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    Heffner Plumbing

    1.0 (1 review)
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    Services - Heffner Plumbing

    Plumbing inspection

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    7 years ago

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    Gortech

    Gortech

    5.0
    (1 review)

    Could not be more impressed and pleased with this company and its owner, Wyatt. Our '78 gas boiler…read morestopped working right dead in the middle of winter. Thankfully we had a heat pump to get us by but that thing was reaching the end of its life. We had five companies come out to quote us a laundry list of things with the main items being a new package unit, and removing the old boiler and heat pump. Wyatt was the only one who bothered to get down into the crawl, took photos, and showed us issues we didn't know were there. Additionally, he sealed up all the duct seams, ran a dedicated duct to a room way across the house that now feels comfortable, a new Ecobee thermostat, Halo air purifier, a new return setup, and a few other much needed repairs... NONE of which he tried to upsell me on, but I was the one who pointed out most of these issues to which he had solid solutions that fit our budget. I'm sure I'm missing something! He spent almost an entire week here working his tail off so that we'd have reliable heat ASAP. He was very reasonably priced, polite, and an absolute pleasure to work with. No doubt we'll be reaching out to him again!

    From the owner: We specialize in HVAC and Water Heater services, maintenance, repairs and installations focusing on…read moreoffering reliable solutions for you and your family to keep your home comfortable and safe year-round. As a locally owned and operated small business we’re passionate about serving our community with top-notch service and quality that you can trust while we are there and far after the service is done. I am a father of two and I know having anyone in my home, that I don’t know, can be unsettling. That is why, at Gortech- HVAC & Water Heaters, we recognize that one of our highest honors is to be invited into your home to provide a quality friendly service. Feel free to reach out for our guaranteed services or to ask any questions about your HVAC & Water Heater needs. I’d love the chance to help make your home as comfortable and efficient as possible! Best regards, Wyatt Gors Gortech- HVAC & Water Heaters

    Grateful Plumber

    Grateful Plumber

    4.4
    (98 reviews)

    We had an exhaust fan that wasn't vented in our bathroom. Another contractor hooked it up to the…read moresewer vent and our bathroom smelled horrible as a result. That never should have happened. Grateful Plumber came, assessed the situation and fixed it all within a short amount of time. The plumbers were prompt, knowledgeable and very respectful of me and my home. I highly recommend!

    I contacted Grateful Plumber through Yelp's project feature. I noted that they were a plumber that…read morequalified for Yelp's guarantee program, a neat program that I've fortunately never had to use. I did my initial contact outside of business hours. Early the next morning, I had a message from Adam B. Once I got to work, I returned the call and quickly described my issue and what I believed it to be. The first available appointment wasn't until Monday (it wasn't urgent, so I wasn't worried about going the weekend). I got my timeframe. I had a couple other appointments that day, so I ended up taking the day off so I could easily be available. I immediately liked that they told me who would be arriving - AND that was who arrived. I also liked that they use a customer portal that allows you to have some security if you pay online or to review your records. Christian arrived (there was one other person with him). It took him a couple minutes to diagnose the issue he believed it to be, and it took him not a lot longer to determine that diagnosis correct. He quoted the price, I agreed, and he got to work. After finishing the work, he determined the original issue I'd believed it to be wasn't quite needing to be addressed (but will be in the near future). We discussed options, including ways I could save a bit. Christian was personable and explained things in a way I could understand. The issue was likely caused by me, but he managed to avoid using the word "idiot" at any point. The repair was done in a timely manner. The price ended up being a bit lower than quoted. I appreciated his honesty as he very easily could have pointed me toward a repair not needing done yet. It also became obvious the last person I'd used had really only done half the job. Everything has worked beautifully since Christian finished. There are likely a couple more projects I'll tackle in the near future, and I won't hesitate to return to Grateful Plumber. The housecall was $59, but that was credited toward the repair once I decided to have them do the work. Friendly employees. Good follow-through. Fair pricing. Quality work. Problem solved. That's 5-star for me and another winner for Yelp's project feature.

    Kirby Heating & Air Conditioning

    Kirby Heating & Air Conditioning

    4.9
    (11 reviews)

    They have helped with my older AC unit. Said my refrigerant in unit is kind low. I will be calling…read morethem to come back out sometime soon this summer to help with that. They are friendly and provide a good reasonably priced and prompt service.

    I bought a Nordine 80% 70KBTU Furnace & a 2-ton AC & coil on 10/1/25. Every time the furnace…read moreswitched on, the enducer motor made a noticeable clicking noise as it drew in air through the roof jack. I was worried that the bearings were bad, so after 3.5 months of listening to it, I called to ask about possibly having bad bearings. Kirby sent out an employee to check it out. They replaced the enducer motor part, and it continued making the same noise. They replaced that one, and the noise continued. Robert Kirby came out and listened, and thought it might be the roof jack causing some air obstruction, so they replaced the roof jack. That made no difference. They wanted to charge me around $395 and I talked them down to the price back in October of around $345. This was before it was installed. To make a long story short, the enducer was replaced at least 2 times. There was no change in the noise. Over 3.5 months, they'd made 5-7 trips out to figure out the problem. Robert came out twice, one day with Steve, the rep from their supplier R.E. Mitchel Co., and they took the motor part apart and looked at it. Robert told me that Steve said that was the motor Nordine used in all sizes of their furnaces, and there was nothing they would do about it. I'd brought up possibly insulating it during the meeting. Robert knew what to use. They sent out an employee to insulate it, and it cut the noise in half. I wish they had a deeper understanding of the Nordine furnace up front. That's why I gave them 4 stars. They tried to figure it out and fix it. I would not have bought it had I known. The flange on the new roof jack leaves an inch of space with the slope of the roof. The gap has been stuffed full of silicone and will probably draw attention during an inspection when I sell the mobile home. I'm unsure if the motor bearings are being strained and will eventually give out. I've ended up spending 3.5 months with this problem on my mind. I have a furnace that has a defective or strained enducer motor. I appreciate that Robert promised me a free '26 fall inspection and '27 spring inspection to check on the motor. Although I wish we didn't have to worry about it. I was billed for the roof jack even though it was not the source of the problem. I told Eileen I'd split the cost with them. Her compromise has me paying $50 more than my half. I'm dissatisfied with that, as it was installed as a result of their misdiagnosis in the first place. Kirby Heating & Air was recommended to me by a friend who has retired from owning a commercial heating/air company. Kirby is a good company with a very qualified staff. I'm not happy with how my furnace purchase finally turned out, but I am grateful for the effort they made trying to make it right. Use Kirby Heating, but do not buy a Nordine product.

    Benjamin Franklin Plumbing of Indianapolis

    Benjamin Franklin Plumbing of Indianapolis

    2.4
    (49 reviews)

    Uses misleading Google advertisements Paid for by AUTHORITY BRANDS SERVICES RETAIL INC. Phone rep…read moreconfirmed the posted as and gave us a quote, tech comes out and says they're not supposed to do that and the actual price is much higher. We respectfully decline service, throws a fit about not paying a service fee.

    EDIT: The company's response claims that they attempted to reach out and resolve this matter. That…read moredid not happen. At no point was I contacted by management, despite repeated assurances that a manager would follow up. I also made multiple attempts to contact the company by phone and email and received no response. Their reply below also references figures that are incorrect and do not align with the actual invoices or work performed, or the numbers I was told by their plumbers. I'm posting this update because the public response misrepresents what occurred. I remain open to a direct, professional resolution if the company chooses to engage. This is especially concerning in emergency plumbing situations, where customers are vulnerable due to time pressure, limited alternatives, and a heavy reliance on the company's honesty and accountability. Original Review: I don't usually leave reviews, but my experience with Benjamin Franklin Plumbing was so costly and misleading that I feel a responsibility to warn others. I hired them for a sewer blockage. They immediately diagnosed the issue as a cracked pipe outside the house, quoted me nearly $3,500, and replaced a short section of exterior line. They told me the problem was fully resolved and even claimed their camera inspection confirmed it. Within hours, the line clogged again. When I reached back out, they did not honor their warranty. The plumber left my messages on read and when I told him I'd reach out higher up he then returned my call finally. Instead of re-diagnosing the actual problem, they kept suggesting new "band-aid" fixes and charging for each visit. Their technician then recommended an additional $3,300 repair -- meaning they wanted almost $7,000 total, and none of it addressed the real issue. The worst part is that when I told the technician the repair didn't work, he simply stopped responding and left me on read. No follow-up, no accountability, nothing unless I "called the office" and told them I wanted the additional $3,300 repair. Finally, I called an independent plumber. He immediately found the actual blockage inside the house, under the slab -- the same area Benjamin's claimed to have inspected with their camera. This independent plumber fixed the problem correctly for about $1,200 with jetting(keep in mind the plumber was also trying to upsell jetting to me for $2500), which is roughly one-fifth of what Benjamin's was trying to charge for their second repair alone. In my experience, Benjamin Franklin Plumbing misdiagnosed the problem, sold me an expensive repair that didn't fix anything, ignored me when I reported that it failed, and continued pushing unnecessary upsells rather than standing behind their work. Their warranty wasn't honored and their customer service ended as soon as they collected payment. If you're considering them, get multiple opinions first. This company cost me thousands of dollars and never actually fixed the problem.

    Heffner Plumbing - plumbing - Updated July 2026

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