SO helpful. We came in in the afternoon in the middle of a road trip and they had us up and running by the next day, even though they had other people there too. read more

Professional staff, comfortable waiting area, quoted me, offered free shuttle service , very prompt service. Thank you thank you.

I don't recommend Heath's Auto service. They were rude and unaccommodating over the phone but my main complaint is they are in the business of taking advantage of vulnerable women. They quoted me nearly $4,000 to fix the power steering and temperature gauge. I'm a young struggling women working full-time and trying to put myself through nursing school. I declined the service and a friend was able to get it to Phoenix to a mechanic I trusted. He diagnosed the vehicle and found it was only a loose fitting. The power steering was fine and in the end I only paid $160 with the shop in phoenix. I am writing this review for all the women out there if you go to Heath's Auto Service they will take you to the cleaners and won't feel any remorse doing it. read more

After spending hundreds of dollars on repairs and bringing my vehicle back to replace a faulty part that they installed, I was called a liar in front of other customers. I have never been treated so poorly as a customer in my life. I will tow my vehicles to Phoenix before I ever take anything to Heath's again. read more

Shawn was amazing! I needed an alignment and tire rotation along with an oil change. They got me in same day and had my car ready by the time I needed it back! Super friendly service. Highly recommended read more

The team at Heath's frequently services my Jeep. I live 2.5 hours away, the drive is worth the quality and comprehensive service I receive each time for mechanical overhauls. This week I took a fleet vehicle to them when I had unexpected trouble with the car, the team at Heath's was able to fit me into their busy schedule so I wasn't left stranded away from home. I can't recommend this business enough--outstanding quality, service, and results! Thank you! read more

What an amazing place. My daughter is a student at NAU, yesterday when she went to school her car broke down. Heath's Auto was able to get her car in ASAP, diagnose and repair all yesterday. She needed a new fuel pump, when she picked up her car the fuel pump was faulty (not do to anything the mechanics did), they took her car back in, gave her a ride to her apartment, offered to drive her to and from school today also. They ended up staying late and replacing the fuel pump and had it ready for her this morning before class. THEY MADE AN ABSOLUTE STRESSFUL SITUATION INTO AN AMAZING EXPERIENCE. They took care of my daughter as if she was part of the family. THANK YOU THANK YOU THANK YOU NICOLE FOR MAKING SURE MY DAUGHTER WAS OKAY!! If you have any car issues and are in the Flagstaff area, this is the place to go. read more

Our jeep broke down around 4pm, had to wait for a tow, and had no option but to take AAA's advice on a nearby auto repair shop. We arrived an hour after closing and lucky for us there was 1 repairman leaving late. Jeff stayed to talk to us and hear our situation despite the time and workload they had (8 cars arriving that day). Jeff called and texted us first thing in the morning, ensuring us that the jeep would be fixed promptly so we could continue our trip to moab. My boyfriend and I are beyond thrilled - so much so that the bf wants to continue getting the jeep fixed by Jeff even if we have to drive from Parker to Flagstaff. Thank you Jeff!! Wish us luck in Moab :) read more

My boyfriend and I were traveling cross country when our truck started overheating. We were stuck in Flagstaff and Heath came recommended by AAA. They were able to fit us in and repair our truck the same day and made it so we could get back on the road before dark! We are very appreciative of all they did and their friendly service! Thank you Heath!!!!!!!!!!!!!! read more

Probably the best customer service I've ever received at an auto shop. Got me in same day I called, loaned me a car to use while they figured out the problem, called and explained everything in detail, reasonable quote and final price was within $1.00 of quote. And when I picked up my car, it was washed and shiney and they left a gift for my daughter in the car (one of those solar dancing flower things, brand new in package, daughter loves it). Car is running great and they told me "you won't need to see is for a long time." I believe them. Super friendly and easy going, but obviously take great pride in their work. Highly recommend. Thank you Jeff and Jeff! read more

I've been going to Heaths for 4 whole years now due to my unfortunate luck with my trucks and just about everyone there knows my name by now. Every visit to a mechanic is generally frowned upon but that's not the case here at Heath's. They have been the highest of quality service these past few years and they've made my truck problems an affordable, friendly and convenient experience every single time (ironic, huh?). Unfortunately, I had to make another visit today because the power steering had taken a snooze on me and decided to crap out even though this is the 4th pump I've replaced on this truck in 8 months. Jeff and Jefferey over at the shop really outdid themselves and ordered an upgraded component, installed it in a timely manner and further provided it FREE of charge because they personally felt I should not have to pay for this many power steering pumps that have been installed by them professionally, even though this was on the manufacturer and not the mechanic. They took the full initiative to keep me as a loyal customer for years to come by putting this component and installation on their own tab. This is why I continue to go to these guys, they're absolutely incomparable to most shops in this country. read more

These guys are top notch! Friendly, knowledgeable, reasonable priced. I wouldn't trust my vehicle with anyone else in flagstaff other than Heaths Auto. They do the work right the first time and are very thorough. While I was living on the Hopi Rez just about 100 mi NE of flagstaff they kept my FJ cruiser running in top condition. It's going to be hard to find another honest mechanic back in Houston Texas. Heath, Jeff & Co. Thanks for all your hard work! Felix Erales read more

Got caught between here and The Grand Canyon. Not only did they quickly fix the problem. They picked us up at our hotel and were professional and courteous. Thanks again Jeffery. read more

Took my car to Heath's for radiator issues back in November 2017. Heath's took my car in that day and I got it fixed (running great) within a couple of days. Coming from a family who knows a thing or 2 about cars, I know for a fact for what was done to my car, I was up-charged quite a bit (after checking out the invoice). I asked them about it and they said it is because they used high end parts and coolant. 5 months later, I had issues with my radiator again. Heath's replaced my car's thermostat, however the mechanic we go to in Phoenix claimed that they put in a cheap/ low quality thermostat which is why it did not last. Heath's customer service was decent and they were very nice, however I don't think it is fair to up-charge customers for low quality parts. read more

If I could give 10 stars I would. I own a similar business in another state, and had to help my sister find a garage to get her BMW back on the road after an untimely breakdown. After 7 calls to other shops in the area I knew these were the guys. Happy to report their communication, knowledge, and straight forward approach was exactly what we needed. Not only did they get the fuel pump diagnosed, and replaced in under 24 hours... they took care of other small quirks of the car complimentary. A+!!! read more

We were visiting the Grand Canyon from out of town when our car broke down in the middle of nowhere. Jeff at Heath's was more than accommodating and got us on the road the very next day after dropping off our truck at 4:30pm. Great service and great shop. Easiest mechanic experience ever. read more

My family (and two other families) were returning to California after a road trip to Oklahoma for a softball tournament. As luck would have it, my F250 diesel decided to blow a power steering pump in Flagstaff. Fortunately we were in a parking lot and parked it overnight. Next morning got it towed to Heaths after a night of research for repair shops. What every review said was absolutely accurate. These guys were friggin awesome. Friendly, helpful and true to their word. Had a call in a couple of hours with diagnosis, a verbal that it would be most likely be done by end of business and it was. The cost was way less than I thought it would be and they made repair decisions that were in my best interest. We only had to stay one extra night and were back on the road the next morning. I only wish they were in Southern California where I live. Huge thanks to Jeff and his crew!!! read more

What an amazing shop! We were towed to Heath's and really had no other option but to have them do the work! Many shops would have taken advantage of situation, not Heath's!!! Bill came in about $1000 less than we had anticipated.....they also lined up towing and storage of our moving trailer while the repairs took place! GREAT JOB HEATH'S!!!! read more

A pleasure to work with, clear communication and great service. I recently took my BMW X3 into Heath's for service. The check engine light was on. As other BMW owners know, that could mean a great many potential issues. They ran a diagnostic on the car and clearly communicated back to me that they felt it may be related to changing the oil and an emissions issue. They changed the oil and test drove it to make certain the check engine light would not trigger again. Problem solved and car was cleaned and returned to me within the day. Jeff, the Service Manager, was great to work with and cannot say enough good things about the team and Heath's Auto Service. And the owner, Heath, followed up with a personal thank you card in the mail. How many business owners in today's online world take the time to write a customer a personal thank you? That says a lot! MB read more

I had an issue with something that was handled at Heaths and the owner got in touch with me personally. He more than made up for the problem. I think that this is one of the great things about mom and pop establishments. He really does care about the work being quality work. I am very impressed. read more

Ran into some car trouble on the way to the Grand Canyon from California and was so lucky to find Heath's. They were very professional and I was surprised by the level of service that we got in a small town (better than anything in the Bay Area). Would definitely recommend them. read more

I am a new car owner. Very pleased with the service. Jeff was excellent. Worked with me around my schedule, called frequently to let me know what was going on and to get my permission before taking liberties. Stayed around after closing twice to make sure I picked up my vehicle. Performed thorough evaluations of my truck and discovered internal problems and areas of concern that were undetectable previously; gave me a detailed breakdown and estimation. Fast service, nearly in-and-out. Jeff seemed to be genuinely invested in helping out to the best of his ability and being direct and honest. Even gave me alternative options of where and how to deal with some of the issues. My truck is looking and performing much better now! No headaches during the process. Again, very pleased with this business. read more

Heath's Auto is most likely the most honest and considerate mechanics I have been to. This is the second time I've had my car serviced there and the customer service is exceptional. They dropped me off at my home while they worked on my car all day and had it available for pick up after closing hours when I got off work. I brought them a quote estimate I got from University Auto, who told me they needed to order in the parts first, and when I went to Heath's they were able to service my vehicle that day for nearly $100 less. You guys have earned my business anytime I need it. read more

They lost the trust of a loyal customer. I've been going to Heath's for the last couple years, but the last visit will be my last. I took my car in for a transmission fluid leak under the front bumper. They told me that I needed my radiator replaced and gave me a quote for almost $700. Given the price was about double what it had cost me to replace the radiator 6 months ago when I was on a road trip, I took my car elsewhere for a second estimate. It turns out that a fitting was loose, and the other place only charged me $4 for a fluid top-off. Was Heath's trying to scam me, or were they not competent enough to diagnose a simple problem? Either way, they will not get my business again. read more

Just moved to the area and when I called around for oil change prices, they were the cheapest - "$24 plus tax. " Ok great, so I take it in, they said they'll do a comprehensive look at everything since it's a new car (to them). Said "OK but it's just an oil change, how much will that be?" Again I got the "$24 plus tax" answer. When I go and pick it up I had to pay $55!!! The oil itself was $24, then the rest was "labor." To me that was purely deceitful. They claimed it was also for the inspection. Twice they told me a price, and it was a lie. How hard is simple honesty these days? read more

Holy Cow talk about over priced! My daughter is a student at NAU and she was stuck in Flagstaff with a dead car. They charged us $193.00 to test and replace the battery plus one battery cable that they broke when they replaced the battery! Save your money and do a little price shopping before you stop here. The people were nice and they offer free shuttle service so they gave her a ride to their shop from campus but those "free" services are not free when they rake you over the coals for the prices! If we were closer or more familiar with the area we could have gotten a battery at Walmart for $70.00! read more

Pulled in too far to a parking space and the lower cowl on my car broke loose. I was driving down interstate 40 and if I went over 60 miles per hour the cowl would start shaking. My GPS let me to Heath's auto service nearby. The mechanic crawled under my car on a rainy day, got my cowl secured again, and got me back on the road in 10 minutes. He wouldn't even accept any money! Good honest people, definitely give them a try. read more

On the way to Albuquerque from Phoenix I had some car trouble east of Flagstaff. I stopped at two other service stations before I lucked out and found Heath's. Meagan was friendly and professional and got me to the shop when my smart phone failed me. Jeff explained the problem and was so patient with all my questions. This was on a Friday morning and there was a possibility they wouldn't be able to get the part in time to finish the repair that day, so it would have been sometime Monday until I could get my car back. That could have meant a hotel stay in Flagstaff or a huge hassle relying on friends to run me back and forth to Phoenix. Jeff patiently worked me through the possible scenarios, jumped on the part ordering, and they got me back on the road in the afternoon. As an out-of-towner, I really expected to be a lower priority than their local customers. But these guys work together and hustle so that everyone gets taken care of. I absolutely recommend them. (And guys... don't be shy about talking technical with Megan. She knows her stuff.) read more

I can't recommend Heath highly enough. We broke down 30 miles from Flagstaff and AAA towed our car to Heath. Jeff diagnosed the car and because he was unsure of the codes the Outback was showing he called a large Subaru dealership in Phoenix to be sure. At that time he found out that, that same morning, there was an extended warranty extended on the transmission which was what the problem with our car was. He said that Subaru would fix it for free and documented the entire diagnosis in detail. We then towed the car to a flagstaff Subaru dealership and the dealership did not know about the extended warranty and questioned us about our source. After an hour or so they informed us that they had received the notice and the repair is covered for free. Huge Kudos to Jeff and Heath Auto for going way above and beyond for us. I would highly recommend them. read more

This shop is the best. I had a very unfortunate incident where my 2004 Explorer died and was towed by AAA to this shop. They were very helpful in breaking the news that it was pretty much unrepairable and finding a business that would come pick the poor carcass up, and they were just great in letting me leave the car there for several days while I was making the arrangements for the pickup. Nicole, Jeff, and Heath were so great to work with, and I am looking forward to using this shop in the future for the maintenance of my new car. Thanks, guys! read more

We had an issue with the service on our vehicle. Heath contacted us immediately and wanted to resolve the problem. I can say that he more than rectified the situation. This mom and pop place went above and beyond to make things ok. Pretty impressed! read more

Did good work on my car for a fair price, and also told me about maintenance repairs that I should have repaired soon based on their full inspection of my vehicle for no extra charge. read more

We just finished some hunting and when we started driving home the front wheel started making so much noise we new the bearings were going out. I called AAA for recommendation to closest service center. When we pulled in I told them the problem, he checked the area and said that a rock lodged between the brake and pads. He said the rock will fall out or grind down to nothing. So we left and the noise stopped and we drove a couple of hundred miles with no problems! The cost? No charge. The people were very nice, helpful and honest. Glad AAA recommended them. It could have ended up costing us $700+ dollars and we would not have known it was a rock. read more

I have used Heath's several times now for our auto repairs. It is tough to find a good quality, reliable, mechanic that you can trust. We first were recommended to Heath's by AAA when I had a break down. I was very satisfied with their service back then that when I had another break down a couple years later, I called Heath's right away. They are very knowledgeable and honest on their work. Now they aren't the cheapest place, but if you want to shop around to find a cheaper price, your going to get cheap work too. We have been more than satisfied with Heath's quality of work that we have taken a third trip for a new to us vehicle we purchased recently. They were able to fix the issue with a reasonable fix that worked out in our favor, so much so we were able to get 5 new tires all the way around. Did you know they sell tires too? We got a great deal and love the way the tires look and handle. We will gladly use them in the future when ever a need arises. Highly recommend Heath's. Chris and Jeff are both great assets for the company as well, best customer service ever! read more