Bottom line: yes, they have prices lower than KBB quotes. But there was not much that was positive about my purchase experience here. For what I saved in $$, I lost a lot of time on the phone/emailing customer service reps at corporate. If you only care about getting the best price, and it doesn't bother you when people make empty promises, then this might be a good fit for you. But the next time I have to buy a car, I will go elsewhere. Service: our sales associate seemed to be there only to chaperone me as I test drove different cars. He did not know many details about the different makes/models and was staring at his phone while I drove. The sales staff in general are friendly, though not especially helpful. Post-sale: Typically I prefer to handle paying tax + license fees at the DMV myself, but here I was told I had to pay their $379 license/reg/paperwork fee. So I did. Long story short: I did not get my license plate until 4 months after I paid for the car. Each month, I had to contact my rep to request a new temporary license. Each month they assured me that it was on its way and everything was fine. After 3 months of waiting, I called corporate to see if I could get a different answer. After about an hour on the phone, plus emails, I was told I had to take the car to get re-smogged. Also I was told they were missing paperwork that I'd provided when I bought the car. Super frustrating. Promotional (Not) Perk: Supposedly, when you buy the car, you get enough Hertz Gold Rewards Points (2,750) for a free one-week rental. When I tried to book a weekly rental via the website, the reservation website said I only had enough points for a 2 day rental. Not cool. Also turns out there are blackout periods. The car itself: Runs fine, but sometimes the power lock button doesn't work. Strange for a 1 yr-old vehicle. read more

The prices can't be beat but the customer service is terrible! After being without a car for a month, my boyfriend reserved a rent to own car which took almost two weeks to get in. Both corporate and the local office provided terrible customer service. We had an appointment to pick the car up for the test drive Tuesday at 5:00 pm. After calling numerous times to make sure the car was ready for pick up, we arrived at the scheduled time. The car came in on Friday. The car was trashed. It looked like a pop can exploded, the seats were terribly stained, and there was trash throughout. Instead of letting my boyfriend take the car, they refused to release it and acted as if we did something wrong by coming in to pick it up! The agent who assisted us attempted to talk to the manager about getting a rental car for a night. The manager was extremely rude and condescending about this and offered nothing to my boyfriend. She acted like it was our fault the car was not ready, despite it being there for two business days. My boyfriend called the corporate office and they offered no resolution. The entire situation was handled in an extremely unprofessional way, was very disappointing to my boyfriend, and I doubt we will do business here again! read more

Going through a rough chapter in my life and needed a new-to-me car. I prefer to buy used, but was afraid of being taken advantage of. I spent most of Saturday with Lawrence, and he patiently let me test drive every single car I was interested in, which were many. I told him my price range and that I intended to pay cash, and he showed me everything he had on the lot that was within my parameters. He answered every question I had and fixed a couple of small problems with the car I chose before I left the lot. Phillip helped me finalize the paperwork. He was helpful, informative, and easy to work with. Both Lawrence and Phillip made this my best car buying experience. read more

We purchased our Jeep Cherokee Limited from Jason O'Connor at Hertz. We couldn't be happier with the Jeep, the professionalism of Jason, and the smooth transaction. We highly recommend this company and salesperson. read more

Karly will make sure that you get well taken care of, and even though the place is clearly understaffed for the demand they receive, she is able to handle all the stress with a smile and she made my whole experience worth it. I had to rent a car while mine was in the shop and it was a very easy and cheap process (all was handled through our insurance company). The car was in good shape and the staff is kind and doing their best though clearly they need a few more people there! I would rent from them again! read more

Rj and Karly were really amazing! There were some issues with the car and Karly made sure everything was taken care of, she gave us a new car and we were on our way. Every time we called with questions they were helpful and adamant about keeping us happy. read more

Worked for a week on buying 2 cars from them at once. Each time I went in it was like I never was there before. Of course only "the boss" can make the official trade in appraisal/offer and sale which is an insult to customers. Clearly there is a "Hertz Sales God" they have to always call that is the only person to give permission make a deal. I said early on that I would buy 2 cars if they negotiated the total price down 2K less. They wouldnt budge. Appraised my car 40% of ROUGH trade in value (NADA/KBB) and wouldnt negotiate much more. They didnt drive the car during the appraisal. The car was in great condition too. Seems as they "just dont have control over negotiating their sticker price", but they do have control to lowball your trade in value. The last straw was that after signing the purchase agreement for the cost of both they said, "we priced one vehicle wrong, it is actually 1K more and you have to pay for it". I explained that I had already signed the agreement with the original numbers, they still wanted me to pay for their mistake. We walked out, it all felt very dishonest. read more