We recently sold our car to Henna Chevrolet and me and my husbands experience was so incredible. We worked with Calvin who from the very beginning was incredibly sweet, insightful and helpful. I just want to acknowledge Calvin and his professionalism and kindness toward us as customers! We really enjoyed getting to know him and would recommend him to anyone who needs help with their car. 5/5 experience!!! Thank you Calvin!!! read more

I had a wonderful experience selling my old car (Lexus) to Henna in December 2015. If I was in the market for a Chevy, I would have certainly bought it from them! The dealer I ended up leasing my car from couldn't match Henna on the purchase price and honestly, I wish I was working with Henna to lease a new car because my experience with the dealership for my new car was very disappointing. Joe and Jose at Henna were great! The process was quick and easy to hand over the keys and paperwork. I received the check in the mail just a few day later. Jose even took a photo of me in front of my car. I bought it before my first was born. I had lots of memories with that car and I appreciate how easy they made the experience for me! read more

I traded my vehicle in for a super clean, loaded '15 C7 Stingray 2LT. My trade-in credit was incredible... beat Carmax's offer by about $2000. First off, let me start by saying I spent about 3k more than I had hoped to for my C7. & I recieve no incentive for writing this. With this in mind, I'm leaving a strong 5-star for these guys. My salesman, Carter Hendricks, is simply awesome. Very big-hearted and genuinely cares that his clients are satisfied with their purchase. He went above and beyond and made sure to help negotiate a very competitive price. When there was a minor issue, he went out of his way to speak to the service dept. on my behalf Additionally, no one on the sales team seemed aggressive, which is something I have never encountered at any large-volume dealership. I also dealt with Mark Wilson in the service dept. Extremely knowledgeable and highly responsive. He is very thorough and I have no doubt a great asset to Henna. He is very enthusiastic about Vettes as well. While service was being done, he set me up with a brand new 2018 vehicle as a loaner! This is how a dealership should operate. Would highly recommend. read more

Henna Chevrolet its a scammer i go to rush Chevy in elgin and capitol chevy in south Austin and get a price for a part and henna will over charge you i had my battery replaced they told me 230-240 dollars and ended up charging me 320 dollars to put it on and they said the inspection was going to get done on it and didnt even do the inspection but the total still went up almost 100$ more oil change the same here at henna i payed 90-100$ oil change RUSH AND CAPITOL CHEVROLET charges 65$ dont go to henna unless you want you wallet drain read more

My advisor was a man named felix who was very vague about what was going on with my car. I think he took me for a dumb young girl who wouldn't know about cars and so he failed to update me accordingly and efficiently. Once I decided to get a second opinion and another company went to tow my car, he hassled them telling them he was giving me a good deal and then divulging the price he estimated for me (which we all know could compromise what deal i would have gotten from them). This information was not his to share nor did i give my consent. After that, he then called me and hassled me about getting a second opinion ( which is my right) and then told me that they will no longer work on my car. Horrible experience and so unprofessional. read more

My husband and I purchased a brand spanking new custom made 2017 Chevrolet Express Van in June. We were ecstatic to have our new family van, as we are a growing family with 3 boys and another on the way. A few days after we received the van, we noticed a few discrepancies. There were scrapes on the custom wood grain interior, the driver's side door panel wasn't fully secured and many more minor issues. We went on a family vacation in July to Florida in our van. While on our journey there, we noticed when we stopped to get gas that the step boards on both sides would not come down. We had to play with the switch for a few minutes to get the boards to eventually come down but the problem with that is, they wouldn't go back up when we shut the doors so we had to ride with them down, trying to be careful to not scrape them. While on our 2 week vacation, the step boards did that. When we got back to Texas in August, we took our van in to get looked at. That was August 16. It is now September 21 and we still do not have our van. We have on many occasions called to speak with someone in reference to our van and we have had no luck. We were finally able to get the information on the service department manager's name and the general manager of the store. We called and spoke with a guy named Noey. We were told he was the guy in charge of our vehicle repair. He was more concerned with who was paying for the repairs more than helping us get the answers we were asking. After speaking with him and running into a dead end, we reached out to Eddie Wallace, the service manager. With no success in calling and leaving messages, I then called Mark Rowe, the General Manager of Henna Chevrolet. He answered his phone and I was able to let him know what was going on. He was shocked to hear about our experience and he said he would have Eddie get back with me within the hour. A couple of hours passed and Eddie did eventually call. He basically gave me the same info that Noey did when we called. I asked when about the estimated time left for us to be without our vehicle and he had no clue. He told me he'd call back later that evening or next morning. He didn't! I ended up calling him back and leaving a message. I called back and was told he was out to lunch. I called back again an hour and a half later and got the voicemail AGAIN! I called back to the service department and asked the guy to personally walk to his office and tell him to answer my call. I was them transferred to a Mark Wilson, who had no clue as to what was going on. I had to explain everything to him, which was frustrating. I also told him that we're in a loaner Tahoe which is almost to the maximum allotted miles before we're charged $5 a mile for going over. Instead of him speaking with the loaner department, he transferred me there so again, I had to explain the whole situation to the girl who answered the phone. I'm not sure who it was but she told me her boss was on another call. I told her I'd wait. Eventually, I was transferred to Nancy Wallace's voicemail. I called back to the loaner department and kept getting Nancy's voicemail. I had to call the service department to get someone to have the girl in the loaner department answer the phone so I could continue to wait for Nancy to answer my call because again, if we go over the mileage on the loaner, we'll be charged $5 a mile. The girl told me Nancy was on the phone again on another call. She told me to give her my info and that she'd have Nancy call me back. I told her I'd wait for her to complete her call. She then told me there was a manager waiting to speak to Nancy. That's when I lost it and told her I didn't care if another manager was waiting... they can continue to wait! I'm a customer who's concerned about the loaner that was issued. Not even 2 minutes later, Nancy answered the call. I explained to her what was going on. She then started to ask me how many miles did I think we'd go over. I DON'T KNOW! We aren't hermit crabs who sit at home, especially on the weekends. I told her less than 1,000 probably 200-300 miles and then she began to tell me that it's best to not try to drive that much especially since we're in a loaner because we're responsible for any and everything that happens to that vehicle. I lost it on her!!! Excuse me?!?! Our $70,000 vehicle has been there for well over a month and if we had our vehicle, we wouldn't have constraints on where and how many miles we could drive. It's not our fault the service department has dropped the ball with repairing and returning our vehicle in a timely manner. I guess she couldn't handle the heat so miraculously, Eddie Wallace, who I had been trying to get in contact with got on the phone telling me what Mark had already told me. I was told it was fine if we go over the miles. The service department is so unprofessional, unorganized and lacks integrity and morals! Avoid this dealership. read more

Henna Chevrolet - We finally got our van back after 2 months and we drive 10 mins down the road and the step isn't working right. - Car Dealers Near Me - Austin, Texas

I was in need of a new car and the first person I thought of was Roger (James) who is a regular at my job. He comes in, always friendly and has a GREAT attitude. So I drove in to buy a car from him. Unfortunately he wasn't working that day, but I did get two lovely gentlemen, Alan and Matt Adams to help me find a car. (Really needed one because holiday traveling and I don't have time off for a few weeks) I ended up purchasing a very nice Hyundai and got great money for my trade. I mentioned I know Roger (James) and really wanted him to get some money on the deal, and they agreed to share the deal with him. I highly recommend this dealership, they aren't pushy, very blunt, friendly, and amazing people to work with. Thank you for being so nice, and again, I want to thank James (Roger) for being a lovely person to my coworkers and I every morning. read more

We just bought a 2014 Chevy Silverado Z71 from Henna Chevrolet after shopping two other Austin dealers. Henna treated us very well: there was no sales pressure and they were willing to deal. They even beat CarMax's offer on our old Suburban by $500- At Henna we highly recommend working with Nick Swenson. He is exceptionally knowledgable, very much no pressure and patiently answered every question (no matter how many times we asked!). Nick is an unusual car salesman, though we have to add that everyone we dealt with at Henna was very nice. read more

Henna Chevrolet - Car Dealers Near Me - Austin, Texas

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I have NEVER had such an AWESOME and hassle free buying experience! CALVIN got us in the car my daughter wanted and made it such an awesome experience!!! CALVIN IS THE MAN! read more

Do not buy a car from here. I bought a Lexus hybrid just two weeks ago and it needs a new hybrid battery. I called and told them the issue and they said I bought it as-is. When you buy a car from a dealership you expect things to be in order. I guess they tricked me! My salespersons name was Matt. Very dishonest. read more

Quick too take your money but not so quick to give it back also they wasted 3 full days of my time when I could've just went somewhere else

We purchased two cars from Henna over the years and the last car sale was horrible. They added $400. for something we did not order & I had to go back the day after purchasing to get it taken off. If you are old they seem to want to screw you. I wouldn't buy a tricycle from Henna. read more

I try to stay away from unprofessional, money-hungry, inconsiderate, thirsty crooks like these but every now and then one is mischievous and manipulating enough to sneak through the cracks. If you can follow-through consistently through the sales and advertising process I am sure you can continue communication through financing as well. This has to be TOP 10 worst customer service of the decade but then again I guess the ruthless auto sales persona is still around. I thought we made progress since the old days with scum bag auto sales. I wouldn't recommend this company if they were giving cars away. You would likely end up paying for two cars in repairs and maintenance. What a waste of time and energy but a clear realization that it helps to read reviews first. Continuation: I appreciate the opportunity to be heard by leadership when providing constructive criticism. While speaking with the General Manager Mark Rowe it's important to notate that our conversation very effective and positive. Mark's response time in responding to my complaint was record time. That clearly shows he cares about his business and is open to correct or inspect any deficiencies. We both learned a lot about the contributions to my horrible experience and I can honestly say I am confident that corrective action or at least due diligence will be applied for the future in hopes to deter another potential or current client from having a horrible experience. Thanks Mark for the time and invitation but I will take this as is and reflect on the positives of our conversation in my search for a new vehicle. read more

Every person I talked to on Friday was worthless and had a clock punching mentality. No one wanted to do anything that required minimal effort to help. read more

I went to Henna Chevrolet to look at a 2014 Porsche Panamera. The Vehicle looked in good condition. I asked to take the vehicle to a mechanic that specializes in high end vehicles. Which Henna Chevrolet let me do. Up on getting the car inspected, it came back that there were oil leaks on the engine, not 1-2 but 3. The timing belt was loose the Engine mounting brackets were smashed and need to be replace also the transmission brackets needs to be replaced also, the driver seat was not adjusted among other things wrong with the car. There's $8000 in Labor alone not including parts. I took the paperwork back to Henna Chevrolet, at that point the salesman took the paperwork made a copy and that was it. Didn't offer a extended warranty. The car was being sold for $37,000.00 I got a email today that the car sale price came down to $34,000.00 Henna Chevrolet didn't even attempt to fix any of the issues with the car. I would be very leery to purchase any car from Henna Chevrolet. They seem dishonest and only want to make a quick Buck, leaving the customer take care of thousands of dollars worth of maintenance to pay for. read more

Bougth a Silverado Flat bed truck 350 from Henna Chevrolet and had some issues with the tool box. When it rained, a large amount of water formed in the toolbox's causing to damage my daily work tools. When told, dealer said I had drove through a "pond" to have that amount of water in the toolbox attached to flatbed. Went a second time and a 3rd time as well. I didnt have the truck for 3 days only for the problem to keep happening. By the 3rd time I recorded a video of checking other similiar model truck and more then half had water in them. In the end I had to get brand new tools and the problem is still there. Response Mark Butzberger is to call the Oem Truck Equipment who "fixed it" eventhough I got my truck through Henna not the other company. read more

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I spent 3 hrs the night prior to going to pick up a truck I negotiated online reading all the negative reviews that center around the Service Department. I drove from Houston so it's disappointing to hear because the Sales side knocked it out the park. I dealt with Levi in Sales and Fernando in Finance. Driving 2.5 hrs I thought to myself this better be good experience...well I drove back to Houston in my 2016 Silverado Z71 thinking to myself why did I have to drive to Austin to get the car buying experience I have looked for the previous 8 new cars/trucks and many used purchases. I will look at Henna for my next vehicle for sure and I will recommend them to anyone I know looking for a new vehicle. GO ASTROS read more

Henna Chevrolet - Car Dealers Near Me - Austin, Texas

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After having a really bad experience with a different shop, Mark W. came to the rescue!! He helped me understand the process and gave me different options to choose from! I am so grateful for all of the help that he offered to me and will absolutely go to him in the future for any of my car needs! read more

WOULDN'T RECOMMEND HENNA CHEVROLET TO MY WORST ENEMY! Lie, cheat, steal, mislead, manipulate, deny, lie some more! There are slimy used care salesmen and then there is the used care sales and service team at Henna Chevrolet, the latter is the worst! I am usually quite cautious when making vehicle purchases but I heard Henna Chevrolet had a good reputation so I decided to go to them for my used car needs when I saw a used Dodge Caravan posted online, what a d*** nightmare that decision proved to be! From the start the sales rep manufactured a high pressure, demeaning environment, using deception, intimidation, blatant lying, and incredibly repulsive behavior to try to get this sale. He claimed that the vehicle had passed state inspection, the fluids had all been recently flushed, brakes in good condition, and all major components were in good condition with no known issues aside from an A/C switch that the garage would replace once they were able to source the part. While taking the van for a test drive the brakes were in noticeably horrible condition, nearly non-existent, putting my life and the lives of others at risk on a quick 20 minute test drive. I communicated this after returning to the dealership and he denied this to be the case, insinuating I was lying and making it up as a negotiation tactic; I was totally shocked they would even allow a consumer test drive a vehicle in which the brakes nearly failed multiple times! When I asked for documentation on the condition of the van this rep grew increasingly angry towards me, as if I was personally insulting him by not taking his word that all of these items were in the stated condition. As aggravated as I was by his deplorable, immature behavior, I was a bit desperate for a vehicle given the lack of inventory caused by the used car shortage. I put emotions aside and determined that, if the van was in the condition alluded to, the price was doable (I should have grown suspicious that the car was on the market for 100 days prior to my visit). I told him I wanted to get the vehicle inspected by an unbiased garage before officially committing to it, rationalizing that it was an older vehicle and the brakes were only a minor item. He got angry at me for suggesting I get it looked at elsewhere "BRO!!! OUR COMPANY HAS BEEN IN BUSINESS FOR !YADA YADA! YEARS, DO YOU REALLY THINK WE'D F*(& YOU!?" After my insistence, we agreed that the deal would be contingent on my approval after getting a third party inspection and Henna agreeing to replace the A/C switch / addressing the brake issue by installing new brakes and rotors. More intentionally antagonizing antics were deployed when he gave me 30 hours to get the van looked at (a near impossibility with the busy-ness of garages these days) and told me I had to bring it back to him personally on a Saturday - a day he knew he wasn't even working! - to return it. When I arrived back at the garage to share a list of $3,000+ worth the work that needed to be done just to get it in the condition he indicated it was already in, he was nowhere to be seeing. I asked for the service team that apparently did the work and was completely shielded from them as well. He wasted 2 hours of my time this Saturday, again, intentionally. Over the weekend I rationalized some of the items were routine maintenance items and I'd be okay purchasing the vehicle as is assuming the two items in writing were addressed. When I got in contact the following week all hell broke loose! He denied ever telling me the fluids were flushed, brakes were good, etc. When I reached out to the Director of Sales, he welcomed me with an even more heated exchange out of the gate, denying to honor the work his rep had agreed to which both parties had *IN WRITING*. Sharing a super unprofessional, profanity-laced rant at me while I remained calm, he finally acknowledged that his team did indeed agree to the brake and A/C work, after imploring me to "just bring the van back in for a refund! "We'd never agree to do this type of work on such an old used vehicle," but they did!! The rep's unprofessionalism, lack of visibility and accountability made so much more sense to me when I saw how the Director treated his customers as a leader of the used car team, incredible! Finally, after several soul-sucking hours spent arguing with both of them and their "make ready service" lead, they agreed to do the work as promised. Due to family illness I had to leave the Austin area for a few months to be with family. When I returned I found that the brakes did not seem to ever have been replaced as the service team said. I immediately tried reaching out to them to understand why the brakes were still in such poor condition and they ignored calls, emails, and texts for weeks on end before eventually telling me "I was beyond their 3 month window" and they won't honor the work I've now invested $5k+ to get it in the condition they claimed + still need to get the brakes replaced. AVOID! read more

I'm recommending Dustin Cannon and this dealership if you're looking for a new or used car. They've been super quick, responsive, and helpful...not to mention I saved some money as well. I've had a better experience than I did at Carmax and they're pretty solid. There's no one better than a straight shooter read more

After Hanna service department left a bad taste in my mouth my new vehicle needed its 1st oil change so i wanted to give them a 2nd shot. This dealership doesnt take appointments for basic services so i drove up on my lunch break and was quoted about an hour wait. Its been 1 hour 15 minutes and my cars still being serviced. This dealership definitely has a busy service department and since they do not take appointments I will probably not return for my routine maintenance. Hopefully I'm not here much longer... Update- my oil change took TWO HOURS! read more

Unfortunately both Chevrolet and especially Henna is a huge disappointment to say the least. The salesman was absolutely terrible. Zero knowledge on the cars, and worst then zero on accessories, gave wrong advise that ended up costing us unnecessary $. Once the deal was done, disappeared without a trace. The equinox although brand new had problems from day one, we had to come back 3 times for the same problem, after only 5 months we decided to give up and traded it in for another brand. Do not waste your time in this dealership, and do your research on cars. They look great, but that's about it. read more

I called Dale in the Isuzu service department on A Monday afternoon to get a truck looked at he told me to bring it on in but may be a couple of days before they could get to it which i expected on a short notice. I pulled up he was outside and immediately waited on me got my information and I left the truck for service. The next day I received a call expecting the worse but he had told me everything was good and just had to reset the computer which takes special software. I own an auto repair business and I appreciate honest repair faculties that is how I run my business. Not having the software needed Dale could have told me anything but was straight up honest. I would recommend Henna Isuzu and Dale to anyone. Thank you for a great experience Kevin D. read more

We already pretty much knew what we wanted. I looked at it online and made an appointment with Craig in sales. He was great! Super helpful, not pushy at all! He even fed our 3 kids and set them up with cartoons so they wouldn't be bored! John in finance was also awesome! Broke down everything and let us know exactly what we were getting! One of the best car buying experiences we have ever had. In and out in about 2 hours. On our last car purchase, we were at a different dealership for 8 hours! My only negative was that the car didn't have leather and we wanted it. We paid extra for leather and brought it back in 2 days to get it installed. Craig set me up with a loaner car for a day it would be out. The lady at the loaner counter was less than friendly, although everyone else in that department was great, so I chalked it up to a bad day! Overall, great experience and I would definitely recommend! read more

If I could give them more than 5 stars I would! Their attention to customer service was the best I have ever received from any dealership. I was on the hunt for a truck for my husband but couldn't find the one he wanted in Dallas so I decided to look in the surrounding cities. This is how I stumbled across Henna Chevrolet. I spoke with Anthony and in the same day I was able to secure the truck. He was nothing short of amazing and provided me with everything that I needed to know. I also worked with John in financing who was the absolute nicest person and explained everything in detail, answered every question I had and found us the best financing. Although I live 3 hours away, I will definitely be buying from them in the future. They made this process so easy and were just so helpful along every step of the way. How they made long distance car buying so simple and made me feel at ease, is beyond me. I can't thank them enough! read more

Very bad customer service at the service repair department. My car was there for a week and they didn't even repair it or touch it they told me I had to wait 2 more weeks they were also very rude. I would go there often but I honestly don't recommend it. read more

Update: I did have a good conversation with the service manager, and was able to get the towing charge refunded to me. I appreciated Mark speaking with me so cordially for an extended period to explain the intricacies of what's going on with these Equinox sub-par engines. But the whole situation could have been handled so much better, e.g. a promised loaner car should have been honored and the repair should never have taken 5 full days. If Henna saw that it would take longer than a day, they should have communicated in a much more detailed and frequent manner, rather than hours-later returns to my daily texts just to read that "the tech is trying to get to it today or tomorrow," with no offer/delivery of a loaner vehicle (I would think a Chevy auto dealership would have a readily-available fleet of loaner vehicle available, even if it's a bright orange 2018 Chevy Spark with AM radio only). read more

I have been purchasing parts from here for years now, I'm am very happy with the prices but more with the customer service. Edie in parts department has been helping me with my parts for years and knows what he's doing, I would never go to any other dealer even if I moved further away! So if you ever need gm parts call Edie Even if it's a Cadillac ! read more

Henna Chevrolet - Duramax injection pump - Car Dealers Near Me - Austin, Texas

I was driving my 2019 Chevrolet Corvette to work one day and noticed the smell of burning differential fluid when I came to a stoplight. Differential fluid has a very distinctive smell and if it's leaking it's definitely not a good thing, so after I got out of work I checked things out. I was looking at the rear end of the car and could see differential fluid all over the back end and on the exhaust, so it wasn't a small leak either, and you could imagine I was really concerned about the damage that was possibly done to the car driving with a differential leak. The nearest Chevrolet dealership was Henna Chevrolet, and I had heard that the best Corvette technicians in the greater Austin area were there so it was the natural place to go. When I got there I explained the issue, and pointed out several other things (including one issue that I know from reading the CorvetteForum that was hard to get fixed under warranty, which is the key fobs eating batteries within a week). I wish I remembered the name of the guy who took down my concerns, because he was very friendly and made me feel welcome. I got into a courtesy rental (the rental guy was friendly too) and was in touch with Mark Wilson, the lead service technician and the Corvette specialist. He kept me apprised of the situation with my car, and reassured me that it would be covered under warranty. I was initially told that there was a backlog of a month's worth of work by another person at the dealership but my car was fixed within about 1.5 weeks, which is far preferable to a month. On top of that, Mark was able to get both my key fobs replaced under warranty, which was a big deal because it was getting to be a pain to constantly open up the fobs and replace the batteries every 3-4 days. My experience with everyone at Henna Chevrolet was great, and I won't hesitate to take my car to Mark Wilson in the future for work, warranty or otherwise. Thanks again. read more

I want to give thanks, where thanks is due. My daughter's car was in for a diagnostic. I felt the time frame to actually look at the vehicle was excessive. I called Henna and in spite of my rudeness to the service manager, he was nothing but kind in return. They were able to perform the diagnostic sooner than originally stated and called me promptly thereafter. Thank-you for the graciousness you showed me even when I may not have deserved it. You have restored my faith in the auto service industry! I appreciate your help with her auto issue. read more

Purchased a used car from Henna. Calvin Chamness was THE BEST representative we could have asked for. He answered all our questions and was more than happy to help. Definitely recommend to new buyers and anyone looking to get honest information. read more

They sold us a used car that was a lemon. We've had trouble since the beginning. We purchased the warranty because it is a used car. However, every problem that comes up is strangely not covered by the warranty. The parts and labor of the latest problem with this car are more then the car is worth. This was bad business dealings on their part. We've had to use extra time driving this car back and forth for services all the time and extra money to try to get it repaired. I DO NOT recommend purchasing a used car from this place. read more

Their service department is awful. There's a smiling con-man there to great you, but the prices are a rip-off. They will mis-diagnose the problem, and charge you for both visits. Also, they will recommend the most expensive solution. Example 1: A/C failure. Charged me to replace an AC fan clutch. A/C still did not work. Then charged me to replace the compressor. There's no evidence the fan clutch was ever a problem. It was a guess. They did not reimburse for the fan clutch. Example 2: Fuel vapor leak. Quoted me $1200 to replace all 4 fuel injectors. I replaced just the o-rings for $4, and solved the problem. read more

I bought my 2013 Camaro in Dallas. I was here in Austin on business and I called to ask them to look at my car because the 'Check Airbags' light was on. I needed it looked at ASAP because I was traveling with my 2 children by myself....and safety. The service guy told me [VERY RUDELY] that I needed to make an appointment and the earliest they could get me in was in 3 weeks. I was annoyed, so I explained my situation and he replied very rudely that there was nothing he could do and suggested I take it to the CHEVY I originally bought it from when I went back home. So pissed off I called the Chevy in Round Rock and they were super friendly had me take it in and fixed it the same day!!! They drove 50mins to go get the part they needed to fix my car because they actually cared about my safety! read more

I stopped by Henna Chevy mid week during lunch, which happened to be the same day that the snow storm hit. Needless to say - the place was exceedingly dead. I am in the process of buying a new Tahoe, so I wanted to see the inside of a couple of models to tell the difference - LTZ and LT. The sales person I talked to made me trudge out through the snow to go pick out the truck that I wanted to see, rather than to look up their inventory on the computer. After looking at a couple of vehicles and deciding quickly on the color and model I was looking for, I politely left him my number and name so that he could work up a quotation on getting me a vehicle on order. Here we are 3 days later and the sales guy has still not called. I cant imagine many people muddling through the snow to go look at a couple of vehicles.... nor can I see any reason why the sales guy couldnt have quickly worked up the numbers with the boss man and come back to me with a number. Hell, I rolled up in a Benz - so I could clearly afford the car I was looking at. I just dont get it. Because of this, I'll again return to Gunn Chevy down in S.A. (again) to make my purchase, at least they treat me like a potential customer.... unlike Henna. Meh. Yall blow. read more

Went in looking at the Chevy Equinox. Talked to a guy named...and I kid you not..."BBQ." Before we ever even got to drive anything, he looked at our trade (an immaculate 2007 Buick) and told us that we would be wasting his (and our) time...shook my hand, and that was that. Got in my car, drove down the road and bought a Nissan. Bypass this place...not worth the hassle. read more

Having been a long time Austinite, and personal experiences in the past... My husband was dead set against buying from Henna. Long story short, I convinced him that I'd do the footwork and wanted to take a look at a used minivan they had online. I popped in unannounced after emailing a sales rep over the weekend. Low and behold the sales rep who answered my email on a Sunday was the one to greet me at the office; Alan. Before he took me to see the van, he told me about another van that they just took in on Friday. I said I'd look at it, but I was not a fan of the Town and Country He took me and my 2.5 year old on a golf cart ride clear across the dealership property to the back where they were going to inspect the van. Turns out the van was just too small for my growing family of 7. We swung back by and looked at the Town and Country. I was impressed, nice ride. He filled up the tank and let me have it for a test drive, take it to my mechanic and finally to show my hubby. 5.5 hours later I drove back with the van and the hubby; which was a feat in and of itself since he had a bad taste in his mouth about Henna. Alan was absolutely awesome and made the entire experience enjoyable so much so that we bought the Town and Country van from him. The entire process was about as stress free as I could have ever wanted and we ended up with a great deal! I would buy from Alan again! 20 year experience in knowing how to treat his clients shows! read more

Horrible dealer...had covered warranty issue in 9/2013 and it re-occurred in June. 5 year drivetrain warranty expired 12/13...same issue , claim denied. Henna is NOT for their customers. After 8 Chevys since 1990. NO MORE GM TRASH Mark Smith read more

The service department goes above and beyond to help. I made an appointment which made it really easy for me for once I got there. It took a little time to get the work done but for me I felt comfortable with it knowing I was getting great and honest work. I was keep in contact throughout. read more

I took my car to Henna to sell it and the process was very quick and hassle-free. They gave me $500 more than the CarMax offer I had been given. read more