Rented a car for a weekend trip. The process was simple, no hidden fees, and the car was in good…read morecondition. Made the trip much easier.

I had to go ahead and do a review even though I didn't rent a car from them. People are correct the…read moreowner is super nice. The first time I contacted them was when my only car went into the shop and I was in PANIC MODE. Enterprise and Hertz both wanted my first born child just to rent a car, but the owner here gave me a quick and easy quote. He even offered me a discount since I was driving local. Needless to say I figured out a way that I wouldn't need a rental car. My second visit here was when I was planning a road trip to Atlanta and I'd be darn if I was driving my personal car. Once again the owner was super nice. Since I was about to rack up some miles and I wasn't particular about the type of car, he cut me a small deal. I explained I didn't really need the deal, I was just glad he didn't need everything right on down to my kidneys as a deposit. I will admit they don't have a lot of luxury vehicles, but they do have decent cars. Their prices are pretty comparable to the big companies, but their minimal requirements are awesome! There needs to be more locations like these!

I don't like leaving bad reviews but these guys earned it. I've rented from this location multiple…read moretimes in the past. My personal vehicle got smashed by someone running a stop sign and in the chaos of getting fighting the other persons insurance company and getting my car to the body shop I forgot my wallet. I have digital copies of license and insurance and they stated they may be able to make an exception. Came back to me 30 min later to tell me I was screwed in Dallas with no ride. Offered nothing else so I payed $90 to get an hour and twenty minute uber ride home. If they had responded quicker I could have had someone run me my wallet before they closed. No alternatives offered. Store seemed under staffed and over whelmed. On a positive note the guy who picked me up from the body shop was very pleasant. This was a well earned one star review for the hell I went through on 4/24/26.

Kristan and all the team did a fantastic job with my car rental! This is my third time using…read moreEnterprise and I am impressed and so grateful for the friendly, prompt and attentive service! Thank you for making my experience so pleasant! God bless you all!

The customer service was trash, I did my check in online, and it gave me the option to change my…read morepick up time so I put in to have my pick up time changed to 4 PM which is an hour before my initial time. I pulled up to the location and I see a couple of cars outside so I go in to inquire about my rental and he tells me it's not there yet. That was a LIE, because an hour later at 5:15 he goes to tell me my pick up has arrived and gives me the car to one of the cars that was sitting in front the whole time. Very unprofessional of them. Don't get me started on the return process.

I bought a card from this place for 15 years and never had a issue until now. I bought a 2020…read moreNissan pathfinder and I had problems since I bought it.

I had a very disappointing experience with an attendant at your location on Sunday, May 24, 2026…read more When I arrived, the attendant was helping another customer who did not want the vehicle offered to her due to a smoke smell that aggravated her asthma. He then offered her an electric vehicle, but she did not feel comfortable accepting it. I waited patiently for approximately 15 minutes while this situation was being discussed. After waiting, I politely asked, "Can I return my car?" because I realized the intermediate/compact vehicle I was returning could potentially solve the issue for the customer he was assisting. Instead of responding professionally, the attendant became dismissive and rude, replying with attitude, "Why didn't you just say that?" I explained that he had not asked why I was there and that I was simply trying to help, since my returned vehicle may have fit the customer's needs. Rather than acknowledging this, he abruptly grabbed the keys from my hand and continued acting dismissively. What made the interaction especially frustrating is that I had even returned the vehicle hours earlier than scheduled. A simple proactive question to waiting customers about whether they were picking up or returning vehicles could have helped the situation significantly and improved the experience for everyone involved. While I understand customer service environments can be stressful, professionalism and respectful communication should still be maintained. I hope this feedback is taken seriously so future customers are treated with more courtesy and consideration.

I reserved a car online at night, then they call me at 7am to let me know that because I booked…read moreovernight they no longer have that car available. Doesn't make sense why their website shows all these cars are available and then last minute they aren't anymore, even if you reserve it and pay for insurance. Overall bad experience I don't think I would rent a car with this company ever again .

Exactly a month ago I was on vacation in Texas. Exactly for a month I'm trying to get on phone with…read moresomeone who has authority to help me solve my problem. I happened to be unlucky to forget my glasses in the car that I brought back to this location. Unfortunately I realized it on my way back home, sitting in the plane that was getting ready to take off. I called immediately and was told to receive a call back same day to see what we can do about that. Ok. It's been a month I'm trying to reach the manager who is always happen to be absent and my $400 Chanel glasses is well kept in his safe, as I've been told. I was ready to send a pre payed package to get them back but I still get no answer! Always same - we don't have the authority, our manager will give you a call back asap. Never did once!!!! Screw that!!!! I see it as not willing to cooperate and as STEALING. And I've been a loyal costumer of ENTERPRISE for years! "a family owned" made a difference for f sure. Screw your stupid ass phone answering systems with its unreal promises. Very f disappointed

Very unprofessional staff. Got an attitude immediately and yelled at me on the phone to which I did…read morereply loud but in a non vulgar way asking 1 simple question which the male there refused to answer and, of course, wouldn't give me his name. I recognize his voice though bc he is the one who did the rental agreement with me and whom gave me a dirty, stained rental but at least the volume worked in the car. The previous cars radio had radio problems where the volume kept going up and constantly. He tried to send me off with the first car twice but I returned bc of this issue. I'm am really surprised that this individual works for enterprise!!! I have never experienced this at any other enterprise or car rental location nor have I any other business period in my life. Enterprise please do better when hiring employees!!

This location is woefully understaffed and had a very small selection of cars. Only one agent and a…read moredriver was working when I received my rental. Just one agent alone when I returned the car. And, no driver to take me back to my pick up location. This one agent was responsible for checking cars in, cleaning and bringing new rentals around for new renters, checking people out and inspecting their return rentals, taking new reservations. When I told him i needed to be taken back to the collision shop, he jumped all over me to the point I felt threatened and was afraid. The original car selection was minimal. I had reserved a car online but there was only one higher priced car available. I even came back a few days later to see if i could get a less expensive car and the one they had available was a subcompact that had really tiny tires and was missing a hubcap.

if there was a negative star, I would click on -5!…read more The representative I spoke with gave me at this local office gave me quote which turned out to be completely inaccurate, RA#7PVMGF. I am demanding my $300 back to my account! What is even more troubling is the complete lack of follow-up and accountability. Despite multiple attempts to reach this location again -- both to speak with someone live and to request a manager's call back -- I have received no response whatsoever. Also reaching out to corporate, I have not been contacted by any manager or representative to address my concerns. This level of customer service is unacceptable for a company of your size and reputation. I am shocked by the lack of professionalism and responsiveness, and I strongly urge anyone who is looking to rent a car in Dallas area to check another company.

We always book rental cars through costco travel. Even though Alamo wasn't the least expensive we…read morechose them as you get to pick your car from the car class you booked. The shuttle driver was nice and dropped us off right out front. Despite having Enterprise, National and Alamo on the building and what looked like 3 doors they routed us all into one building/office. The clerks made short work of the line. I was asked about my insurance company (not sure if that is new to rentals or just to Alamo or Texas) but they didn't harass me about declining coverages. They also asked my deductible. The staff assisting me was nice (I told her I wanted to go to Buc-ee's and she asked where we were staying and googled the closest one for us. I also told her I was excited Texas had Quik Trips and she told me there was one right up the street. I asked about tolls and was told "oh yeah all our cars are equipped for tolls." I didn't see the toll transponder I have seen in other major cities with lots of toll roads so I didn't think anything of it. We did not take toll roads our first day. I asked the people we knew who lived in texas what their toll tags looked like as I could not find it on the car (found out it is a T in an orange circle says toll tag or something like it). Basically told us to suck it up and take toll roads, fees be damned (because what can you do?). I was pissed and anticipated a large toll bill (and I mean it was a lot for 4 days but at least Alamo doesn't gouge you on the "fee administration" of the tolls like other places). We returned the rental car 1/2 and got the toll bill today. Tolls were $58.62 for 4 days and the service charge was $19.80. I don't understand how people afford to drive in texas if you can rack up a $60 toll bill in 4 days but my husband said they can afford it because gas is so cheap. Ok so after gas station talk we went out to pick out our car. There was a good amount of standard SUV's (our rental class) and we were told to pick. We were walking up and down the aisle trying to decide what to pick and a staff asked us several times if we needed help. We picked a black Ford Edge which was pretty new (only 4500 miles!) that was nice. It fit all our luggage and passengers. It had dual climate control, heated seats and the giant screen that paired well with my husband's android. It was a great car to tool around in the 5 days we were there. We had to gas it twice and when my husband said gas was $37 I was like "how small is the tank?" but gas was only $2.49 Gassed it before return and it was $7 We had no issues returning the car as we put in the address on our rental contract and there were signs. We got there when a shuttle was about to take off but they waited for us! Shuttle driver was super helpful loading bags and getting us to the airport safely and timely. I would rent from this Alamo again if in the area and will likely rent from Alamo in the future.

Probably one of top three worst customer service experiences I've ever had to deal with. I was on…read morevacation (I had a rental car from Alamo already while I was on this vacation) when my cousin passed away and I had to fly to Dallas. I booked another car from Alamo for seven hours to attend her funeral. Once I arrived I was informed because I had already had a reservation for a car in another city I could not rent another in Dallas. They made zero exceptions to their "rule". Thanks for nothing Alamo. Luckily due to absolute TOP NOTCH service from their competitor next door I was only a few minutes late to her service. The competition went out of their way to find a car (they didn't technically have any) and let me have it for a few hours.

If I could give zero stars I would, this place needs to be shut down. They never have any car…read morerentals although there are several cars sitting in their parking spaces. Just stop lying to people!!! I was told all of the cars need an oil change................then WHY are you just sitting around ma'am? You need to get busy to have operable cars for customers. Don't waste your time with these people and I hope they get shut down ASAP!

0 Stars. If you want to make a reservation 1-week in advance, only to get a text message the…read moremorning of to say "Sorry, we don't have your car, please cancel your reservation." then this is the place for you! They pride themselves on taking a reservation, not keeping it, and then making you do extra work by calling different locations to see if they have any cars available. They won't offer assistance, sympathy, or do anything to rectify the canceled reservation. Their voicemail is also not set up, so good luck trying to get a hold of them!

Sean snd Gina were AMAZING. My car and house decided to have a run in 10:30 PM. By 10:00 the next…read moreday my car was 100% back to new. I've waited longer in the Costco gas line than it took for Sean to repair my PHTCADI. Do not look anywhere else for your Dent/Scratch needs. Best service, quality, turn around, attention to details in the business. On top of this, just really amazing people who care about their clients and their satisfaction.

We have taken several cars to Sean. He is very upfront with the work he is going to do as well as…read morea timeline. If there are additional things he sees while working on your car he gives options for the repair. His work is very clean and he's been able to repair dents I thought might be too big. Highly recommend!