Was excited to find a lumberyard open on weekends that wasn't Home Depot. Got there, and the people were very friendly and helpful for the basics, but I wouldn't go there to ask actual technical questions about wood or building. I did going expecting it would have a better selection of lumber at better prices than Home Depot. Unfortunately, that was not the case. They had a lot of wood suitable for construction but not for woodworking. They really had only one type of plywood with any kind of nice surface. Mostly have OSB, CDX, and only one type with a sanded finish. And that was almost $10 more per sheet than what I could get at Home Depot. No Birch or other quality plywood ether. I did purchase about 4 sheets just to check them and then went to Home Depot and got the remaining 11 sheets I needed. It was less expensive and there was significantly more choice for plywood other than OSB, CDS, etc. read more

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I recently had an amazing experience with Ren! She helped me with an issue I was having and delivered the most exceptional service ever! She went above and beyond! Her communication was absolutely outstanding! Her friendliness is very hard to come by when it comes to retail especially with the effort she puts into for her customers! I would highly suggest coming here due to Rens service! She deserves the most and a promotion is the least they can do for her to show their appreciation and support for such an incredible employee that's an asset to the company! read more

Contractors' Warehouse - Front area with snacks and drinks - Building Supplies Near Me - Santa Clara, California

Great selection, knowledgeable staff, lots of excellently-priced building materials! Good location in Santa Clara for all of Silicon Valley residents! read more

Just go to Home Depot! The slowest, strangest people work here, it will take a whole day for you to buy or rent something. Only their manager knows something, others workers are just zombi that can't help you, assist you or check out!!!!! read more

Contractors' Warehouse - Building Supplies Near Me - Santa Clara, California

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Huge warehouse with a great variety of designs for any home renovation project. The selection is impressive, and the friendly customer service made the experience even better. Highly recommend! read more

Every time I come to this awful place to pick up goods, it feels like torture. The front desk is crowded with people, but they are all busy with their own tasks or chatting among themselves. No one bothers to look up at the customers waiting in line to pick up their orders. You just stand there like an idiot until they possibly run out of things to do, finally glance at the queue, and reluctantly show their mercy by calling you over to ask what you need. Seriously, every time I come here, it fills me with rage that's about to explode. I really want to yell at the front desk, "What the hell are you all doing?" read more

I was looking for a higher end toilet made by Toto and was able to find it here. If you need windows, doors, kitchen cabinets they have a bunch of those too. You have to know what your looking for cause there isn't much help in the aisles. read more

Placed order over 2 weeks ago. Was told ETA available in 4 days. Spent over 1 hour on hold and bouncing around from employee to employee to be told they don't have ETA. Sh*t show. read more

Contractors' Warehouse - Receipt - Building Supplies Near Me - Santa Clara, California

Fernando is simply the best! He was so patient with us picking the right doors for us. He was very knowledgeable and shared with us the pros and cons of various styles. He handled our special orders professionally and provided us realistic delivery time. We are so grateful for his help! The store is very organized, and it's easy to find what you're looking for. read more

They delivered my orders partially and didn't informed me. My contractor found it and when I called them they said they are talking to Hayward store to deliver the rest of order. I called them and I was put me on hold forever . I disconnected and called again, only to know that the customer service didn't pay attention to my discussion and busy with someone while I was on hold. On further discussion I was told that it would be delivered in 9 day...Still following .. Very unprofessional and careless attitude.. read more

Was impressed by the quality selection at contractors' wear-house. Lots of options for much of you home project needs, DIY, interior design and exterior design. Prices are reasonable and at least 1/3 cheaper than Home Depot. Staff help with loading heavy items and which is helpful. Custom orders are also available for doors, windows, sliders, and counters read more

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The store itself is well stocked and organized. But the people that work there... there are so many people there. But, hardly any of them are particularly interested in helping anyone. I counted 12 employees on 8/7 at 4pm - those are just the ones I saw. They outnumbered the customers. It still took me half an hour to be told that they couldn't give me a timeline for when an item would be there if I needed to special order it. I'm trying to buy 4 door slabs and a bypass track. Not super hard. The first time I came, they told me they had no wooden doors in the size I needed (24x80) and would not recommend buying anything other than wood doors if I needed to trim. Pushed me to custom order. 2nd time I came, I found wooden door slabs in the size I needed and was told they were pretty much always in stock. We were told they normally stocked the 8ft. bypass track we needed but were out. No idea when they'd come back in. Leave our number and they'd call. They never called. 3rd time I came in, they still have the doors and I go to purchase for the contractors to pick up. They have the 8ft. bypass track. I grab it with the intention to purchase and take but leave the doors for the contractor. I wait for a while at the counter with 2 guys sitting at little cubbies who did their best to ignore me. A man (Kvon?) comes over and he's clearly the only person working but scrambling to deal with a massive flooring return. He tells me that bypass frame won't work with the doors I want, despite being previously told it would. He asks a woman to help me and she looks about as excited as little kid on picture day. She tells me I will need to special order a bypass track. How long will it take to arrive? ‍ What's the difference between the steel and aluminum - would one or the other work better with the doors? ‍ She was as helpful as she was enthusiastic. I asked a different person if they sold wood bleach and he looked at me like I was speaking a different language and sent me in the direction of grouts and concrete patching materials. I'm not sure why they have so many people working here if none of them know anything or are interested in answering basic questions or returning phone calls. Seems like they just need a handful of people to stock and run the registers based on the inability to answer even simple questions about what they sell and when things might arrive. read more

Is a rough sales experience. The product is good. But the process of buying things could use some consultants. Sales velocity is severely limited by archaic sales methods. Also some service oriented folks could learn by visiting a Costco now and then. Love their product but probably would go more for even Lowe's to get product within reasonable time. read more

Great selection of doors and windows. But the best part was Serena. She was so patient, so sweet and handled all the multiple requests of her so gracefully. I don't know how she did it all while keeping her cool. read more

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Went on a Friday night and the place was a ghost town and there were 2-3 other customers in the whole store. The employees outnumbered the customers 3 to 1 but were adamant about refusing to help. The culture of actively not helping the customer and shrugging off inquiries for products makes it obvious that there is no clear leadership or expectation of customer service or even customer interaction. The one bright spot was Daniel, who actually looked up the product and said it could be one or two places. IT was in neither place and when i asked employees that were aimlessly walking around or chit-chatting in circles none could be bothered to help me. Maybe these people are great interviewers and then turn into something else but I will never go hack. I loved this place when it was HD Supply but I would not step foot in there again. Plus side- they had a nice selection of doors but there were a lot of aisles with trash in them like empty soda drinks and rusty discarded sinks. New white doors had dirty streaks on them. This space will be up for lease in about 2 years if they keep going with the nasty attitudes and aisles. read more

Custom orders are a sh*t show. Wasted two weeks waiting for a quote that never came, even after numerous calls and confirmations that 'the quote will be emailed today'. Renn was the person 'handling' this. I ended up ordering from another place cause this is a dead end. read more

I was looking for a patio door and they had a couple different ones in stock. The warehouse was well kept and staff very helpful. I was being helped by Dejhunea she was very friendly, professional, and attentive through the whole process of my door purchase. read more

Lumber selection: 4 stars Customer service: 1 star This is like a self-service Home Depot / Lowe's. Their lumber selection is a little bit better than Home Depot but their selection for everything else is less. By self-service, I mean if you want lumber, you must drive your vehicle inside the warehouse, load up your car yourself, they will write up an invoice, and then you walk to the building next door to pay. If you need to return any lumber, you must get them to give you an invoice slip, you drive into the warehouse, off load your lumber and then walk to the next building to get your money back. Prices are mostly on par with Home Depot but HD Supply might have more in stock. The customer service is non-existence. They have people sitting up front but they aren't helpful. They offer trailer rentals. Very convenient to pick up on-site if you need to buy big items but you pay for that convenience. We found it much cheaper to pick up a trailer from U-Haul not that far away. I personally rather shop at Home Depot or Lowe's and only go to HD Supply if the other stores are out of stock for what I want. On a positive note, they are much less busy than Home Depot or Lowe's. read more

Website said the store closes at 9 as well as the sign outside. When I walked in a few min past 7, the employee was super rude, proclaiming they were closed. I responded that I thought they closed at 9, said so on the website. She said we don't have a store website...weird read more

Contractors' Warehouse - Store hours - Building Supplies Near Me - Santa Clara, California

I needed two gable vents the next day---and they had them! Jaz put my name on them and left them for me at the register. She was incredibly nice and went out of her way to help!! THANK YOU JAZ!! She should be given a raise and get the super service award. BTW - This place is open from 5:30 AM - 9:00 PM--Can't beat those hours!!! read more

Recently ordered closet doors from here and the process was smooth. The Store manager went above and beyond in helping us get the welcome coupon even though the corporate missed to send us when we signed up. Would likely return for other needs. read more

Working with this place is a nightmare! Without writing a book on the issues we have ran into let me just summarize by saying that you have to have extreme amounts of patience to deal with the LONG waits and various computer, personnel issues you will run into. read more

Lots of employees but they just stand around... you can't get any help. Terrible service. That place really needs a new manager! Employees don't seem to have a clue! read more

Not for those seeking guidance. Great for those who know what they want AND don't need variety of choices. Availabilities constrained like everywhere during the pandemic. read more

If I can give them -100, I would. They left a pallet at my house and did not pick it up for 8 months. I called three times, talked to three different people, Christopher, TJ and another guy, they all promised to have the thing picked up asap and TJ even told me it would be picked up on the same day. Never happened even though I told them that pallet took up the space that my construction workers need to work on. TJ put my husband on hold for 30 min. We used another phone to call, he picked it up immediately, WHT? then when my husband told him he needed to make arrangement to get it ASAP, he hung up on my husband, This guy is an ass, he has such an attitude problem. The warehouse is also unorganized, when we walked around the warehouse and asked where xx was, they either showed us the wrong location or acted like they did not know. DO NOT SHOP here, there is another one in Hayward , much more organized, much more helpful and knowlegeable. What a horrible experience. read more

Terrible overall experience and customer service was extremely rude. I made a purchased ahead of time for two patio doors but when I attempted to pick up the product I was told that they had sold out of that product and it was my fault for not picking it up right away. The worker then explained how it was the company's policy to sell all their product regardless of people's pre-orders. However, while making the purchases no one bothered to even mention this policy to me, which honestly would have been helpful information to know at the time. Additionally, while making the purchase the workers even reassured me that the product would be in stock when I go to pick it up. Overall, an extremely frustrating experience, and the least they could have done is inform their customers that purchases ahead of time does not mean that the product will be available for them. read more

store does not enforce covid protocols. So if you one of "them" feel free to join your buddies and go without a mask. Homedepot staff will not even approach them to ask them to use a mask. Add that they are running out of product and their rude staff should say it all. Try Ace Hardware, masks are enforced there. read more

Terrible purchasing experience overall. If you are purchasing large items like doors or windows, expect to call the store at least four times on four separate days to have them pick up the large L-frame that they deliver the items on. They will tell you it will be picked up one day and not come. The purchasing process up to the L-frame pick up was great, however, this last step is leaving a lasting impression. read more

I highly recommended there services, they are on time and fast delivery. There prices are reasonable .

They placed price label above wrong items...always be careful while shopping on heavy produces. Service is just ok. And while we checking out, lots of employees are just standing and chatting, there's only one cashier is helping customer. Everything can be better if the manager or owner does care about customer experience Update: The store manager, Roberto is very nice and polite person, he reached me to apologize and tried to solve the problem we had during our last visit, plus they are working hard to improve their customer service, I would revise the score and will keep buying at the store. Note: doors at the place are so nice and the price is very competitive compare to Home Depot & Lowe's, I have not seeing any other places can beat their price, highly recommended. read more

I have rented BobCat and Scissor lift from this store and the rental manager Tim and his associate Omar help me in the process. Tim and his associates, and the delivery guy (I forgot his name) were all extremely helpful and made the experience very pleasant and easy. They provide me with tips and conducted interaction in a professional manner. I highly recommend rental tools from them and I will continue renting from these guys. Their rent prices are competitive and equipments are in good condition. keep up the good work Tim and associates. Moe Sh. read more

Ren from santa clara store was very helpful on purchase order. When there was items missing delivered and she was able to correct the purchase with patience. I purchased many items from her and was a great experience. I called her an orange hair lady when I did not know her name. read more

Rental department Timothy He is the guys who did my service He is a very humble and he always friendly services He always make sure everything are complete and safety Tim always working hard and good service Even HD Store all good service Like all workers there I like to put more stars on him I will come again and rent more machines Good Also Juan the manager he is very kindly friendly All people are working there a so wonderful Troy Elwood Mayleen David All workers are good serving Keep it up read more

Everything is good except in the lumber Dept. Fernando's lack of good customer service, a rude individual with no value towards customers.

Hello, I would have put 0 stars but it would not let me so i had to put at least one. I noticed that when I get an order delivered, I get a survey. If the deliver is returned without my knowledge, I do not get a survey. Well, here is my survey any way. I would not recommend HD Supply to anyone because for the fact that I never know when I am really getting my delivery despite of the date on the conformation form at the end of check out. There is not a special instruction at check out where I can leave instructions for the driver. I call customer service just minutes after placing the order to give special instructions and its too late the order is already been received. I also can not order doors, window coverings, screens and such that need special sizes online. When the driver gets to the property the driver NEVER, calls anyone that they are there. It has been several days and I still have not received my deliver so I call about it and guess what the DRIVER RETURNED my delivery that I have been waiting two weeks for. I have had my orders returned several different times and several days will go by before I decided I better call and see where my stuff is. I NEVER receive a call about this and frankly I think your service is in the tank. I will be ordering most of mu supplies for AZ Partsmaster and Lowes at least the will text me my delivery is the next stop or stop number 4, they will call me 30min before they get to the property and they call when they are on property. they will even go as far as getting the key out of the lock box to put it in my shop for us. HD will drop it at the sidewalk and we have to take it to the shop. Not only that but they have lumber and drywall and other supplies you don't carry anyway. i will still use HD but not for many things. I have multiple properties that have an HD Supply account and not once in the past 3 years have, I heard from any sales rep not even an email from them. I don't even know if HD Supply still uses sales reps. Anyway I'm not happy with HD Supply read more

Do not shop here if you live our build in a gated community. Divers refuse to show drivers license at security gate, refusing delivery of order. Asking us to walk a mile to gate to receive order and walk back merchandise on our back to house. Its company policy not to show drivers license and I wonder why? Who the employees are. read more

Ordered a door in June. It was never delivered so I cancelled the order. Then, four months later, my credit card was charged for the door. After two months, countless phone calls, emails, and broken promises - I STILL do not have the refund I requested. Every single time I call I am promised the refund will arrive "within 5-10"days. I have been promised that so often over the past two months I have lost count. Their last promise was that the refund would arrive "within 24-48 hours." It has now been 96 hours ---- still no refund. I have now filed a complaint with the BBB in hopes they can help me get my money back. ***CRDIT CARD BILLED WITHOUT MY PERMISSION***REFUND PROMISED BUT NOT RECEIVED*** read more

Ro was an amazing help to my wife and I this past weekend. We were there only looking for a replacement window for our project home and when we couldn't find that exact style window we were looking for (turns out, it was installed wrong in the first place) we almost left. Then Ro showed up and we spent the next 45 minutes adding another window, a front door, a pocket door, 6 solid-core doors, and a handle to our order. Thanks for the help with everything, Ro! We appreciate it and so did our wallets! read more

Great store with a lot of choices and employees are very knowledgeable and helpful as well. The Assistant Manager of the store knows EVERYTHING there, it's location, and his professionalism and customer service skills are a ways right on spot! read more

Very terrible experience and unsupportive customer service! The lead time was much longer than other stores. They would never call customers when items have been in stock. Instead, you need to call them again and again. read more