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    Heart's Dry Cleaners

    3.6 (5 reviews)
    ModerateDry Cleaning
    Closed 8:00 am - 7:00 pm

    Services - Heart's Dry Cleaners

    Dry cleaning

    Stain treatment

    Heart's Dry Cleaners Photos

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    2 years ago

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    16 years ago

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    Saber Cleaners & Alterations - My wedding dress bustled (Saber added the bustle!)

    Saber Cleaners & Alterations

    (102 reviews)

    $$

    Elizabeth

    They called me this morning to confirm I still needed assistance with an alteration and sent a…read morefollow up message! Open communication has been GREAT and even provided a ballpark price quote! Very happy with them, and havent even brought my dress in yet! They called me this morning to confirm I still needed assistance with an alteration and sent a follow up message! Open communication has been GREAT and even provided a ballpark price quote! Very happy with them, and havent even brought my dress in yet! **CONTINUED** I am beyond impressed with this business. Long story short, my apartment complex lost my dress I ordered for my brothers wedding and I was scrambling to find a dress days before flying out to CA for my brothers wedding. I brought the dress in Friday afternoon, like 1:30/2PMish and had to bring the dress in significantly (ended up finding a dress last minute on FBMP a few sizes too big) and it was ready Tuesday evening after work! Its like it was originally made that size from the company! Beautiful work, flawless execution of this alteration. They had transparent communication around what they were gonna be doing and to say I am impressed is an UNDERSTATEMENT. I am shouting praise from the rooftops for this business and please dont keep hunting for dry cleaning/alterations.. THIS is your place!

    I think this is my first Yelp review but I feel compelled to caution others before trusting Saber…read moreCleaners (C and M Custom Tailoring) with your time, money, and clothing. I dropped off 4 jackets on Friday, July 3rd for dry cleaning (with one small alteration for a hole in a jacket pocket). I was given a pickup date one week later, Friday July 10th. I arrived the following Tuesday, July 14th only to learn my items were not in the store despite the additional 4 days. After waiting for the gentleman behind the counter to place a few phone calls to locate my order, I was handed his cell phone and spoke with who I can only assume was the manager. I was told the jackets were still offsite due to one of the jackets being identified as "at risk" of being damaged, if dry cleaned. I found it inconsiderate that no one bothered to call me before making the trip to the store to learn for myself but honestly, not the end of the world. I was asked if I wanted them to dry clean it anyways and risk potential damage, or if I would instead wish for them to leave that jacket out and be given "store credit" for the dry clean purchase of that jacket. I responded clearly to please simply return the jackets - do not risk damage - and we will figure out the compensation (wasn't thrilled about having store credit pushed as the solution as I use dry cleaning services maybe once every 4-5 years and certainly would hesitate to be a return customer for this particular business given the experience so far). He agreed and told me the jackets would be available for pickup the next day. I received a call the next day, Wednesday, July 15th that my order had arrived and is ready for pickup. I returned to the store Monday, July 20th where the manager accepted my ticket, hung my jackets on the rack for me to take, and began what looked to be the steps of issuing a store credit. During that time, I instantly noticed the jacket "not dry cleaned" was in fact damaged due to significant bleeding red ink from the patches onto the white fabric. I immediately pointed this out to the manager, who quickly became defensive almost to the point of gaslighting me that I should have expected it. To be clear: I was asked directly if I wanted to assume the risk of damage and dry cleaning it after they identified the jacket as a risk. I told them clearly "no" and now I can't help but wonder if they had already damaged the item and had hoped I would have said "yes" to free them of responsibility. But I will never know for sure. I was told "We don't know it's going to do that until we do it." So is it then my mistake that I trusted their expertise to know EXACTLY that? In fact, that would seem to me to be the point of the hesitation expressed in the earlier phone call. His tone was stern, defensive, and at times aggressive or belittling. I feel confidently that he had no intention of discussing the damaged item with me had I not forced the conversation, and he would have been more than content for me to walk right out his door unknowingly. I do not own a business, but I've been a patron to many in 30+ years. I would not have returned either way but wouldn't have taken the time to write this review had any consideration to me as a customer been given. A recommendation? How about a phone call when you noticed the damage, "Hello sir. We've received your jackets back and I'm very sorry to inform you that one of the jackets was damaged in the process. While these things rarely happen, you trusted us with your valuables and we at Saber take that responsibility very seriously. Please come in so that we can look over the jacket together and come to an agreement on how we can make this right. Your business is important to us." Instead, I was met with rudeness and indifference. Saber provided a cash refund of $27 for the dry cleaning, and that's it. Sadly, the damaged item is vintage and not easily or cheaply replaceable. Two of the other three jackets appear fine, including the hole in the pocket. A third, however, wasn't cleaned to satisfaction (will share picture). I immediately took the damaged jacket next door to Jones Dry Cleaning to see if it was fixable but was unfortunately told no. There are many, many dry cleaners in the Charlotte area. I encourage any curious reader to strongly consider them over Saber.

    Faith Cleaners and Shoe Repair

    Faith Cleaners and Shoe Repair

    (5 reviews)

    Our family has been a 15 yr customer since we moved to the Carmel Rd area. Friendly, helpful,…read moreattentive- we trust them and they have never let us down. They'll let us know if there's ever a problem and they'll accommodate any requests to rush, etc.

    I went to this business to get 4 patches (superbowl 50, 25th anniversary, 10th anniversary and 20th…read moreanniversary) sewn on my Carolina Panthers football jacket. When I inquired about the cost, the owner said that the patches would normally cost $6.50 each to put on, but he was going to charge me double because they had to be hand sewn on. Fair enough. Deal. $6.50 x 4 = $26 x2 = $52.00 +7.5% tax ($5.63) = $57.63 total. I told him take your time. I don't care how long it takes you to do it because I want a good job. I came back to pick up the jacket 4 days after he told me to... when I saw the jacket it was easy to see that the Super Bowl 50 patch and the 25th anniversary patch we're both sewn on crooked. I mentioned this to him and he said, "oh it's OK. They aren't that crooked." I also mentioned that he only put a stitch about every 1/2" along the edge of the superbowl 50 patch and that it wouldn't stay secure. There should be at least 3 other stitches in between each one of his few stitches...( low qurush job) He then rang me up for $62.20. I said that's not the right amount and you shouldn't charge me full price because you're charging me full price for a job not well done. He then started mumbling some gibberish that was not understandable.. I said I don't even understand what you're saying so just give me the jacket so I can get out of here and get it done somewhere else because he would not fix the patches when I asked him to. If this guy is going to do business like that then he will never see another dime from me and I am intent on telling the community about his poor attitude. I give this business a STAY AWAY rating. There's 100 other dry cleaners in this area.

    Heart's Dry Cleaners - dryclean - Updated September 2026

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