Horrific Experience AND UNSAFE ~ BEWARE read to the end.
#1 sent me a cleaner who was here and cleaning as I worked in my office... I checked on him twice to see if he needed anything or wanted water... Didn't have the supplies needed. Had the nastiest vacuum that I didn't want used on my wood floors or really in my house... It was full and very dirty... unsanitary.... He Broke my broom... Came to me less than half way through cleaning my house and said that he ran out of time and had to leave for his next appt.
I had asked for two people and said to charge me for it to make sure that it got done...
they sent one the second time too.... My house IS NOT really even dirty. I just like to keep it cleaned every two weeks...
#2 They didn't charge me for #1 and sent me #2. She was an hour late. Called and left me a message after she was 30 minutes late saying that she would be late. I was working and left the front door open. I got a call saying that she left because no one answered the door... ummm... 4 of us here and the door was wide open... The owner called her and asked her to come back to my house. SUPER nice to her because at this point I just really needed my house cleaned... Late or not.
My house is 3 bedrooms and ONE bath. I am the only one that lives here. There is some construction that was going on so some rooms have closed doors and not even expected to be cleaned. (no active construction) She spent 3 hours upstairs in my tiny bedroom and master bath. I WAS working so I checked on her a couple times just to make sure that she didn't need anything. I have two pieces of furniture in my master bedroom that were NOT dusted?? The area rug was raked... But, she never took her vacuum upstairs.
She was supposed to be there at 1:00. She got there at 2:00. Started cleaning about 2:30. At 6:00 I finally told her that she needed to wrap up because I had a date.... She had done my tiny bedroom, bath and part of the kitchen. NEVER entered my office, living room, laundry room or touched the entryway.
She asked me to check what she did do. I went into the bathroom and asked if she had cleaned the bathtub. It's a soaking tub. She said that she had tried to do it with a brush and did the best that she could... It still had bubble bath in it around the water line????
I just said thank you because at 6:30 PM.... I just wanted her to leave.
THE NEXT MORNING... I messaged the owner and let them know that there were scratches in my shower and sent pics. I use a squeegee every time I shower. I know that they were not there before.
****HERE is the MOST IMPORTANT THING**** Dennis the husband part of the ownership showed up to look at the damage. He had an attitude. Hostile & argumentative from the time I opened the door. When I took him upstairs to see the shower he stood at the door, did not enter the bathroom and said, "I don't see any scratches." I said the light was not good from that angle and that he needed to enter the bathroom to see it. He said no. There were no scratches. I assured him that he could see them from the shower side. He finally came in and said, "YOU ARE MAKING THIS UP. THIS ISN'T EVEN THE SAME GLASS AS IN THE PICTURES'. Me.... "What?" total shock? "You think that I would do that?" "Who does that?" "I would never do that."
He is a BIG guy and he moved toward me so that he was standing over me. I felt very unsafe and uncomfortable. He had serious anger issues. I know how to diffuse a situation. I got very calm as soon as he said that. I replied that this was not going well and that I thought that it best that he leave. He elevated. He started telling me that I was making things up, that I was making a bigger deal out of it than needed to be, that the pictures were fake, that I needed to stop making his wife upset..."
He moved toward me more and I stepped back... I let go of the shower and he started yelling at me that I was slamming the door...
I got even quieter and all I kept slowly saying over and over, quietly was that I thought it best that he leave, please leave, I don't want to discuss this anymore... please go. I stayed very calm because he was scary angry.
I called his wife and was told that no one had ever complained about him or anyone else.... I know that's not true and that it was me.
I was also told that I was condescending. I had two people here that would tell me if I were... I wasn't. I was working & not paying attention to anyone but my clients.
I had the glass looked at by a professional glass company that said that the scratches were vandalism NOT an accident. There were letters etched in the glass.....
I had people here each time... The consensus was that I was very gracious because I needed my house cleaned and that there was a culture of victimization in the company and then aggression.
VERY SCARY SITUATION. It took me a bit to post. Silence is not appropriate in this case... read more