They talked to me and never actually went through and scheduled my appointment like what?read more

Update to my Enterprise review: Enterprise responds to negative reviews asking us to email them our…read morecomplaint. I had emailed enterprise prior to leaving a review. I received an automated response, so I decided to leave a review here. I have no received any kind of feedback from enterprise after leaving the email or this yelp review. Do not be fooled by Enterprise "following up" to negative reviews on here. Aaron, the manager (which he made very clear) was exceptionally rude to me. He called me this morning around 11:40 to confirm my reservation which was set up through Liberty Mutual since I was rear ended. I told him I'd need the car brought to Toyota Atkinson location. He said no problem, since there's an Enterprise right around the corner. He said everything would be ready when I needed it at 4:30. Around 5pm, I'm still waiting around at Toyota. I called the Enterprise that is around the corner and they explained that the reservation was set up through a different location and that I'd need to call the other one. They nicely explained that they'd help if they had a car available but there were none. I called Aaron and greeted him with "Hello, this is Alison Knox. We spoke earlier this morning about my reservation." He responded rudely with "umm I speak to like 50 people every day. What do you need?" I explained that I needed a car to come to me since my car is under repair. Aaron told me that they do not pick up people or drop off cars. I explained that I was confused by that since Enterprise is known for doing that and the other location offered to do that if they had a car available. He said "well I'm the branch manager so I would know what we can and can't do". I responded that my car is getting service and I don't know how I'm supposed to get to his location for a car and he said "I don't know either ma'am you need to figure that out". I'm shocked by how incredibly rude that man was. I called three other enterprise locations after that, however after waiting on hold for each location for 15+ minutes, I had to hang up and move on. I ended up getting my damaged car and returning home. Complete waste of my time working with Enterprise today.

Great service. Thank you for pleasant experience! The lady was helpful via phone and the car was…read moreclean which is important for me!

great service, very recommended. nice Cadillac clean, professional service…read more Arrived on time and safely got me to my destination

I hate to share my best kept travel secret, but if you don't seek out a Toyota Dealership that…read morerents cars, then expect to pay high prices, airport return fees, and sixty kinds of tax. I rent from Toyota Dealers all over the US, but this one provides some of the best customer service ever. The Manager, Lou Gray, goes above and beyond to help you get what you need fast and at the right price. I can't say enough good things about this car rental agency inside of Orr Toyota in Dallas. If they aren't busy, they will pick you up or drop you off! It gets no better than that. Always a new Toyota with road service, clean and usually full of gas. Fast courteous service is the best part!

This was, by far, the worst rental car experience I have ever had…read more Upon pickup, the vehicle reeked of smoke and cigars to the point it transferred to my clothing and belongings. I had back-to-back client meetings and no option to return immediately. After my meetings, I attempted to exchange the vehicle--making 32 calls to reach the Duncanville location--only to be told there was "nothing" they could do and that I was "lucky" to have the vehicle at all. Even when I was told another car was available, I was refused the exchange because it "needed servicing" and they would not make it available, despite me being only five minutes away before closing. The odor was so overwhelming that my husband paid for a professional detailing, which didn't fix it. On the final day, I returned the vehicle to the same location I picked it up from, only to be told it was the "wrong" location. I was then told to hope it wouldn't be stolen and to retrieve it and return it elsewhere--causing me to delay my flight just to comply. Throughout this process, I made repeated calls to multiple Avis locations, tried to resolve the issue professionally, and was met with dismissive, unhelpful, and at times condescending responses. For a company of Avis's size, this level of service is unacceptable. The lack of customer care, accountability, and urgency was shocking. I will never rent from Avis again and cannot recommend them to anyone who expects even basic professionalism or respect.

Hustlers..They don't have a hrs of operation..They will lie and say bring the car back at a certain…read moretime then are closed when you arrive so they can charge you for an extra day..The owner is an asshole.He hustled my mom and then had the ordacity to tell me it's only 55 bucks..lol..broke vibes..I don't recommend them ever..gonna call cooperate and file a small claim

Amazing customer service and the car the young lady suggested was great! Brand new, had very low…read moremiles and no odor in the inside..

I gave this one two stars for location (close to my friends house). Else-wise... I received a car…read morewith 3/4 gas tank and a broken wind shield. When I brought it up to the person behind the counter he didn't seem to think it's a big deal. I mean I am not talking about a little crack from a rock, the windshield was seriously broken top to bottom. In addition, the brakes gave me a scare not working properly. I made a statement the car should be serviced but I doubt they will do anything. I believe it's irresponsible to have a customers drive in I save vehicles. If you can, try using a different location.

When I went to pick up the vehicle I had reserved the day before, the hertz guy had a buddy in the…read moreroom with her feet up on the desk. I was told there was no cars available that my insurance would pay for- even though it was reserved the day before- and then all the sudden he dug through a drawer and found a random set of keys for car that would work. The printer didn't work so I was told the contract/receipt would be mailed to me. It wasn't. But at the time I picked up the vehicle and from numerous voice messages left from this location I was told I needed to bring my vehicle back on a Sunday. Well they are closed on Sunday. No big deal- I have never seen a rental place without a key box where you can drop your vehicle off after hours. Not this place. Nothing. I walked the whole building. Call corporate and find out my insurance was actually paying for the vehicle through the next Tuesday. So I had a friend take time out of their day to go with me to take this back and couldn't even return it without paying massive fees to take it to a better location. So now I get to take off work and pay for an uber to get the car taken back. I rent cars a lot. I have never seen a place this unprofessional. It has been a nightmare. Also the car smelled really strong of horrible perfume so I had to ride with the windows down to not have an asthma attack.

If there were a way to give 0, I would! We sat for 25 Minutes just waiting to exit the Hertz lot…read more Not sure if there was a computer glitch, but we were offered no explanation. Please don't use this company if you plan to conduct any business in a timely fashion in Dallas!

The customer service was trash, I did my check in online, and it gave me the option to change my…read morepick up time so I put in to have my pick up time changed to 4 PM which is an hour before my initial time. I pulled up to the location and I see a couple of cars outside so I go in to inquire about my rental and he tells me it's not there yet. That was a LIE, because an hour later at 5:15 he goes to tell me my pick up has arrived and gives me the car to one of the cars that was sitting in front the whole time. Very unprofessional of them. Don't get me started on the return process.

I bought a card from this place for 15 years and never had a issue until now. I bought a 2020…read moreNissan pathfinder and I had problems since I bought it.

Horrible service, rude employees, dirty damaged cars. During a pandemic one would think that they…read morewould at least try and clean the cars they rent. I was totally disgusted when I found trash under the seat including a face mask...I only hope that it was not a used one. Do not rent from this location. Luckily the enterprise rental on Oak Lawn helped me out and have me a clean car without scratches, dents, and no trash under the seat.

They were over an hour late. The girl who checked me out was clearly stressed out and probably just…read moreoverworked. That stress she was under certainly came across in how she dealt with us. The first thing she should have done was acknowledge that she was late and apologize for any inconveniences her being late may have caused us. Instead she argued with me for 10 minutes. I felt sorry for the poor girl because she broke down and started crying! Obviously she was already under too much stress and I just added to it. I hate that it came to that because I love to see black women in positions of authority. However, CUSTOMER SERVICE IS A HARD INDUSTRY TO WORK IN BECAUSE YOU HAVE TO APOLOGIZE FOR THE CUSTOMERS INCONVENIENCES FIRST OVER YOUR OWN INCONVENIENCES.

i dont even know where to start. first i reserved a car the day before and the next day i get their…read moreand their are noooo cars at all. then after waiting two hours for a car the lady tells me they dont take my type of visa card. so the funeral that i was suppose to attend in arkansas i ended up missing. the worst experience ever. i dont recommend anyone go to this place ever!!!!!!!!!