I travel often and needed a no BS no frills rental. Within 15 minutes of email contact I had a 3…read moreday rental CHEAPER than any other rental in the area by 50% Phenomenal customer service and excellent communication. Will only be using these guys from now on thanks to Dixie. Dixie is Aloha.

Kathy and her team at Hawaii Discount Car Rental were so helpful! I booked with them and got a…read morereservation through ACE but upon arriving in Maui for my honeymoon, I was told by ACE that my reservation was canceled because they ran out of cars. I had to get a car through Budget (booked through Priceline) for twice the price, which also included a 2-hour wait in line. I reached out to Hawaii Discount Car Rental asking why but it wasn't them who canceled my reservation. They took it upon themselves to request a refund from ACE for the difference in price I paid with Budget. ACE didn't like that I booked through Priceline because the price breakdown is hidden. Eventually, after a lot of back in forth, Kathy got me my partial refund from ACE. It was amazing! They went above and beyond for me! Definitely book through Hawaii Discount Car Rental but if you need an emergency car, don't book through Priceline. You'll have a hard time getting that partial refund.

In the past, we have used this agency for car rentals. The cars were not perfect, but the price…read morewas cheap. Plus was that we went to the beach, surfed, and no blow back that there was sand and board wax. We experienced honesty, integrity with this company. I have found another company that allows me, for no extra charge, pick up and drop off the car in the parking lot directly in front of the airport. This is the only reason that we changed companies. Great people, totally recommend if you have a couple extra hours to spent getting and returning your rental.

Just got back from a vacation in Maui and used Maui Car Rentals for the first time! They have my…read morebusiness now and forever! Totally awsome toyota corolla that was wonderful to drive and had all the bells and whistles! Super easy to pick up and drop off the car! I will be shouting their name to all that I know visiting Maui! Mahalo to them!

Easy Reservations. Nice vehicles , great staff. Easy after hours return process. I always recommend…read moreEnterprise!

In the past, I have been a Hertz customer via AAA since 1990. However, due to my experience on the…read moremainland with Enterprise (via my dealership service advisor), I decided to break from the usual. New pro tip, rent your car via Costco Travel. You get your pick of companies (Enterprise!) and vast auto selection that were quite reasonable. I nervously booked two weeks prior to leaving for Maui (OGG Kahului). But it turned out to be easy peasy once I landed. 1. Take a few free magazines and maps from the airport kiosks - they're helpful and has discounts too. 2. Take the tram across the street from baggage claim to the centralized rental car hub. 3. Shocked as there was no line as I approached the Enterprise customer service desk! Very personable individual who went through my contract and options. I declined additional insurance coverage, because my policy back home had me covered. I did opt for the prepaid gas (back on 8/26/25 it was $4/gallon). The new compact I had was so economical, I only spent an additional $30 before returning it on 9/2/25 slightly above E. Just make the best decision for your holiday needs. Note: Heed the warnings about driving in appropriate areas while on the island. I did not take my new compact off roading on unpaved, rugged routes! 4. I went to the second floor where I was greeted by another Enterprise person who pointed out the cars I was able to select from. Loaded the luggage into the trunk, took a 360 degree photo of the vehicle & license plate just in case, and familiarized myself with the car features. 5. Drove to the checkout gate where another airport person (who had just returned from my home state visiting family) finished off the car rental process and off on my merry way. 6. Returning to the airport, give yourself ample time to deal with OGG logistics. I followed the signage for car rental return. I drove to the appointed drop off area, got the vehicle checked back in without any issues, rode the tram back to the terminal, cleared the TSA and US agricultural checkpoints, and received my Enterprise receipt by email by the time I was at my departure gate/waiting area. Super customer service across the board from the OGG/Kahului Enterprise staff on 8/26/25 and 9/2/25. Sometimes one has to break from the usual and get pleasantly surprised. Aloha and mahalo!

Couldn't be easier. Good rate, decent car, super easy, super fast pick up and drop off. No long…read moreline, no waiting. Will definitely do again.

We rented a car in Maul from sixt. drove it 5 days. They…read moreexamined the car for damage and told us there was no damage. Six months later they sent us a bill for $452.00 for damage. We next heard from a debit collection company demanding payment. Ironically they said that they were in the process of getting a lisence to collect debts!! My lawyer friend told me that bill collectors can't collect from you if you dispute the charges. Next time we rent a car,(from anyone but sixt), we will get a written release when we turn it in.

I almost never have good experiences with car rentals, but this was a very good textbook experience…read morewith Budget. Upon arrival at Kahului and retrieving our baggage, we rode the tram to the rental garage. There was no wait at the rental counter and the agent said my car was ready upstairs. I checked the Fastbreak board, grabbed my paperwork, loaded up and we hit the road! You know when you reserve your car, the picture shows a "similar" sized class of car to what you actually get? This is the first time ever that I got the exact car that was in the picture, down to the color! The Candy Red 2025 Mazda CX-90 is a nice vehicle with seating for 7, but I had to fold down the 3rd row, so that I could fit in all our luggage like a Tetris game. Upon our return, I just pulled up to the car return lane, the agent checked me in and I just took the tram back to the terminal. EZ PZ!

There was a hour and a half line to complete my rental reservation. I had to leave my luggage…read moreunattended outside to be able to wait in line for my rental car. None of the other car rental companies had nearly as long of a line. There were more than a dozen pedestals, but only two to three employees working the whole time I was there. I had an issue with my vehicle nearly immediately (brakes) and needed to be towed back to the airport to exchange it. That process took another four+ hours to complete. I was also forced to wait in the long line a second time (I was told there is no customer service desk, so waiting in the line was my only option.) I've never experienced a rental company with such terrible customer experience. I will never do business with Budget again and am telling everyone I know about my experience.

Getting to the Hertz rental was super easy since the train dropped me off right in front of their…read morestore. The place was very clean and organized. Once it was my turn, the staff greeted me with an aloha and a big smile. They were super friendly, explained all the charges clearly, and even cracked a joke. The instructions to pick up the car from the parking lot were straightforward and easy to follow. I went with a 2025 Kia K4, and honestly it's been a great choice. I've only had to fill up once in more than six days, and I've been driving it constantly. It's fast, reliable, comfortable, and being a newer model made the experience even better. Overall, Hertz did an amazing job with both the vehicle and the staff. Definitely looking forward to renting with them again on future trips.

BEWARE THESE CARS HAVE ROACHES!…read more Think you're going to have a relaxing vacation? Think not. We ended up leaving the airport drove a couple hours to our destination only to discover a roach crawling up my leg. Very frightening experience, somewhat dangerous. We luckily found a roach trap at hotel and placed in car only to discover the next day around 20 roaches stuck in trap. One or two would be normal but 20 roaches just over night is a roach infestation. This car should be condemned! I will never be using hertz again.

On 02/09/2026, my wife and I each made a reservation for a rental car. It was a simple…read moremiscommunication about who was booking it. She prepaid and received confirmation for a Jeep for two days at $356.83. I made a separate reservation for a Jeep for two days at $344.33 and chose to pay at the counter, locking in the price and confirming the vehicle. The next day, Sixt cancelled her reservation and refunded her. That made me uneasy. Our entire weekend was built around having a car. Hotels. Reservations. Timing. On 02/12/2026, I called to make sure mine was solid. I was told clearly that my Jeep was confirmed for two days at $344.33. When we arrived to pick up the car, everything felt normal. Then the screen turned toward me before the charge was processed. $2,252.34. I honestly thought it was an error. It was not. Six times the price I had confirmed. Six times the price I had called to double check. I had traveled nearly an hour and spent almost $80 in Uber fees to get the rental office. I had planned our entire weekend around having a vehicle. The Sixt corporate team had quietly increased the cost of the reservation due to the holiday weekend and left the service counter to deal with me and my wife. The team at the counter was outstanding. They did not create the problem, but they had to manage it. The only way they could get us into a car in that moment was to process the rental at the full $2,252.34 and then submit a refund for the difference back down to the confirmed rate. That was the best option available to them. We were fortunate that we could temporarily absorb a $2,252.34 charge while waiting for a refund. Many families cannot. My wife and I have used Sixt for years. When we were younger and just starting to travel together, Sixt was our company. You helped us create some of our earliest travel memories. That is why this hit the way it did. Roelen, the sales agent helping us, is the reason we did not leave angry. Ikaika, the branch manager, is the reason it did not escalate further. Not every manager stands behind their team when something like this happens, and that mattered. They protected your brand in that moment. They protected our experience. They protected the island. They turned what could have been a devastating start to our visit to the island into a manageable inconvenience. As we were walking to the car, Roelen ran out to us with two water bottles for the long drive back. He did not have to do that. That is the level of care your teams are working tirelessly to deliver. That is the standard they are trying to uphold every single day. But when customers are blindsided by pricing like this, corporate decisions are undercutting the very people on the ground who are fighting to represent your brand well. Your frontline teams are doing everything they can to build trust, and policies like this are quietly tearing it down behind them. Policies like this will quietly cost you families. Some will walk away and never say a word. Some will pay it and never come back. This is not how loyalty survives.

BEWARE **Title:…read moreLong-Time Customer - Extremely Disappointed and Frustrated** We have been renting from Sixt for years, which makes this experience even more upsetting. Unfortunately, after what happened in Maui, we will no longer be renting from them. We picked up the vehicle and did not notice any visible damage at the time. Later that night, while driving on the highway, we realized the car was pulling hard to the left and jerking unpredictably. At first, we didn't fully understand what was happening, but it quickly became clear the vehicle did not feel safe to drive. It was a very scary experience on Maui's highways. As soon as we recognized the issue, we contacted Sixt. They delivered a replacement vehicle, and we assumed the problem with the original car was properly documented. When we returned the replacement vehicle, we spoke directly with the manager about the original car and the handling issues. He told us it was "taken care of," so we believed everything was resolved. Now we are receiving emails accusing us of causing damage to the original vehicle and including threatening language about charges. This is extremely frustrating, especially after we reported the issue immediately and were assured by management that it was handled. There was no visible damage that would have alerted us at pickup. The issue only became clear once we were driving at highway speeds. We acted responsibly at every step. We recommend that anyone renting thoroughly document the vehicle and obtain written confirmation of any reported issues. Sadly, after years of loyalty, this experience has left us feeling very disappointed and unwilling to rent from Sixt again.

Fast efficient and great nice friendly staff. Trolley took 5 min from the OGG airport to National…read more Organized and nice clean garage full of cars you choose from. This one had lots of Chevy Malibu's but we picked this beautiful Navy blue Mazda Miata. I thought they stopped production of this so I was very excited. Car was very clean and new and had only 491 miles so brand new.

We had a reservation for a Jeep. We checked into the front desk and they said no jeeps are…read moreavailable. However, we had no knowledge of this. They didn't email, call or text saying this happened.they tried to offer us a mini van or SUV but we reserved a Jeep.

Easy peasy. There was a really long line for people who want to talk to someone. But if you…read moredownload the app, enter your info, your car will be ready downstairs when you arrive. There's also a tram that takes you to the rental car center, but it's literally a 3 minute walk.

Do you enjoy arriving to Maui only to have to wait one hour for your car because the management…read morehere put one person behind a computer to help 20 + people? If so, Avis Maui is for you. Why enjoy the Island when you can waste your vacation standing in line, indoors, with employees who have that well practiced zombie look on their face, as if they are just as miserable working here as you will be waiting for them to help you. If you have an alternative, choose it. If you do not, bring a good, long book.

I booked my reservation through Discount Hawaii Rentals and they are amazing and I have used them…read moremultiple times. They typically have great service but this location the car was dirty, the side mirrors were filthy and overall it was just a filthy car. Also do not pre-pay for gas as they are actually charging double the amount of gas. I pre-paid and I was charged $70 dollars while on e the car cost me $40 to fill up. So do not prepay unless u want to through away money. Also if you have full. Coverage insurance don't get baited into there coverage which costs as much as the rental price itself. I have been to Hawaii many times but my first time dealing with thrifty. I definitely will avoid this company in the future. Mahalo!

Long line to check out t. They confirm all information. Lots of cars to choose from... clean,…read more I like to rental companies that have ALL and you pick up the keys.