When they used to do body work they did a great job. They closed that department but I still used their service department. Which does good work but stopped doing appointments. So my wife and I take are cars in at the same time we are told 2 to 3 hours. Her car is done on the 3 hour mark but they were up front about it. I guess first come first serve doesn't mean anything as I sit here watching cars that came in after me go on the lift. I have been here for 3 1/2 hours and my truck has not even been worked on. Henna and I will be parting ways if you can't make a appointment and they can't keep the order in which people came in,I am not going to wait all day for a oil change. read more

Do not buy or take your car in for service. I took my car to Henna Chevrolet for overheating problems the car had no check engine light at time of service they ended up replacing the radiator for $1,500 after 4 days of my car been at this place I left with my car still over heating and with check engine light on. read more

Don't make an appointment for service and don't go to lane 3 or 4 for faster service. I ordered a service that I was told I could sit and wait for. "Go to lane 3 or 4 no appointment needed" they said. Well, I made an appointment because I had to go to work. This is a small service they do on a routine oil change so it should take long. I called mid day and late afternoon after my 7am appointment. I had someone drive me here and then take me back. What a waste for a service that happens during a normal oil change. I would hate to find out how long an oil change takes. Inconvenient and completely inconsiderate. Don't come here for service at all. The service advisor even told me to move my car to lane for to get my service done faster. read more

I just made my first purchase through Henna Chevrolet. The experience was great because of the sales professional, Calvin. I remember him telling me early in the process that "buying a car should be fun". Until this experience most of my purchases have been stressful. Calvin followed through on his commitment to keep it fun! He does care about his customers and he follows though on every promise. The vehicle I wanted was a little outside of our budget but Jim surprised me and was able to get me in the vehicle I wanted at a price I could afford. Everyone that worked there seemed really positive and friendly. I recommend Henna Chevrolet but honestly would buy from any dealership that Calvin Chamness worked for. Chad C read more

Luv my new (to me) Jeep Liberty. Visited Henna this past Saturday looking for a used car. Matthew A. was an amazing salesman. Just the right amount of flexibility and not too much pressure. Test-drove several. Took one home the same day. Staff and service both excellent. Hope everyone is as nice when I come back in a couple of years to trade up ! read more

Henna Chevrolet - Luv my new (to me) Jeep Liberty. Visited Henna this past Saturday looking for a used car. Took this one home the same day. - Car Dealers Near Me - Austin, Texas

"BBQ" is a my new favorite car salesman. I know, I know, that's like saying a person has a favorite lawyer! In this case, we were there to buy my wife a new car. I steered her one way (toward something more economical and 'green') but BBQ actually *listened* to my wife and found out what she really wanted was a Camaro. He softly coached me into listening to her and make a happy wife. The sales process was painless, and this probably has something to do with me being a GM employee. However, it does not take away anything from the work BBQ put into the sale, even knowing his "cut" wasn't going to be very much. I would recommend Henna and BBQ to anyone in Austin looking for a new GM vehicle. read more

Just left Henna with our beautiful purchase! LOVED the amazing service we received from CALVIN. He made us feel like family and he's someone who has been in the business for many years so he's super knowledgeable. If your in need/want of a car go see Calvin!!! read more

Just wanna say thank you to the awesome people working here. Also a big thank you to Calvin Chamness who got me the perfect car. Just what I wanted. It's beautiful!!! Will definitely be shopping here again. Thank you guys for everthing. read more

Visited Henna to check out a couple of vehicles I was interested in and I received some of the best service possible from Nick Swenson. He was very knowledgeable on the products, was helpful to explain policies, pricing and other aspects of car purchasing that I did not receive from other salespeople. Nick also helped to accommodate some specific requests I made in regard to the Impala that I wanted, and did a thorough job of finding a vehicle which had the specific features I was looking for. If you're looking for a new Chevy and hate high-pressure sales, I would highly recommend Nick! read more

I had such a great experience buying my first new car here! There was no pressure and it was such an easy, relatively quick, process. Richard specifically helped me out but everyone I met was super friendly and helpful. Would definitely work with them again and recommend them to anyone looking for a new car! read more

Tony was amazing! My husband and I had to bring our children with us to get a new car, and it was a complicated process for us. After going to several dealerships with less than accommodating sales people Tony made the whole experience enjoyable, easy, and as painless as possible. With two children in tow (a three year old and 10 month baby) he was able to walk us through the process beginning to end. We are proud owners of a new to us car, and kick ourselves for not going to Tony first. If you are going through a rough patch and need help with a car we would recommend him hands down. He really felt like family, and we truly felt cared for. read more

Mark Wilson, the manager in the service department was truly amazing today for me! My car battery had died three times today and they were able to fix it within 10 minutes of me driving up right before they closed! I was able to charge over the phone my battery with the parts department and Mark and his service team were able to get me in and out of there in no time! I bought my car there at Henna three years ago and it's the only place I'll go get service oil changes car inspections anything I need the service me all the time! They are number one on my list and Henna is my home if you're looking for a great car dealership and a wonderful service department Henna is the place for you! read more

Calvin Chamness took care of me and went above and beyond to make sure i was happy. He is extremely knowledgeable in the car business. He went out of his way to ensure the best customer service, and helped me hunt down a truck perfect for me. Henna Chevrolet is lucky to have him as a salesman! read more

After a month of looking around for a truck i came upon one through this dealer. When I called to verify it was still in stock I was connected with Calvin and later met with him that day. He was very kind and made us feel very comfortable with the situation. I came with a trade in and he got me exactly what I wanted the first time around. There weren't hours of back and forth negotiations with managers and other frustrations that you usually run into at a dealership. With the trade in, the and the purchase of a new vehicle, we were in and out fairly quickly and we will definitely return to Calvin for all of our future car dealings. I will be highly recommending him to our friends and family. read more

Tony Elfrez is the best! He is a real pro with tremendous product knowledge and know how in getting the job done for his customers. My daughter is going to trade in her Cruz for a new Malibu in two months and Tony has won her business hands down. We want to also extend our sincerest thanks to the whole Henna team. Everyone there exemplifies the true meaning of what an amazing dealership is all about. Regards, The Cope Family read more

I have bought quite a few cars in my lifetime and go to dealerships expecting to have a bad experience. However, in this case the process of buying a used truck went smoothly and was stress free. My wife and i both enjoyed working with our sales guy, Rocky. I would buy another vehicle from this dealership. read more

I recently sold a used car to this dealership and Calvin Chamness was a pleasure to work with. He made the process very easy. I would highly recommend selling your vehicle to Hanna Chevrolet! read more

You have to give one star to do a review...henna sent my husband a christmas card thanking him for his continued business and offering to buy his 2012 Chevy Cruze for120% of book value !!!!!! my husband has never been a customer at henna and he has never owned a chevy...he drives toyotas (for the last 30 plus years)....the letter was from the service manager....i on the otherhand owned a 2012 cruze...have never been a customer at henna and never will be even though they are less than a mile from my home and my husband and i have different last names....looks like someone is delusional over at henna read more

Overall great car buying experience. I have bought several vehicles over the years from various dealerships, and I am of the belief that car salesmen are among the most dishonest, opportunistic, untrustworthy people I have dealt with. I don't trust them, and often can see through their crap. I went to Henna last week looking to buy a truck, and I was surprised in my car buying experience. RJ was my salesman, and he was pretty matter of fact and got me into a truck I would be happy in. Fernando in finance did a great job and was able to find me a good rate. There was a miscommunication by one of the admin after the deal closed, which put me in a bad spot, and I was pissed. Carl, one of the managers, immediately addressed my concerns, and went above and beyond to make things right. Not many dealerships I have dealt with seemed as genuine in making sure I was 100% satisfied as Henna. Perhaps slowly but surely salesmen like RJ and people like Fernando and Carl will change my negative perception of these vultures. Then again, Henna might just be one of the few good ones. Either way, I'd shop there again. read more

I had a great experience with the salesman and manager. I got a great deal on my purchase of a new 2016 Chevrolet Silverado Doublecab LT Texas Edition. I highly recommend this place. read more

Henna Chevrolet - Car Dealers Near Me - Austin, Texas

There are no words to explain my experience at Henna Chevrolet Austin! Matt Adams was so helpful and patient from beginning to end! The best customer service I've had at any dealership that I've encounter in car purchasing. My situation was NOT the greatest and he made it happen! If you are need of a car and a good sales person then Matt is the guy to go to! Again, MATT ADAMS at Henna Chevrolet Austin is who you need to go see!!! read more

I regret even going through with this deal on a car I found at Henna. Even with a large downpayment they tried to make me jump through a million unnecessary hopes for financing. We had to leave and come back several times because they were being slow and kept putting things off with me. I bought my car on my own but Henna refused to ever call me with updates. Instead they called my boyfriend each and every time. I said something about this and the best answer they had was they thought we were married. Ridiculous. His name had nothing to do with my sale whatsoever. He was physically present and that is all. How sexist. This place needs to learn it's 2016 and maybe that will convince them to renovate their buildings as well. The service department also lost the tires that were to be replacing the worn ones on the car. They tried to put on the wrong ones. Then they found the correct three and I had to come back for one. Service cashier took forever to take my payment because she was too busy shooting the breeze with someone, not business related. Gave me attitude and not even a thank you for paying. And I paid a LOT for my tires. I used to work at a GM dealer so this isn't foreign to me. I should have went to Covert. read more

Alan Klug and Calvin Chamness were excellent. Put me in a Suburban I couldn't be happier with. They were quick and efficient (done in less than 2 hours), and courteous and helpful every step of the way from walking in the door to driving out in a new car. Fair value on trade, fair pricing on the car and just a great experience all around. Highly recommend them and Henna for your next Chevrolet. read more

I've waited another year and finally decided today was the day to get my key recall fixed, last year I went to Henna and waited an hour to be told the machine doesn't work. This time I set an appointment, and with better judgement called to make sure it's working before I go. Guess what...still not working! What the heck is going on at this place? read more

These guys tried to sell me a pre-owned vehicle with frame damage, and other issues caused by the accident, without disclosing the damage or the accident. The manager was extremely rude and outright lied. I was never showed a Carfax report or their "vcheck" which did have the accident in the report. I wasted a lot of time and money, missed work and damaged my credit with inquiries to end up without the vehicle due to their negligence and shady business practices. Do your due diligence with these people if you decide to give them the benefit of the doubt. Make sure you ask for the "vcheck" as Carfax is almost always inacurate. read more

This is a review of selling my used car to Henna. Carmax gave me an offer of $700. Took my offer to Henna and true to their advertising gave me $500 more than that. Super quick, 5 minutes of paperwork. Super friendly. Genuinely interested in my past experiences in buying used cars. Only negative is couldn't get the money right then, needed to come back later, or mail. But that is minor compared to the overall experience. read more

A big shout out to Wayne and the service department!!!! Traveling coast to coast and AC goes out outside of Austin. Called two local Chevy places....Henna was the only one willing to work me into their schedule on a Wednesday afternoon. Wayne was extremely helpful and honest. Gave me a loner car so I could get to my hotel for the evening. AC was repaired and I was back on the road the following morning!!! read more

This was the worst experience I've ever had taking my car to a dealership in my life. I am extremely disappointed in the lack of communication and knowledge of the servicemen at this dealership. I had an appointment to drop my car off on Thursday at 7am and they told me they may get to it that day but for sure Friday...maybe first thing Saturday morning at the absolute latest. 6 days later (5 full business days) and countless messages being left for the Servicemen, I still was never given a call to inform me of the status of my vehicle. FINALLY late Tuesday afternoon he answered my call and let me know they were test driving it "as we speak" (I magically called right as they were test driving it - hahaha sure) and that he'd call me by the end of the day to let me know what was wrong with my car. Guess what? He didn't call me. I called all the next morning trying to get ahold of him and left several message and had other team members leaving notes on his desk to call me back. I had finally had enough and called and asked for the Service Manager who said he'd get to the bottom of it and would call me back. Wednesday afternoon he called and said they were looking at it and I'd know the diagnosis by the end of the day. I received a call from the original Serviceman at the close of business telling me that nothing was wrong with my car so there was nothing they could do for me and that I could come pick up my car. Nothing you can do for me?!?! You're telling me you've had my car for almost a week, just now looked at it today and that I can come pick it up as is?! Perhaps if the car would have been looked at within 2 days of me dropping it off it would have shown the errors that I brought it in the first place for, but it sat off in the parking lot for 7 full days instead. I understand that dealerships are busy and that there's some things you can't fix without the error showing up in the moment, but all I am asking for is transparent, honest, and timely communication. I was completely kept out of the loop and it was a full time job tracking down the servicemen to get an update and was nearly impossible to get a callback. I had an appointment and was never even offered a loaner vehicle despite not getting to my car until 6 days later. After not getting to my car on the 3rd day, yhe courteous thing to do would have been to offer me a loaner. At this point, I will never be back to Henna Chevrolet and I have made sure to tell all of my friends and coworkers about the experience I had. My uncle owns Norman Frede Chevrolet in Houston and I would rather drive to Houston than take my car to Henna ever again. I understand how reviews work and how important they are to running a successful business and gaining customers that promote your business. I feel sorry for Henna that I had to give you 1 star, but it's the only accurate reflection of my experience with your dealership. read more

My wife and I were in the market for and new Chevrolet Tahoe. We started by first trying to get a value for our current Tahoe. I had heard very good things about Henna and decided to look on the website to see if there were any vehicle that caught my attention. I found a vehicle and sent an inquiry. I was surprised to get a response since i was looking at around 10:00 p.m. I exchanged several emails with Craig Martinez and when my wife and I were finally able to make it in, the entire Henna team was great. We took a test drive of a Tahoe and Craig explained everything about the buying process. Craig made the entire process seemless. We never felt like we were being sold a vehicle or that we had to buy anything. My wife and I decided on a Silver 2013 Chevrotlet Tahoe LTZ. We could not be happier with our purchase or the level of service provided by Craig and the rest of Henna Chevrolet. Thank You, The Torres Family read more

I recently purchased a vehicle from Henna and the whole process was amazing. I inquired online about a vehicle I saw online. I dealt with Richard Helphard via email and he answered all my question and allowed me to do most of the paperwork online. Which I loved since my schedule keeps me pretty busy. When I arrived the vehicle was upfront and ready for me to take a spin. The moment I walked in the staff on property greeted me with a warm hello. While in the waiting room I met Darlise(sp?), it happened to be her birthday, and she shared her treats with me and we talked while I waited for some paperwork to be processed. The process was fast, was only at the dealership for an hour or two. Longest part was the financing, but Dean in the finance department was able to work out an amazing deal for me. It was a big purchase for me and I did not feel forced to walk out of there with a vehicle. I would recommend this dealership to anyone looking to purchase a new vehicle! read more

We brought in my Chevy Equinox six weeks prior to the completion of service. We explained three issues. Our heater didn't work, the check engine light was on, and when I had to enter a highway and speed up to enter the flow of traffic, the vehicle did not respond, endangering me and my passengers. I allowed for several hundred feet when entering a highway, but the car would not exceed ten miles an hour, enabling any car behind me to reach me within minutes. The car was returned initially in two days. The customer service person told my husband the check engine light was off and the heater was working. He elaborated that no problem was found with the heater. My husband explained the heater issue again and the technician stood his ground that there was no problem because Henna had performed all diagnostics and the heater was in working order. We brought the car back two days later, during a very hard freeze, and tried to explain again that the heater didn't work. Oh, and the check engine light came back on. They worked on it again, and said everything was fine and it happened again. The check engine light came on, and the heater didn't work. The problem this time was all this took place over a weekend and then the electrical system went crazy and our heater had a loud knock. The car would be off and the speedometer would move on its own and the lights stayed on. Henna had it towed to their shop and then kept it for four weeks! The manager explained that we were "under warranty" and the repairs wouldn't cost a thing. We weren't - that was salesman-speak for we screwed up something in your car and now we are fixing our mistake and can't charge you. The heater, and whatever the check engine light was alerting them to, were fixed within a week. It took four weeks to diagnose a problem and to replace a fuel pump. And it didn't work. We will be taking our car to RR and will never bring it back to this shop again. Worst experience I've ever had with a dealership. These mechanics are supposed to be experts. I believe my car sat in their parking lot while they worked on paying clients. read more

I went for oil change, I asked Brad how long it will take. He told me an hour or less as I'm the next car. I waited 1.5 hours. I asked how much longer & my car was still waiting for the service. He told me likely 30 more minutes, he didn't apologize. I didn't have an appointment but wish I had known how long before I spend 1.5 hours for nothing. read more

Craig and Clark helped provide an excellent experience for me. They helped me find a truck that was well-equppted and for a good price. Best Chevy dealership in town! read more

Just another horrible experience at Henna Chevrolet. Took my Malibu in for an oil change and inspection. They told me the battery was bad along with the negative cable and they were unable to move forward with the diagnostics until they replace it. There was absolutely nothing wrong with the battery and cable as i found out later and i saved myself over $500. They also mentioned the brakes needed replacing and discs needed to be turned in which i agreed as I felt the uneven wear in the discs. After the brake job i still feel the uneven wear on the discs. Did they even turn the discs? Also during this inspection I was informed my motor mounts needed replacing. I actually brought this to their attention back in December of 2017, when the warrenty was still valid, they informed me it wasn't a problem all the while i knew the same symptoms then are the same today only worse. So now I must pay to have the motor mounts replaced now that my warranty has expired. They refuse to take responsibility for their mistakes and all they want to do is over charge the customer. Spoke to my service advisor, Wayne, Friday before labor day weekend and told him my issues with the inspection, battery and brakes, he said he would get with the techs and call me back after labor day, its been over a week, he still hasn't responded. I do not recommend doing buisness with this company. Inially i let my wife handle it until i realized they were taking advantage of her kindness and wasted her time all the while sending her off in a car with true mechanical issues. This is the car we use to drive my 6 year old niece in. I gave them a chance to make this right and all they do is give excuses and avoid thier responsiblities. I'm still waiting for Mark the general manager to call me back concerning the motor mounts, it's going on three weeks and I truly feel they do not care. If you are researching for a honorable dealership to buy and service a car, do yoursef a favor and avoid this company, it will save you a bunch of stress, time and money. Can not be trusted. read more

This was the ABSOLUTE BEST car buying experience I have EVER had! If you are in the market for a NEW TO YOU vehicle, Alan Klug is the man to see. From sales to finance, if there were a 10 star rating I would give it! read more

At Henna Chevrolet, they have the worst salesperson I've have ever met, his name is Joe Cortez, he's very irresponsible, lie to customers, says that he would work on your paperwork and that he will call you rigth back, two days goes by and you still won't hear from him, every time I had to call him he would complain about his day been a hell and busy. I had to give up on him and move on to the next car dealership, i don't recommend anyone to buy a vehicle at this dealership, i feel sorry for the co workers and clients that have to put up with him and the bad reputation that gives the dealer. read more

When I finally made the decision and was ready for my first new vehicle purchase I asked around and was recommended to Henna Chevrolet I was lucky to have as my sales rep Dianna Mojica she was extremely helpful and provided an excellent customer service. I'm all about customer service. Again thank you everyone at Henna Chevrolet but specifically to Dianna & Mark. read more

Parts department deserves less than 1 star wow. The worst service I've ever received. I called in to get a quote on tires and right after answering the phone the representative had a bad attitude answering the phone. If you want to be talked to like you're an idiot, give these guys a call. I will be taking my business to a professional establishment. read more

these scumbags are flat out thiefs. if you take your car there they will ripp you off for sure, total douch bags, the commerical part will screw you good, had my truck 4 moths and when we called they said they were working hard on it, well these clowns did not know we have gps on all of our trucks and they only started the truck for 3 mintues, these people suck ass, and are atraight up thiefs, we picked up the truck cause the bad ass techs they have there could not fix it, well i got it fixed my self, im smarter then the dumasses that work in the commeriacl there, all they do is look pissed all the time, we will not be taking our truck there any more thats for sure read more

Had a good experience with the new car sales and finance staff. We were able to cut down on our wait time since you can email and text some your info before arriving. We knew exactly what we wanted and thats what they helped us accomplish. We still had some considerable wait at times, but other than that, we found our new place to buy a vehicle. Clark Yoder was especially helpful. read more