awesome company and great personal service stayed with me to…read moredeliver a car under the most adverse conditions during the Kona low storm ive been coming to Maui for 28 years and this is the best rental car company !!!

Absolutey love this company! Would definitely recommend to anyone who wants to save $$$ and…read moresupport a small local business. Heres a breakdown of how it works: First, you request a quote through their super easy online system with your desired dates/type of vehicle. I received my quote about 3 days later with the type of vehicle and exact price. After paying my $50 deposit, my reservation was confirmed. I received a reminder text a few days before with info about my rental. The owner requested my flight info to track my flight/ensure the car was ready by the time I reveived my luggage. Right after my flight, I texted Lenka and she immediately replied she was on her way with our rental vehicle. Lenka picked us up curbside at the airport within a few minutes. After being picked up, we drove to the office which was about 5 mins away from the airport. We filled out paperwork for a few minutes and was able to leave with our rental! Lenka was super hospitable and gave us a small lunch bag with fresh fruit. Lenka also gave good local tips. Day of drop off was even simpler. You meet Lenka at the office and she drops you off directly at the terminal. When it came time to pay, it was the same exact price as listed in the quote. Renting with this company made my trip sooo smooth. I have never dealt with a rental company that was as easy to deal with as HRAC. Will definitely use them again. Lenka, thank you so much!!

I travel often and needed a no BS no frills rental. Within 15 minutes of email contact I had a 3…read moreday rental CHEAPER than any other rental in the area by 50% Phenomenal customer service and excellent communication. Will only be using these guys from now on thanks to Dixie. Dixie is Aloha.

Kathy and her team at Hawaii Discount Car Rental were so helpful! I booked with them and got a…read morereservation through ACE but upon arriving in Maui for my honeymoon, I was told by ACE that my reservation was canceled because they ran out of cars. I had to get a car through Budget (booked through Priceline) for twice the price, which also included a 2-hour wait in line. I reached out to Hawaii Discount Car Rental asking why but it wasn't them who canceled my reservation. They took it upon themselves to request a refund from ACE for the difference in price I paid with Budget. ACE didn't like that I booked through Priceline because the price breakdown is hidden. Eventually, after a lot of back in forth, Kathy got me my partial refund from ACE. It was amazing! They went above and beyond for me! Definitely book through Hawaii Discount Car Rental but if you need an emergency car, don't book through Priceline. You'll have a hard time getting that partial refund.

If you're cruising this is your spot. Car delivered on day of arrival just outside the port. Got…read morethe upgrade of beach chairs and cooler.. go to the Whole Foods before leaving and your set for the day.

In the past, we have used this agency for car rentals. The cars were not perfect, but the price…read morewas cheap. Plus was that we went to the beach, surfed, and no blow back that there was sand and board wax. We experienced honesty, integrity with this company. I have found another company that allows me, for no extra charge, pick up and drop off the car in the parking lot directly in front of the airport. This is the only reason that we changed companies. Great people, totally recommend if you have a couple extra hours to spent getting and returning your rental.

Amazing experience. Very well communication throughout travel and up to leaving. We got the exact…read morevehicle (jeep) we booked. Staff friendly and professional. Knowledgeable too. Thank you for the memories I hope to be back. Anthony, Renee, and Madison

Highly recommend! They were incredibly friendly, professional, and easy to work with. They picked…read moreus up promptly from the airport, made the entire experience stress-free, and were a pleasure to deal with. Their pricing was very reasonable, and we will absolutely use them again in the future!

I'll never rent from the big car rental companies again…read more From the moment I made the reservation, Sandie was incredibly communicative and responsive to all of my questions, both before and after booking. Since I was traveling solo with a 3- and 6-year-old, I really wanted the pickup experience to be as painless as possible, and Makoa delivered exactly that. On the day of arrival, I received a link with clear instructions. I literally walked out of baggage claim, crossed the street, followed the signs and map, and BOOM! -- the car was right there waiting for us. The car I received was exactly what I booked. The AC was strong, and the tank was full. The map was very easy to use. It was oriented correctly, so you can simply hold your phone upright, walk in the direction shown, and find everything clearly marked. One tip: remember to look UP for the letters marking each parking row. A couple of helpful tips for future renters: - Before returning the car, go to Safeway Fuel if you want to avoid battling the long lines at Costco gas. It's also a straight shot to the airport from there. - When returning to the airport, use "OGG long term / short term parking" in Google Maps. Do not follow the "rental car return" road signs, because those lead to the big rental car companies instead. The return process was also very easy. You just upload a photo of where the car is parked and where you placed the parking ticket, and you're done. I would absolutely use Makoa again the next time we're in Maui.

First of all, I highly recommend planning ahead when renting a car. My wife and I searched…read moreeverywhere for a rental and couldn't find one until we received a referral and contacted Sandee at Malia Rental Car. Bless her heart--she was able to find us a car for our eight-day trip. The first car we had came with a small hiccup, but without hesitation Liav immediately switched it out for another one and made sure we were taken care of for the inconvenience. The pick-up and drop-off process was quick, easy, and hassle-free. We're so glad we used Makoa because having a car allowed us to explore and see places we never would have experienced otherwise. Thank you so much for the wonderful service. I wish your company continued success and much love!

I loved working with Ohana Rent a Car. Everything was so easy to deal with from top to bottom - a…read moregreat experience!!!

Excellent customer service, superb communication, flexibility, ease of pickup and drop off made…read morethis rental experience most excellent and hassle free for our vacation- will definitely be using Ohana Rent a Car in the future!

Couldn't be easier. Good rate, decent car, super easy, super fast pick up and drop off. No long…read moreline, no waiting. Will definitely do again.

We rented a car in Maul from sixt. drove it 5 days. They…read moreexamined the car for damage and told us there was no damage. Six months later they sent us a bill for $452.00 for damage. We next heard from a debit collection company demanding payment. Ironically they said that they were in the process of getting a lisence to collect debts!! My lawyer friend told me that bill collectors can't collect from you if you dispute the charges. Next time we rent a car,(from anyone but sixt), we will get a written release when we turn it in.

I almost never have good experiences with car rentals, but this was a very good textbook experience…read morewith Budget. Upon arrival at Kahului and retrieving our baggage, we rode the tram to the rental garage. There was no wait at the rental counter and the agent said my car was ready upstairs. I checked the Fastbreak board, grabbed my paperwork, loaded up and we hit the road! You know when you reserve your car, the picture shows a "similar" sized class of car to what you actually get? This is the first time ever that I got the exact car that was in the picture, down to the color! The Candy Red 2025 Mazda CX-90 is a nice vehicle with seating for 7, but I had to fold down the 3rd row, so that I could fit in all our luggage like a Tetris game. Upon our return, I just pulled up to the car return lane, the agent checked me in and I just took the tram back to the terminal. EZ PZ!

There was a hour and a half line to complete my rental reservation. I had to leave my luggage…read moreunattended outside to be able to wait in line for my rental car. None of the other car rental companies had nearly as long of a line. There were more than a dozen pedestals, but only two to three employees working the whole time I was there. I had an issue with my vehicle nearly immediately (brakes) and needed to be towed back to the airport to exchange it. That process took another four+ hours to complete. I was also forced to wait in the long line a second time (I was told there is no customer service desk, so waiting in the line was my only option.) I've never experienced a rental company with such terrible customer experience. I will never do business with Budget again and am telling everyone I know about my experience.

In the past, I have been a Hertz customer via AAA since 1990. However, due to my experience on the…read moremainland with Enterprise (via my dealership service advisor), I decided to break from the usual. New pro tip, rent your car via Costco Travel. You get your pick of companies (Enterprise!) and vast auto selection that were quite reasonable. I nervously booked two weeks prior to leaving for Maui (OGG Kahului). But it turned out to be easy peasy once I landed. 1. Take a few free magazines and maps from the airport kiosks - they're helpful and has discounts too. 2. Take the tram across the street from baggage claim to the centralized rental car hub. 3. Shocked as there was no line as I approached the Enterprise customer service desk! Very personable individual who went through my contract and options. I declined additional insurance coverage, because my policy back home had me covered. I did opt for the prepaid gas (back on 8/26/25 it was $4/gallon). The new compact I had was so economical, I only spent an additional $30 before returning it on 9/2/25 slightly above E. Just make the best decision for your holiday needs. Note: Heed the warnings about driving in appropriate areas while on the island. I did not take my new compact off roading on unpaved, rugged routes! 4. I went to the second floor where I was greeted by another Enterprise person who pointed out the cars I was able to select from. Loaded the luggage into the trunk, took a 360 degree photo of the vehicle & license plate just in case, and familiarized myself with the car features. 5. Drove to the checkout gate where another airport person (who had just returned from my home state visiting family) finished off the car rental process and off on my merry way. 6. Returning to the airport, give yourself ample time to deal with OGG logistics. I followed the signage for car rental return. I drove to the appointed drop off area, got the vehicle checked back in without any issues, rode the tram back to the terminal, cleared the TSA and US agricultural checkpoints, and received my Enterprise receipt by email by the time I was at my departure gate/waiting area. Super customer service across the board from the OGG/Kahului Enterprise staff on 8/26/25 and 9/2/25. Sometimes one has to break from the usual and get pleasantly surprised. Aloha and mahalo!

Very disappointed with the customer service at Enterprise OGG. We accidentally left a jacket in the…read moreback seat of our rental Jeep and realized it almost immediately after entering the airport. We called right away and filed a lost item claim, giving Enterprise every opportunity to check the vehicle before it was cleaned or rented again. While leaving the jacket behind was our mistake, the lack of communication and follow-up has been unacceptable. I'm confident the jacket was in the vehicle when we returned it, yet no one has been able to locate it or explain what efforts were made to search. I expected much better customer service and accountability.

Getting to the Hertz rental was super easy since the train dropped me off right in front of their…read morestore. The place was very clean and organized. Once it was my turn, the staff greeted me with an aloha and a big smile. They were super friendly, explained all the charges clearly, and even cracked a joke. The instructions to pick up the car from the parking lot were straightforward and easy to follow. I went with a 2025 Kia K4, and honestly it's been a great choice. I've only had to fill up once in more than six days, and I've been driving it constantly. It's fast, reliable, comfortable, and being a newer model made the experience even better. Overall, Hertz did an amazing job with both the vehicle and the staff. Definitely looking forward to renting with them again on future trips.

I've been a loyal Hertz Gold member for many years, which is why this experience at Kahului Airport…read morewas extremely disappointing. I made my reservation two weeks in advance to ensure a smooth pickup, but when I arrived, I was told there were no cars available. Instead of honoring my confirmed reservation, I was asked if I wanted to pay for an upgrade. When I declined and explained that I already had a reservation, the response was simply that I could either wait 45 minutes or go try another rental company. This is not the level of service I expect--especially as a long-time loyal customer. A reservation should mean something, and customers should not be pressured into paying more due to poor inventory management. Very frustrating experience, and I hope Hertz improves how they handle reservations and customer service at this location.