We went to Look at vehicles today and with Covid going on masks are mandatory in the state of Arizona I can't tell you how many employees I seen today not wearing a mask I had to tell the guy helping us to put his mask on around my children. I asked him why all employees were not wearing mask and he said oh they break the rules ....like that's OK and not a big deal!!!!! I will not be shopping here nor giving them my money! This needs to be reported who do I call? Anyone know?? read more

My wife and I went in to look at trucks, where we met Royce. He introduced himself, asked if we needed any help and offered his assistance. I really appreciated his approach as it was very non pushy. He asked us some basic questions to get started, what features did we need, what did we not need, color choices, 4x4 or not, etc; in order to make sure we were selecting the correct vehicle. He took the time to show us the features and benefits of the vehicle and also showed us the inventory on their overflow lot. Never once did we feel that he was trying to rush us. We also met the Sales Manager, Kelsey. Apparently she and Royce make a great team, since I never once felt pressured. All in all a great experience. Two thumbs up. read more

First of all, this is a 100% genuine rant - if that turns you off, then move along and don't waste any time reading this review. I purchased a Denali from these guys about a year ago, and actually worked them over (after years of doing it wrong, and a brother in law that use to sell used cars I have learned how to do it right) So the dealing with them to purchase a vehicle part is not bad if you know what you are doing and are not a sucker. On to the one star review - It all started with an oil leak. Took it in and it was covered by warranty - all good right? Nope, wake up next morning and there is a 5 quart pool of oil in my garage - We call them, they come and tow it back and get it fixed right this time. In the process of all this they tell me that my brakes are bad and really dangerous to be driving on. I am not an idiot, so I said thanks (knowing to never get that kind of work done at a dealership) I am only getting warranty work done at a dealership (that is my first tip to anyone) So we take our vehicle to Fletchers (review to come) and they inform me that my brakes are not bad, in fact they are still at 75% and good - no need to replace them at all. WHAAAAT? An honest mechanic shop? Nice. Henry Brown GMC - YOU SUCK. I am glad I worked you over on my Denali - and this just proves you guys are cheats and criminals ... My suggestion to anyone ready to buy a car/truck or SUV ... DO NOT GO TO HENRY BROWN ... they will try and CHEAT YOU. I didn't even begin to tell you how they TRIED to work me over on the Denali ... I just feel bad for those buying vehicles that don't know what they are doing. Shame on you for lying to me Henry Brown & for trying to screw me over ... this is only the beginning of my rant. read more

I came to have service AGAIN on my 2016. They didn't answer phones and I kept leaving a message. They call me back and did not really care that the car was having issues with Intel link system. They guy actually said that I could wait since the car still ran. Nothing worked because computer in car was having issues. They really could care less about the customer. I actually took it to Earnhardt and the got me in fixed it quickly and were so nice and professional. Not the place to take your car or purchase one. Nothing but terrible experiences here. Stay away when they get a review or survey they should look to ale things better not belittle you to give them good survey how about earn a good survey. read more

The service department here is absolutely horrible!! Its a bummer because the sales guys were just awesome and got me a great deal. I had to call the service department several times to setup an appointment to come show my car. I never heard back. I finally just decided to show up there. They were nice and were able to fit me in their schedule and got my car balanced with no cost. I was expecting that since thats what they are supposed to do before selling a car to me. I got my car back but the issue was still not completely fixed. I called the service guy several times and left voice messages but never heard back. Finally called his manager--MIKE. Who assured me that I will get a call within 10 mins to see what else needed to be fixed.. NEVER HEARD BACK!! Cant believe this is how they treat their customers. Seriously.. go somewhere else if you have to get anything fixed unless you really have no choice. read more

If the owner or management read these reviews, I am telling you that you need to review the practices in your service bay. I waited 30 minutes to check in my car after I called ahead for an appointment. I got a call to come pick up my truck and I have now been here for close to an hour to pick it up. While I was waiting, a woman pulled in that had just had her car serviced and her tire was not put back on properly... Literally it was missing lug nuts. The staff members were laughing about her situation when I think they should have been mortified. The service specialist that helped me was nice, but not nice enough to deal with 90 minutes of waiting. You have 10 employees there... Figure out a way to take care of the customers. read more

I have had nothing but phenomenal service from the service department here. I've brought my Buick Encore here twice - once for an issue with my acceleration and the second time for my first oil change on my new Buick. Typically, I've viewed going to any car dealership as a bit of a hassle. This was definitely not the case for Henry Brown Buick. Both gentlemen I worked with, Shane and Steven, were incredibly friendly and informative. The service was not only fast and efficient but I was really pleased with the loaner car service that was provided while I was waiting for my vehicle work to be finished. An additional plus was the call I received a couple of days later, ensuring that was my service was nothing but top notch. I will definitely be coming back here again and again. read more

I don't know what business this place is into but I can tell you for a fact that they are not in the business of selling cars. My entire family came with me to purchase a vehicle. I had seen a Buick at a Cadillac dealership that piqued my interest so we looked up this place online and drove over. I found one on the lot that I liked and I checked it out then looked at my stepdad and said "yes, this is exactly what I want, I gotta get this one." As soon as those words left my mouth, I saw the car sales man walking up and I thought "shit, I just lost my edge." We asked the guy questions about the vehicle and even though he admitted to working there for four years the only thing he knew about the vehicle was that it was the highest selling one on Buicks line. That's it! He didn't know anything about the interior, engine, history, nothin'. I asked him to test drive it and handed over my drivers license and that was it, I never saw him again. During our long wait we had ample time to take turns sitting in each seat and whipped out our smartphones to check stats on the vehicle while we waited for him to come back with the keys but he never did. We couldn't see the building from where we were so we didn't know exactly where he went but finally my mom said she was sick of waiting for him so went to find him. She came back absolutely disgusted because the guy was just sitting there when she walked in and said "oh, someone left with the keys to that vehicle." The sun was up when I handed him my drivers license and it was dark by this time, that's how long we waited for this oaf! Clearly he had no interest in selling this vehicle to me. He didn't walk my mom out or offer another vehicle to test drive or make arrangements to come back when the key was returned, he just handed her my license back and said someone left with the keys. This ended up working to my advantage because we were able to view the consumer reports during our long wait and we saw that this particular vehicle has the worst ratings out of any of the other vehicles I checked out. read more

. Henry Brown GMC Sierra Denali 1500 advertised MSRP $68,335, Henry Browns price $64,388, and Henry Browns trade-in allowance - $1,500 for the sale price of $62,888 do the savings of $5,447. So if you were going to stand behind this they would call me and give me a purchase order for my internet purchase. They are not Straight Shooters, crooked bait-and-switch read more

Had a standard oil change appointment at 7:15 a.m., the earliest appointment you can make; received my car over two hours later. There are really no perks to getting it done here. I gave an extra star because they wash the exterior, however I won't be returning. Update: $35 standard oil change, 3 hour wait. I'm removing the additional star. Car was returned wet. I'm livid. read more

Can't say enough good things about this place. I have purchased 5 vehicles from Dwayne and Rob, one being something they found but was through a different dealer! From pressure free test drives, to concierge delivery, to painless fast paperwork signing. They offer car buying the way it should be. If you need a dealer you can trust and a sales team you can be comfortable with, go to Henry Brown GMC and ask for Dwayne Champion and Rob Upchurch. I'll never go anywhere else! read more

Henry Brown service is A+ ALWAYS. One word: "Joe" from service has one goal: To get you to smile with satisfaction. I have a 2014 Chevrolet Equinox and I absolutely LOVE when I take it into Joe at the Henry Brown Service department in Chandler. They don't ever pressure me to upgrade this or change that if it does not need it. It's 100% "hassle free" and has the atmosphere of a small family business. This is rare. Thank you Joe for making our service experience a positive one. I can tell you're a happy man! read more

Well, I will say I have never bought a car here so my rating at this point is JUST for the service department. Since the saturn dealership I went to switched to Sazuki and was no longer rated for GM service, I found Henry Brown to service my Ion. I had an issue with my key releasing. We replaced the ignition, figuring that was the most likely issue. I paid and went on my way only to run into the same issue before very long. We got my car in and they took a fine tooth comb to the car. They found the issue, found it was covered by warranty, and got it fixed at no extra cost to me. I even got a shiny loaner while they were taking care of it. The service department has been very professional and often tries to get my breaks so far as costs on the service while doing more than a fair job. I appreciate my service advisors efforts and integrity very much which I think is a good reflection on the service department. While the time for repair / service has been a bit longer than promised a times, they've made up for it elsewhere I think. The Henry Brown Service department may not be perfect, but it gets a thumbs up from me. read more

Went down to buy a Chevy truck. First Impression is they weren't really interested in making a sale. As we walked in there were 5 employees seating on the couch watching the golf game on tv. Could care less that I was already pre approved so we walked out. When I asked about the truck that I was interested I it took 4 of them to look for it, despite having the Id number. Then to found it was sold. Asked about other comparable vehicles and one or two of them looked over the inventory and tried to find another by was unable to provide information. Walked out of the dealership and would not recommend them at all. Highly disappointing. read more

First, I felt very uncomfortable being inside this dealership, to the point where I almost walked out. Only one person had a mask on. I did, however, buy a vehicle from this dealership. They called a week later to see if everything was ok with the purchase. I told the person of my concerns. They had someone contact me about the issue, but nothing was ever done. No return phone calls or messages. Just completely ignored. read more

I have visited this dealership for repairs on a Buick I bought in another state. Had several difficulties with them communicating, loaner cars not available, leaving me to figure out how to get home and pick a child up from school. I was never going to return. Today that changed when my car engine was determined to be "terminal" a great sales, finance team that got me into a new car asap. Made my day better! read more

I have had my 2014 Buick Enclave that I purchased two years ago serviced here at Henry Brown. My service advisor is Blaine Richey. He has provided the BEST service to us. He helped with our extended warranty coverage on two different occasions. We have over 90,000 miles on our Enclave and love the car. We only had two issues that were covered under the warranty we purchased. I recommend to anyone who is buying any car that is three years old and out of the original manufactures warranty to purchase an extended warranty. Blaine was a big help in talking to the warranty people and making sure we had coverage. We love the product and have no issues with things we needed to repair, after all our car has 90,000 miles on it and the leather interior still looks new. So thank you Blaine, you are a great guy. We will never take our car to anyone else. Thank you also to Tom in the Transportation Department for giving us a loan car. Great job all around. Bob and Maria A Chandler, Az. read more

Had two keys made for my escalade and it was quick an easy and not as expensive as I was told which is a good thing. I called ahead and they didn't haven't key in stock but said they'd order and have it next day which they did. read more

Henry Brown Buick GMC - My key - Car Dealers Near Me - Gilbert, Arizona

Ben Brown went above the beyond to take care of My vehicle purchase. The first vehicle had a problem. They allowed me to pick out another vehicle without money lost. Most dealers would've made me stick out the repairs. Ben gets 10 stars in my book. read more

Half-ass service. Went in for oil change and tire rotation... got the oil change but no tire rotation...

The sales staff is amazing as well as, the finance team...highly recommend this Dealership from sales to service!

If I could give this dealer zero stars I would. Never buy a car from Henry Brown. They lie and cheat and do not disclose critical information about the car you are buying. After finding out about the problem they now refuse to do anything about it stating "this is normal". Sorry but when a car does not work in temperatures over 100 degrees and they sell you this car in Arizona where temperatures are over 100 degrees almost half the year, that is fraud. They knew this issue existed and did not disclose this information before selling the car and now refuse to solve the problem. The only response I can get from them is to contact Buick. Well they sold me the car, they lied, they refuse to help. So the Henry Brown dealership is the problem here. If you plan to purchase a new car whether it be a Buick or not, you need to find another dealership. Do not, I repeat do not go to Henry Brown. read more

Have a lot of time on your hands when you come here for an oil change. Been waiting g two hrs on an appointment! Mechanics are very slow- stopping and visiting amongst themselves. Absolutely no hurry on getting work done. Very poor customer service! We stood outside the garage and watched. Unreal! read more

Thank you to Henry Brown Buick and Rob Upchurch for following through with my windshield replacement. I had a nasty crack along my entire windshield of my Buick Encore and was having issues going through my insurance. Rob called helped me with my replacement and Buick gave me some nice accessories for the inconvenience. Appreciate service like this. Thank you. read more

I have an aversion to car dealerships but this one is pretty amazing. Blake and his team are very responsive and reasonable. Super helpful. It's awesome that they let you test drive a car overnight to decide if it's what you want. Will only go here from now on for our vehicles. read more

They got me what I wanted they didn't BS around about it and they did what I asked JP for and wife's happy read more

Henry Brown Buick GMC - Wife's happy - Car Dealers Near Me - Gilbert, Arizona

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Recently took my car repair in on an extremely busy day. I was greeted promptly, Heidi approached with a cheery smile and upbeat disposition. A shuttle was provided so that I did not have to wait at the dealership, which was fantastic. The shuttle driver, Maria, was friendly and knowledgeable. I love this entire organization. My husband and I have both purchased and leased cars from this dealership because the Ben Brown Team goes above and beyond, every day, all of the time. They always exceed our expectations and we strongly recommend them to all of our family and friends. read more

I recently leased a 2019 GMC SUV. The buying experience was wonderful. My sales men and his backup staff did a wonderful job. They listened to what I needed and what I could afford and made it happen. My problem is with the way they do credit checking. I have been a GM customer for over 55 years and never have I had such a experience. I have outstanding credit and they asked me to fill out a credit application on line which I did. They ran my credit through a company named Credco in San Diego first hard credit hit. Then they ran it through GMC second hard hit. Then GMC ran it again 6 days later third hard hit. When I called to talk to Mimi Brown, General Manager, about this procedure of cource she was not in and I could not leave a message. Just beware of the way this dealer runs credit. It will not hurt me but many people it will. What worse is the Brown's Don't Care. If they did they would have a path so their customers could talk to them. I will think long and hard before I buy from them again. This is my second purchase and the first purchase did not create this problem. Just Beware Pete Lamphere read more

I did buy by car here about 4 years ago. Came in for a few oil changes a couple of small warranty work. And this week I just dropped in to see if I could get an appointment and the writer said I could just leave the car. But I told him we lived 60 miles away and he said "wait a minute." He came back asked for the keys and took my car and fixed our small problem. OUTSTANDING. Could not have had a better experience. Sincerely, Roger read more

Michael, the service adviser in the express Oil Change area is a rockstar! Courteous, Polite and efficient! I'll be back.... Thanks Michael

I can say I have bought and sold many cars over the years. Zach Harmon is a charismatic and knowledgeable young man. He is very service oriented and not pushy. TJ is his sales manager and he takes the same service oriented approach in dealing with his customers. I have bought two 2012 Chevy Tahoe's LT, and a 2012 Chevy Silverado 2500 LT Duramax. I am still looking for my next truck. Most likely a 2016 GMC Sierra 3500 Duramax. Also trying to upgrade a grocery getter to a 2012-2014 GMC Yukon XL to help with our 6 kids. I have enjoyed the experience so far and will always give Zach and TJ the opportunity to earn my business. Dennis Chamberlain read more

Prices of the used cars aren't posted and were above market. When I showed the sales man that I could get a deal 6k lower at several other places he claimed they'd lose money if they went that low and made no attempt. Waste of my time. read more

This dealership will do anything just to get you in the door tell you they will do the deal and then turn around and back out and give you even a higher payment than what you shook hands on we went back-and-forth for a day and a half negotiating price on an 18 raptor Told me they can do the payments no problem then turn around and tell me if you want those same payments you need to put money down or your payments going to be $58 more than we already agreed-upon Thank you David Thompson waggy and rudi for keeping me on the hook for two days telling me you're going to do a deal then turning around and telling me you want more money Henry Brown Buick employees are liars read more

The experience started with great promise but ultimately poor communication and unmet expectations is all I was left with. Won't be going back. read more

This is our 3rd Buick vehicle purchase at Henry Brown dealership. My dad always gives Dwayne Champion a call before we go to the dealership and makes sure he is handling our sales. I met Dwayne for the first time today and he told me "I am here to help you buy nothing less than the vehicle you LOVE" and he stayed true to his word. I was smiling all through the process of looking at vehicles and test driving. Joey Muna also stepped in enthusiastically to speed up the deal as well. As always, it is a 5 star experience at the Henry Brown Buick and it is good to know we have a dependable contact in Dwayne at the dealership. read more

Henry Brown Buick GMC - Thank you Henry Brown for such a pleasurable experience of buying my car I absolutely love! Thank you Dwayne Champion! You're wonderful! - Car Dealers Near Me - Gilbert, Arizona

After my daughter's car was totalled in an accident, we were in need of a new car pronto. Brown family to the rescue! Nick, Waggy and Joe White were helpful, professional and made sure we got a safe, reliable vehicle at a fair price. The facility is beautiful and convenient from anywhere in the valley. We were in and out in less than three hours and even had free hot dogs for lunch! I highly recommend you give them a try for all of your car buying needs. Thank you Brown family and team for your service! read more

Been taking my car here for service for 3 years and every time I leave frustrated. This last time was the last straw. Shady service advisors trying to push through warranty work that is not needed. read more

Drove a 2 hour round trip here to look at a used Kia K5. Dude sent me to the Kia dealership telling me "they have what you want, thank me later" after clearly indicating he wasn't willing to negotiate the price of this car at all. Didn't even bother talking about monthly prices. They didn't have what I wanted, not even a little bit, they instead tried to sell me a car that I knew I didn't want, and I could've gone and looked at down the street from my house. Oh, and the payment for it was ridiculous and way more than I would've payed for the used car at Henry Brown if it was priced accordingly (3k above KBB fair asking price) Really helped me out there!! Gas isn't cheap, and I wasted an entire day because of this place. Totally discouraged from buying a car anytime in the near future.. Thanks for getting me stuck in rush hour. A two hour round trip and a day wasted. I worked with Dwayne, and apart from everything above he was extremely unprofessional, hardly knew anything about the car and made me uncomfortable from the start. read more

Absolutely the worst customer service I have ever experienced at a dealership. Dealt with Blake Brown and got the run around for 2 weeks. NEVER answers calls or returns them. "Assistants" don't answer or call back either. You are definitely treated like a number and not a customer here. Luckily I didn't buy a truck here. I Will never even think of returning here and am spreading the word on how terrible it is to even try and look at a car here. Worst part is, they don't have a care in the world that people are dissatisfied with their service. Says a lot for a business that relies on its sales. read more

Best dealership in the area. Scott is very good to work with. Never a hassle at HB. read more