I have been coming here for many years and am always treated with the most respect and kindness…read morefrom the front desk at check-in to my departure, this place is so great. Sherri is an amazing tech and is always very gentle and sweet with me, making a pretty uncomfortable situation so much more bearable and making me at ease with the imaging. If you're debating where to go...this place is IT!! Thank you, MCAI!!!

diagnostic mammogram (DM) and us for 4 mm mass right breast. DM was fine. tech was compassionate…read moreand professional. US seemed ok, but follow through was unprofessional. BTW tech was curt and crabby for dealing with patients like me. I was told the radiologist would come me in to review results with me. didn't happen. Tech flitted in and said it was a cyst and not a complicated one BTW There is no such thing as a complicated cyst. get dressed and come back in a year fora screening mammogram. This is NOT the place to go for compass care if you suspect cancer. I have reached out to the director and will request a second opinion from a more qualified doctor.

If you care at all about your health, please avoid "Duly Health and Care". We have had two…read morespectacularly poor experiences with Duly - the first involving a botched ECG that spiraled into a cascade of unnecessary testing, being told that my husband had suffered "a massive cardiac event", being charged over $2500 for nothing, and finally learning that all previous tests had either been performed and/or read incorrectly. The second situation involves patient abandonment over the fourth of July weekend - when a patient with newly diagnosed Stage 3 multiple myeloma was left entirely without pain medication for three days. Tried to get the Rx filled before the holiday without success - and the "on-call doctor" was "away from her computer" and suggested that he take Tylenol for his vertebral fractures. Stay away if you'd like to live.

The doctors and care at Duly are great. But the phone system and/or training of those who answer…read morecan be a nightmare. I have to change mail order pharmacies due to a change in insurance. Aetna/CVS Caremark worked through my prescriptions in detail, contacted Northwestern Medicine for the ones prescribed by those doctors, with no problem and these prescriptions are on the way. However, Duly is not returning their calls. For days now, I have gotten texts asking me to get my provider to contact them. So I call Duly, get placed on hold, from the hold they drop me back into the phone queue. I leave a message for them to call me. They call me, I ask not to be placed on hold, they put me on hold anyway and I get dropped back into the initial phone queue. (I suspect this is also happening to pharmacies who call them.) Eventually, someone calls me back and tells me it is my responsibility to find out the Pharmacy's address. Since Northwestern is already shipping the prescriptions I got from them, I went to my Northwestern MyChart, copied the new pharmacy address from there and tried to enter it into my Duly mychart. Duly's MyChart won't accept it. I messaged through MyChart, explaining the problem, including the address. Of the 4 options for tagging the message, the only one that made sense was 'Insurance'. Got a reply message that I had reached the wrong department. Have now messaged with a tagline "medical question". If that doesn't work, registered letters are next. So far I've spent over 6 hours (including all the phone calls and holds with all parties) trying to get this simple issue taken care of. Still not resolved.

Dr Walker is simply the best. An Endocrine Surgeon specializing in thyroid care with incredible…read morecare and extensive experience and expertise!

You will be unable to find a more thorough, more competent, more caring doctor. Dr. Walker is a…read morerare find. Her knowledge and compassion run deep.

I've been treated here for over a year for arthritis and a torn meniscus in my left knee. The…read moreinjections provide immediate pain relief and the staff are always friendly and compassionate.

I saw dr. O'Reilly for knee pain. It was suggested I have knee surgery. Got an injection that…read moredidn't help. I called to see what I should do next and the person I spoke to suggested I get another injection. Turns out that person was not a medical professional, but I don't find until I'm in the exam room, doctor says sorry and shouldn't be here. They bill me anyway so I try calling about it and nobody wants to talk to me. I left messages at his office, on My Chart, the billing department. I even called the number to schedule and they said they will send a message directly to him. Heard nothing. How would I be able to trust these people to do surgery on my knee.

I hadn't seen a doctor in over five years. No problem for the cornerstone medical group!…read more Nancy the receptionist got my at 9:45 AM appointment on a Monday morning, at 8:30 AM! Talk about customer service. I saw Dr. Jason Carter, who I will now see if I have any problems. Fantastic facility, great staff. Thanks for your help.

Had the dumbest experience here today. Called to make an appointment to be seen because I was…read morefeeling dizzy and lightheaded . After being in hold for 10 minutes, being passed around from nurses to repeat myself then had to hang up because they couldn't transfer me back to reception. Best part? When I arrived they didn't take my insurance (even after asking me over the phone what insurance I had). Bottom line, I took the day off work to see a doctor and that never happened. My kids see Dr. Pachon here who we love which is the reason for the two stars. Other than that - the reception staff is incompetent and made making a quick appointment so complicated and annoying.

Just went there yesterday for my teenage son who had the FKelly Karas-Hedrick who is a DNP a (nurse…read morepractitioner with a doctorate degree), is the kindest and coolest professional urgent care provider with a bedside manner so positive, it's rarely seen in urgent care! We have seen her once a year or twice a year for three years for my two son's various flu and other injuries. We are so grateful she is there. Please don't leave, Dr Kelly! If every provider were like her, our medical field would be serving all patients SO well. Here's why: She always thinks of everything without me even asking, from meds, to at home things to do, to a school note, without hesitation. She always makes a little bit of small talk with my sons, but it's like she really cares. Bonus: The place is clean, the front desk staff is friendly, calm and efficient. They smile and are efficient and great with insurance and I haven't ever received a crazy bill from them ever. The wait time has never exceeded 15 minutes. We are out within 45 min including payment and lab tests. I am not getting paid by them to say all this stuff LOL haha! I don't know anyone there either....but I just have to call out this example of urgent care DONE RIGHT. Dr Kara's-Hedrick, DNP, please always continue being the best urgent care provider we've seen! To the staff: Stay well and take care of yourselves and know that your job MEANS A LOT to the community. Your kindness and helpful demeanor makes all the difference when we are feeling ill!

Stephanie took great care of me. I came in for a tetanus booster and thats what i got. She examined…read moremy cuts and scrapes, and gave me good advice. No nonsense, in and out.

Everything started off great, was very confident after consult, so confident i decided to pay in…read morefull that day. Day of surgery Dr. was having a few issues and decided to back out. I was ok with that as i wanted to be safe, i was reassured i would be fully refunded Its been 1 month now and i keep getting the go around. Cant connect with the billing dept. I have called several times, left voicemails, i guess i would just like some answers The professionalism is not here Seemed like everything was gonna be great! But did not go so smooth for me.

The doctors were very professional in their discussion of the procedure. I felt very comfortable…read morewith my decision after the initial consultation. The doctor said I could expect to be back on my feet with 24 hours of the surgery. That was a little misleading. I would definitely recommend this clinic for this procedure. The one tip I'll suggest is to notice that the vasectomy clinic shares space with a weight loss clinic. So it can be hard to identify the office if you don't have the address on hand.

I went during COVID restrictions and it was a great experience! Friendly and knowledgeable staff,…read morequick service and clean facility.

Made an appointment in-line and went in for a pretty bad cut that Was self inflicted cutting…read moreveggies last night. Ugh! The person who took care of me, Joanne was kind and gave me some better bandages and advice for care and treatment. I originally waited in my car and was called when to come inside btw... I also received a tetanus shot which was probably long overdue since middle school. All in all the visit to the clinic was successful, the medical staff was courteous, and efficient. Stop in if you're second guessing yourself! Beats the ER for minor injuries and illnesses!