my clothes across my car. Determining that this Asian man must be unfamiliar with American concept of drive- thru, Patrick kept a leveled gaze. Then after some raised eyebrows and pointed look toward the parking spots, I pulled through, parked, then trudged into the building. As soon as I walked through, he drawled "Hi. How can I help you?" in a quietly but friendly manner. I stammered what I- I- I wanted and what my absolutely requirements were: shirts - washed and pressed with light starch as I don't want to crunch every time I waved, and suit - dry cleaned with no smokey smell. 3 shirts - he looked them over, put aside gingerly, then he looked critically at my nicotine- pickled suit, and quietly stated, "Ok, we'll have to take extra care with this one, then." Well, I appreciate that, young man. He took down my info, rang me up, gave me the ticket. I glanced at the ticket and noticed something interesting. 3 shirts and a suit dry cleaned here cost $5 less than what another place had charged me. 0h, what have I found in this little corner of East County? Have I found my new go- to dry cleaner? Quite possibly. Could this be the start of a beautiful new client - cleaner partnership? Definitely. Since that day, as long as I've been stuck in East County, Heartland has been my dry cleaner of choice. 1 thing you should know: they actually close at 6pm, not 6:30... although several times, I've called and begged Patrick to... stayyyyyy just a little bit looooonger, and he was more than willing to oblige this directionally- challenged, forever- tardy, but now loyal customer. We often overlook just how much those in the service industry go out of our way to accommodate us and I think Patrick is a shining example of someone who's willing to go beyond the typical call of duty. Are all dry cleaners the same? Not necessarily. Though they all perform the same type of function, especially for dry cleaners, it's the little extra touch, just the willingness to accommodate the customer that sets the exceptional apart from... well... Anonymous ones. read more

I needed my uniform pressed on a very short notice and after 45 minutes of searching online and calling around, this is the only place that I could find that dry cleans and presses on site AND on the same day. I am so thankful. It saved me from the pain of trying to steam out wrinkles with a cheap hotel iron! I dropped my uniform off by 9:45 and it was ready by 2pm. It looks great. I paid just under $17 for just a press but it is a blazer, slacks, and blouse and a rush job so the cost didn't quite matter much to me. The location was very easy to find and the young man behind the counter was very polite. I hope I don't find myself in such a pickle again but if I do, I now know just the place to go! read more

Love Heartland Cleaners! The only place my husband trusts with his military uniforms. Excellent, quality work and they always make every effort to get his uniforms cleaned quickly when he needs them by a certain day. Wonderful customer service and the only dry cleaners we'll ever use from now on! read more

Place is great if you need fast and quality work. I needed last minute dry cleaning for my boyfriends suit. The gentleman behind the counter was nice and accepted my order even though it was late in the morning. This place is great if you need fast and quality work done. read more

I am new to Southern California but not to dry cleaning. I am a legal professional so I require a closet full of suits and such for work. I take great care of my suits and dry clean them as little as possible to avoid unnecessary wear. I also rotate them so as to avoid wearing the same suit more then a few times per year. I had all of my suits and shirts cleaned for my move down here this summer. A few days ago I had my first need of a trip to a dry cleaners. I brought three suits in, one of which was my favorite, and a few shirts, one of which I needed for an NYE party. The young man I worked with seemed kind enough. I just picked up my suits today and brought them home. All but one of the shirts were fine. The shirt I needed for the party had dirty fingerprints on the white collar. I decided it wasn't enough to complain about and I wouldn't get the shirt back in time for the party so I left it alone. Then I unwrapped my suits. I went right to my favorite suit to transfer it to one of the cedar hangers I have for all my suits. What I found stopped me cold. Holes!!! Not one or two or three but 5!!! All on the pant legs like someone had run it through a grinder!!! The holes were fresh as evidenced by the clean fraying! I was livid. I called the shop and the first thing they say is that my suit was old. (keep this comment in mind) My suit was purchased in 3/2012 and only worn a few times during an externship, a clinic position, and once in the last 6 months for a trial that happened in September. No holes at that point. Who would wear a suit with holes in it to court!!? I go immediately to the shop. I get there and I am sweating Im so heated. I point out the holes and the guy tells me again that the suit is old. He immediately, almost like he already knew where to look, pointed out fraying on the inner edge of my jacket as evidence that it was an old suit. I ask if he notice all of this damage before, during, or after their cleaning of it and he says no. Then how did you go directly to that spot without looking? He asks if I have a reciept for it and smirks at me. I tell him yes I will find it since I bought it online. Then I look at the suit further while its sitting on the counter and Im calling the company I bought it from. I find yet another hole in the jacket sleeve, three more holes in the middle and upper part of the legs, and the crotch looks like it has been scrubbed with a carpet brush. I have NEVER seen a suit with such damage and I have 20 year old suits in my closet!!! 9 holes and 3 major abrasions in one suit! And they didnt notice ANY of that according to them. But somehow they knew right where to look for abrasions I hadnt noticed yet and had already come to the conclusion that the suit was "really old" before even seeing it again. Really? Sure... It almost appears as though they damaged it by accident then just went ahead and destroyed the rest of it to make it look like it was old and came in that way to get out of responsibility for it! Every bit of damage on that suit looks fresh as hell! That suit was the best cared for suit in my closet and now it looks like its been to Afganistan!! The blue suit I bought at the same time as this suit and took in at the same time looks new as it should look along with every other suit in my closet. A 2+ year old suit shouldnt have that much wear and damaged even if it isnt being rotated. Suits can last decades if they are cared for! I know! I have some! The owner claims he is going to send it to a "lab" of some sort to have it looked at to see where the damage came from. Im interested to see how that turns out. Bottom line? If you dont really care about your suits and shirts, fine bring em here. They are overpriced but what the hell. If you dont care then fine. But if you care for your suits and spend more then 10 bucks for em at a garage sale or something then do not bring them here! They are incompetent at the very least and willfully dishonest at the worst. If they take care of this situation properly then I will adjust or remove this review. If it remains and does not change then you can assume that they did not take care of their mistake. read more

The team at Heartland Cleaners are simply the best. I have been using their services for over 7 years and never had a problem. The staff, David, Patrick and their mom is always receiving me with superior customer service, great conversation and efficient service. Heartland Cleaners is that quality that you would expect. I would not use any other cleaners in San Diego! read more

Ridiculous!! I have flight to catch and I had paid extra for my clothes to be done by today and they didn't even wash half of them. Only 2 of my shirts and my jeans out of 8 pieces of clothes were washed. And on top of all that my jeans have a hole in them and u can tell they've been burned frm the hot iron. If I could give them a negative 5 I would! Now my clothes r still DIRTY and can't do anything about it because I have to fly out in 2 hours. TRASH!! DO NOT COME TO THIS PLACE! I PROMISE U! YOU WILL REGRET IT!!! read more

I procrastinated and needed my uniform cleaned and pressed the same day. They got it done and did a great job in doing so. Their have friendly and courteous customer service and their prices are very competitive in this market. They even took my items after they were closed! Can't say that about many other places if at all. My only "complaint" would be the tiny and somewhat awkward parking lot. Outside of that, I would highly recommend this place for all your dry cleaning needs! read more

Came here late in the afternoon after a recommendation for same day pressing. The staff was really helpful and was able to squeeze me in for a cheap price. The pressing was great and I would absolutely recommend them to anyone. The shop itself is pretty large and can accommodate quite a bit. read more

i have been using this place for almost 10 years now and never had a problem. They have done a wonderful job cleaning and pressing my clothes and household items. I defenitely recommend them. BTW, they can also get your clothes done in a couple of hours or that same day. read more

They are wonderful! Everything is finished quickly and always comes out looking great!

this place is wonderful! my dad and I needed both of our suits cleaned for today and it was a Saturday.So we were recommended to heartland cleaners.we went over there and we asked if it could be done for today. the clerk told us the suits would be ready by 3:30 no questions asked.what i noticed real quickly was that everything was done on site and that they had a drive thru that was really helpful.I asked the clerk about their pressing machines and he told me they were state of the art pressing machines.When we picked up our suits all the stains were gone and the clerk was friendly.the prices they had were very decent and fair.He told me that they work on saturdays so that saved me from looking bad at my party. i would recommend this to anyone who has those last minute emergencies. read more

They Put Acid On TO Of My Shirts They damage both of them when I told the manger he keep it one the shirt for the whole month with out taking care of the problem . no more business for that mickey mouse place. I found anther place for 50 cent cheaper on shirts and pants. I use to spend $150 per month with them they can kiss my a zzzzz know read more

Recently our beloved mother passed away. The dress she had requested to be buried in was hanging in the closet badly stained. It must have been that way for 30 yrs or more. Panicked i began the search for a cleaner that could not only get it clean but do it in 24 hrs. Heartland told me they would give it a try but no promises. Well, they succeeded and were very sweet and curtious to boot! I would send anyone to them with no hesitation. Thanks Tanya R read more