I had an incredible experience! A huge thank you to Darlene and Maribel for going above and beyond. They were kind, professional, and made everything so easy. I truly appreciate their outstanding customer service! read more

Trisha was amazing! She's very thorough, professional and welcoming. I couldn't ask for anyone better! She exceed my expectations with the entire process of looking, test driving and financing my car. Highly recommend her if you choose Hertz Car Sales! read more

Great no hassle price, new used car with low miles in perfect condition, thousands off a new one out of a show room. In and out with my new car within a couple of hours at the most. Competitive finance rate. Excellent service. Highly recommend. read more

My wife and I just purchased a 2023 Hyundai Sonata from Hertz. We were pleased with the salesman, Todd, and his professionalism in helping us find the right car. The purchase process was quick and easy. Their "No Haggle" pricing took the stress out of the negotiating. The only drawback was the poor trade-in offer that Hertz gave us. We ended up selling our trade-in to AutoNation for over two thousand dollars more than Hertz offered. The process with AutoNation was also quick and easy, but that's another review! read more

Hertz Car Sales - Car Dealers Near Me - Phoenix, Arizona

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After 2 trips, 3 weeks, and informing Hertz Corporate about the situation, Hertz bell Road did resolve the issue. I'm satisfied.

I just want to say THANK YOU! THANK YOU! to Ron. He was the sweetest gentleman ever! Made my car buying experience a very pleasant one. I was not in any way shape or form ever pressured. Ron was very patient with me. He allowed me to take my time looking over every inch of the car. He didn't circle around me like a shark, as most car salesmen tend to do. No hassle! I was allowed to take the car for a joy ride by myself. Ron even gave me suggestions between the two cars I was interested in. This was the first stop in my car hunting journey and ended up being my only stop. I didn't need to look any further. Everything was just so seamless. The price was right and service was great! My little Mazda was in impeccable condition. #LoveAt1stSight I would 100% recommend Hertz Car Sales to anyone shopping for a "new" car. *P.s. Ron is also a fellow Air Force Veteran ;) *They offer a Military Discount read more

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Just wanted to give well deserved applause for Trisha, who is a shining example of a great sales representative who listens and delivers. Even though we didn't purchase the car we had looked at and driven as it was an AWD which we didn't need and were in a time crunch for a purchase. I walked in and the sales floor was buzzing and all sales people were writing deals so I peeked into the sales managers office and we spoke briefly thanking me for stopping in and assured me I would be greeted shortly. I was greeted by Trisha who greeted me with a warm smile and handshake. I immediately felt welcome as she listened to my wants and zeroed me in on the nearly perfect vehicle. I drove the 2024 Buick and it was a 9.9! My hesitation and reason for selecting another car was solely based on the fact that I didn't need AWD and the GM warranty was shorter than my other selection. I truly felt bad about not buying a car from these folks as it was by far the best buying environment I had ever encountered here in AZ. I sold cars years back for 10 years so I feel I have a pretty good sense of "slippery." Next time I need a rig I will not hesitate to go to this store and highly recommend this store. Another bonus with Hertz is the cars are often times 4-5K back of book, even Carvana supplements their inventory with them. Can't wait until my next purchase opportunity! read more

I purchased a 2023 Mustang on 01.24.25. I got on the highway to head back home to MN from the Phoenix Bell Rd location and noticed a vibration once I reached highway speeds. I continued on until I saw a Discount Tire store and was going to have the tires balanced. They brought me back to show me a bulge in the sidewall (separated ply) and a couple bends on the lips of several wheels. I called my sales person Ron Schuler to explain what was discovered on the car I purchased 2 hours earlier. He said there was nothing he could do for me and Hertz won't help me even though this was not my doing. I paid to have a tire put on so I could safely continue without worry of a blowout. I also found the windshield washers didn't work and after washing the car (it was very dusty and dirty when I purchased it) found the whole passenger side had been repainted poorly even though I was told there were no accidents. The car pulls hard to the left under acceleration on the highway as well. Someone who had rented this car had obviously hit a large pothole to damage the left side tire, wheels, and throw the rear alignment off. On their sales contract there is a Used Car Warranty of Merchantability which simply states that the seller warrants that the vehicle will be fit for ordinary purposes for which the vehicle is used for a period of 15 days or 500 miles. I was well within this as I owned it for 2 hours and 148 miles. I called and asked for the manager once I got home on 01.26.25. I was asked my name and explained the reason for my call. They came back and said he had stepped out on the lot and would call me back-which he didn't. I then called the following day 01.27.25 and asked for the sales manager again. A gentleman named Matthew got on the phone and said he was the finance manager and I would need to speak to the sales manager who was not there and was in meetings that day. I was told he would call me back later that day, and if not, for sure I would receive a call the following day. Once again, no one ever called. This is the worst car buying experience I have ever had and I have owned in excess of 30 vehicles. Avoid them as after they have your money, you will be ignored! read more

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Well, I rented a car from Hertz Rent-A-Car and boy that was at a mistake. The car I received was in horrible condition and included human hair, human boogers, and a general griminess that can only be compared to my dirty cousins laptop. When I asked them for support, the sales team completely blew me off and I had to wait more than half an hour for the customer service agent to get off the phone. I was there for nearly an hour and showed them all the issues and they refused to swap out my vehicle. Furthermore, the 800 customer service numbers are possibly the worst in the business and refuse to connect you with a live person whatsoever. Furthermore, the Mustang had nearly 50,000 miles on it and clearly had transmission problems which indicates not only a repulsive health concern, but also that it might be unsafe to drive. I paid the extra money because I thought I could trust the Hertz Rent-A-Car brand, but I will never make that mistake again. I have also emailed their corporate office concerning all of this so I hope to get at least some resolution on the additional $100+ of seemingly bogus charges. read more

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Picked up a 2023 Kia Soul February 2nd.....Went to put gas in it a few days later...It won't take gas....the pump at the gas station keeps shutting offf...try another pump....same deal....try another gas station,,,same...gas pump keeps shutting off...no it's not an electric car.....The sales person at Hertz tells us to take it to Pep Boys down the road....they can't look at the car because their master mechanic isn't in......We try to reschedule....Hertz won't approve the repair when Pep Boys calls them......It's been almost a month now and Hertz takes our calls, asks for our number and doesn't call back.....won't approve the repair....$20.000 plus and it takes gas 50 cents at a time....tell me they didn't know about this....yes it had the certified sticker on it when we picked it up... read more

This was a no hassle sale at a great price, the sales staff do not seem to work on a commission bassis as there is no pressure to finance etc. This was the fastest can transaction I have ever conducted. The staff was friendly and helpful and the price was the best I found read more

Hertz Car Sales - bought loaded 2018 R/T charger with only 40k miles with an ext warranty at my request, after tax title license and all fees paid 25k. - Car Dealers Near Me - Phoenix, Arizona

I had an extremely terrible experience with this dealership and would not reccommend this place to my worst enemy. I was highly interesting in a vehicle they had listed as available and for sale. I called and inquired about viewing and test driving the car. they advised the car was still being certified and was not ready. They said they would pass my information to the sales team and they would call me as soon as it was ready. I continued to follow up with them on a daily basis to inquire into the availability as I was highly interested. I called today in November 30th and was advised they sold the car already. I felt very defeated as I have been looking for my dream car for 6+ months. They still are not showing any photos of the car nor is it showing as available but yet it is sold. I don't trust any of the people at this place and would never do business with them. 0/10 read more

Interested in used car. Salesman Ronald seemed genuine and showed us one in budget . He said Hertz had gone through it and it was sound. Asked specifically about the brakes, he said better than 50 percent brake life was left. Just 3 weeks and the car needed brake job at cost of $704. Call to Ronald. He said he just says was he is told. Stay away from Hertz Auto Sales Bell Road Phoenix Az. and salesman Ronald read more

Very shady practices. Went to look at a car and the check engine light was on so we didn't drive it. They texted the next day and said it was fixed saying that it was on because someone turned the vehicle off without putting it in park (not true). They said there were no codes for the check engine light and had no explanation how it was fixed. So basically they just disconnected the battery to reset it and lied to us. read more

Hertz?! Never would have thought Hertz would host the car buying experience I've ever had. Trisha spent tons of time and JP worked through the EV tax credit process as quickly as possible. Highly recommend them both! read more

Bought a Genesis G70 09/29/2023 from Hertz Car sales 1133 West Bell Rd Phoenix AZ 85023. Returned car 10/04/2023 after inspection showed damage and painting from an apparent accident. Hertz Car sales states that it will take 8 weeks to refund my purchase price. Unacceptable. Beware of this deceptive advertising on their web site which states they will refund your money after returning your car within 7 days. They don't state that it will take 8 WEEKS to get your money. Salesman Ron states that it's not his problem. read more

I want to personally thank Trisha De Leoz for assisting myself and my mother in our recent purchase here. She went out of her way to promote transparent communication and fluidity for what was possibly our smoothest and most satisfying vehicle purchase. This is the fourth vehicle we have purchased from this dealership, and if it wasn't for our already established history with this dealer, she would all but ensure our return for future vehicle needs. 10 out of 5! read more

I am having trouble. I like my car, but I bought it with the promise that the maintenance issues would not be a problem, but that has not been the case. I have asked and asked about replacing a cracked windshield and when my salesperson Ron did not answer I went to the manager and two other people but four weeks into it, I have heard nothing. I went to a Firestone Complete Care and they identified some more maintenance issues. I called Duane who was very nice and said they would put the vehicle in the billing system so that the work would be paid for but a day later it is still not in the system. I will update this, but I cannot recommend Hertz Car Sales on Bell Rd., Phoenix at this time due to my inability to get these issues resolved. 4 WEEKS LATER I am still in limbo with my car. I have driven to Las Vegas, NV which is two hours away just to find out that the company Hertz referred me to does not provide services for Hertz car sales. They did an inspection and told me that standard scheduled maintenance had not been done by Hertz, that there was a hole in a rear tire that they fixed for free, the front two tires needed replacement, the engine filter needed to be replaced, the cabin filter needed to be replaced and a mudguard for the rear tire was hanging and broken. I have tried to call CJ many times, but I cannot get through. They did authorize a replacement for the front windshield, but I will have to find a Nissan dealer who will bill Hertz car sales because the camera is attached to the windshield and I cannot find a dealer who works with Hertz. So I have to choose to drive with a broken windshield or have a camera. Why should that be? This was a high mileage car, but as a sales tool, they tell you they have to do all the maintenance or they cannot rent out the car. Do not believe it. I am beginning to think that there is something wrong with this car because both Firestone Complete Care and Discount Tire could not find the car in the system. I drive back and forth to California and I am always aware that there are some possibly major issues with the car. When I purchased the car, my salesman Ron did not do a walk-around with me and it slipped my mind because I was there for a long time. I could not have seen the dirty filters, but I would have seen the tires and broken mud-guard. I sent photos and a I have called 15 times and I am getting nowhere. I never leave a negative review because I know what impact they can have, but I am hoping I will finally get the work done and feel safe on those long stretches of road from Arizona to San Diego. read more

So far experience has been poor. After looking up options online my wife and I came in Friday ready to buy a Nissan Rogue in which we saw 5 options online. We came in and the workers were unable to locate one of the 5 we saw online (taking over an hour of them searching). After going to many used car dealers this was the first where we were not immediately helped upon arrival and only where they seemed to not know where any cars were on the lot. The website seems very outdated on what they actually had. Twice we called in about a car available online only for them to say it is not. If Hertz did not have good deals, I would never step foot on their property again. 1 star for service and business efficiency and 5 stars for price. Overall I rate 2 stars. read more

That moment when your mechanic tells you not to keep repairing your old 1984 Mercury grand marquis... So here I am helping my uncle find a nice reliable inexpensive car. He's not really wanting a car very much and actually gets into a disagreement with our mechanic who has done business with our family for over 20 years. We walk into hertz on Bell because there's a yellow Kia Soul my uncle likes after seeing it on the website. Bruce helps us over the course of the day- pulling cars up into the shade awning just steps outside the as so my uncle can sit in them. He is upfront with prices and clear on the fact you can't haggle with hertz. We like an Elantra and take it over for our mechanic to look at. After we get the ok we go back to try to write a deal. We go back and forth on APR a few times and manage to put enough down to get the payment he's comfortable with. The final signing is straight forward and quick- no bs here!!! My reason for 5 stars is the paperwork was accurate and no extended warranties or gap insurance were mentioned. All the typical deal rip of tactics were removed and we could leave in peace!! I recommend this store to buy a 2 or 1 year old car just be sure to ask about any accidents the car has been in. No matter how minor an accident you cannot foresee the small issues that could become more long term. Also hertz overs a 12 month warranty and the Kia we went with still has 25,000 miles left on the warranty as well. My uncle is a new person with his new car- now he has a radio and an ac in a zippy red car! He has offered other family members rides and even bought a logo shade screen at the dealership. I highly recommend this car shopping experience especially for those who don't want a hassle. read more

Hertz Car Sales - Decent cars for sale - Car Dealers Near Me - Phoenix, Arizona

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We had a great experience buying a car at Hertz. The no haggle pricing for both trade in and purchase price made it easy. We knew this was not good no to be the typical car buying experience when we walked in and the sales person who greeted us introduced us to one of his coworkers to take care of us. They had a great selection of the type of cars we were looking for and our salesman Joe let us test drive all of the cars that we were interested in looking at. We ended up paying ~ $4000 less than the quote we got from a place that does haggle. This was for the same car with 400 less miles. Maybe I could have haggled my way down at the other place but it was refreshing not to have to. Thank you joe and team read more

We purchased a 2019 Hyundai Elantra here. Pro: good price on a car that has maintenance records But here are the cons: 1. We at first thought we would finance the car. At least we decided to check out the interest rate they were offering. We happened to be at the end of a home refinance. We knew our credit score and knew it was over 800 points. Their finance dept came back with a higher interest rate than we thought fair. I asked why and were told our credit score was in the low 700's. I was really confused by this, We declined the financing and I talked to my mortgage broker who said there was no reason for our score to be that low. Even if we had several banks run our credit (which we did not), it still should have been no lower than 790 but her latest run had us at over 800 again. I believe Hertz sales clamed a lower score to increase the interest rate for more $. We ended up paying cash but I know not everyone can afford to do that so if you are financing, beware. 2. There is only one set of keys. We thought this was a mistake but when we called up later to ask about it we were told all the cars only have one set of keys and there are very clear about that. They were not clear about that. 3. About 2 months later, we had some wiring problems. We called them and they said everything should be covered. Bring it to the dealership and it would be covered. Dealership said rodents had chewed through the wires and had broke under the fraying. We have 3 other cars. Never had a rodent chew through anything. Hertz said it was past the 60 days (only just past) so they weren't responsible for anything. The car has been driven less than 200 miles since we got it. Dealership also said it needs alignment and rebalance. All on our dime too. Don't trust Hertz when they say it is all in tip top form when you get it. Our mistake for trusting since there are maintenance records and a clean Carfax. Don't make the same mistake. 4. They have a "mask policy" without enforcing a mask policy. I am not talking about the customers. The sales people routinely had masks off or uselessly hanging under their nose. Come on y'all. Covid is on the rise. Make your customers at least feel like you care even if you don't read more

We purchased a 2019 Nissan Rogue here and definitely no pressure or BS. We searched on line first on Hertz.com,,,but found little lower mileage cars on Rent to own program they have. On line searched quite a few cars but liked the Rogue with blue color and only 18k miles and great price,,,,rent to own allows you to rent the car for 3 days for 49$ a day. (Money Returned if you buy the vehicle) you try it out for 3 day and see if you like it or not. Took it to Nissan dealer to have it checked out and they agreed it was a good vehicle. After searching quite a few Nissan dealers and listening to there BS, this is the way to go. Do your homework and drive it first and have it checked out, prices can not be beat. read more

Best experience ever buying a car. The only positive experience buying a car in my 31 years of driving. I found a 2016 Ford on cars.com, called to make sure it was for real and available. Bruce answered immediately, made an appointment to come see it the next day. Drove the car, it drove flawless. Hertz actually does inspect their cars for sale, unlike other dealers claim to. Hertz doesn't douse the interior with slimy, shiny, smelly goo- like other dealers do. No haggle price up front,no bait and switch tactics. Also no phony add-ons for wax and some worthless alarm. Received fair price for my trade in one try, first time in my life! In and out with a new car in less than an hour and a half. If we ever need another car, I am going back. read more

I purchased a car here on 6/13/20. It was a little small for me so I returned per their purchase agreement. I was given a release and indemnification form which I signed. On it say my funds would be returned in 4 weeks. It's 8/6/20 and I still have not received my money. Excuse after excuse, covid, Oklahoma office closed, bankruptcy, lay offs, rude finance manager, etc. Be careful when dealing with them. I'm currently dealing with the AZ state attorney on this. read more

I traded in my car on Mother's Day. A month later they have not paid off my trade in and I'm stuck with two car payments and one car. Don't be fooled by Bankruptcy deals - they are making good on my contract. Butter Beware! read more

We called about a car and Dennis said it was there, so I told him it would be about an hour drive. He said no problem he'll pull it up front and get it ready for us. When we got there, true to his word, the car was right there and ready. We took it for a spin and decided it was the car for us. The team made everything quick and easy. Highly recommend this place. Thank you Dennis! read more

Had a great experience with my salesman Brian Cruz. I was in tremendous need of a new car and he made it easy​ for me. They have good cars at​ good prices! I traded in my beat down 1999 Lexus and left with a 2017 Nissan Versa SV with 43,000 miles. The process didn't take long and I was able to finance and get a GREAT rate over 72 months as a first-time​ buyer. Overall, I feel like it was a ​win-win​ situation. I left feeling like I got the best deal I could get.​ read more

I hate buying cars. My anxiety is sky high and I just want to run away. But Brian and crew were amazing. From the moment he walked up Brian was nice, informative and very professional. The manager made everything so easy and all in all I was very pleased. I will definitely recommend and go back when I need another car. read more

I rented a car through a third party from this place (only because I was in AZ temporarily) and Brian was a great help. He made the process of getting my car super quick and easy. While I got my paperwork processed I talked to some of the staff and they were extremely friendly, personable, and hilarious! Brian gave me his card and told me a few times to please call him if I have any issues. When I called a month later to follow up about my license plate, Brian asked me how my internship was going and it touched my heart that he remembered! This shows that he truly cares about his clients. I will definitely be coming back in a few months when I am looking to buy a car! read more

This was literally the easiest car purchase that I have ever made. Dana made the whole process easy and quick. I have never had such a quick, seamless experience. read more

I had a really good experience here. They were friendly, not manipulative, and helped me get the best possible interest rate on a used car about $1700 under KBB value... Randy (finance manager) even called me after I'd signed/paid/left with the car to tell me the bank just got back in touch to offer me an even better rate, and I should come back and re-sign the loan agreement to get it! There was a little bit of old-guy-inadvertent-patronizing stuff (I'm a woman in my mid-30s, and I'm not crazy about being called "girl" or "kiddo," even when it's from the most well-intentioned, avuncular folks), but overall I would absolutely recommend this place for a non-pushy used car sales option. read more

This was literally the best and easiest way I have ever bought a car!! These guys don't live off their commissions! They get an hourly wage. They didn't try to force us into financing they didn't even walk us in the building until we decided to buy a car. There is no haggling over price. All cars on the lot are five years or younger and in fine pristine condition!! read more

First time car buyer - friend recommended this location. Very happy with results. I do not live close but the time spent getting there was well worth the extra effort. Professional and friendly - had to "put up with" lots of questions and concerns. Thanks for making an exciting new chapter in my life more exciting and easy to accomplish. read more

Very good experience in purchasing a new truck! Bruce was very helpful and knowledgeable a true professional! No hassle pricing, no add on extras like you find at other dealers and no high pressure from anyone! Scott the business manager is on the ball and goes through the paper work in detail with you! One of the best experiences I have had in buying a new vehicle, I would highly recommend working with this staff if you are looking for a good experience in purchasing a new vehicle!! read more

Hertz car sales has the best deals this is my 2nd hertz purchase and my 4th rental car purchase, best car purchases I ever had were from hertz, I worked with Joe and finance manager at bell rd hertz they were great gave me EXACTLY what I asked for and we were out the door with a new rogue with low miles I am extremely happy and very thankful... highly recommend you check out hertz sales. read more

If you already know the kind of car you want, and are sick of the big dealership crap... come here! These guys are straightforward and will get the deal done quickly! read more

I went here because i got my last car from enterprise and had a great experience so figured it be close to the same through hertz. The first time I walked in no one greeted me. I stood in the lobby for a good 10 minutes, people walked by and said nothing to me. I had to walk into the finance office and ask if someone could help me. That should have been my sign to just leave and go somewhere else. Instead I stayed. Got approved for a car, told me I would need more money down and come back when I have it. So I came back with more money then they asked of me. They said my approval was good for 30 days. When I got back with the extra money they said the car I wanted should still be there, looked for it for about 20 min and then said oh we must have sold it, what other car are you interested in, so I test drove another car, they sent my application to the bank and said everything was closed and they couldn't get an answer until tomorrow so they'd call me as soon as they knew. The next day I waited until around 2pm. Called to see if there was an update. Nothing. Waited all day. Nothing. Called the next day and was told the guy working on my sale was not in and no one else could help me. I don't know what kind of dealership this is but I do not recommend anyone go here! Btw, this was 2 weeks ago. And they still haven't reached out to me. I went to another dealership and walked off the lot with a car the same night. Go somewhere else! read more

Recently attempted to purchase a used vehicle front herts +Hertz Car Sales @ Bell road. Jeff promised to get a Purchase Order to my credit union the next business day. Claiming he was under a storm watch that day and couldn't send it! In Arizona mind you . It did not rain on my side of the city. The Next day I called Jeff asking for a PO which he excitedly said he would do and apologized. Two hours later and I have no word from my credit union. Upon calling hertz @ Bell road again I spend minutes on hold for Jeff when finance manager by the name of David apologizes , with a condescending tone and promises to get this out once more asking several questions about my finance, rate , credit standing and other information at which time i emailed both my credit union info and drivers license copy. I never get this Purchase Order as promised , and have my credit union finance department is searching all fax outlets for this document promised ! Today Icall hertz +Hertz Car Sales @ Bell road to find both salesman and finance manager are off , so is the manager, Scott, my car has been sold and is no longer on the lot. Naturally I review the ad listed and upon much last call to hertz I speak to a new salesman, he tells me the car is still available however thier are two interested parties. Later he transfers me to a manager who changes the story yet again to this vague description of the cars availability " the car Is not sold but will be off the Day end of the day " -daniel I am very unhappy with the way i was treated and absolutely must say I feel more mistreated than going to a typical used car dealership. At least that way I get feign respect +Hertz Car Sales had no intention of a sending the purchase order, not only wasted my valuable time but my credit unions as well ! Now i must return to the car search and explain to my banker the lack of response from your salesman. Sincerley Walking in Phoenix I have filed a consumer complaint with the FDC,& will be looking into the BBB, and State Attorney Generals office to advise them of the details of their prejudice towards me and to review the messages left showing their promise to send my purchase order. read more

I got into a accident recently and my car was totaled out. I know I needed a new car but wasn't looking forward to dealing with a dealership. I was looking on a car site when I saw some of the pricing for Hertz car sales. I decided to check the dealership out. Pricing, Mileage, in house financing and the Gentlemen that work at this location made it feel stress and pressure free. I went through and highly recommend Dan. Got to test drive several cars, and even kept me in the price range that I wanted. There were so many great options that I will definitely buy another vehicle from them again. read more