Doris! Doris! Doris! She rents out her cars with great…read moreservice. Oh Doris! Oh Doris! Oh Doris! We just rented out a car with dear Doris. And suddenly that name will never be the same to me. Oh Doris. I was just blessed by a lady named Doris. And suddenly I've found how wonderful her help can be. Oh Doris. Oh Doris. Oh Doris. Say it proudly and it feels like you're baying, Say it softly and it's almost like praying. Oh Dooooris! But seriously. Here's what happened. Car broke down between Washington state and California. We had to tow the car to a service center in Medford. Then we had to rent a car to continue our trip. Full car in the breakdown. We had nothing but our phones and our wallets walking in to the airport. In our time of need, we meet Doris at the counter who proceeded to help with great caring and superb human beingness. They are lucky to have her in Medford. We were lucky to have her. And you'll be lucky too. If you see her, tell her thank you for being such a great human. And that's my West Coast Story. Thank you, Doris!

Broke down Friday afternoon in Yreka California (no rental companies in town) and first tried…read morereserving through Enterprise in Medford Oregon (1 hr away). Received confirmation and reservation for vehicle. Paid for an Uber to Medford and was half way there when they called and canceled my reservation stating they made an error and had no vehicles!! I was already 1/2 way to that location!! I then contacted (after a very heated/one sided discussion) National Rent A Car and explained situation and what had just happened with Enterprise, They immediately booked me a vehicle and sent a confirmation for vehicle, Upon arrival at location (Medford Airport) they proceeded to tell me they too had no vehicles!!! This was after hearing situation and confirming they in fact had a vehicle for me (I received confirmation) and as I am standing there receive notification to pick up my vehicle to which I was told " Sorry, guess you're out of luck, there is nothing we can do." Needless to say I was beyond upset at this point and stranded with no vehicle. I ended up having to get another Uber to a hotel and arrange for a friend to drive down the next day ( 3 1/2 hr drive one way) to pick me up. Absolutely HORRIBLE customer service and experience. I will never use this company again nor recommend them to anyone. Enterprise Confirmation #2133532085 for a car that wasnt available!!! National Rent a Car Confirmation #2133535422 for car that wasnt available!! If there were an option for less than 1 Star I would use it. Avoid them like the plague....they do not care about customers PERIOD!

Steven at Enterprise rental in Medford OR, was extra helpful, he offered to drive us to the front…read moreof the airport, since we were traveling with my 89 year old mother. He was very nice and took the extra care to help us. Our experience with Enterprise in SFO and Medford exceeded our expectations

Was stranded this last weekend with a broken down vehicle. Called and reserved a vehicle /received…read moreconfirmation. Then had to pay an Uber $110 to make the drive to rental place from where I was broke down. Upon arriving at National I was told they made an error and didn't actually have a vehicle for me....AFTER speaking to her on the phone and AFTER receiving a confirmation. I even received a notification as I am standing at the counter asking me if I was ready to check in and pick up my vehicle!! All I got from the Rep was "sorry, I dont know what to tell you"....ended up having to get a hotel in town and have a friend drive 3 hrs the next day to come pick me up. (No other rentals available with other companies). I will NEVER use them again and DO NOT RECOMMEND. Absolute horrible customer service and reliability.

By far the best rental car place I've ever been!…read more The Enterprise counter, along with the rest of the rental cars counters, is right outside the gates of the small Medford airport. You can't miss it. There's only one line - no separate line for elite members. We arrived pretty late at night due to a delayed flight, and the person helping us get our car was very kind and patient, thank you for working the night before July 4! We were one of the first to deboard our plane so we didn't have a wait, but a line did form behind us. The lot containing the rental cars is just outside the airport, take a left if you are exiting. Never have I ever rented from a car just sitting in a lot rather than a parking structure haha! Our Hyundai Elantra was clean and ran with no issues at all. Upon return, there was staff ready to check us in. I like to throw out my trash just as a curtesy but they were insistent that I leave it! So kind of them especially to be working in the heat. Thank you guys! I had a great experience and would not hesitate to recommend and return to the Enterprise at the Medford airport.

No concern for not having a car for a confirmed reservation. I had engine trouble with my car and…read morecalled to reserve a vehicle. After the tow truck dropped me off at the airport the desk clerk informed me that they had no cars and didn't seem to care that was stranded at the airport. Today I called to ask if they had a car which they did, and that they would honor the price. They later called back to say it would be nearly twice the price. A manager was to call me about honoring the price. I waited all day, nothing

The folks here picked me up within five minutes at the airport. It was not an inconvenience…read morewhatsoever. Although the girl who was behind the counter, was the one that picked me up, she was professional, courteous, grabbed my bags for me was very accommodating, and I had the same experience with my return. They were very accommodating and help me with my luggage, it's one of the best experiences I've had with the car rental in many many years The car was brand new, clean, and with a couple scratches that it handled beautifully for what I needed. Nissan Ultima. I'm actually looking into possibly purchasing one in the near future. Thanks Hertz for the good experience.!

I wish I could rate negative stars. Our rental came out to double what we booked it for, and the…read morecustomer service was absolutely horrible. The desk agent did not adequately explain that the fee for adding an additional driver we were quoted was daily and not net, making it sound like our total extra charge would be much less than the large amount we ended up being billed (on top of what we already pre-paid).When I called the day of the rental because I was concerned about a very large charge on my credit card, the staff member was vague and dismissive, claiming it was just a deposit that would fall off, even though I had already paid in full. The invoice at that time had zero itemized breakdowns. We didn't receive an itemized receipt showing the actual charges until after we were charged, and I had to request it twice-only to find vague additional fees. Do Not Rent From this Hertz because you'll regret it! Update: I am even more upset now. I followed up with the location manager to get information on the final invoice-mainly why we were charged taxes, fees, and driver charges for 7 days when we only rented the car for 5 days. At first, the manager claimed we returned it late and had it for 6 days. When I provided proof that we returned it early, the response was that "6 days or 5 the rental is for 1 week and was pre-paid as so." That is definitely not the rental agreement I booked through the large third party I used to book my rental! Why would anyone agree to pay 7 days of charges for a 5-day rental? The agreement listed a rate per day with a weekly maximum, and the pricing was completely misrepresented. Avoid this place at all costs-we've used rental cars for years and never had this kind of horrible experience with any other company!

Super nice gal at the counter! My car was ready when I came to pick it up, it was clean and parked…read morewhere they said it would be. I brought the car back a day early - no hassle.

This location is not reliable. I booked a standard SUV weeks in advance, however, when I arrived I…read morewas told there were non available and that I should wait at least 30 minutes before checking back to see if they had any ready. I didn't want to wait around at the airport so I asked if they had any other vehicles and was told they had a sedan so I agreed to take that instead. When I went out to the parking lot, I realized this vehicle had extensive damage to the rear passenger side door, bumpers, and even had a cracked windshield. I went back inside to report the damage as well as to ask if there were any cars available I could have instead. Despite the parking lot being full of cars, I was told there were none available and they would just note the damage I was reporting. They also don't pay a lot of attention to detail when cleaning their cars in between renters. We later found empty chip wrappers and other trash under seats and inside the front arm rest/console. The only good part was that the cars are parked adjacent to the terminal building which is convenient when picking up or returning your vehicle.

We booked a specific vehicle for a family reunion that was big enough to accommodate the trip. We…read moremost definitely entered the reservation information correctly, as our trip was meticulously planned. We had to drive a uhaul from Portland to Medford the day we picked up the vehicle, so on the reservation we chose an afternoon pickup time. When we arrived at Avis the man at the front counter informed us that our vehicle had been rented to someone else earlier that day. Turns out it was a very busy day for rental car companies in the area, so our pre-booked rate wasn't good enough profit for them. They canceled our reservation the moment another customer requested the vehicle. When I asked what's the point of pre-booking a specific vehicle WE NEED if they can't guarantee it, the front desk guy informed me "well you're 8 hours late for pickup so it's your fault". We confirmed the original reservation later in an email as an afternoon pickup time, so this guy just lied to our faces. What happens if you get a delayed flight, or a flat tire, or anything happens? I mean this is domestic US travel, delays occur. So Avis apparently doesn't care if you have a delayed flight or anything goes wrong, they'll just rent your car to someone else and tell you to kick rocks when you finally get there. In our case we did nothing wrong. They canceled our original reservation without informing us, rented our vehicle to someone else then blamed us on "filing out the reservation wrong". Absolutely vile, insane behavior. He offered us a much smaller vehicle which wasn't going to work for our trip, but we were going to take. When finalizing the new vehicle rental I tried to ask again about Avis policy on reserving vehicles and what if there's a delay or something. Guy decided he was just done explaining so he pulled the keys back and told me he's not renting me a car. Rudest, most inappropriate and flat out shameful behavior I've ever experienced at any business, ever. Hands down malicious behavior on this Avis branch to increase their daily profits. You guys really complicated our family reunion and increased our rental car costs by several THOUSAND dollars for our trip. Pure greed, lies and gaslighting from this branch. Front desk guy was condescending, lied to our faces, gaslit us and then refused service to us because we had questions about their policies. This guy should lose his job, and corporate Avis should look into this branches actions towards their customers. I'll never rent from Avis/Enterprise nationwide again because of this experience. I don't like being lied too, especially after a long trip and we're just trying to get our pre-reserved vehicle. I've never had a worse experience in a business interaction, ya'll should be ashamed of yourselves. By the way we rented a SPECIFIC size vehicle because my family reunion included several geriatric family members as well as my disabled cousin. The vehicle was to transport them. Ya'll took a car away from the elderly and the disabled for increased daily profit, then lied about the circumstances and blamed me. Is this Avis standard for customer service?

I rented a small car and they only had a Durango. I was promised a free tank of gas and got nothing…read morewhen the contract closed out even though two people at the desk assured me it was in the notes. Gas cost $5.20 in Northern CA. It cost $125 to fill it. When I called customer service they did nothing because I had no proof.

They had a system failure and charged my card multiple times causing it to go over credit limit…read morethen declined my and flagged it as a prepaid card(booking.com CC visa) and my husband had to use his card and i still have not gotten a refund for the first time they charged my card. It had been in limbo pending for 14 days. Amd again they told me that I violent use my booking.com visa there ever again because their Ai system flagged it as prepaid. They never reached out to me to resolve this like I asked them to but simply said I could use a different card next time. And the whole purpose, forgetting the credit card booking dot com was to put all my travel on it.I really enjoy the card.But with alamo I will never rent with them again

I had a great rental experience at Alamo in Medford. The lady who checked me in was nice and…read morequick. The car itself was great, I loved my Rav4. And the guy who was there when I brought it back could not have been nicer and went out of his way to make my return quick and easy. I've had bad rental car experiences other places and this was a relief.

Recently I needed to rent a car after an auto accident. There were difficulties but Tre Carlisle,…read more the Enterprise employee, patiently, professionally, kindly helped me solve the issues in a short time, allowing me to leave with a spotless, new car, with a full tank of gas. He took the time to explain all the operational features of the car so I could feel confident driving a car that I wasn't familiar with driving. I am a resident of California, 81 yrs.old. I am so grateful that this young man who treated me with respect and dignity was on duty in Ashland.

I had a very good experience in a very annoying time. My car was totaled in an accident and this…read moreEnterprise location and its employees made things a little more bearable. Phoenix and Austin went out of their way to make sure I had a decent car for 6 weeks. Thank you.

Can't say enough about the customer service at the Biddle Road Location! (NOT AIRPORT)…read moreFriendly, fast and efficient. Rented a car for around town and a truck to haul items back to Utah. Would have been 5 stars if the car had not smelled like cigarette smoke

I completed a reservation online. Instead of telling me online that the truck was unavailable, I…read moregot there and they told me they didn't have any cargo vans available to rent. However, I could wait in the lobby for 20 minutes for somebody to bring a truck for me to use (putting me behind my planned schedule, which is why I did a reservation). Being desperate, I stayed and waited only for a man to come up to me and tell me, "Sorry, we can't get the truck here." Three days later, at almost 2 in the morning, they tried to charge me $150. Luckily I have an awesome bank and they didn't let the charge go through due to suspicious activity. Will not be returning.

We have been using Gemut whenever we need a car rental or any travel help for many years. They are…read morea great organization and provide personal service all the time. They handled a problem once when we were in Italy by us booking our car rental through them. They know their business, true professionals.

From the owner: Gemut.com Car Rentals provides European car rental services for anyone traveling to Europe.read more