Bedford Sales & Outdoors which is recently under new ownership needs vast improvement in the…read moreService area. I needed my thirty year Johnson 4.5 HP outboard serviced, as i have done every year Spring. (My previous tech retired so I though I would try Bedford.) I called this AM and spoke to the receptionist and told her the age and the brand. She was polite and said she would have to check with Service. She returned to the phone and told me it would be no problem for them. I had to drive an hour to Bedford only to be told by their Service that they would not work on a Johnson that old. I asked if they could at least change the lower unit lube and they suggested I just do it myself. So on my return trip home, I called the receptionist and she remembered very well her affirmation to me that they would work on my outboard! She said she would make it right and put me on hold. She got the owner to talk to me and the owner said there is nothing they can do for me. I'm 72 years old and this is the first bad review I have posted to social media.

This place is beyond a joke. I brought my vexus dvx 20 in to have the livewell fixed (wouldn't…read moredrain), fix a navigation light that wouldn't turn on, and realign the windshield which wouldn't open and close correctly without rubbing. I dropped my boat off the first week of January 2023. It is now March 22nd 2023 and I still don't have my boat back. 2.5-3 mo the to fix 3 very basic things. My dealership in Wisconsin which I purchased the boat from told me to go get my boat and drop it off to them and they would have it ready in 3-4 days and that's with installing a new trolling motor I purchased from them. I will never bring my boat to Bedford ever again nor would I recommend anyone else to do so.

Purchasing a boat can be painful (at least it is for me). It's been unbelievable how great my…read moreexperience has been with Basa's. Rudie Gotlund is the boat whisperer in my opinion. As easy going as I am, I still may not be the easiest customer to deal with being that I made SO MANY changes and customizations to the Crestliner I ordered. Rudie was knowledgeable and patient in all situations. I have purchased boats at other dealers and it's been a mixed bag (mostly painful). This was truly an enjoyable experience with added personal touches from the team. On the financing and deal closure side, Jody and Rich were fantastic. Jody obtained the tricky financing I requested, and made the deal closing most enjoyable. Additionally she is a walking boat regulation encyclopedia, and she provide amazing guidance on DNR regulations, Illinois government guidelines, etc. These are things I thought I knew already, as a seasoned tournament fisherman and watersport enthusiast, but found out I didn't know as much as I thought after meeting with Jody. She hooked us up so we be safe and legal at all times in my new beast Super Hawk Crestliner! Finally, Chris and David were the master technicians that installed my kicker motor and other complex modifications to this boat! Chris was very patient and informative in the boat walk through. My fingers were crossed all installation modifications would be done correctly. Well, they were! Thank you so much Basa's team!

Very helpful and knowlegeable staff . I cant count how many times they have helped me with all my…read moreboating needs .. This place is great and I recomend them to everyone I know with a boat .

I never thought I would ever write a negative review about this place. I've stored my boat there…read moresince 2014. I've always had it stored over the winter and usually stored it there during the remainder of the year (in & out service, mostly in as we've taken in out less than 4 times a year on average. The motor has less than 35 hours on it and it's 10 years old). I usually work with Keith who is a super nice guy. I can't say the same about the owner. However, I had a not so pleasant experience with them recently. Last fall I dropped my boat off at their shop because it wouldn't start. I was told their mechanic spent a couple hours on it, could not find the problem. They told me the motor started (but didn't run well) but only when bypassing the ignition and wiring harness. I was told it was probably the harness and I'd have to take it to a Sylvan dealer. I was charged $200. I spent hours looking for a problem, a break in the wire, corrosion, etc. and didn't find anything. I contacted the closest dealer and since they don't stock the harness I had to pay for it in advance, about $425. After calling the Michigan (2 1/2 hours away) dealer I bought the boat from I decided to take it there. I was told it probably wasn't the harness since the boat is in almost new condition, only 30 hours on the motor. I took it there earlier this year. They found the issue in less than 10 minutes! It was the kill switch, a $30 part! They told me the motor ran very well. They checked everything over, repaired a few minor issues including replacing the horn. They charged me $385. I called the local dealer to inform them I didn't need the harness and I was charged a 20% restocking fee (approx. $85). So in total I incurred close to $700 for what turned out to be a $35 part!! I informed Keith and Steve of this and they offered $100 off winter storage! No apology! Absolutely ridiculous! Not only did they not find the simple issue, they told me it had to be the wiring harness. If I owned the shop I would have been embarrassed! I would have apologized , at minimum given a full refund or 50% off winter storage or maybe even winter storage on me! But not this place! I was a good customer for 10 years , spent thousands on storage , parts and some minor labor. Greed is a terrible thing. If this is how they treat a good customer of 10 years, I can only imagine how they're going to treat a new customer.

I was quoted a price of $400 to get my water pump fixed on my phone I was called back an hour later…read moreand was told it was going to be $600 now I'm going to pick up my phone and he's telling me it's $1200 I called four other boat shops in the area and every one of them told me at the very very most it would be is $600 what a joke is places will never be back

DON'T buy a boat here. I purchased a Lund from them and it was defective and leaking after a few…read moreyears. They tried to charge me to diagnose the leak after I told them where it was. They wouldn't let me speak with Lund directly either. On top of that they left my boat uncovered outside to get snowed and rained on in the winter. They were very unpleasant to deal with especially the service guy Don. Over all they didn't seem to have their customers back and I will not be doing business with them again.

Amazing service from Jamie and the team at Water Werks. Really impressed with their responsiveness!…read more If you need boat repair done- these are your guys!

If you need your boat repaired, take it to Joe...! He kept me up to date with texts and videos of…read morethe work and results... Couldn't be more satisfied!

Jim c carol stream I…read moredecided to take my boat to Tanglewood for repair. I purchased there new in 1995. I was looking to get the impeller replaced joe noticed the fuel filter needed replacing with fuel pump quick upcharge fine needs it get er done as they say. sent me vid of it running great, also mentioned trailer bearings need replacing. fine do that while it's there i like to support local business whenever possible Impeller was 8 yrs old other parts were original equipment super reliable motor. Everything fine till pickup paid over 1000 for probably 600 worth of work, but hey ya gotta pay to play. joe mentioned the tarp on the boat was blowing around. when i looked it was because they were too lazy to put the Bunge cords on to hold the tarp they were laying on the ground with the tarp stuffed in the boat. so i started putting the tarp on myself and had a cardiac event setting off my defibrillator 1st time in 2 yrs 4th since 2017 .should have gone and asked for help but was too stubborn. so i took several breaks and struggled on. Small things like putting the customers tarp back on matters. It shows as a business owner you care. myself being a business owner. would be like remodeling a kitchen and then taking the boxes from the cabinets and leaving them on the kitchen floor. if the amount of care taken with the tarp is any indication of the quality of the work done on my motor which is usually a pretty good indicator I'm in trouble.

BUYER BEWARE !!! Bought a boat from them with " a recent survey " they advertised with....months…read morelater we found transom Rot !!! 10K Fix thanks Grand sport center !!!! DO NOT use there surveys !!!! See other YELP reviews SAME STORY !!!

First time buyer with Grand Sport Center - definitely will be a return customer. Stopped in the…read moreLake in the Hills location to casually look at some boats and we were informed of a boat at their Morris location more closely meeting our needs. No pressure, no push to buy something in stock there. We took the drive to Morris that afternoon and were met by Jerry. He not only took the time to show us the boat of interest, but also took the time to let us browse and ask questions of their other in stock boats. We left without buying a boat and with no pressure. We purchased the next day! Jerry was great to work with and held the boat for us longer than we had originally agreed to. Awesome to work with and the boat was spotless when we finally picked it up. They are dealing with used boats and there are going to be potential issues that go unnoticed....can't always blame the dealer. No issues to date with our purchase. Give them a chance and check them out! Re: 2004 Eliminator 211 Skier

Stay away. This guy Fred is a scam artist. Will offer to sell your boat for x amount then later you…read moremay walk away with nothing. Don't go here to sell your boat.

Purchased and take my boat here to be serviced. Excellent service every time, very lucky to have…read moreFred so close to home!