I had a bad experience , while I was in there this lady Yvette couldn't stop talking about her…read moreboss who hired some old bag she said . So had bad taste in my mouth. She told us one price in person and when I called to do extension she told me it would be same price . Than when I called to chk what total price she told me some crazy price like 1300 for two weeks . She than said you got a problem call billing . I did and supervisor was saying she is not right for that , we have fixed it . She never took Off the hold on my card as well . She is very sneaky and fraudulent, the way she was acting it was like talking to complete evil Person . Now we took car back and she was like leave it there I'm Busy . My wife asked her please make sure the hold is off. Also when billing fixed what she tried to charge it was a 600 dollar difference. She is doing something fraudulent I can't proove it but there's something going on. She works at the hertz 6409'w Glendale . Please do not use that office ,there is many issues . When I was in there a customer and her boss had to yell at her .. she acts like she didn't do nothing and over speaks when you try to explain . Could be on drugs . I will call hertz tomorrow billing about my hold she never took off!

I had a total 5-star experience from start to finish with this local Hertz. I rented a car over the…read moreholidays and intentionally avoided the airport as I know that adds all sorts of costs to the rental. This Hertz had my vehicle ready at pick up on time and didn't keep me waiting on the return either. Hats off to Yvette who approached every part of her job with a smile and a friendly tone.

March.6.26 Picked up and Thx Morgan for an extremely prompt…read moreand friendly experience Update for March 4.26 ~ Big shout out to Sam for assisting me yesterday regarding my Friday rental pick up as you guys are doing everything right I know you guys are extremely busy in the office between the customers and the phones, but you gals held your patience and kept your professional Smiles going I hope you all enjoyed those treats. We dropped off to show our appreciation for always taking care of us, thank you. Angel at this location was extremely helpful friendly and Very thorough with our full size SUV rental to go see my family in Vegas He was professional and courteous, and even assisted us with getting familiar with the vehicle before we took off, which was extremely appreciated As we normally drive a suburban XL, but it is not as new as what we left Enterprise. Highly recommend this location as well as Angel as each time and visit from them. They been extremely pleasant during checkout and check-in. Angel keep up the great work. You're doing wonderful and I'm sure you'll climb that ladder in no time!!! As for your team members, don't stop you're doing everything right

Easy breezy rental! Customer service is excellent, communication excellent, very friendly staff. No…read morewaiting in line .Got the car I wanted, super clean. I wish all my car could be this easy.!

Thank you all for making an unexpected situation so much better, accidents are always unexpected,…read moreinconvenient and stressful thank you so much for making a crummy situation manageable.... Well done 4139 W Bell Rd team

Great place! Customer service was so amazing! I spoke with…read moreAndrew a lot and he was so helpful with helping me every time I had to extend my rental. Returning the car was so easy! I definitely recommend this place!

The worst car rental experience of my life. I, and about 100 others, waited in line for FOUR hours…read moreto get our cars. We all had reservations but Thrifty was not staffed enough to accommodate. Plus since they are owned by the same company, Dollar reservations were working through the same line. They did not even bother to open the Dollar desk. When I finally got to the desk they had the nerve to try and upsell me. They should've been handing out discounts. It's an embarrassment for them. NEVER AGAIN at Thrifty or Dollar or Hertz (all owned by same parent company).

I have been waiting for my car for over two hours. Let's be honest with your customers at the…read morerental desk that you do not have cars. Horrible service never again

Rep dudes were nice but wait time duration is excessive. I was told 20mins to get my vehicle (I…read moreshowed up 5 mins prior to my "appointment ") at the time of this review , I have been here 45mins and still not in my rental. So if you make an online reservation, it won't matter. you're behind people that are not even on-site. What's the point of online reservations if you get placed as a walk in??

Not surprising this location has bad reviews. The employees are so rude. Just go to another…read morelocation.

Horrible place do not go here they took forever we waited about 3 hour when they told us it'll be…read morejust 10 min and never got a car they tried to give us a different car then what we asked for and after a dirty with a key fob broken and we just decided to leave because it was already late and we were tired of waiting. DO NOT RECOMMEND!!!!!

Slow as hell Stood at the front desk for 10 minutes plus…read moreunattended wasn't greeted... my legs getting tired man.. come on now

​ Absolute Lifesaver! Skip the Competitors, Go Straight to Alamo!…read more​After an absolute nightmare experience across the counter at Budget Rent a Car--who shockingly overbooked and expected us to stand in a two-hour line--we canceled on the spot and turned to Alamo. It was the best decision we could have made. ​I literally booked a reservation with Alamo on my phone five minutes before walking up to their desk at Phoenix Sky Harbor. Not only did they seamlessly honor the ultra-last-minute booking, but the agent, Ahmed and his manager (didn't get his name),, went completely above and beyond. Recognizing our tight schedule and frustration with the previous company, Ahmed took incredible care of us and gave us a fantastic vehicle to get us on the road immediately. ​Ahmed's outstanding hospitality and quick thinking turned a stressful travel day completely around. The efficiency, cleanliness, and elite customer service at this location are second to none. I will never, ever rent from another company again. Alamo has earned a customer for life! ​Pros: Lightning-fast service, incredible staff (ask for Ahmed!), and total reliability.

Jevan at ALAMO PHX AIRPORT went above and beyond with assisting us with our car. It was like the…read moreGoldilocks and the 3 bears. The first car was to small The next car was not enough So Jevan found us a perfect fit! At the perfect price!

Good place to go if you need a last minute rental car. They accept multiple forms of payment, not…read morejust a credit card. They also pick up within a 15 minute radius. I explained my situation and they were able to get me a good deal. Would highly recommend going here if you're in a dire situation for a rental car in Phoenix

AMAZING. They helped us when we were in such a bind, she was so kind and the whole process was so…read morequick. So much easier and so much better than a big brand name company. Can't recommend them enough!

I Just had to write a review on behalf of the customer service I received from AZ Ride Solutions…read more I was in a bit of a bind as my car was in the shop and I needed transportation to get to work. I called AZ solutions, they were so helpful and friendly. They offered me a same-day car rental. It was a clean, reliable and hassle free process. Such great communication and no extra hidden fees. I would definitely recommend them. I will definitely be using them again.

I can't say enough about Az Ride solutions, my Volvo semi broke down while on the way to Nevada and…read moreI needed a rental asap while it was to be worked on! I reached out late at night not expecting a reply but Not only did i get a fast and courteous response the availability and pricing were explained and they were able to accommodate me for almost a week ! the car was economical and immaculately clean A++++ would definitely recommend world class customer service

Esteban needs to learn how to treat customers. Could not get my rental due to a letter missing from…read moremy first name. I have been using the same card for over 10 years and now they said their policy has changed. I did not get an email. I've been coming here for years and gold members here means nothing. Esteban said it's fraud because I can't use my Mastercard that I've been using here for years which matches my driver license. How is it fraud...ii can see why this place has one star.

Should be a zero. Our car broke down so we had it towed to the repair shop. My wife made a…read morereservation with Hertz. We are gold members by the way. I took a 20.00 Uber ride to this location. After waiting for 20 minutes( the one employee was with a customer that long). He was rude when he asked my name. I gave it to him. He said when did you make the reservation, I answered 90 minutes ago. He said we DONT do same day reservations. I'm sorry, don't you work for Hertz, the company I rented from. He said I have no cars, I can't help you. I said are you serious, he said yup. He was very smug and uncaring. So I took another Uber to Enterprise where they had 4 employees and was waited on with a smile, and guess what. A car. I paid a little more but what choice did I have. Shame on you Hertz. You will be my LAST choice going forward.