They need to tell the Truth if a car is still there or not I wrote a review a couple of weeks ago And called and left a message To complain about driving out there to see a car and it wasn't on the lot Nobody ever called me to apologize Theses guys will say anything to get you there Look out read more

Bought a second Jeep from Johan and team and what an awesome experience this time around was. Gary also helped us and was very professional and helpful. Sales manager, Chad was easy to work with and had a great sense of humor. And, Finance was a whole different experience this time around- Moe was easy going, funny and made our time there enjoyable. So glad we came back here for number 2 and we'll keep recommending you guys! read more

If you decide to buy a car from here Do Not!! purchase a Service Contract because if you sell the car or trade it in you are treated very poorly by the staff trying to get your refund back, they'll promise to call you back but don't hold your breath and it's really hard to get someone from finance on the phone they either don't answer the phone or you will be told they are with a customer. I have purchased several vehicles and have never had a problem with any dealerships canceling my service contract until now very disappointed. They were very nice when I was purchasing read more

Purchased a brand new Jeep Compass today from Hemet CDJR. Service was great. Brian Lima and Nate Taufahema made this a really enjoyable and seamless experience. Really appreciate those guys and will refer anyone I know to them specifically. read more

Just had an outstanding day at Hemet CDJR and bought a new truck well new to me! Thanks to my sales people Pablo Junior, Isabel and sales mgr Jesus. I recommend Hemet CDJR to any and everybody looking for a car or truck. read more

Searched online for Pacifica and found one online. Made an appointment to see it and purchase. What a terrible experience. First when we arrived, we met Saul and we told him we had an appointment and asked for Brandon. He said Brandon is not a sales rep but he can help us. We asked to see the car that we located. 15 mins later the still did not find the car. He then started to show me vehicles that were different models than what we wanted and also in price range much higher. He pulled out a Limited Pacifica and asked if we want to drive it. I said no, I want to see the model I found online and gave him the stock number. We waited 45 mins and still no Saul. He did not come by to tell us what is going on. Went to asked a manager what's going on and they said he went to get the car. I understand sometimes they park the car in another lot but 45 mins with no communication? The car should have been waiting for us since we had an appointment. We were looking to purchase a Tourling L, why continue to show us a Limited instead of the car we found online. Bottom line, they get you to come in then switch you to a higher price vehicle with less discounts. Don't believe what it says on their website, it's just a bait and switch scheme. DONT NOT BUY FROM THIS DEALSHIP!!! MANY OTHER DEALSHIPS OUT THERE THAT DOES NOT PLAY THE GAME! BEWARE AND STAY AWAY!! read more

Bait and switch BEWARE! These guys advertise cars they do not have or ones they claim were built with "two tachometers " is Jeep that bad of a car manufacturer that they would accidentally put in two tachometers... haha advertising at Hemet CDJR is deceitful, unethical and completely false! Stay away save yourself! MINUS 100 STARS!!!! Losers read more

I went in for my first oil change on my 2022 gladiator the service advisors. Jessica and Leo took care of me thank you Hemet Dodge yeah

A week and a half of calls, emails, associates/managers promising to call me back just to answer a simple question about an advertised lease and the actual out of pocket amount, and I'm still waiting!! I've bought (or helped buy) over 30 cars for myself and my family in the past 10 years and this is the ABSOLUTE WORST customer service I've ever seen. Good luck to anyone who decides to give them a try. Update: an associate finally emailed me back but still didn't answer my question about the advertised lease special. read more

"VENTE", you can't just say "SALE"? Do you guys think there are people here that cannot read the word sale, or are you just pandering to the Spanish-speaking community and dismissing everyone else? No thanks. read more

Awful people they lie to your face never return calls give u the run around never have I had should an awful experience buying a car DONT GO THERE I got a truck used they kept in shop for a week Who wants to buy a car and not come home with it Bullshit we canceled And got one at moss Chevrolet stay away from these bunch of Liars read more

This place has the worst customer service in the world!! Since I live in Hemet I've tried to give this place several opportunities to earn my business but every time I go there the service is awful. Especially in the service department. Parts isn't much better. They come across as if you're bothering them when you try to get service. Service was so bad at this establishment that I drove all the way to Temecula to purchase my car. The service there was 100x better. I'll drive the extra mile for good appreciative service. read more

Oh dear! I see negative reviews and I'm afraid I'm going to have to pile on with a really bad experience. Here goes... Drove up from San Diego after numerous contacts with customer service. You know, the ones that promise anything to get you in there without really addressing your questions? Anyway, I was verbally assured I would love the car and the incentives would bring the price lower than anyone (true) so off we go! After a couple of hours of discussing the merits and problems on a Jeep with my wife, we arrive at the dealer pretty jacked about the car. We meet Rex. He's kind and knowledgeable. So's the 'boss', Ernie, who told me trade was super clean (more on that later). And they don't have the car! Are you kidding me? Multiple contacts? A morning confirmation call? A viewing appointment? Two hours in the car? And they traded the car to another dealer? One can imagine how I felt. Betrayed, missled, devalued. But what to do? So we take a deep breath and look at a distant second choice. Turns out it'll work for us and, thank God, the incentives work so it's a pretty good deal. Spouse and I nod to one another in approval and the floor guy brings an offer for my trade that's like a kick in the gut. It's a full 4-5k less than it's worth, and $3,700 less than THEIR website offered the day before. I was wondering where that extra cash discount was coming from; me! Here comes that missled, disrespected feeling again! So I'm gone after a nice drive and a crummy outcome. That's my tale. Apologies if it's boring. Just please be aware that although the auto industry keeps claiming it's cleaned itself up, the almighty buck still brings out the worst in some of them. read more

The mechanics that supposedly worked on my truck didn't address any of the problems that the truck was taken in for. They are to incompetent to even explain to you what they supposedly found on vehicle and now it's running worse than before. Don't ever take your vehicle here if you want to have any service actually performed or diagnosed properly. This is by far the worst experience I have ever had at a dealership. read more

Don't ever go to this dealership! Their pricing is a total gimmick to get people in the door, charging thousands of extra dollars in bogus accessories and add-ons when you show up. Rude management that acknowledged how crooked their pricing is. Stay far away from this dealership! read more

Scam! Scam! Scam! Go elsewhere, don't waste your time. Burn your money instead of spending it here. The sales associate straight up told me he wasn't willing to put in the time to go grab the specific Jeep I was looking for from his storage lot down the street. An absolute embarrassment to the FCA nameplate. I will be contacting FCA direct and filing a complaint. This dealership is disgusting. read more