I travel often and needed a no BS no frills rental. Within 15 minutes of email contact I had a 3…read moreday rental CHEAPER than any other rental in the area by 50% Phenomenal customer service and excellent communication. Will only be using these guys from now on thanks to Dixie. Dixie is Aloha.

Kathy and her team at Hawaii Discount Car Rental were so helpful! I booked with them and got a…read morereservation through ACE but upon arriving in Maui for my honeymoon, I was told by ACE that my reservation was canceled because they ran out of cars. I had to get a car through Budget (booked through Priceline) for twice the price, which also included a 2-hour wait in line. I reached out to Hawaii Discount Car Rental asking why but it wasn't them who canceled my reservation. They took it upon themselves to request a refund from ACE for the difference in price I paid with Budget. ACE didn't like that I booked through Priceline because the price breakdown is hidden. Eventually, after a lot of back in forth, Kathy got me my partial refund from ACE. It was amazing! They went above and beyond for me! Definitely book through Hawaii Discount Car Rental but if you need an emergency car, don't book through Priceline. You'll have a hard time getting that partial refund.

If you're cruising this is your spot. Car delivered on day of arrival just outside the port. Got…read morethe upgrade of beach chairs and cooler.. go to the Whole Foods before leaving and your set for the day.

In the past, we have used this agency for car rentals. The cars were not perfect, but the price…read morewas cheap. Plus was that we went to the beach, surfed, and no blow back that there was sand and board wax. We experienced honesty, integrity with this company. I have found another company that allows me, for no extra charge, pick up and drop off the car in the parking lot directly in front of the airport. This is the only reason that we changed companies. Great people, totally recommend if you have a couple extra hours to spent getting and returning your rental.

In the past, I have been a Hertz customer via AAA since 1990. However, due to my experience on the…read moremainland with Enterprise (via my dealership service advisor), I decided to break from the usual. New pro tip, rent your car via Costco Travel. You get your pick of companies (Enterprise!) and vast auto selection that were quite reasonable. I nervously booked two weeks prior to leaving for Maui (OGG Kahului). But it turned out to be easy peasy once I landed. 1. Take a few free magazines and maps from the airport kiosks - they're helpful and has discounts too. 2. Take the tram across the street from baggage claim to the centralized rental car hub. 3. Shocked as there was no line as I approached the Enterprise customer service desk! Very personable individual who went through my contract and options. I declined additional insurance coverage, because my policy back home had me covered. I did opt for the prepaid gas (back on 8/26/25 it was $4/gallon). The new compact I had was so economical, I only spent an additional $30 before returning it on 9/2/25 slightly above E. Just make the best decision for your holiday needs. Note: Heed the warnings about driving in appropriate areas while on the island. I did not take my new compact off roading on unpaved, rugged routes! 4. I went to the second floor where I was greeted by another Enterprise person who pointed out the cars I was able to select from. Loaded the luggage into the trunk, took a 360 degree photo of the vehicle & license plate just in case, and familiarized myself with the car features. 5. Drove to the checkout gate where another airport person (who had just returned from my home state visiting family) finished off the car rental process and off on my merry way. 6. Returning to the airport, give yourself ample time to deal with OGG logistics. I followed the signage for car rental return. I drove to the appointed drop off area, got the vehicle checked back in without any issues, rode the tram back to the terminal, cleared the TSA and US agricultural checkpoints, and received my Enterprise receipt by email by the time I was at my departure gate/waiting area. Super customer service across the board from the OGG/Kahului Enterprise staff on 8/26/25 and 9/2/25. Sometimes one has to break from the usual and get pleasantly surprised. Aloha and mahalo!

We came during Halloween season and saw this cute pumpkin contest they had going on which of course…read moreI voted! The staff were super friendly and offer us to get a jeep for a minimum extra charge that we decided to go for it. They said it was a local offer they had for that day since they had plenty of jeeps. We were able to choose which one we wanted to take and had no issues during our whole stay. I had never been on a Jeep and I had so much fun jumping in/out of it

I choose Alamo first off bc I've used them before and second because the reviews on multiple…read moreplatform were so good! There were def cheaper options but I'm willing to pay more to not have to wait in line and not get a bum car and I've read from other reviews for other companies. I was able to check in online and bypass the line. Although there wasn't much of a line bc there was so much staff available to help. I was able to choose whichever car I wanted. Drop off was even easier drove up, the staff checked everything in a few minutes and we immediately got a receipt for our car. A seemless efficient and easy process. I will most definitely rent from Alamo again. They also provided a list of some great places to explore !

I was skeptical, but I had an excellent experience at Alamo at the Kahului Airport. I booked…read morethrough Costco Travel but was still able to set everything up in the Alamo app so that I could skip the counter and go straight to the car. When I got there, the employees in the garage area were friendly and helpful, pointing me to the row of vehicles from which I could choose. At the time I was there, I had quite a few vehicles to choose from. While I had the car, I realized that the key fob lock/unlock button wasn't always functioning, though I was always able to lock and unlock the vehicle by using the door handle button. I mentioned this when I turned the vehicle in, and they credited me for a day's rental for my trouble--something I didn't even ask for. Returning the car was simple, quick, and easy. The charges came through to my credit card exactly as they should have. I would easily do business with Alamo at this airport again based on my experience.

I almost never have good experiences with car rentals, but this was a very good textbook experience…read morewith Budget. Upon arrival at Kahului and retrieving our baggage, we rode the tram to the rental garage. There was no wait at the rental counter and the agent said my car was ready upstairs. I checked the Fastbreak board, grabbed my paperwork, loaded up and we hit the road! You know when you reserve your car, the picture shows a "similar" sized class of car to what you actually get? This is the first time ever that I got the exact car that was in the picture, down to the color! The Candy Red 2025 Mazda CX-90 is a nice vehicle with seating for 7, but I had to fold down the 3rd row, so that I could fit in all our luggage like a Tetris game. Upon our return, I just pulled up to the car return lane, the agent checked me in and I just took the tram back to the terminal. EZ PZ!

I booked a "Staff Selection" rental for the week, thinking I'd get whatever car they had available…read more Instead, we were handed a Tesla Model 3. Normally that might sound great, but we had never driven a Tesla before and nobody at Budget bothered to explain anything. I have Fastbreak, so basically they just told us to go find the car. Our receipt was sitting on a board and that was pretty much the entire interaction. No explanation of how the car worked, how to charge it, or anything else. We ended up having to Google things constantly just to figure out how to operate the car. I eventually found a Budget employee and asked about charging. He asked where we were staying, and when I told him the Hilton, he said, "Oh yeah, they have chargers." Great! Except when we got to the other side of the island, we discovered there was no charging adapter in the car, so we couldn't use the chargers at our Hilton property. Because charging elsewhere takes forever, we ended up having to use Tesla Superchargers four different times just to make sure we had enough charge for the road trips we had planned. That added a lot of unnecessary hassle to our vacation. If I had known beforehand that I was going to be given a Tesla with no adapter and absolutely no instruction on how to use it, I would never have rented this car. And the car itself wasn't exactly impressive. It was extremely dirty, had huge gaps between some of the body panels, and the seats were incredibly uncomfortable. My back hurt pretty much the entire time we had it. The biggest problem, though, was the lack of help from Budget. Every time we tried to get assistance, it felt like we were being brushed off. I don't blame the Tesla itself for everything--I blame Budget for handing us a car we had never driven before without explaining anything, providing no charging adapter, and then essentially leaving us to figure it all out ourselves. For a week-long vacation rental, this was way more hassle than it was worth. If you're booking a Staff Selection car at OGG, be prepared for the possibility of getting a Tesla and being completely on your own.

I've been a loyal Hertz Gold member for many years, which is why this experience at Kahului Airport…read morewas extremely disappointing. I made my reservation two weeks in advance to ensure a smooth pickup, but when I arrived, I was told there were no cars available. Instead of honoring my confirmed reservation, I was asked if I wanted to pay for an upgrade. When I declined and explained that I already had a reservation, the response was simply that I could either wait 45 minutes or go try another rental company. This is not the level of service I expect--especially as a long-time loyal customer. A reservation should mean something, and customers should not be pressured into paying more due to poor inventory management. Very frustrating experience, and I hope Hertz improves how they handle reservations and customer service at this location.

BEWARE THESE CARS HAVE ROACHES!…read more Think you're going to have a relaxing vacation? Think not. We ended up leaving the airport drove a couple hours to our destination only to discover a roach crawling up my leg. Very frightening experience, somewhat dangerous. We luckily found a roach trap at hotel and placed in car only to discover the next day around 20 roaches stuck in trap. One or two would be normal but 20 roaches just over night is a roach infestation. This car should be condemned! I will never be using hertz again.

BEWARE **Title:…read moreLong-Time Customer - Extremely Disappointed and Frustrated** We have been renting from Sixt for years, which makes this experience even more upsetting. Unfortunately, after what happened in Maui, we will no longer be renting from them. We picked up the vehicle and did not notice any visible damage at the time. Later that night, while driving on the highway, we realized the car was pulling hard to the left and jerking unpredictably. At first, we didn't fully understand what was happening, but it quickly became clear the vehicle did not feel safe to drive. It was a very scary experience on Maui's highways. As soon as we recognized the issue, we contacted Sixt. They delivered a replacement vehicle, and we assumed the problem with the original car was properly documented. When we returned the replacement vehicle, we spoke directly with the manager about the original car and the handling issues. He told us it was "taken care of," so we believed everything was resolved. Now we are receiving emails accusing us of causing damage to the original vehicle and including threatening language about charges. This is extremely frustrating, especially after we reported the issue immediately and were assured by management that it was handled. There was no visible damage that would have alerted us at pickup. The issue only became clear once we were driving at highway speeds. We acted responsibly at every step. We recommend that anyone renting thoroughly document the vehicle and obtain written confirmation of any reported issues. Sadly, after years of loyalty, this experience has left us feeling very disappointed and unwilling to rent from Sixt again.

Renter Beware, wish I would have read the reviews before booking…read more.. I had a very disappointing experience with SIXT at the Kahului Airport location in Maui. I rented a vehicle from June 11-16. After picking up the car late on June 11, I drove approximately 30 miles to my hotel without any issues. The next morning, the vehicle would not accelerate beyond 20-25 mph, even with the accelerator fully depressed. The car was not safe to drive, so I immediately contacted SIXT. SIXT arranged a two-way tow from my hotel and replaced the vehicle. At the time, I was told they would take care of the issue. The replacement vehicle worked fine for the remainder of my rental. Several weeks later, I received a bill for more than $700 for the tow. I contacted SIXT Claims on July 17 to dispute the charge. The representative, Juanisha, reviewed my case and explained that the technician's documentation was extremely limited. She escalated the claim to her supervisor and said she would recommend that the fees be dismissed. She also told me she would follow up, but I never received a call back. Instead, I began receiving automated collection warnings. When I called again on July 24, Godric from Claims told me the Maui branch manager could waive the fees. However, when I contacted the branch manager, Ikaika, he told me there was nothing he could do and directed me back to Claims. He then contacted Claims Manager Wilna, who was supposed to explain why SIXT was charging me for "user error." I am still waiting for that explanation. My frustration is that SIXT is holding me responsible for a vehicle failure that occurred less than 24 hours after I received the car. SIXT has not provided documentation showing what caused the issue or how they determined it was due to "user error." The fact that the vehicle was rented again after being towed does not prove it was functioning properly during my rental period. Mechanical issues happen with rental vehicles, how a company handles those issues matters. SIXT acknowledged the problem, towed the vehicle, and replaced it, but later charged me more than $700 without providing a clear explanation. My experience has been defined by poor communication, conflicting information, and a lack of accountability. I'm requesting that SIXT remove these charges and take responsibility for the vehicle issue that occurred during my rental.

Fast efficient and great nice friendly staff. Trolley took 5 min from the OGG airport to National…read more Organized and nice clean garage full of cars you choose from. This one had lots of Chevy Malibu's but we picked this beautiful Navy blue Mazda Miata. I thought they stopped production of this so I was very excited. Car was very clean and new and had only 491 miles so brand new.

We had a reservation for a Jeep. We checked into the front desk and they said no jeeps are…read moreavailable. However, we had no knowledge of this. They didn't email, call or text saying this happened.they tried to offer us a mini van or SUV but we reserved a Jeep.

Easy peasy. There was a really long line for people who want to talk to someone. But if you…read moredownload the app, enter your info, your car will be ready downstairs when you arrive. There's also a tram that takes you to the rental car center, but it's literally a 3 minute walk.

Do you enjoy arriving to Maui only to have to wait one hour for your car because the management…read morehere put one person behind a computer to help 20 + people? If so, Avis Maui is for you. Why enjoy the Island when you can waste your vacation standing in line, indoors, with employees who have that well practiced zombie look on their face, as if they are just as miserable working here as you will be waiting for them to help you. If you have an alternative, choose it. If you do not, bring a good, long book.

Picking up the car required a lengthy wait of 45 min. I did the online check in, but this location…read morestill requires you to wait at the main counter where only two people were working. It still helps to do the online check, in so don't skip it or you'll spend another 10 min at the counter. The staff was friendly, car was clean and ready and the return process was smooth.

Long line to check out t. They confirm all information. Lots of cars to choose from... clean,…read more I like to rental companies that have ALL and you pick up the keys.