Went looking for a small remnant and they eagerly dropped what they were doing to help us.

Rugworks, was recommended to me by my contractor, and its been great one thus far. First, don't let the name fool you, they are a complete flooring store. They carry all major types of flooring, including hardwoods and laminates. The selection is budget friendly to the highest end. I recently took home 4 samples, yes they allow that, and encourage it as well; you want to get a good idea of how the floor will look in your own space. Chalk it up to the multiple choices, finishes or manufactures, I just brought home 3 more to sample. My indecision however is being guided by a very familiar staff who know there flooring. I have been greeted and helped by Hernan, Jessie and Jeff. I know with their guidance I will make the best choice soon! I can highly recommend them to you, there is no wonder and certainly no suprise that they have a consistent 5 star Yelp score! read more

Rugworks - Carpeting Near Me - Rohnert Park, California

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We live in a manufactured home which means it doesn't have a solid foundation - and having had a solid foundation home in the past we were leery of installing a luxury vinyl floor in our home. We've had Luxury Vinyl Flooring in our kitchen for 4 years - no problem at all, even though our home shifts with the seasons. Now, we have another brand of LVF in our living/dining room which is truly beautiful. Installation was quick, and the outcome is amazing! All is well working with Rugworks, specifically with their wonderful installation team and their professional team who have an infinite amount of patience in working with their client. Kudos to Jessica and Jeff. read more

Rugworks - Prepping floor for installation of luxury vinyl. - Carpeting Near Me - Rohnert Park, California

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DO NOT recommend this place for many reasons. The Snap Crackle Pop video youtu.be/9Zl4Na4wSuA  shows the results of their installation of Shaw flooring. These 'pops' do not happen in isolated areas - they are all over every single room in the 1400 sq foot of our upper level.   1 - Rugworks did NOT share recommended manufacturer installation instructions with us. We purchased the wood from them, they delivered it, unpackaged it and did not share 'manufacturer recommended installation instructions'. 2 - They do not appear to be a NWFA installer. The NWFA also recommends glue assist for wide planks of over 5" as shown in this video youtu.be/WDsMY_sXfjc    The wood that we purchased from Rugworks is well over 5" wide and glue-assist is recommended to prevent the issue that we have in the entire 2nd floor of our home. 3- ZERO post-install customer service, owner would not come to see the issue in person or propose a solution to the problem. 1 - INSTALLATION recommendation - not sharing recommended installation instructions. Rugworks installed an engineered wood floor in July 2020 which should have been glued down in addition to being nailed down due to its width. This was a 'recommendation' of the manufacturer which was NEVER presented as an option by Rugworks. If Rugworks had told us about the 'recommendation' which is also the preferred method recommended by the National Wood Flooring Association (NWFA) - we would have chosen that installation method. The installation instructions are "For products greater than 5" in width, it is recommended to use a combination glue down assist when using mechanical fasteners" to prevent the wood from moving and causing the problem shown in the video. The wood is 7/16" thick engineered hardwood - SW485 Castlewood Oak - 7.48 inch wide planks - way beyond the 5 inches. Post installation - We noticed that there was a lot of snap/crackle/pop - see video here youtu.be/9Zl4Na4wSuA  We contacted Rugworks - they assured us that this would subside over 12-18 months. This did not change. We contacted them 12 months later and still have no resolution to this issue. 2 - NWFA certification - Certified installers will share the industry recommended and manufacturer recommended installation instructions. Choose a NWFA installer that reads the install instructions, and will act as a trusted advisor in sharing those with you to ensure that your installation is done to your satisfaction and does not Snap Crackle and Pop with every step. As the seller of the hardwood, and installer - Rugworks should have presented all installation options and did not present the recommended method. 3 -  Follow-up customer service and ownership.  I contacted their owner Jon Sevenau regarding this issue and invited him to witness the defective installation in person; and he would not come over to see it. He denied that there was any problem with the installation and offered ZERO assistance with any remediation. He mentioned that he was contacting the manufacturer - Shaw Industries - but there was no follow-up on this topic. We had a NWFA inspection and Rugworks had one also - both showed that the flooring issues were because the floor is moving, which it wouldn't be doing if glue assist had been used as recommended by the manufacturer. I would not recommend this place as a result of the issues that you see in this video youtu.be/9Zl4Na4wSuA  which could have been avoided if they had 1 - told us about the manufacturer recommendation 2 - And, followed the manufacturer recommended method of installation. read more

I own a 50 year old house and a rental. Rugworks installed laminate flooring in both houses. With one exception I was very happy. NOT NOW. The first floor they installed was my living room, dining room, and hall. This was in late 2015. in approx. 2019 I noticed warping of the planks in the back of my house. I let it go. Then the warping really took off to where every plank in the kitchen, livingroom and hallway was warped. I paid Rugworks approx. $6500 for this floor. I went to them because they were highly recommended. I was not looking for the best deal I was looking for a sturdy floor. Rugworks offered me $1500 in materials and I would have to pay for installation AGAIN, approximately $4500. The $1500 was in the form of a credit from the manufacturers so Rugworks wasn't out any money however I get to pay $9000 for installation. Rugworks would not budge. They told me there was a 2 year manufacturers warranty and I waited too long. After much back and forth and with no willingness to compromise I sued in small claims. In small claims Jeff told me that any warranty was on the flooring webcite and Rugworks did not have to provide it. I was NOT told of any warranty or I certainly would have acted sooner. The contractor who replaced this floor said I should have been given the warranty and not just told to go to the webcite. I sued and won in Small Claims. This was in March 2022. Rugworks never paid and I filed a lien on the real property of the business and owner. After waiting about 5 months with no payment I started calling Jon Sevenau. He could give lessons on what NOT TO DO with unhappy customers. He kept threatening me with attorneys. I would gladly have talked to them so they could explain to him how this works. I finally got paid my $6500 but there were still costs after judgement I was entitled to: interest, recording fees, notary fees, etc. totalling about $350. I could have filed paperwork in the court but instead sent Jon a letter. Jon's response was an irate call to me up with the following:1) he has filed a lien against me. How? He doesn't have a judgment 2)his attorney was going to have law enforcement come after me. All of the Sonoma County law officers were going to drop their murders, rapes, etc. to come after me. So far, nothing. 3)he was filing a restraining order against me. Why would I care? I never want to see them again, but OK. 4)He finally said "It's on". Now, he was on speakerphone and my friend/hairdresser listened in with me. I am a 72 year old woman. This sounds like elder abuse. If he calls back, I will be reporting him. So far I haven't received the $350. read more

So we had a house fire and hired a contractor to rebuild the house. We had hardwood floors throughout the house. When rebuilding they offered a different flooring to save money. They sent us to Rugworks to pick it out. We were told is was a nice option when we picked it out. Fast forward to now just over a year after install. The floor is pealing up along the seems in a few places under the kitchen table. I contacted the contractor and was told I needed to contact Rugworks about it to get it fixed. I called Rugworks and they came by looked at it for five minutes and left. They then called me two days later just to tell me "they will fix it but I would have to pay them to do it that it's damaged because it's in a heavy traffic area". It's under the dinning room table the only traffic it gets is an occasional chair sliding in and out. They also said "the chairs need to have felt on the bottom of the legs". I explain they do have felt. This is the kind of work they do and how they DO NOT stand behind their work. Customer beware of Rugworks in Rohnert Park, CA. read more

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Affordable, punctual, professional, and courteous! Rugworks provided a detailed estimate that was below our expectations and didn't veer from that figure. They were on time, extremely professional, and very courteous as we completed other renovations around them. I'd highly recommend using Rugworks when you need carpets replaced. read more

Rugworks - New carpet by Rugworks - Carpeting Near Me - Rohnert Park, California

Once again Rugworks has done a great job carpeting two bedrooms in my home. Jessie is awesome and the crew that installed the carpet was amazing. Cannot recommending them highly enough! read more

I originally use them when I moved into my house and had to replace a rooms carpet And they did a wonderful job. So when I had to create a room in my garage for an office during distance-learning I went to them. They were so helpful and even did a site visit to help me figure out what type of moisture barrier padding I would need. I was placing the carpet directly over cement flooring. I was working on a shoestring budget and they help me find a piece of carpet from their leftovers Department that worked great!! I will use them for all of my flooring needs!! The room is much better decorated now but this is an example of the carpet. Don't mind the bright orange wall I fell in love with the name cheerful tangerine and thought it would help me get through a year of distance learning :) LOL read more

Rugworks - an empty room with a desk and chair - Carpeting Near Me - Rohnert Park, California

Our hardwood floors were damaged and torn out due to a water leak. Jeff at RugWorks was recommend to us. We are so happy that he was! From the beginning to the end of our project he was very knowledgeable, professional and friendly. He sent his team of Luke and Jordan, boy, were they hard workers! They were very talented in their craft. We couldn't be happier with our new hardwood floors! We highly recommend RugWorks!! S&W Moore Rohnert Park, Ca read more

We hired Rugworks to install carpeting on the stairway at our business. Jessie was a dream to work with! I was able to take the sample books with me back to the office and we found the perfect match. Once the decision was made, the installation happened 1.5 weeks later- so quick and so easy! The installer was so respectful and did an amazing job. For working in a high-traffic stairwell, he worked carefully and respectfully around our business hours. The Rugworks team is so easy to work with, friendly, and professional. We would recommend them to anyone looking for their carpeting needs. read more

Rug Works in Rohnert Park is a quality business with a friendly and professional staff! We needed sheet vinyl for a bathroom in a rental property. They have some beautiful ones in stock. Plus they have every flooring option imaginable too. We will definitely return for our other flooring needs. read more

Let me start by saying I would highly recommend working with the Rugworks team. My sales associate was Hernan and from start to finish his communication was excellent. Hernan's approach is very relaxed, helpful, and at no point did I feel he was trying to sell me on anything. My wife and I had new luxury vinyl flooring installed and a custom rug made of which both turned out just as expected. Their pricing is very competitive, their customer service is great, and their installers work hard and take pride in their work. As a local Realtor, I work with many professionals in the trades and I have to say I will be referring clients to Rugworks for future projects. THANK YOU team Rugworks for your help at our home this year. read more

Rugworks - a living room with hardwood floors - Carpeting Near Me - Rohnert Park, California

I find their staff to be helpful, available and most importantly, there! So many stores nowadays don't have any staff available. rug works people are available and check in with you in a non pestering way. I like that a lot. read more

Cannot praise Rugworks enough for both installation and incredible service after installation Laminate floor developed issue which resulted can literalky replacement of the flooring by Rugworks The integrity shown by Jeff and the workmanship of Pat the installer where above and beyond any service experience we've ever had Run don't walk to this business You will not be disappointed in fact you will be amazed at the customer first ethic of Rugworks read more

It had been 20 years since I needed any flooring and after shopping almost the entire county I found myself at Rugworks once again. The people are informative and easy to deal with, the products are top notch and the prices fair. If anything isn't right they make it right. If I live long enough to need flooring again I'm skipping all the legwork and going directly to Rugworks. You can't go wrong with this place. read more

The team at Rugworks just completed installing luxury vinyl planking (downstairs) and carpet (upstairs) in our home, and we are so happy with the way all the flooring turned out. This is the first time we've had LVP installed and it turned out amazing! We mostly worked with Jeff for our project, but the whole Rugworks team was great to work with. Jeff was super responsive, courteous, highly professional, and even provided us a discount on the floor demo because it went quicker than expected. I appreciated his integrity and honest business practice. It's not always easy to find solid contractors, but I highly recommend Jeff and his team at Rugworks! read more

Rugworks - a kitchen with white cabinets and wood floors - Carpeting Near Me - Rohnert Park, California

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Great company. They installed wall-to-wall carpet in our home 12 years ago, and the quality and price were excellent. Just hired them again to replace most of the carpeting with laminate flooring. Still the same great service and price 12 years later! Worked with Hernan and he was a pleasure to do business with. read more

A BIG Shout Out to Hernan Vicente of Rugworks. We had two bathrooms remodeled upstairs - the floors were removed to the subfloor, new plywood replaced and laminate flooring with molding. Hernan and his team worked flawlessly with professionalism and craftsmanship to ensure that everything was perfect before they left the job. I highly recommend Hernan and his team at Rugworks for your next flooring project. read more

We had problem with a previous installation of some laminate flooring done by another contractor. It was a small but necessary fix and I do not know how many flooring companies would be willing to do it. Having had a great experience with Jessie at Rugworks who did the laminate flooring on our bedrooms and family room I contacted her to see if she would be willing to look it over and propose a solution. She came over the next day and figured out what we would need to do. She dug around her store and found something that would work. This meant no delays due to the need to order material. Within a week they sent Jordan down to do the installation and he did a great job. Jessie found an inexpensive and quick solution to our flooring problem. I just love working with her and the folks at Rugworks. Highly recommend both her and the company for any flooring needs. read more

I have used Rugworks for 2nd time now and couldn't be more satisfied with their work and customer service. Both times I have used them was due to my crazy pup chewing threw the carpet, and they were able fix the carpet both times, making it look good as new! They are vey accommodating. Both times I called them, they were able to check out my carpet that very same day to evaluate the damage. They were even able to work with my crazy work schedule when it came time to repair the carpet. 2 days after the evaluation they came to my house (during my 1 hour lunch break) and fixed the giant hole in my carpet in 30 mins. I didn't have to miss a minute of work! I'd never want for my pup to chew the carpet, however, if it does happen again I know who to call! read more

We needed to install new carpet in 2 bedrooms of a rental house at the beginning of the year. Rugworks helped pick out a nice looking durable nylon carpet, excellent color, good price. Brian installed it very professionally and left no mess. Later after the tenants were in, they had difficulty locating access to the crawl space for cable installation. Jeff (of Rugworks) went over and helped them find it in a closet that they had NOT carpeted. We are really impressed with their price, quality of work, selection and especially customer service! Thanks, Rugworks! - Claire, John and Adam read more

Jon, Jessie, and the entire team at Rugworks provide extraordinary customer service. They are easy to work with, professional, and super responsive with their communication. They are experts in their industry and have the highest quality carpet & flooring products. Highly recommend Rugworks! read more

Staff here are very knowledgible on there carpets and wood floors. Was treated with respect like every customer should be treated. read more

Rugworks - Carpeting Near Me - Rohnert Park, California

Great service and speedy installation. Jeff was very responsive and payment options were easy. The carpet was installed with clean work and looks great. Price was reasonable. I would use Rug Works again! read more

Hindsight is 20/20, we should have gone with the Floor Store. We've used Rugworks 5 times now and my biggest complaint was they have ZERO appreciation for repeat customers. On our previous job they did a Pergo floor and had to come out to fix it because it shifted. Afterwards I was told they will not come out again because floating floors shift and they will not fix it each time, it has shifted and we just have to deal with that look, gold pad shines though. That should have caused me to never use them again, but Rich is easy going and stopped by there after we got quotes from competitors for our new job. Our job today we actually had chose the Floor Store, but Rich stopped by Rugworks and they were willing to do the job for less, same carpet. I said okay we're saving money! That should have been a red flag. Afterward they changed the carpet to a different color, slightly darker and again, went to look at is and said okay we're saving money. Then today when the job was being done Rich called and they quoted $5/linear foot to install the baseboard, Rich called back to get clarification on the total cost and was told $180, if it's more, that's okay, they'd eat that cost. That seemed high, but we said okay, one less thing for me to do. After the job was done, John called and raised that cost to the equivalent of $150/hr. per worker. It took 45 minutes for two workers and John said it is $300! That was labor only, they installed our baseboard. After Rich, who is as even tempered as anyone can be, go very upset with John on the phone. John got defensive, finally reducing the charge to $250 for a job we were verbally quoted at $180. NEVER, EVER USE Rugworks, they do not care about customers, after job customer satisfaction and they may ultimately rip you off. If they say they will give you a "better deal" don't believe them, be skeptical, walk away! I give 1 star because the actual installers were great, these stars are for them only not for Rugworks. I hope those two guys got paid well knowing Rugworks charged $150/hr for their labor. We did tip them well. read more

These people are GREAT! They gave me great service, great price. They are incredibly helpful and explained to me how to install my carpet and even lent me some tools I needed! I highly recommend them! read more

Had a wonderful experience doing business with Rugworks. Jeff was very patient, friendly, and even went out of his way to order a special flooring they don't normally carry. Had all new carpets and LVP installed in our house. Job was done in a very timely manner and couldn't be happier with the results! Thanks Jeff and crew at Rugworks! read more

I just had vinyl plank flooring installed in my kitchen and laundry room. The floors look great. The installation crew was exceptional. Charlie Poznekoff and his crew were very professional, good at problem solving and he has a calm demeanor which made the initial problems less stressful for me. The installation was very professional and I enjoyed working with him very much. It was apparent that the installation crew wanted the job done right and worked to achieve that goal. Rugworks is lucky to have him as an installer. Rugworks has great customer service. They go the extra mile. Jessie from Rugworks came out to the house with samples and provided an estimate. After installation, Jessie provided me with additional information regarding the warranty, care and cleaning of my new floor which I appreciated. Thank you so much for a great job! I really appreciate it. This was the second job that Rugworks has done for me. read more

Once again, Rugworks to the rescue! I posted back in Oct 2017 when Rugworks installers braved the Firestorm and kept on schedule with the instal... My daughter's family just moved into their new home here in Sonoma County from S Ca last week they had planned to get carpet from a big box store to take advantage of the 0% financing. Of course that didn't work out when they were not alerted to the fact that their carpet choice was not in stock. Second choice carpet would put the job out 2-3 weeks after their move in date. Jeff @ Rugworks was extremely helpful in getting the choice carpet in for move in and it was competitively priced. It took much last minute back and forth with many choices and tweaking instal dates, but Jeff got er done! Also had great follow up with Jesse in the office tracking the product the whole way to make sure there were no glitches. BTY Rugworks also will offer financing. Who knew?! Thank you Rugworks! We are lucky to have you. read more

Sadly, my review is not regarding a product or the completion of a job--my experience never got that far, which is disappointing. When I was 7 months pregnant, my husband and I decided we wanted to replace the carpet in our home in preparation for our little munchkin's arrival. A close friend of ours had a good experience and was happy with her carpet and the job done. We wanted a similar amount and similar type of carpet and we live locally, so we thought it should be pretty easy. Also, whenever possible, we prefer to give our money to a local business instead of a big box store. I went into Rug Works three separate times to look at in-store samples, request color samples, ask questions, and get the ball rolling. The first time I went in, I spoke with someone about our budget, our needs, mentioned our friend and her carpet, etc. and I was given a business card and was told someone would contact me, which did not happen. The second visit, which wasn't long after the first visit, I spoke with the same guy and he had no idea who I was, but he said he remembered my friend. How does one forget a very pregnant woman?! I requested a couple samples that weren't available and was told I'd receive a call when they were. I never received a call, so I returned again to inquire about the samples and was told someone would call me. I finally received a call and was told my budget wouldn't work. Fantastic. Our friend's budget was less than ours and they worked with her. Apparently, working with a prego lady for $2,000 isn't worth it, but working with a hot, non-prego lady for less than $2,000 is worth it. Needless to say, we were very frustrated and just wanted the job done so we went with Costco and we couldn't be more pleased with the product and service, not to mention the spending return we'll get! read more

AMAZING customer service! I went into rugworks after hearing a ton of great reviews and know I know why! I worked with John who answered all my questions and gave me a killer deal on my carpet. They are family owned which I love, supporting local businesses is very important! They have a ton of flooring options and great pricing. Very impressed and happy with these guys read more

I've used many rug cleaners in the past, but all were unsatisfactory. I was about to replace my 12 year old wool carpets, but then I found Rugworks! Rugworks changed my mind and my carpets are here to stay. They did an excellent job and saved me a lot of money. I work as a stager in real estate and Rugworks will be at the top of my list of recommendations for my clients. Thank you Rugworks for a job well done! read more

I want to say GO to rug works and ask for Jesse she's the best thing that has happened to me in this whole remodel nightmare I forgot my appt with her oh no she didn't leave she called me and gave me time to get home didn't give up and when I met her she was the most comforting person I've met she the bomb she climbed over the worst mess and kept saying positive things I just was so gratfull to meet such a great person in the mix of this disaster I love Jesse read more

Because of a water leak in our home, we needed new vinyl in our kitchen, dining room, hallway and laundry room. These people at Rugworks did a beautiful job for us. Thank you to John for helping us pick a pattern that is being given rave reviews. The installers were excellent! read more

I find Rugwork though Business Bureau the top ten business CA. Need I to say anymore.

Picked carpet out, got quote same day, installed within 6 days for a special order carpet just before Christmas. Can't beat that.

Rugworks of Rohenrt Park just cost me thousands of dollars for there own internal mistake. DO NOT use this company for any work! They provided an estimate and failed to perform because of there own mistake. After speaking with them they still did not offer an accomidating offer to fix the problem. Their incompetence is very evident! read more

I started my inquiry at the Sonoma store with a drop-in visit, trying to get on the schedule as soon as possible for my small commercial job. Staff worked with me and got me an appointment with the Rohnert Park crew who came out to my Santa Rosa office and did the install. I was very pleased with the service and coordination. Nice job on new commercial grade carpeting. I tried to get 3 other quotes for same job and no one would respond. So Rugworks, you are the clear winner. Thanks! read more

I recently purchased flooring for my home and was very impressed with Rugworks and there amazing staff! They made the whole experience very easy and informative! Jeff Williamson (estimator/former installer) went above and beyond to ensure we had all the right tools for the job since we did the installation ourselves. He also answered all our questions along the way during the process even emailing me back on a Sunday. You rarely see this level of customer service these days and I was so happy that we went there because of it! We plan to replace the flooring in other rooms in the future and will continue to purchase through Rugworks again! read more