Great crew. Great work…read more Gorgeous floors. Very happy with the attention to detail and the cleanliness of the work while in progress. Highly recommend.

These guys did an awesome job on my floor. The quality of their work is top notch. They work quick,…read morecleaned up, were super punctual, scheduling and payment were easy. And they're super nice guys. Couldn't be happier, and highly recommend them.

Five days before our due date, we discovered a leak in our bathroom and suddenly needed flooring…read morefor a very last-minute renovation. Needless to say, we were stressed! We went into The Floor Store, and Matthew was incredibly kind and helpful. He walked us through our options, and made sure it could be delivered in time. He was so easy to work with, thorough, and really helped us feel taken care of during a stressful and rushed situation. When I came back two days later to pick everything up, John and the team were just as kind and helpful, even loading everything into our car for us. We're so grateful for the wonderful customer service and would absolutely recommend The Floor Store - not just for the great products, but for the genuinely caring people who work there!

Francine is one of the least helpful salespeople I've ever encountered. From the moment we entered…read morethe store, it was difficult to get her attention. Once we connected, we were upfront about our budget, but she repeatedly steered us toward higher priced options and was not transparent about individual product costs. She encouraged us to apply for store credit through Wells Fargo, and I was approved for significantly more than the cost of the flooring we were considering (probably a red flag warning that they will attempt to take you for more than you want to spend). Later that week, she came to our home for a site assessment. While friendly during the visit, she remained vague about installation costs. As she left, she promised to email a detailed quote within a day or two. After a full week with no word, I had to follow up. She responded several hours later with an estimate. The product pricing stayed within what we discussed, but the labor portion was estimated, but listed as "variable," with no fixed amount or not-to-exceed" number. Additionally, she couldn't even guarantee the final cost or confirm they could complete the job. As a contractor myself (in IT), I'm accustomed to providing customers with clear, capped pricing and a promise we will complete the work before they commit, especially on installation work. Its not as if I was hiding anything from her. She had full access to the home for her assessment. If she lacked expertise to properly evaluate the job, they should have sent a more qualified person. This lack of clarity made it impossible to move forward with confidence. After sending the quote, she never followed up and I haven't spoken to her since. Overall, Francine came across as inattentive, inexperienced and unreliable. We ended up purchasing our flooring elsewhere, and based on this experience, I would recommend doing the same.

I found out about Rafael Floors from the great reviews they have. I was looking for carpet in my 3…read morebedrooms and hallway of my condo. I looked at a few places that didn't cut it. When I went to Rafael Floors and spoke with Robert Gomez, I was really impressed with his knowledge about flooring and carpeting. It was obvious he had decades of experience. I told him what I was looking for, and he answered a bunch of questions I had about carpet, quality, and the selection. I went home with several samples to check out how they looked in the different light throughout the day. After looking at the samples in my place for a week, I found the perfect carpet and color I wanted. Robert came over for measurements and an estimate. Everything had gone smoothly and professional to this point where in other places there were flags that would stop me cold, and I would stop the process and move on. The whole selection and purchase process with Robert went smoothly, and they were ready to install the carpet before I was because I had some painting that needed to be done, and I had to delay them several times. When I was finally ready, Juan and Douglas arrived on time to install the carpet. It was a two-day process, and I was really impressed how methodical they were. It was like they were putting together a puzzle they were really familiar with and each part was being sized and put in its place. I later found out that Rafael Floors has a lengthy training process for their installers that takes years. It starts with a 5-year apprentice program where they work under a journeyman installer before they can go out to install a carpet. Juan described to me what a momentous and serious occasion it was after 5 years to finally have a project of his own and being responsible for all the materials and making the customer happy. They did a perfect job and I was one happy customer. That was 3 months ago and I wanted to be sure that others would see my review like I saw others' so they would know what I know about Rafael Floors. Thanks Robert, Juan, Douglas, Arturo (master installer), and Kim!

Terrible service by Arterio . We were waiting and waiting for quotes that he kept saying he will…read moresend in two hours , then we call he says by 5pm but no quotes and then we call again he says by tomorrow noon for sure . But nothing no email or calls . Then we call again and he says ok for sure in few hours and I said if we don't get quote by then we will do business with another company and he said ok fine and dropped the phone . Very disappointing and unprofessional. All we did was be professional and had patience and waited for him till when he said he would get back us to . Never did . So much pride and arrogance. Should have just honestly said we don't want to work with you .

Kenny and his crew do great work, highly recommended. Showed up on time and finished on schedule…read more HR

My wife and I met Kenny through our realtor when we bought a house in May of '24. We found out…read morethat we'd have to replace the flooring downstairs/upstairs due to pet urine. Long story short we had to rip out the sub plate/sand down some sub flooring and seal the concrete slab to attack the urine. We had two companies come in and quote us 5200 and 6900 for the cutting/treatment and replacement of what they had to remove. Kenny told us that he can do everything at a fraction of the cost and start ASAP. We trusted him and he knocked it out of the park. He was able to get rid of 98.8% of the smell. Kenny was amazing to work with through the whole process. He would always be upfront, honest and give us multiple options each step of the way. His team of workers(Josh and Ricky) were amazing as well. I would highly recommend Kenny for your next flooring needs!!!

All though they were not able to help me find a discontinued item, they sure did try and I wasn't…read moreeven a big customer. I just need a couple of boxes of flooring. And they would have to ship it to me as well. I was impressed that they worked so hard for nothing in return. They didn't make a dime off of me but put a lot of work into trying to help me out. A++++++++

We had a good experience with this company. We had them do a large flooring job in our home that…read moreincluded reflooring the majority of our home. We shopped at several other flooring ships and the floor store chain was $4000 more than Carpet Center. Same brand. Same quality. Same color. They are a smaller shop so installs and scheduling can take longer or be a little iffy but if you communicate clearly and regularly with Kitty she will hook you up and make sure it goes well. Our install looks amazing and it was done very well.

We chose these folks based on the other reviews, and they were spot on…read more From the moment we stepped in to the time when the team left our house having carpeted two rooms and put a new wood floor in the third they were awesome. They arrived when they said they would, quoted and provided great options and advice. What I liked is they talked us down from what we thought we needed to a great choice. Thanks to the whole team.

Fantastic experience - from quote to end of job!! Had entire house carpet ripped out and vinyl…read moreflooring put in, along with 2 new bedroom carpets. Murnane was efficient, prompt and worked within the quote. Super easy to work with. Have had bad experiences with box stores and how they contract out the work and then no one takes responsibility for any customer service. With Murnane's installation team, they work for the store and the team shown on the website is who exactly shows up . No hidden costs, no surprises - Highly recommend - 5 stars!!!

We got a few bids and everyone was pretty helpful, but Ehson went out of his way to ensure we were…read morehappy with product, understood the process, and was very transparent about costs the entire way. We went to the showroom several times and were able to take home multiple samples. Honestly everyone we worked with - sales, measurer, installation manager, installers- were all great. Installation was quick and they did a great job moving our furniture around in a lived-in house without inconveniencing us too much. Super happy!

We are very happy with the flooring station! Tod was extremely helpful in working with us to pick…read morethe right style and brand of carpet. Once the carpet arrived, it was installed very quickly and the end result far exceeded our expectations! Pricing was reasonable as well. We would absolutely use them again for any future flooring needs!

Being a general contractor for 30 years i have seen a lot of installers and craftsman. S&S did…read moreexcellent work at a really good price. They did more than they promised. They are among the best anywhere.

Always on-time for both the bid and the installation. Work is done meticulously, with an eye for…read moredetails and perfection. Lee & Jo's work I have witnessed over at least 20 years, as a contractor and later as a retiree in a smaller home.

My parents recently had the carpet changed in their house in Daly City and decided to use Step…read moreAhead. Joe was was super friendly, professional, and so helpful without being pushy. He helped us choose the perfect carpet, which is super soft and bouncy - I love walking on it haha. Joe even came over the next day to make sure everything was okay and that there were no problems with the carpet. Excellent service. I highly recommend Step Ahead for carpeting!

I would highly recommend Step Ahead Carpet. i've been using them for over 15 years and I've never…read morebeen disappointed in their service. They are truly the best in the business. With a wide variety of different carpets to choose from and different price ranges. I am a realtor and I feel confident referring my clients to Joe and his installers. I feel like I don't have to micromanage them. They take control of the situation and always deliver. They're also easy to get a hold, so communication is never an issue, which is huge in my business. I've done several jobs with them this year and completely satisfied, as usual.