Hearts provided an honest inspection and fixed my sunken chase top cover without having to replace the whole thing. The other company I had worked with ("Chimney Guards") had tried to tell me that I needed a new chase cover, new panels, and a chimney sweep, which was a ploy! Doug and his employee were working on a neighbor's place and offered to take a quick look at my chimney when I asked. He explained all the details, scheduled a follow up, and got the job done for a great price. read more

I don't write reviews often, but when credit is due... Highly recommend Douglas: HONEST!! showed up on time, gave me his expert opinion on the condition of our chimney, could have upsold us on a new flue and/or a sweep no problem (and I would have done it). But instead he told us our system was good to go and that even though there was something a little wonky with the flue and the way the previous owner left it, he believed we still had life in it as it was, and should not have any issues. He was very detailed and professional with his inspection and his explanation, and asked to be kept in the loop once we had lit our first fire. He also recommended we use an "over the counter" product to reduce soot accumulation over time, again demonstrating he was more concerned about us taking good care of our chimney, rather that sell us on a sweep. At one point, we will need a sweep, and at one point, we will need to replace the flue, and you know I will give Douglas a call back to get my business, as well tell all my clients (I am a real estate agent) in need of a chimney work he is a rare gem. read more

Response time was amazing. The best part was no charge for inspection. So easy and quick to get my chimney checked for safety. Would definitely use them again for any other needs. read more

Exactly on time and exactly as promised, Kevin came to inspect my two woodstove chimneys. I wanted to be sure they were still safe to use after a long time of not burning in them. He was great--did a thorough inspection, first from the bottom and then up on roof. Showed me the state of things from his camera phone, and all was good. This took time on Heart's Chimney's part--and they honor their free soot inspection offer. How rare a service is that? A friend sent me to them, with highest recommendation, and I will now be sending all other friends with fireplaces or woodstoves their way. read more

Kevin is great! Good communication-let me know he was delayed. Clean, honest service for a very reasonable price. Will use again and recommend. read more

Douglas is a true master of his craft. He can get tot he essentials and see what is necessary to do and how to sequence it. He's a pleasant person who is easy to get along with. Its great to be able to work with a real professional. read more

Douglas is terrific. He came out to our house in Stinson Beach for a chimney cleaning. After thorough inspection he said it wasn't necessary. Then he proceeded to re-attach our chimney cap which had blown off in recent storms. It required significant McGivering and repair that he assiduously did, a good hour of work on the roof, and charged us only for the visit out. It's such a pleasure to have such an honest , skilled, and work-happy guy to call on. read more

I call heart's chimney, a day before and the owner book me a appt for the next day.. He was very profesional & courtesy!. He did a great job! I highly recommend he's services.. read more

Douglas was really great to work with. He came out to our house and did the full inspection in the rain. He told me an easy DIY fix for my chimney problem and wouldn't accept my money. He really stands behind his Free Soot Inspection promise. I highly recommend Heart's Chimney and will refer my friends. read more

Our fireplace finally stopped working. We called several fireplace services. Left messages and received no calll back. We had a service in the past that made an attempt to make a fix that only worked for a short time. We found Heart's through a friend. Douglas returned our call and made an appointment for that week. He was on time and diagnose the problem. Our fireplace has never work better. Douglas is the best. I highly recommend him and his company. If there were more stars to give i would give them. read more

I called Douglas because I've used my fireplaces regularly for over 20 years and I had never had anyone look at them. He was responsive, friendly, and after checking them all he told me that they were all in very good condition and did not need to be serviced. The price? No charge! I wouldn't hesitate to call him when I need work done. Great local business. read more

Found Heart's through our NextDoor community. Our dryer vent hadn't been cleaned in years so thought it was time. Called Heart's and found them responsive and helpful and scheduled them to come out the next day. They arrived on time and began the task of cleaning out years of lint from out dryer ducts. Their service was professional and efficient and they were great about cleaning up the mess as they worked. They ran into a small problem with how the the dryer tubing was connected and made a quick and inexpensive fix. We also had them inspect our chimney but all was good on that front. We are glad we gave them a call and are very pleased with their work. We highly recommend them! read more

Douglas gave the chimney and stove an inspection. No major issues noted Will be using for future chimney services!

Doug Heart and his staff are excellent, and they are my "go-to" Chimney (and duct) experts for my buyers and sellers. They are honest and very knowledgeable about all things related to chimney and ducting, and their estimates are both comprehensive and reasonably priced. I feel very comfortable recommending Heart's for buyer inspections in real estate transactions because they are honest and offer the buyer a true picture of the state of the chimney/fireplace without alienating the seller with an outlandish and over-reaching inspection report/assessment. And Doug and his team always do what they can to work within the time constraints for real estate transactions. I also use them for my own chimney sweeping/maintenance! read more

I have used Douglas for years and I have referred my clients to him. When I can get him, I am always impressed at his personable service. The key work is "get him". I tried for months to get him back to my own house. He finally sent someone else who seemed knowledgeable and cleaned my chimney. Keep trying. He means well read more

What a great guy! Honest, friendly, and not at all in the business of charging people for work they don't need. Thank you so much, Doug!

About a year ago, our selling relator used Heart's Chimney to get a quote to repair a leaking chimney as part of a home assessment. We finally got around to tackling this project and gave Douglas a call as the pricing and quote seemed fair. Douglas and his team showed up on the agreed date (they were a bit backlogged) and they did a thorough inspection to kick things off. They were super friendly and I immediately felt comfortable after discussing the project in more detail. He quickly found that the damage was a bit more extensive than originally observed. He came up with some creative options to help save cost and time which I really appreciated. With that, he verbally gave me a reasonable adjustment to the quote after clearly articulating what additional work would be required. The next day Cody from his team came out and got to work. Within a few hours it became clear that the project was going to be a tricky one in-spite of the adjustments due to discovering things not being square and otherwise as a result of shoddy original construction. I have rarely seen a contractor ever work as hard as Cody! He was up there literally until there was no more light to work by and was painstakingly focused on the details. I truly believe he was trying to do the same quality job he would do if it were his own home. The job took longer than expected, but to me it was clear they were not going to do a half-ass job. Even though the project took a good day or more longer than either of us anticipated, Douglas did not charge for the extra time and respected his original quote adjustment. While passionate and very good with their work, I could tell they are trying to improve the "customer service" aspect of their business when it comes to scheduling and communication. Most communications were with Douglas directly via phone, text, or email and you could tell he was doing his very best to get you and your job on their "schedule". That said, I had no problems with Douglas or Co. being a no show, and if they got held up or had to reschedule, I was notified with reasonable time. He clearly doesn't have a back office to support his operations, but he is for sure trying his very best (probably in response to some of the other negative reviews on here). Bottom line: I highly recommend Heart's Chimney for any repairs and cleaning you need to have done with your chimney. With his lifetime warranty, I am confident in his work and very glad I hired his team. read more

Came by to evaluate job, said he would be back. Never came. Left three messages, never returned calls. After a long search, I found Tim Sutton, 595-0730. He did a great job at a reasonable price. Would hire again. read more

Doug was great. He diagnosed and fixed the problem with my new gas fireplace. He doesn't charge for stuff that's not needed, and his prices are great! read more

We were referred to Douglas by our home inspector because there were some concerns about the chimney in our new home. The inspector thought we might even have to replace it entirely. But after Douglas looked at it and told us how he could repair and strengthen it for a very reasonable price we knew we had found the right person. We only wished we had known about him in our previous home when we were told by another company that or chimney with even less damage couldn't be used for 15 years or needed an insert for $6000. When we mentioned to Douglas, he thought that was ridiculous. By the way, the repairs cost less than a third of that quote on our previous home. And now we can occasionally enjoy a nice safe fire. read more

Felt like he was an honest man who gave us great feedback & let us know what we didn't need rather then charging us to do something we didn't need. Thank you! read more

Great. He inspected twice for us when purchasing a house. Thorough with good practical advice. He also helped us get our gas fireplace up and running after we moved in. Super helpful. read more

We did eventually schedule an inspection and Julie came out and gave me a quote for repairs. I like Julie - she seems like an honest and hard working person. After some more messages and phone tag and miscommunication with Douglas, a date for the repair work was scheduled. There was some more miscommunication between me and them as well as between them but Julie did arrive for the appointment and completed the job. Thanks Julie! I don't know if I would use this company again for services. I liked Julie and I value the knowledge and expertise she seems to have. The frustration of logistics of communicating and scheduling and the apparent chaos on their end of managing and running the business was not an enjoyable experience on my part. Their systems and procedures have room for improvement. read more

I'm a realtor and I was in a very tight spot with a quick deadline and a last minute need for a chimney inspection. I had called 6 or 7 with no luck when a colleague suggested I give Heart's a try. Julie was there in 40 minutes and gave our clients a thorough and professional report on the condition, repairs needed, and estimated costs - after scrambling up on the roof as well as a box up look. I'd say they're plain outstanding. read more

As part of my duty as a Real Estate agent, it's often hard to provide recommended trade associates to my fellow clients because it is so subjective - often centered on personalities, which at times can clash. However, I'm ever so confident that the professional services rendered by Heart's Chimney & Ducts would suit most anyone because of their professionalism, honest dealings and "not through the roof" pricing. While I may be forced to provide several recommendations for a specific servicer, Heart's Chimney and Ducts goes right to the top of my list, as I have been using them for chimney inspections and corrective repairs for the past several years. Here's a quote from my client's experience for a firebox tile repair job as completed just today, "Douglas was very, very nice!" read more

Douglas was amazing to work with! We had some work that needed to be done to our home before we sold and it needed to be done in a small time frame. He came quickly to inspect and completed the work ASAP. He was friendly, knowledgeable and efficient! read more

Like other reviewers, my experience was that Hearts has very poor communication. I spoke to Douglas initially who seemed very knowledgeable and booked an appointment. He then canceled the morning of the appointment. I had a very hard time getting ahold of him to rebook. I finally got a brief text with a reschedule date but had a couple follow-up questions and could never get ahold of someone to answer them. Due to the challenges, I decided to go with someone else (which was a simple and straightforward transaction) -- and was never able to get ahold of anyone at Hearts to confirm my cancellation. Pretty frustrating experience all around. read more

Great communication and easy to deal with. Came out quickly even during busy season. Inspected my chimney and let me know that it looked perfectly fine with no need for work. This felt great to hear especially with me knowing nothing about chimneys. Honest and not just trying to take your money. Will recommend and always use in the future. read more

These guys are great! They are very professional. They are safety minded and very punctual . They left everything so clean especially when doing such a dirty job! read more

I needed my dryer ducts clean and called Heart's Chimney. They were out the next morning! They did a great job, and I will definitely be using them again - honest, nice, and very reasonable prices. They even give a teacher's discount! read more

I had a very positive experience with Julie and Douglas; from the initial inspection to the actual repairs. I bought a home that had been a rental for 40 years and little maintenance was ever performed on the entire home and the fireplace was in great disrepair and not safe. The home was built in 1925 and has a complicated double flue system, which caused smoke to back up into the house. Douglas was able to, not only make all the necessary safety repairs, but was able to get the fireplace functional again with no smoke back up into the house. Highly recommend Heart's Chimney for any inspections or repairs. read more

Doug arrived to clean my chimney and took pictures of the chimney and told me i did NOT need a cleaning! Even tho it had been two years since i had it cleaned, and we have fires every night during the winter, the picture showed a pristine chimney. Everything was so good that he said i didn't need his services at this time. I was astonished, and grateful. Now that is integrity, and honesty that you don't expect. He was in my home for 15 minutes and went on his way to another call. I will always call his company, I have never experienced a service call where this happened, and i just thought i needed to be safe and have a cleaning, which i did not need and he didn't take advantage of me. read more

They came and said I dont need the chimney cleaned. Cleaned my dryer duct which needed it. Called before they came. Only charged me for the dryer duct. Overall good experience and they came when I wanted within a week. We called another place and their voicemail said they had a 8 week wait- not a good business plan there, Recommended read more

Doug came out the same day I called him. I really liked him he definitely knows his business. He did not charge me for the visit, he said he would call me that night or text me with estimate, and Julie his partner would do the work the next day.Doug came out Tuesday and today is Friday and never got a text or call,. Very disappointing! read more

Heart's come over to do a chimney sweep and inspection. They said my chimney didn't need a sweep and their was no charge for the inspection. read more

I can't say enough good things about Heart's Chimney! Doug and Julie are awesome (as is Cassie in the office) and took care of all the issues that showed up in my property inspection in my new (older) home. They are as courteous as can be, do not try to sell you anything you don't need, even throw in extra things for free (instructed me as to how to use my gas fireplace insert and even replaced my disconnected clothes drier vent with a new one FREE of charge. I was happy to give a $20 tip because of these extras, which Doug said would go toward their feline rescue services!) Good folks and excellent quality work!! And an unbeatable guarantee on their work. read more

We can recommend Heart's whole-heartedly! They came out to clean our chimney (lowest price anywhere). When he looked at the chimney he said it didn't need cleaning and didn't charge us at all. Then he spent quite a bit of time FIXING the flue without charging us. Everyone is as nice as can be -- old fashioned customer service. This is not a bogus review. We just found them online and called them. We will definitely hire them to fix our chimney crown when the time comes. read more

James from Heart's Chimney was so nice. He allowed us to make an early morning appointment that they don't normally do to accommodate our work schedule. James didn't rush us, he was patient with all our questions and had great tips and ideas. He was very honest, didn't try to upsell or charge us to look at fireplace. We will continue to use them and recommend them to family and friends! read more

Great Local business, fast, clean and efficient work. Great prices, did not try to sell us on anything we didn't actually need and was honest about what we had to do. Highly recommend this local company. Will call them again for sure when we need it. read more

It seems the business may have changed hands or something. Some work was started for me in December and after waiting 6 weeks for a part for my chimney to arrive and be installed, the new owner(?) showed up and seemed reluctant to complete that work that I actually wanted and instead, started pushing a bunch of new stuff. "$80 for moss removal" - seriously? read more