I love coming to this location of enterprise, not only the staff is so friendly and very…read moreprofessional but also the cars are always clean and ready to go. I have been renting cars from here for the past 4 months and I haven't had a bad experience. Dylan and Jacob always take care of me, given me good rates and cars that I'm comfortable driving in. If I have a problem they fix it right away and they always very professional. Specifically in this pandemic they follow all the safety protocols and I always feel protected. I been recommending to all my friends to come to this location because the customer service that Dylan and Jacob have to offer is extremely excellent. I would rent again in the next few months, thank you so much for your excellent service!!!

The van we rented made a funny noise. The oil light came on the tires got low and when we got back,…read morethey told us that the gas was not where it was when we left and that was incorrect so this place is a little shady take a picture of your gas gauge before you leave.

Enterprise has and will continue to be my go to place when renting a car. I've never had any issues…read morewith the vehicle(s) and my interactions with staff have always been pleasant. On this particular occasion I was looking for a specific class of vehicle and was finding it a bit challenging in locating one. However, after speaking with Jazzma (Assistant Branch Manager at Henderson executive Airport), she assured me the vehicle would be found. After contacting other branches and re-directing some of its fleet, she managed to locate a vehicle in the class I requested. Throughout the entire process her communication and professionalism was amazing, truly demonstrating a genuine desire in wanting to provide me, the customer with exceptional customer service. Jazzma's efforts speaks volumes to the high level of service I've grown accustomed to and expect from Enterprise. She clearly values and understands the criticality of her work and the importance of representing the Enterprise brand well. With that, I'd ask that corporate/management acknowledge her in some fashion for all her good works.

Horrible service, Miguel Martinez shows up 20 minutes late so I allowed the lady to go ahead of me…read moreand at 9:40 they tell me they don't have my car available for my 9:00 am pick up. Complete joke - lazy employees working at a crappy business create horrible service!

The Las Vegas Airport Avis is horrible! Waited forever yo get my car- never showed ip, stood in…read moreline w 6 others who had smoking cars scratched windshield cars. The desk guy was rude.

Avis's St. Rose Parkway branch is a small, independently run car rental agency serving the…read moregreater.... 7-Hills/Green Valley area. I have only used them a couple of times before and.... it's a typical car rental place. Prices can range from $$$$$ to dirt cheap but they do try and stay competitive. I guess if you need a rental car for a weekend trip or because your car breaks down, this would be the place to go.

Hidden fees not disclosed at time of booking. I'm a local resident, reservation through AARP…read moreTravel. 24 hours before pickup a local agent called me to inform me I would need to pay an additional deposit on a second credit card, bring proof of insurance, and utility bills to prove I lived here. I cancelled and rebooked with another company, and guess what no hidden charges, no proof of insurance, no nonsense about bringing my utility bill.

This place is a horrific disaster. The worst travel experience I've ever had. They advertised the…read morewrong desk hours, we got there after they closed (they advertised 5pm on Google but they closed at 3:00 that day) they didn't leave keys with the airport reception like all the other rental places, they didn't call they didn't text. Just left. The manager basically did nothing. Not only did it ruin our vacation and we had to spend an extra $200 on a hotel but they charged me an extra $250 for picking up the car "late" and made ME fix it with their corporate office. I'm still considering small claims to get my hotel fee back. No apologies, no one went out of their way to fix anything except the hours they posted on Google, Total jerks See screen shot of the incorrect hours posted below. March 16th was a Saturday

Vroom vroom ! When…read moresomething happens your ride, you end up here. I cannot count the number of times that we have been here . So here we go! The customer service here is amazing, epic, and outstanding. When you're without your ride? You panic! What am I going to do now ? The answer! Enterprise! Again, outstanding service and excellent service from this location. Every time something has happened to the vehicle, a phone call is all it takes and we are in a rental. Whether it be the insurance company or private pay. Use Enterprise! This last experience, yesterday actually the car is MIA, and an individual needs the car to make it happen these days. The insurance sent over the authorization and the paperwork was signed within a couple hours. We are back in shape for now while we await the limbo of the process for our car . The staff could not be more excited to get us off and ready to go, and vroom away. Thank for making a difference. A simple positive gesture made the whole experience even easier and bett

2/27/2024- Our…read moreresort concierge does a fantastic job with taking care of our needs while at the resort.. I had her reserve a car over a month ago for two days, then we went with three days.. 9 am the car was supposed to be delivered to the resort- Unfortunately, the person that she made the arrangements, had left the company and did not change the agreement ...(car was to be delivered Wednesday).. So bummed because we had to wait and didn't get the car until 10.. which messed up our day of plans.. Finally got the car !! Hope there is better training for these kind of situations...

Just logged on to give a positive review for this location. Nessa, the manager was so patient and…read morehelpful. The vehicle I rented was great but the human part, customer service, was even better. Thank you

Very convenient location to my home! Having been an Enterprise customer now for over 10 years, I…read morehave always had a pleasant experience. The S.Rainbow location is AMAZING with the absolute best customer service. Nessa, Yates and Zach always ensure that my requests and needs are met going above and beyond to enhance my rental experience! The rental process is always fast, professional and seamless. I'm in and out in minutes! If you stop by, ask them for snacks! . They're top tier!

The representative who assisted me, Christina, was wonderful! Very nice, quick, and helpful even…read morewhen I had some silly questions regarding my reservation. This was my first time using Fox for my car rental and only used them since I have a discount via T-Mobile; and this was my first time in Las Vegas. The location of the rental facility, however, is inconvenient if you're hoping to get off your flight and head right to the car rental. Two shuttle buses to get there is...something.. I really wish I looked more into the location, but I was booking via T-Mobile and was saving a great amount of money. I ended up traveling back home a day early, so, my car was dropped off early as well. My original drop off time was 4am, I dropped it off at 8am the day before; I was not comfortable taking two buses at that hour by myself, especially in a place I was not familiar with. Not an issue with Fox as a company itself, but just an overall safety concern for anyone traveling alone. I can't comment on if the area feels safe in the middle of the night/early morning, but I hope it is well lit and easy to navigate if you are traveling alone. I was happy that the shuttle wait times were short while heading to the airport and the drivers were very nice and handled everyone's luggage with care. I was also happy with how safe the drivers drove the buses, despite all the other idiot drivers on the roads. The two shuttle bus trip from the airport to the facility was roughly a 15 minute ride, and we waited maybe 15 minutes for the first shuttle and 5 minutes for the second. It's safe to reserve at least 40+ minutes once you get to the shuttle stop until you get inside the rental facility. Of course this all depends on how many people are waiting to get on the shuttle buses. My only issue was with reserving the car via 3rd party service, but that is not an issue Fox created. T-Mobile did not transfer my entire reservation over, but nevertheless, I had a reservation ready for me at the exact time I booked it for. Again, not an issue Fox created. Christina was extremely helpful explaining everything to me when I had questions with the billing. The exact car I booked was ready for me at the time it was reserved (mid-sized sedan). I just hate that I got a Nissan cause I hate those cars (lol) Overall, great experience! The reservation was easy to make, easy to read and understand, and the charges were clearly written and explained to me. Thank you Christina for making this an easy process during my first time in Las Vegas!!! :)

Let me start by saying that we have rented from Fox Rent A Car multiple times in the past and have…read morealways had positive experiences, which makes this situation even more disappointing. We rented an upgraded SUV on May 17, 2026, for a long-distance trip to Lake Tahoe. About 1.5 hours into our drive, the vehicle broke down and would not restart. Multiple warning lights appeared, and we were stranded in the desert heat for more than seven hours. Despite 14 attempts to contact Fox through the emergency assistance line, we never received the promised callback. With no help available, we purchased jumper cables from a nearby gas station and relied on a stranger to jump-start the vehicle. Even after restarting, the SUV would not operate properly and had to be left running continuously because it would not restart once turned off. We later discovered that the front left tire was completely bald, with exposed cords showing through the tread. This was particularly alarming considering we were driving long distance and traveling with a sick cat in extreme desert temperatures. Reaching roadside assistance proved equally frustrating. After spending approximately 2.5 hours on hold from another phone and making numerous unsuccessful callback requests, we finally reached an agent. Even then, it took roughly five additional hours for a replacement vehicle to arrive, despite being relatively close to the rental location. To add insult to injury, the replacement vehicle was a downgrade from the upgraded SUV we had paid for. By the time the replacement arrived, it was nearly 11:00 PM. Fox representatives advised us to obtain a hotel room and dinner due to the delay and assured us those expenses--up to $200 for the hotel--and $100 food would be reimbursed. We also lost a non-refundable night at our original hotel in Tahoe because of the breakdown. Unfortunately, the problems did not end there. Since returning home, I have sent over a dozen emails with receipts, photos, videos, and documentation, yet I continue to be bounced between departments without resolution. The local manager, Suzette, informed me that she could not process any reimbursements but would send a request in to customer service and directed me to contact them the next day after they reviewed her email, while customer service claims they never received any information from her or the location and only the store could authorize the reimbursement. Wow! Talk about a run-around! We have essentially been caught in an endless loop with no accountability and no reimbursement. What should have been a simple vacation turned into an unsafe, stressful, and exhausting ordeal caused by a vehicle that never should have been rented out in its condition. The lack of communication, failure to respond during an emergency, excessive delays, and ongoing refusal to resolve the reimbursement issue have been extremely disappointing. Based on this experience, I would strongly encourage others to carefully consider their options before renting from Fox Rent A Car.

This company calls me in Texas with the phone number 702-751-0972 and plays a recording about…read moreMedicare and Medicaid. I'm tired of being harassed.

I admit I was scared to come here. Fox seemed shady enough, like don't make it worse! Then it…read morehappened, Priceline assigned me Ace! It was non refundable so I had no choice. It's honestly sketch looking from the outside. You cannot park near the door, you have to manage a long walk from the parking area, unless you come in on a shuttle. I made the mistake of driving down the rental car return land thinking I could park closer. Nope! Not the most fun w limited mobility. Once inside it's like night and day. Clean, modern, good music. My first time in I got Leah. She's a doll! Like I said it was my first time. The policies are wild to me, after dealing w bigger brands. Larger deposit, you can ONLY go to 4 states in their cars, if you don't have a flight you can't rent without some kind of proof of residence, and my favourite was that you must provide a receipt at drop off showing you got gas within 5 miles of them! That being said, my first time I got an Elantra. It was newer but had almost 40k miles. It was clean and no odor, but the key was wild looking. They have boss at the exit who takes a video of the car going out. I chose to get out, I don't want to be filmed for anything I don't need to be. I left and all was well. I had a killer deal and decided to stay longer. Thinking it'd just be the extra day rate, I called. Ha! $15/day PLUS whatever your rate was. So didn't appreciate it but I did it. Return tried to catch me up with dst, and they give you an hour from the time you pick it up which I appreciate. We talked about it, the time was adjusted, no additional fees. The next time Priceline assigned them again. I got a different guy helping me. I never buy their coverage, the card I use and my insurance cover me. I told him no. I looked at the total on the way out. It looked right, but I didn't realize it was additional on top of what I'd already paid until later. Again I got an Elantra. This one had less than 3K miles on it. Boss was at the gate again, you leave the contract in the car for him, so I didn't see it til I left. They were close to closing but I called customer service. They said they'd escalate it and open a ticket. I've dealt w rental companies before, I didn't feel good about it. I called back and got someone at the actual location. He said he'd have the manager listen to the call again the following day. Gave me a local number and said to follow up if I didn't hear back. I didn't so I reached out. I got DeAngelo and that was the best thing that could've happened. He told me the same as the other guy, and that if I said no, it'd be refunded. He said he'd follow up w me the next day, he also gave me his email. I let anxiety get me and I sent him an email the next day, and right after pressing send. He called me. He joked I didn't trust him, and initially I wasn't sure. I'm glad my tone was chill in my email, DeAngelo is awesome! He apologized and refunded the charge, I thanked him for being a person of his word. Sadly it's rare. I had to get another car, I encountered Reinna. She's also fabulous! She did try to tell me I couldn't rent bc I wasn't flying, after we cleared that up she also saw my history and I had no problem. She uses wipes for EVERYTHING! A woman after my own heart. I carry a bag when I first get a car. It's got wipes, sanitizer, etc to get things wiped. I'm glad I did too, the cleanup isn't always the best. I got another Elantra with 2900 miles. It appeared clean, but I thought I lost something under the seat. There was large crumbs and a grape living out its dream of becoming a raisin. I encountered Brandie at return. Comedic and thorough. She deleted my phone out before I even walked away! Next time I got Leah again. Excellent customer service again. I needed an suv, ended up w a Tucson again w less than 3k miles. Interior could've been cleaner. This time they left the previous person's receipt in the console. Alllll their info right there. I left it. Brandie and I talked about it at return. She cracks me tf up! Boss at the exit finally remembered me. I guess in part bc I get out for filming. He's solid tho, very nice. I've interacted with DeAngelo a few more times since. I told him I didn't mean to bug him, but he appreciates hearing from his customers and made me feel at ease. Pros- New, low mileage fleet AMAZING staff - Thanks again to Leah, DeAngelo, Reinna, and Brandie! Y'all understand customer service and care! 60 min grace from when you pick it up Cons- The building setup The policies - 4x now and no one's ever asked for that receipt Cars need to be cleaned better I had another rental but got assigned to Gilespie. Ngl I was bummed to not see my buds at Ace! The pros outweigh the cons for me, and now I'm excited when assigned to them.

One of the worst experiences I have ever had with a car rental company…read more I paid the $500 deposit for the advertised $17-per-day rental and arrived with my insurance cards showing that I carry full coverage on my vehicles, including a $500 deductible. Every rental company I have ever used has accepted my insurance card as proof of coverage. However, the employee assisting me, Steve, insisted that I provide additional documentation that most people do not typically carry while traveling. When I explained that I had full coverage and multiple insured vehicles, he told me that if I did not purchase their liability coverage, I would not be allowed to rent the vehicle. He then stated that my insurance was not acceptable because it was from California and claimed California coverage limits are lower than Nevada's, despite the fact that I also have vehicles insured in Nevada. The customer service was terrible. Steve was rude, dismissive, monotone, and offered no solutions whatsoever. What made the situation even worse was that I was not the only customer having issues. Several other travelers in the office were experiencing similar problems and were being treated with the same lack of concern. This location is not conveniently located either. After taking a shuttle from the airport, you have to travel to a second rental location, only to potentially be denied a vehicle and left stranded. In my case, I was left without transportation in 104-degree weather while trying to start my vacation. The staff showed no concern for customers who were stranded and made no effort to help find alternatives. It was a frustrating, stressful, and disappointing experience from start to finish. I will never rent from this company again and would strongly recommend that travelers consider other options.

Had a great experience with both the shuttle ride and getting the rental. I want to thank Mr. Clint…read morefor helping us out and making it quick and easy to get our rental. He was very professional and knowledgeable for all the questions we had.

Too bad I can't select a NEGATIVE 5 star for rating purposes. This was the worst experience Ive…read moreever had with a rental car agency starting with the car they brought me was FILTHY and reeked of smoke, the body (white, er, beige) was absolutely dirty with mud and dead bugs and rims that you couldnt the original color of by how dirty they were. AND the car has temporary plates on it and a gas tank that was at least an eighth of a tank short of full. Thats not even the worst - the worst was when it came time to PAY for the car this rental company charged me every kind of fee this and tax that and INSURANCE (I had no choice but to buy theirs at $15.33 a DAY when I carry 2 different car insurance policies that MORE than covered me in the rental not to mention my MC credit card auto coverage) airport fees (wasn't even close to the airport for the airport to charge fee's) - so the bill came to $287.39 for a 2 day rental. So much for my less than $90 original quote. And good luck reaching anyone in the proper department to assist you with questions about your bill - never once an answer in at least 30 attempts, no joke. THIS IS "ACE" CAR RENTAL - STAY AWAY!