The WORST customer service I have ever experienced at a dealership. Staff is uncommunicative and rude. Find another dealership!

A year ago, I walked into Henry Brown excited to become part of the GMC family. I wanted to trade in my 2018 Ford F150. As I looked online, I found Jordan Smith online where he told me to come on down to look at the truck. I found time to come down to the dealership where I was greeted by Jordan, he was super helpful, nice and respectful. He expressed interest in my concerns and wanted to help out the best he could. I found a truck I fell in love with, 2023 GMC Sierra with 19,000 miles on it. Jordan told me it was a great truck and had no issues with it, he told me the previous truck owner traded it in to get something more new at that time. Fast forward a year today and I feel I was mislead and lied too. Since purchasing the truck, I've had to take my truck in 3 times to either Henry brown or to Coulter GMC in Tempe. All for the same issue. The electrical screen blacks out preventing you to see anything, it cuts off phone calls, the back up camera stops working, the screen will flicker from app to app and it makes for a very unsettling feeling as a new truck owner. As I start the truck each time, I hear a rattling noise, almost as if my muffler is not secured causing it to bounce up and down or hit something. My truck since Ive had it in the year, I've placed a 3" level kit on it and side steps/rails, I've had every intention to keep it as I've added more features and spent money on it. When I purchased the truck it has 19000 miles on it, to this day it has sat in my garage for my weekend pleasure and now has 23000 miles on it. I don't like this truck, every time I drive it, I'm scared to see if another problem arises. I baby my trucks and take pride in all my trucks as I'm an Avid truck owner. Today 01/16/2025 I dropped my truck off at Henry browns to have the screen looked at again. I was told because I made an online request, they would need to hold my truck for 10 days. This makes it really hard to deal with Henry Brown and the customer service or lack of that I've received. Instead of offering to take care of me, Jordan wanted to see if I'd be interested in trading my GMC truck in for something else. To be honest I am scared to purchase another vehicle from your dealership. So I will tell all my co-workers, family and friends how I got screwed over by Henry Brown off ValVista and the 202. Additional repairs: March 30 2024 Henry Brown May 30th 2024 Coulter GMC July 8th 2025 service Henry Brown November 12th service Coulter GMC I have provided the documents to Jordan and his manager to show proof of each service appointment I had. After speaking to Jordan and his manager, they stated due to the market when I purchased, my truck is not valued what I paid and they would not be willing to eat the cost for the vehicle. He then said It was my responsibility that I did not to reach out to him sooner. I informed him that I did not know I would be running into the same issue a year later after the first two visits. They said they won't make any money off my vehicle. I honestly thought they would own up to their mistake or work with me on at least giving me a closer value to what I purchased the vehicle for. It is still covered under warranty, however after taking my truck in 4 times my thought is this could occur again outside warranty and then I'm screwed with a truck that the dealership couldn't work with me because they did not want to lose money. I could have chose any other dealership to purchase my vehicle at but I chose Henry Brown and now I regret my decision. Hope this helps anyone looking to buy a used vehicle from Henry Brown. Dated 01/16/25 read more

Worst company I've ever had to work with half the time I would be the only one doing anything today I just got fired for getting a ticket and then not putting insurance on their own vehicles read more

I looked and looked and looked for a new truck one day. I finally found a very unique truck. I took it for a test drive loved it negotiated the deal signed off on it 35,000+ my trade cash they would not let me take it home went back the next day. I looked at the truck and I knew it wasn't the one I drove the day before then when the title finally arrived the title numbers didn't match the vehicle description when you buy a vehicle and negotiate the deal. Do not leave the dealership without the car if they won't let you take it home they are scamming you and they're gonna pull one out of the back graveyard so I cannot sell the vehicle because when I put it on craigslist people asked me if it's a diesel, it's not a diesel. The bin doesn't match the vehicle. The title doesn't match the title took five weeks. Who owned the vehicle for the five weeks that I didn't own it I bought it January 15. The title was dated February 16 so they had to find a different vehicle of cheaper stature and when I brought my vehicle in for running boards, they swapped them stay away read more

Purchased a 2023 Toyota Tacoma SR5 that was advertised as a 2023 Toyota Tacoma TRD Sport Double Cab RWD on 2/8/24. Numerous issues with a cash sale. Tried to return it on 2/16/24 to fleet manager/co-owner Ben Brown let me sit there for 2.5 hours then he left for the day. Spoke with sales manager Thomas James he said Ben Brown was gone for the day and he wouldn't try to call him. I then spoke to Amy Hughes, Ben Brown's assistant, I showed her all the documents and explained why I was returning the truck. She was most concerned about the fact the truck was falsely advertised by them on their website and other sites. She assured me she'd get an answer for me on Monday 2/19/24. I took her at her word. I even offered to keep the truck if they gave me money back for the tech package that is useless and a new windshield cost. Never heard from her. I called Kelsey Brown Ben Brown's sister/sales manager all kids of Henry Brown the owner. Needless to say I never got a call back. So to recap we paid for an advertised 2023 Toyota Tacoma TRD Sport Double Cab MSRP and invoice list price $36,845. What we got was a 2023 Toyota Tacoma SR5 completely different feature package basic end truck with a cracked windshield, an Ikon technology package we didn't request which per Ikon company, it is merely an installed tracking device that we paid $699 for and the truck has no navigation. 2023 Toyota Tacoma SR5 MSRP and Invoice price $31,883. This dealership is knowingly deceitful and falsely advertising their vehicles, who knows what else may be covered up. A customer certainly cannot reach anyone to discuss the issues because they are shady and will not even talk to while you're in their office. Deceitful cowards, BUYER BEWARE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! read more

Henry Brown Buick GMC - This is the truck purchased advertised as TRD Sport when it's a actually an SR5 - Car Dealers Near Me - Gilbert, Arizona

Bought a car recently from Gabe. Did all the dealing online and just had to come in to test drive and sign papers with finance. Process was super easy, was in and out of the dealership within an hour. Great experience! read more

Heidi Burns is my service manager and has always taken care of the issues I have with my 2017 GMC Truck. Most recently I could not get my cruise control set. Heidi got in my truck and in a matter of seconds fixed the problem. She truly knows her stuff. And, I highly appreciated the "no cost" visit. Thanks, Charlie Miller read more

I usually don't leave reviews, but this time, I am. I live 2 hours away from this dealership. Long story short, I was in contact with the sales manager Jose. I was looking to come and check out a truck and most likely buy. He told us it was in great condition and it was ready to come look at. When we got there, another gentleman helped me out. Well, come to find out, he told me it has been sold. The manager told my wife and I it was there and good to come look at. A typical sales man attitude. Get us there to look at another truck, most likely. We left there and went to Carz Planet. They were way nicer and didn't try to pressure us into anything. Left there with a nice truck! read more

Joey and Shawn were great listeners thru the sales process and cared about my time and getting the best deal, trade and ultimately the right vehicle for me and my terms. Loved the experience will certainly be back for the next upgrade in a few years. read more

It's unfortunate that I must write this review, but if I don't then Hank will never know what's going on in this dealership with his name on it. The service department sucks!!! I had an appointment, arrived 20 minutes early, bee waiting for 1 hour and just inquired about my car. I was told it may be another 15 minutes and it will take 45 minutes. Very poor customer service!!! HANK BROWN...WHAT THE HECK HAPPENED??? Unacceptable!!! Old family friend read more

Mike Meade and Darrell Shaffer (at the request of Kelsey) went out of their way to research an OEM lighting issue I was having with my 2024 3500HD. They promptly pulled schematics and guided me through addressing root cause. Because of them I saved $100s of dollars and a ton of time. I live in Scottsdale but because of this outstanding service and my previous stellar experience with a purchase on a 2018 Ram from the old Henry Brown Casa Grande location, I will be going out of my way to use Henry Brown for all of my service dept needs and future vehicle maintenance. Thank you so much! read more

Thank you Sean! I purchased a new Buick Envision from Sean last month and could be happier. It was my first time purchasing and financing a vehicle at the dealership. Sean is truly a professional. I had a million questions, and he was patient enough to answer every one of them. I didn't really know what vehicle I was looking for, but Sean showed me different models and trim levels and I was able to find my dream car. If you are in a market for a new or used car, be sure to ask for Sean! You will get a professional who is knowledgeable and pleasant to work with. read more

Henry Brown Buick GMC - Car Dealers Near Me - Gilbert, Arizona

If zeros were allowed Henry Brown would get a zero. Their service department is horrible and my advisor is beyond rude and disrespectfu. A job that should take a few hours has taken over two days, and I have never once had a good experience here. Please consider going anywhere else in the valley. read more

I had an appointment for lube service and tire rotation... Because I have purchased a prepaid maintenance program through Ally, I am obligated to use a GM dealership for service. With an appointment for a service that only takes 20 minutes, I wound up waiting almost 2 hours! Then to top it off, after I got home, I realized they didn't even rotate my tires, yet they charged for that service to Ally through my prepaid agreement! I called and spoke to a service manager (failed to write his name down)... he offered for me to came back in and have the tires rotated... duh! Problem is I live 21 miles from the dealership and with traffic, it's often an hour and half just in driving the round trip, plus fuel costs and time at the dealership to have the service done properly. Henry Brown GMC service department is inefficient, devious and unethical in charging for services not performed... I am escalating this first to GMC, if I don't get satisfaction with them , I will escalate further through government authorities..... read more

I went to Henry Brown for an oil change and these guys helped with so much more! Henry Brown Buick GMC--your people have exceeded my expectations. I am going to keep bringing my business to this dealership. There was a situation and from the top down, Jeff Martin was a huge help, he turned me on to Shane Terry whom made sure everything was perfect; my repair adviser, Kyle Kinderknecht treated me as though I were a good family friend/valued customer. And Kyle Jackson was sitting next to Kyle Kinderknecht--he even got in on helping me when I wasn't his customer. This place treats us right--thank you all! read more

My husband and I went to the dealership on Saturday 8/17 to look at cars. We were ready to purchase but nobody seemed to want to help. We walked around for over 30 minutes and nothing. Not a single person stopped and asked if we needed help. I'm starting to think this is a Buick thing. This is the second Buick dealership in the valley that we have gone to and haven't been able to get any help. Sad read more

I bought a new truck the other day. I have never bought a car or truck in my life with the least amount of hassle. I worked with Josh Loar and Sherwin Loar. They were amazing. There was zero pressure. No let me get my manager involved. We sat down like grown men talked, made a deal, and shook hands. When I went to the finance department the deal was honored. There was attempt to try to up selling me on thing I did not need. I signed the papers and was out of that office in less then 15mins. Yes I would buy again from here. And I hope Josh and Sherwin are there still. Great job guys read more

Thank you Susie for getting me back on the road ! Thank you for answering my questions too . It was nice to have a female advisor !

I was absolutely appalled by the treatment I received here from Eric . He was rude and condescending, he was obviously having a bad day and preoccupied with whatever was going on in his phone . He couldn't be bothered with questions . I would not recommend going here for parts or anything else . read more

Ok where do I start... so it doesn't get forgotten, Mike Meade (service professional) was such a pleasure to work with!! Ok, so I'm a traveling worker and I was experiencing some leaking with my truck. I assumed it was an oil leak. This was noticed on Tuesday morning as I arrived at my job site. Being that I own a Chevy I called the Chevy dealership for an service appointment. I was given an appointment for the following morning at 8:00am. I decided to drive my truck there right after work Tuesday with the thought I just leave it overnight to not cause further damage of more driving the following day. When I arrived at the Chevy dealership (just behind Henry Brown facility) they then informed me it would be eight days before they could do any type of diagnostic on my truck. That came to a big shock to me as it wasn't mentioned during my call. I knew I couldn't wait that long so, knowing I can go to any GM dealership I decided to go to the GMC dealer. Mike is who I came into contact to speak with. I informed him of my troubles with my truck and what just happened at the Chevy dealership... my had a look on his face that he was about to tell me something very similar... when I interrupted by saying I'm a traveler for work and am currently out of town... He looked at me and then glanced back at his screen and says... drop it off now and I'll have it diagnosed by end of day tomorrow or first thing Thursday morning. That completely changed my mood for sure. So as I waited for my ride before I took it to the service door I noticed it seemed more like water and not oil... so when I took it up after my ride arrived, I went in to tell Mike I thought it might be the water pump. He said that would be much better if it was... he said they know soon. A couple hours later (same day), Mike called me to tell me I was correct and it was the water pump. He had already spoke to my warranty company and told me it was covered and I'd be on the road by tomorrow (Thursday) by 2:00.... I went from, my truck is broken, to the Chevy dealership needing eight days, to Mike at the GMC saying... we got you covered... I was back on the road within 24 hours... Thank you Mike and the entire team at Henry Brown for taking great care of a traveler and getting me back on the road with a smile and confidence. read more

Protect your personal info! I received a mass email from the internet sales manger Dwayne that had 500 customer emails all cc'd advertising the crappy hummer that no one wants. People on the email are now threatening to steal / hack bank accounts tied to those emails. Unfortunately, buying a car requires sharing info but Avoid doing it a Henry brown because your info is not safe. read more

I've been bringing my cars into Henry Brown GMC for oil services and when I had repairs needed. I use to be very taken care of by Pete Fairbanks and ever since he left everything has gone down hill with my services here. Yesterday I made a trip to the grocery store and when I came out to start my car it would not start. I've been having battery issues ever since Henry Brown installed a new one for me. It has gone out three times since l first bought one from them. This time when I called at 7am and Left a Message to let them know I was gonna tow my car in to have the battery checked and if they could call me back to make sure I can tow it into the service department. I never got a call back, I called again 2Hrs later the lady I spoke to told me her supervisor said I can tow it in but will take a week for them to check the battery. i told her i understand if its something other than the battery sure it could take a week but i just need them to check the battery first because this is the third time their battery has gone out on me. The lady told me no, we cant check the battery until maybe next Friday or the following Monday. I decided to take my car next door to Auto Nation Chevrolet to check my battery, they took me in as a walk in. It took less than one hour for them to check my battery and find my battery failed. Auto Nation Chevrolet changed it. The Battery was still under warranty due to this being the third time under 3yrs. Go NEXT DOOR TO AUTO NATION CHEVROLET GILBERT, they are friendly, fast and if your having a bad day they sure do know how to help you out. I will be coming to Auto Nation Chevrolet from now on. read more

Unbelievable business practices here. I would recommend a different dealership than dealing with Rob, Blake Brown, (owners son) or Waggy Worst customer service experience. No one communicates and they do not honor deals when they give them. They say they give you a deal but then when it comes due to honor it they don't. I came in to sell my vehicle to the dealership they stated they would give me a price for it and wrote it out and gave me a 7 day quote. Within that seven days I came in and they said they couldn't do that and started changing the words around. They wanted to make a buck and gave the dealership run arounds that places do. However this was the worst one. Save time and money and not go to this dealer. read more

The best service department. They won't butcher your car the way jiffy lube, brake masters etc., will. Friendly staff always business with a smile. They match tire prices of all competitors, then you can get a quality wheel balance and alignment that you know you can depend on. OEM is another benefit Original Equipment Manufacturer means your getting what was originally on the car or the closest approved parts. This really is the best service department I've ever been to. Not once have they tried to pull some unnecessary work to be done. That is very honorable and filled with integrity in my book. You pay for labor but your paying for GMAC CERTIFIED MECHANICS, trained specifically to work on your Buick, GMC, Cadillac, Chevrolet. read more

See all

The Accessory department did a very poor job of installing my vehicle hitch and told me they are unavailable for weeks to repair it.

Bought my 2017 Sierra from Henry Brown. Replaced tires in 2019. One if the tire had nail and needed to be replaced. Talked to Service Dept, they were quick and abrupt. Don't see warranty but warranty folks have stringent guidelines so probably wouldn't get any credit. Have to pay for tires out of pocket. Would not recommend service at Henry Brown. read more

Went in to buy a new truck. Dealt with Brandon Warwick. Great experience. I would recommend him for all.

Sold me a $30K truck with a wheel that nearly fell completely off of the axle while I was driving. 4 out of the 6 lugs had completely snapped and fallen off, leaving only 2 right next to each other. Extremely dangerous. I only had the truck for 3-4 weeks when this happened, and was told by both the service and sales departments that it wasn't their problem and I needed to get it fixed myself. Avoid this place and salesman Morgan. Bad business. read more

Top to bottom I had an amazing experience. Luz was absolutely incredible. Listened to our needs & wants, was not pushy at all, and made an effort to get to know us. She really made the process easy and enjoyable as a first time buyer myself. read more

Got the run around by the dealership in casa grande on a car they had advised me was there drove from Gilbert and no car. Mr Champion at the dealership in Gilbert got involved and worked every angle to locate the car and kept me in the loop with updates. Great work fixing someone else's mistake. Save the drive and go to Gilbert location and ask for Champ. read more

Henry Brown Buick GMC - I this clearly was a long time ago. 2007 and 2008. How time has changed this dealership. - Car Dealers Near Me - Gilbert, Arizona

See all

If your looking to get great customer service and a great deal i highly recommend Henry Brown GMC in Gilbert. I worked with Rigo over the internet and on phone as i live 130 miles away. Joe got my finance done. The car and deal was everything as promised and customer service was like family. The day we picked up the 2019 Corvette everything was ready to go. Literally in and out in under 45 mins. Folks if your looking for a great deal and outstanding service treated fairly and honest i encourage you to check out this dealership and the team of experts in the profession. I was really a happy customer as i left with my dream car at a super price. We owe it to Rigo and Joe and the family atmosphere here that made our day and buying experience the best...! read more

Henry Brown Buick GMC - I worked with Rigo over the internet and on phone as i live 130 miles away. Joe got my finance done. - Car Dealers Near Me - Gilbert, Arizona

See all

got my passenger side power mirror fixed and somehow they burnt out the drivers side!! Raul tried charging me for it but had to call a manager Jeff and he made it right and got it fixed like it should have been since it was working when I dropped it off!!! wish Raul would have tried harder for customer service but Jeff the manager got it done nicely read more

Called them first to ask how soon I could get my truck in for an electrical issue they said the earliest it could be seen is 2.5 weeks. Then I asked to schedule a drop off around that time and was informed that the 2.5 week wait wouldn't start until after I dropped the truck off. Seems a little crazy that you can't just schedule a drop off a day or two before the next available tech can see it. So I dropped the truck off next day and waited. 3 weeks went by before I had to contact them and ask for an update. I was told that it hasn't even been pulled into the shop yet... I get a call the next day with the diagnosis a bad trailer break switch and 2 dead batteries. Give them the go ahead to replace the parts and am quoted another week wait time. Next day get a call that the truck is done and ready for pickup. So I'm short I waited 3 weeks without a vehicle for 2-3 hours of work tops. Absolute joke of a scheduling team. read more

Just avoid this dealership. Their service department is shady and unhelpful. Asking them to fix something correctly is a joke and they can't even make correct notes in their system which is a problem when you are trying to get them to fix a problem they supposedly fixed previously. Beyond all that - GMC must be making cars to only last a couple of years. Everything started to break on my SUV a few years in, door handles literally falling off, radio won't work, etc. Lastly, communication is lacking. It shouldn't take all day to call and tell me what's going on with my car. read more

I bought my car from this dealership and take it back for service. My service advisor (Blaine) takes great care to get me in and out quickly. They have a decent waiting room with television. The volume is moderate so I sometimes bring a book or my tablet. And, when I have an early appointment, there's coffee and a couple times there were cookies. read more

Been a customer for a few years, lease is up and tried contacting Ben, Todd, Anthony multiple times to get a quote on purchasing a Yukon. Never heard back... so turning in my lease and bought a Ford Expedition today. Clearly did not want my business. 2 stars and not 1 because their service department is great. read more

HB service Dept. The service department at HB is wonderful. They don't try to sell you stuff you don't need, they answer all questions, provide loaners if available and keep you informed every step of the way. In this current climate with labor shortages they continue to provide great service overcoming the situation and always showing a positive and helpful attitude. They all deserve a raise and/or bonus especially Mike M. and Justin. read more

I have bought a few cars here over the years but can't recommend the oil change service. I brought my new GMC Yukon in for an oil change last week. They don't offer a loaner car so I had to get a ride home until it was complete (it takes a couple hours). I drove it for a few days thinking it was fine before I noticed they didn't tighten the oil filter all the way and it leaked about half a quart on my driveway. I had to Jack up the Yukon and tighten the oil filter and add oil. I called the service center and they acted like it was no big deal. Must be a reoccurring thing. They asked what I wanted to do about it? I don't know maybe say sorry and please bring it back in so they could check everything. If I wouldn't have done anything and blown the engine I don't think they would've acted like it had anything to do with them. Save yourself time and money and go to one of the other oil change shops around the valley. Why wait hours pay twice as much for a half ass oil change. read more

Henry Brown Buick GMC - Oil leak - Car Dealers Near Me - Gilbert, Arizona

See all

Updated!! While it wasn't the best buying experience and it took a total of 3 weeks to resolve my issue from the day I bought the car, it is RESOLVED!!! Working with the front line sales force was not getting the traction I wanted. They attempted to retrieve the master key from the original owner and as my first review states, improperly mailed it which resulted in it getting lost int he mail. However,once the lower level folks at this establishment finally got me in touch with the higher levels of management, the issue was resolved within a week! The fact that they actually listened to my concerns, validated them and followed through was a major redeeming quality for this place. Tim Tracy was influential in getting this issue resolved quickly so Kudos to him. If you buy from here, and have a problem, be sure to talk to Tim. Original Review: Don't buy a used car there. The previous owner STILL had the master key to my vehicle and when the dealership mailed it to me after weeks of fighting with them, they put it in a paper envelope which got destroyed in the mailing process. They still can't bother to call me or rectify the situation so I am out $280.00 to get a key to my car and have the previous keys paired with the vehicle erased so a previous owner cant steal my car. They push you to buy, then dump you once they have your money. read more

I bought a GMC Yukon XL from Henry Brown in Gilbert on Jan 1 2019. From the lie of 'trust me the key fob works' to 'we have much better financing than USAA' it has been a scam from the beginning. Finance said 'maybe' a better rate but take car and come back tomorrow and we may have a better rate. So we have had the car and of course not a better rate so back to finish paperwork....Key fob did not work...Had to push to get a fob that worked because our alarm would go the second the door opened...the alarm did not stop for about a minute each time. Finally a great service manager took care of me with the fob...but guess what, finance says they need me to sign some USAA paperwork. If you want a car buying scam with purposfully patronizing sales and finance people, come on down to Henry Brown. But be ready to be screwed cuz dishonesty and flat out lies lie rampant. read more