Pro tip: avoid Hers and His Plumbing Asked how much would it be for drain snaking a toilet (already off), was told it started at $120. Well the technician stated it would be $385 to snake 15 ft.. ended up paying $49 service fee and going to Home Depot to rent. Money hungry company. read more

I had a home warranty service call. Shower was leaking They put in a replacement part said it was fixed. I had 3 other leaks that needed fixed they said it was not on their list and would not fix it. I showed them where it was on their list that need to be fixed and they where made aware of this when they called to make the appointment. I was told they would not fix it as all they where list was the show. Funny thing is shower is still dripping. The person that worked on my show was unprofessional. read more

Rip you off. I asked for a price break down and he said no $1879.00 for 5 hrs of work.

Duke Energy Carolinas sent Hers and His Plumping to honor my Water Heater Sercive Plan. Kyle and Shawn showed up and found a crack in my water heater and swapped it out immediately and finished the service requested. They were nice and friendly. The value would have been good if I to had paid out of pocket. They left things as I asked. The only complaint I have is I wish they had bled the air out of my furtherst line. But that was partially my fault when he asked about sinks. I was in the middle of replacing them. My wife turned the shower on last night and the air scared her. Otherwise everything was great. read more

Never could get a written estimate for a job I needed done. Tried several times to communicate with the office. Aggravation from the start!

DO NOT USE THIS COMPANY! We had them remove all old cast metal pipes under our house and replaced with PVC. 4 days later we had major leaks under our house with raw sewage now in our crawl space. The supervisor had the same tech redo all of his work, he came by the following day to inspect it. He Insured us it was done correctly this time and we would never have any leaks. 2 days later major leaks under the house AGIAN! We are on day 7 with no plumbing in our house due to their incompetence and they keep giving us the run around. TERRIBLE COMPANY read more

I have had them to my home now twice in 2 weeks to repair a "running toilet" . It was still running after the second visit. I rescheduled for a 3rd visit and he never showed up. Never called to reschedule. I requested to be contacted by a supervisor and that has never happened either. I have now taken 2 1/2 days off work and still have a toilet that runs unless I shut it off. They are "supposed to" be here again Saturday for the 3rd try at a repair. So far, I am unimpressed. Update: the 3rd visit, I got stood up. No call or anything. Missed a half a day of work for nothing. Another plumber finally came out and fixed the toilet. Took a solid month to fix a running toilet!! read more

Horrible service! Not true to their word. Change appointment times and they don't do good work. I still have a leak from a month ago and I can't get them to come out. read more

Believe the reviews. These guys are the absolute worst. If your home warranty suggests you use them. RUN Boiler room call center somewhere in Florida. Lack of communication. If you need a part ordered. Forget it. I fixed it myself by ordering the part online which I got the next day. There's this thing called the internet and you can buy stuff and get it sooner than 2 weeks. No idea how they are still in business. read more

Avoid at all cost !!! I got them thru a home warranty for a leaking toilet and had to fight for months to get the job done. The first guy was here only 5 minutes and left. His report to the warranty company said the leak was from between the tank and bowl and they would not respond to calls to finish the job. After many calls to them and warranty co. the manager finally came back and said the base had a crack (big difference). When he installed the new toilet he left it undone. The toilet rocked side to side and he tried telling me that was the proper way to install a toilet, and he did not caulk around the bottom saying the warranty co. would not let them do that. Bottom line, I had to buy shims and caulk and finish it myself. Avoid them !!! read more

Hers and His Plumbing did not stand behind their work that came apart in 6 months. They would only repair it again at my full cost. Many other reputable plumbers in town. Find one. read more

I have an In-Home Emergency Plumbing Protection Program with American Water Resources and today I file an emergency claim to repair a water leakage inside my laundry wall. AWR assign the claim to HERS & HIS and they called in 5 minutes, however they put me on hldo for about 10 minuters and told me that tehy do not have a frame time to show up today or tomorrow and that the next appt available is May 30th. THIS IS AN EMERGENCY SERVICE. I TOLD THEM THAT I CANNOT WAIT UNTIL MAY 30TH, THEY JUST SAID I AM SORRY WE WILL CANCEL THE ORDER, THAT IS IT. I have to call AWR again and request a new Service Provider. read more

Hers and His was contracted by Pivotal Home Solutions gas line protection program. Same company as American Water Resources. Michael finally fixed my leak at the fireplace key turn on/off. H H and Pivotal seem to have communication problems. One blamed delay on the other. I was unable to get a supervisor. Two weeks of unnecessary delay. The tech that did initial inspection never came back. Finally after calling them everyday. They said he's at a funeral. So if someone is unavailable they need to reassign. But no. Pivotal finally issued a new claim and the tech assigned got it fixed. So no heat or hot water for two weeks. Someone needs to do a systems analysis plan for them. Previously Chris has snaked a drain appointment was timely. HH seemed to be only available plumber for Pivotal. read more

I ignored all the negative comments and it was worth it!! Our technician Adam G was awesome. Great communication the day before arriving, arrived on time and did an Awesome job installing our replacement water heater! Adam worked with me dealing with the home warranty company and made the process so much better. The other reviews included references to the home warranty company, and yes they are a pain in the @$$, but working with Hers & His dispatch and especially Adam G made it so much better! read more

Impossible to get on the schedule for an emergency. Tech called in sick so they rescheduled me to that techs next opening which is over a week out. no kitchen faucet for almost 3 weeks. This is a warranty claim so I'm stuck. read more

I am a very satisfied customer; Michael did a great job in repairing the external water leak on my driveway. After making the repair he came back again to put concrete where the repair was made. I will highly recommend! read more

Our Warranty company assigned this company to a work order for multiple problems. Twice the tech did not show up at the scheduled time. Neither time did they call us. We had to call them, wait on hold for a half hour or more and get a new time. The next time, he still didn't show. This time, they at least called us after he was to be there and rescheduled. When he finally did come, he fixed the leaks and adjusted the water pressure but said he didn't do toilets. What??? When we finally got him back again, he said our warranty plan didn't cover toilets, which it does. The warranty issued a recall and H&H plumbing scheduled an appointment. This morning they sent a text message cancelling it. When I called, after a 35 minute hold, they said I never had an appointment. Call the warranty company. This is Ridiculous!!!! read more

It took 3 days to get an appointment, despite the fact that my hot water heater is leaking. Took the day off work, which was difficult given the economy and the needs of my employer. Long story short - the plumber never showed up! When I called about it, the lack of concern was palpable! They said they would come the next day. Another day off work and who knows if they will even show up. I can't get over their total lack of caring and flippant disregard for my circumstances. read more

I had a leaking shower faucet. The plumber was nice, quickly identified the issue, and fixed it. Overall, it was worth the value. Unfortunately, we did have to wait three days before someone could come to my house. Three days of drip...drip...drip...drip...drip... read more

This company was sent out by our warranty company on 2 separate occasions. On the 2nd occasion the technician that came out actually LIED to the warranty company about what the problem was so that she didn't have to fix it. My husband was in the room with her when she let the warranty company know the issue (a covered issue) but in her final report she called the repair something other than it was and has caused us a week of phones calls trying to get it fixed. The warranty company is horrible too but the issue started with this plumber. read more

I was very happy with the whole experience. Very nice technician who was efficient and went to work handling the problem I had quickly and expertly. I would definitely recommend them! read more

Took 2 weeks to install replacement water heater. After first week, the technician did not respond to my texts nor my phone calls. Customer service (CS)was apathetic, not caring &, sometimes, just plain rude. The same mantra stated over & over by different CS agents: 'It's the warranty company's fault, not ours & there's nothing we can do.' Would not recommend this company for your plumbing needs. read more

Got them from my home warranty and they are a nightmare to deal with. So corporate. You call in hold for an hour they send out completely incompetent technicians that don't do the job and then you have to do it all over again. There's not even a local number to contact, it takes you to a call center. I do not recommend them! read more

We had a few items like a leaking sink and slow drains that needed to be fixed per our home warranty. We had them out to fix the short list of repairs, and when they left, we noticed that night that the sink was still leaking and the slow drain had not been fixed. We called and had to resubmit everything to our warranty company. The same gentleman came back out to try again to fix the issues, and at this point we also wanted a water line placed for our refrigerator. He repaired the leaking sink but stated that he forgot about the slow drain. He tried to snake it and fix it, but when unable, told me I should just go buy some drano. When I argued that I had previously been told by plumbers NOT to use Drano, he still encouraged me to do so (I did not). He placed a water line in a way that, arguably, could have been better done by a 5th grader. There was no stop valve behind the fridge, and the water line was NOT placed in the location that we had discussed, he drilled through our crown molding and wall, left it hanging on the visible wall, and draped it over existing screws in the closet where it was attached to the hot water heater. I was displeased with the install, and asked how he planned to secure it. He told me to go to the electrical section and Lowe's and I could buy brackets and do that myself. Needless to say, my husband lost it when he came home and saw it. His supervisor was notified and came out to look at the work. He wanted the plumber to come and fix the work, but myself as well as my husband emphatically stated that that plumber was not step foot back into our house for any further work. Guess who showed up to repair it! This review gets 2 stars because the end work looks nice. But the unprofessionalism and failure for the supervisor to respect our wishes regarding who did the fix was pretty disappointing. It took 4 visits for basic work. I would not recommend. read more

Hers and His Plumbing - Plumbing Near Me - Nashville, Tennessee

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UNBELIEVABLE! This is a review we were hoping we would not have to post as the outcome of what this company has done is a bit scary knowing that there are people who depend on companies like them to assist in emergencies. Our company had a tenant who had a tankless water heater burst earlier this month and not only did it take over a week for us to get on their calendar for the repair, but they ended up ordering the wrong water heater, so our tenant had to wait another week to be rescheduled. Due to this error, our company's blemish free record with AHA was ruined and our company's payments stopped for this property as it looked as though our company didn't want to make the repair although it was due to the error of Hers and His Plumbing. When we contacted Hers and His Plumbing, we spoke with Taya who advised they had an opening for Sunday and wanted to know if our office is open on Sunday so they could obtain payment first. We advised that our office was closed, however, due to the errors already made by their company and the severe delays this has caused for our tenant and her two small boys in not having hot water for so long, it would only be fair to put our tenant on their soonest schedule to alleviate the first problem caused. Then they could simply contact our office when we open Monday morning for payment although most companies send an invoice once services have been completed. Taya advised that she was in agreement and would discuss the same with her manager(s) in hopes to get us on their schedule for Sunday. She came back to the phone to advise that her managers said the best they could do, even after all they've caused, was to have their General Manager/the manager of that department call us in a week. My mouth dropped to the floor in total disbelief that they would dump us off for ANOTHER a week after all of the delays they caused. It just hurt our manager to the core that they wouldn't put the needs of the client, which is our company, and the tenant who's small boys have been without hot water for a few weeks waiting on them to make the repair, FIRST. The world is already FULL of uncaring people. SERVICE MATTERS. If we make an error, as a company or in relation to a company we are working with, we would be running to make that right. Hers and His Plumbing did not do that. Taya was in agreement, however, she needed the technician to agree to put it on the schedule for Sunday and then just contact our office Monday morning after sending an invoice. Blake got on the phone and despite knowing the damage they've caused to the well-being of these children with the delays, the damage they caused to our company by not completing the job when they said they would and making us look bad, would not get our tenants on their soonest calendar which is Sunday. The only other option given to our company is to have our tenant wait another week for another opening since we are not open on Sunday which we would not have to do if they'd not made the errors they made to begin with. JUST HORRIBLY SAD. It was like they wanted us to make the tenant pay for it or SOMEBODY pay for it on Sunday when the office is closed and BEFORE they actually did the job. That was already concerning as there was not even an invoice yet. We never thought for one second that they would not do the right thing by putting this client on their soonest calendar for Sunday to avoid further delays and damage to our reputation as a business. They could care less what their carelessness has done to our name with AHA and our tenant. If you want dependable and caring...THIS IS NOT IT. We can't even tell you if they did a wonderful job or a horrible job because they want us to pay first and then we get what we get. Praying we'll be able to update this review with them doing the right thing. read more

Our sewer line was clogged and backed up into our house. Home Serve warranty dispatched Hers and His Plumbing. It was discovered that the line was completely clogged with roots. They wanted to snake it and kill the roots and leave. I pushed for them to replace the line. Home Serve said if plumbing company supplied cost breakdown, they would consider the replacement. In the meantime, they snaked it to clear and used Rootx. They never contacted Home Serve about replacing the damaged portion of the pipe and closed the ticket. If the pipe was completely infiltrated with roots, it makes sense that the pipe is DAMAGED. Just took the money and ran. All they had to do was submit the cost breakdown and they didn't even do that. read more

The sheer lack of professionalism displayed by every person I've interacted with at this company is absolutely stunning. On two separate occasions I've been forced to use this company by my home warranty, but I now would rather pay full price for a plumber than deal with this incompetent team. Both times I've been forced to use them I've had my appointment cancelled less than an hour before they were supposed to arrive. Putting me in a bind as I had taken off work to be there as the issue needed to be resolved. The first time I let them reschedule only to have the lazy sod they sent over be unwilling to remove my toilet from its anchors to check for a leak. Today I was told there was nothing they could do to get anyone out to my house. Even though this appointment has been scheduled for 5 business day's. How poorly managed can you be? Anyone reading this please go elsewhere or you'll be sorely disappointed. Update: three months after no showing for the second time I get a text saying they aren't going to be able to make their scheduled appointment from THREE MONTHS AGO. Thanks for proving my point. See attached photo. read more

Hers and His Plumbing - This only furthers my previous point. This company has zero leadership or time management skills present in every level of the company. - Plumbing Near Me - Nashville, Tennessee

This company replaced a leaky valve with another leaky valve. They hired a third-party call center that matches their unreliable service. Be skeptical of anything higher than a one-star review. Please do yourself a favor and contact someone who will get it fixed the first time. read more

I am only leaving one star because you can't post without it and you aren't allowed to go into negatives... I was directed to Hers and His (H&H) plumbing through American Home Shield. Our issue was a water heater. The H&H technician came out on 21 November 2022; he determined the starter was out, and he went to the warehouse to pickup the part. They didn't have it, and he couldn't order it because the type of water heater we have is outdated and is discontinued (a Rheem, manufactured in December 2020). I got on the website and found the part within a couple minutes. They "couldn't order it from the manufacturer, we have to use our own provider". So, two weeks later, they got the part (two weeks AFTER Thanksgiving) on Thursday (8 December 2022). The technician came to install it, but, big shock, it was the wrong part. So, the ordered the correct part and had it overnighted to the technician He said he would install in on Friday. On Friday, H&H called and said he was busy, and they would install it on the next Tuesday (13 December 2022). On Monday (12 December), we called to verify the appointment. They (H&H) said that we didn't have an appointment on Tuesday (because apparently, we cancelled it??) and the next available was 22 December 2022. I'll update when they find some way to blow that one off... Literally as I was about to post this on 13 December, H&H called and told us our new appointment was on 22 December; we said we already had an appointment on that day; the dispatcher told us this wasn't true, as we didn't have an appointment in the system! So, in less than 24 hours, we were told we had an appointment, and then we didn't, then we did: the adventure continues... read more

I f I could give a zero I would. I had a hot water heater put in by Hers and His plumbing in 2010. The hot water heater started leaking and I called immediately on Thursday. I was told to wait till Tuesday for an appointment. On Saturday it ruptured. I called the emergency number and no one called me back. I was just trying to find out how to turn it off. After a long weekend I called again Monday. A plumber was sent. Of course they would not honor my warranty- which stated-"full lifetime warranty up to 3 replacement". There is no small print on the warranty saying if the pressure valve failed -the contract was void. They looked for every excuse not to honor the warranty. They claimed they gave me a discount but did not honor a written warranty. They not not keep their warranties-watch out! read more

Called a plumber after moving into my home due to no hot water. Hers and His Plumber came and told me I needed upper and lower water heater elements replaced for $400. I said forget it becase I could get a new one for that. I called a different plumbing company and found out the problem was actually crossed water lines and a bad breaker. I would have been ripped off $400 had I listened to Hers and His plumbing read more

Very challenging to schedule appointment times with them. They didn't show up as promised. One of the most unpleasant customer service experiences in quite a while. They really just don't care about good customer service. Shop around for a better company. would not recommend this group to anybody. read more

Cody to the rescue! Water suddenly stopped working in our home and we called for an emergency appointment. They were able to send someone same day, which was a life saver. Cody arrived right when scheduled and fixed our broken water line in the rain. Can't say enough good things, would hire this company again in a heartbeat! read more

I've had a horrible experience every time we've been stuck using this company. We use our home warranty company which contracts with them. Luckily after this most recent visit our home warranty won't use them moving forward. We've been without hot water for 2 weeks and now they keep rescheduling our repair to prolong it even more. It never fails with them. read more

Do not use this scamming company. American Home Shield dispatched them to look at drops of water coming through my ceiling, below the bathroom. Brannon, the plumber arrived and I showed him the ceiling and the bathroom. There was absolutely no water on the bathroom floor. After I went back downstairs to let the plumber look around, he called me into the bathroom and said here is the problem. Water was everywhere. He said a valve or nut was lose and he had to replace it. I started putting down towels to dry the floor. The plumber called Serclean company to come and check for moisture and he left. Serclean said the toilet was still leaking and the supply line was broke. At the end of the day, my bathroom is still inoperable and Serclean charged my insurance company $7700 to dry the bathroom subfloor. These two companies are scamming insurance companies and customers together. DO NOT USE EITHER! read more

Our warranty company forced us to use this company. I noticed really bad reviews, and was hoping the few good reviews would be the experience I would have. Nope, not a chance. For 100.00 dollars they could not find anything and dispatched a leak inspector, hydro scout, and they found in one second, a dislodged Ptrap. This should have been detected by Hers and His! We had to pay out of pocket to hydro scout 250.00! We are now out 350.00. We can't use our sink. I feel that we should get all of our money back. Yeah, right. Not in this lifetime. Why have a warranty? Why own a house? Why don't I just write a review and maybe someone will not have to go through what we did. We should have just done the work ourselves. We intend to repair it ourselves tomorrow. Insurance continues to be a joke. Screwed again. read more

Short of this: a couple of good people, prices fixed and absurd in some instances. This plumbing company gets dispatched by First American Home Buyers Warranty and American Home Shield and as such with what I do I've had them show up a lot. They charged $600 to install 2 water pressure regulators. The part is $30, the labor is 20 minutes, even at $175 an hour rate we're looking at $220 total for an hour or work. I was told I needed these in place for the home warranty company to honor their contract even though the excess possible water pressure was not the reason I as having that particular problem. Had a water heater go out, the little short style ones, they quoted me $1600 to replace it, I said no, called Lowes and had it installed by a team the next day for a little under $500. Got a call from their manager shortly after that saying they had misquoted the price and I told him it seemed weird to me that a professional plumber would be over $1000 off of what the standard rate was. I saw them many a time throughout the years, most recently for an emergency dispatch (my guy was on the other side of the continent) in which they determined that the issue was immediately under the toilet. I actually really dug this guy they sent out, but it still was a situation where you take the toilet off, remove annoying blockage (stupid piece of plastic off of a Clorox flushablesthingie) and put toilet back down. Price was too high, but this was the only notably good service I ever had from them. Average plumbers (except the last one who really totally rocked) insane prices and spiffy vans. They have no ability to work with you, and if you've got them as part of a warranty company you can bet they'll be inspecting everything to try and upsell you on what you need for your warranty to work. read more

Fail. Epic fail. -- leak spraying water at a connector at my hot water heater. Called Thursday, couldn't get to my leak until Tuesday....missed the appointment....rescheduled for the next day....plumber (Mike) came out and didn't fix it. I texted him and he lied and said just wait until the morning when it's dry. (wednesday). Um. Not. The pipe wasn't even connected. Just covered in glue. A complete mess. I called / texted Mike he said he would stop by and finish. He never did. Thursday morning called the office spoke with an assistant then the owner Kelly...soonest they can get someone out is Friday. IF they contact me about this crappy service and apologize after they fix the leak. I'll update my review, but they are bad and I wouldn't recommend them even if they paid me to allow them to fix it as it stands now. read more

The one star is for the plumber for my first interaction with Hers and His Plumbing. On 8-24-21 they sent a plumber (Jeff) to my house to fix a leak under my kitchen sink. He put a new washer by the garbage disposal and was finished within an half an hour. I was billed $149.00 for that job. Within 3 months I develop the same leak and call Hers and His who dispatched the same plumber . He came and used an Allen key and tightened the flange around the food disposal unit . He told me with use of the disposal unit the vibration would loosen the bolt. A few days later on 10/15/21 my master bedroom was wet from water coming from the bathroom. I had a leak in the floor by the toilet shutoff valve. I had shut my water down from the main into my house. I called Hers & His again and they sent a different plumber . He came out on 10/18/21 and looked at the leak and quote me $1,200.00 to fix the leak. I found that quote extreme. He ask when my house was built and I told him 1990 and then he told me I would have re-pipe my house. I ask for a quote and he said about $8,700.00 for that job. I told him I don't have that kind of money at this time and he stated my company can finance the job. I told him just fix the leak and I would think about it for a future fix. He went back to his vehicle and came back inside and badgered me with the re-pipe job. He seem to get upset and started moving the toilet and drilling around the pipe. He borrowed my new 5 gallon dry-vac to get the water off the floor. About 2 hours later he showed a piece of copper pipe and told me if he did not get the fittings on the next try I would have to re-pipe. I told him I would when I am financially abled. He put a cap on the pipe and told me he would be back early next day. He retuned the next morning and connected the valve shutoff ,tested for leak and put the toilet back in place. He ask for payment and left. The bathroom was left with debris on the floor and stains on the wall. My dry-vac was full of concrete water. I would never recommend or use this company again. read more

I would avoid these guys if at all possible. Didn't honor their 1 to 4 appointment window, calling me at 11:30 to tell me they can't get anyone out to look at my AC and the next appointment time is a full week away. Made no effort to try and work something out to get someone out any sooner. I understand things happen or of your control but good customer service would be a bit flexible and a little more accommodating. Perhaps you're so busy you don't need my business. I won't be using you in the future. read more