Wow....this branch is simply run by THE nicest staff I have encountered in any kind of Travel or…read moreRetail environment. Everyone makes mistakes but I can tell you from firsthand experience these guys work to make it right. Big thumbs up!

On August 28, 2026, I arrived at the Enterprise Rent-A-Car location at 703 W. Edison in Mishawaka…read morefor an 8:00 a.m. reservation. I had completed online check-in and met all of the requirements to rent using my debit card, including residing within the required 50-mile radius of the branch. Despite meeting the requirements, I was told I could not rent because I had an out-of-state driver's license. The branch manager, Shargo, told me that renting to me was within her discretion and cited my out-of-state license as the reason for denying the rental. This was particularly concerning because Enterprise's published debit-card policy for this location states that the renter's address must be within 50 miles of the branch OR the driver's license must be from the same state as the rental location. I satisfied the 50-mile requirement, along with all other applicable requirements. I have also rented from this location numerous times in the past. My concern is not simply that my family's trip was delayed by approximately an hour. Customers should be able to rely on a company's published policies and expect those policies to be applied consistently. When an otherwise qualified customer can be denied service at a manager's discretion for a reason that appears inconsistent with the company's published requirements, it raises legitimate concerns about fairness and consistency. Thankfully, my reservation was transferred to the Enterprise location in Niles, Michigan, where my experience was completely different. Jaydin, Morgan, and Jessie were AMAZING. They were professional, welcoming, patient, and immediately focused on getting my family into a vehicle and back on the road. They had nothing to do with the situation in Mishawaka, yet they took ownership of helping us and made us feel genuinely valued as customers. In today's economy, people are careful about where they spend their hard-earned money, and employees like Jaydin, Morgan, and Jessie are the reason customers return. They exemplified the customer service Enterprise promotes, and I sincerely hope they receive recognition for how well they handled this situation. I will gladly return to the Niles location. However, I hope Enterprise reviews what occurred in Mishawaka and ensures its published rental requirements are applied consistently to every qualified customer. Customers who meet the same requirements should receive the same opportunity to rent.

As you know, buying a vehicle can be somewhat exhausting and frustrating. I went to five other car…read morelots (with horrible experience) before I came upon Affordable Auto Rentals & Sales. I walked in and met a man named Joel. I asked him a couple of questions and he was direct and straight to the point. I didn't get the feeling that I was being taken advantage of. Joel is fair. My experience with this dealership was amazing and I'd recommend them to anyone; if your looking for a vehicle.

Associate was amazing in educating me on the protection products to cover the rental.read more

We always use Enterprise and quite often. Our local branch has the nicest people who go out of…read moretheir way to be helpful. I never even consider using anyone else.

First time renting from this location. They didn't have any vehicles available initially when I…read moreneeded one. One became available in the afternoon. The car was in poor condition. Dents and scratches everywhere. They said I could bring it back in the AM for a different vehicle. I did the walk around and pointed out the dents I could see. I drove to my office, then my house where the car was parked in a garage. When I returned the vehicle the next morning, they said there is a new dent that wasn't previously documented and it is now my responsibility to get it fixed. I would not rent from them as this clearly was just a way to get the vehicle fixed on my dime.

I do rent through this location often but today was disappointing. I have used the same I.D and…read moredebit card for the past 8 months of renting with no changes or complications. Today when I went in I was told I would need two pieces of mail verifying my address on my I.D. with one having to be a utility bill because I was using a debit card. I did ask if the process was new because I haven't had to do that and don't have mail with me. I was told by a gentleman there that it looks like a previous address was in the system and the verification was never done for my stated address on my I.D...and was told that someone from the location called and left me a voicemail 2 days prior saying I needed to bring two forms to verify my address. I have no voicemail from them and if I knew the number they called with I would had looked to see if they called too. The thing that had me so confused was I have always used the same information each time I've booked previously. This literally has to be my 4th time if not more renting from them in 8 months as I said. So now I'm searching and pulling up verifications kind of having a panic attack because I'm on a time frame for a trip. The ways to verify my address was through a paystub, insurance declaration, utility bill, etc. and one of the verifications has to be a utility bill because I'm using a debit card. I show them one verification and I ask to make sure I had to have a utility bill because I live with my mom and not sure if my name is listed on any utilities but I was hoping possibly the electric because I do pay that as part of my contribute. When looking at a recent bill I could not find my name on the statements so I call my mom and she says she doesn't have me listed on any utilities. So I ask again if it had to be a utility bill and I'm told yes or I would have to use a credit card. That's as far as they went to help. I am only upset about this because it was cut and dry and I felt blindsided at the time of my pick up. I was left to leave with no rental, no accommodation. I took it upon myself to call the customer service line to see if I could get help because I did not want to cancel my trip for something like this. The customer service agent was very understanding and read off options that I could verify my address and reached out to the district manager to see if they could get in contact with the location manager for me to be able to use another form of verification. I knew the chance with that all happening on a Friday with the location closing in a hour and a half was slim but really tried to stay hopeful because I planned for my trip and really wanted to go. I have rented here for a while always brought their vehicles back in one piece with no issues, always paid for their insurance to make sure the rental was fully protected to their standards, and recommended the company to others. Unfortunately, I never received a call back tonight and although I am appreciative of the agent I did want to state this compliant because of how inconvenient it was. I had so many other options with my name and address attached to it and it came down to a utility bill of a home I don't own or "rent". A very disappointing evening :/

I can't speak for the automotive service but I would not rent a budget truck to move from them…read more We picked one up at 8:40 and the truck starting having issues within 30 minutes. Called right away and No one answered. There hours state they our open until 1030 am. Unfortunately, we drove back and arrived at 940 and no one was here to help us. We are now sitting here wasting our time for someone from roadside assistance to help us. My question is..... This is a automotive sales and service place I am questioning why this truck was not looked at before we picked it up. By the way it is running it would never make it to California! Thanks for helping us lose a day of loading. Totally Disgusted.

My father has gone to Jaccar for many years and he passed on his great wisdom of sending me to an…read moreaffordable and very reliable trust worthy business.

My experience was awesome. My car broke down that I had just bought and needed a vehicle right…read moreaway. I literally turned on my phone went to the app punched in a few pieces of information and they brought up the perfect rental for me very affordable very friendly had the car right there and ready for me kept it three days longer and still got some of my deposit back and the service was awesome. I will always use affordable rental from now on I might even buy a car from here. furthermore, I would recommend and refer anybody to this place if they need to rent a car so much better than any of the major car rental companies 10 times better than the major car rental companies.

Went to three different locations of theirs after looking at what was available online for a…read morevehicle to purchase for my girlfriend. The people were nice but slow. I had to wait for 20 minutes for the single person at the counter to process someone who was already there when I arrived. 70% of the cars I was interested in were any of the following: not detailed yet so not able to be looked at, out as a rental so unavailable to be looked at, at a different location being outsourced to different mechanics, unwilling to negotiate price on egregiously overpriced vehicles with an inordinate amount of miles and poor conditions. As I stated previously, everyone I interacted with were friendly and created a comfortable atmosphere. With that said the process was, at best, inefficient/inconvenient and, at worse, deliberately tedious or just plain laziness. I like the dealers but would not recommend due to the headache of it all.

Horrible! my daughter and I rented a car from airport and they closed before our flight even came…read morein so we had no ride till they opened in the morning. then tried to charge my daughter an additional $35 because they said she lost the weekly discount even though they were supposed to be open to pick up the car on the day we reserved it. called and finally got to talk to someone with horrible customer service and was told she would get a refund and she didn't even get what they told her she would, not to mention the car was horrible with bad wipers that smeared black all over the windshield and the car had multiple dents and lights on the dash were on. The guy at the counter admitted that that car should not have been rented out In its condition. HORRIBLE

Canceled my boss' rental car day of!! I can't believe this company! I called on Friday to check on…read moremy boss' reservation for Tuesday that it was good to go. Was told I was all set. Then while on his flight to South Bend they left a message saying that they canceled the reservation because they didn't have enough cars. I made this reservation over a month ago and again I called to check on it. The person I spoke to, Aaron Six, first said that I must have the wrong location because they don't do that and then changed his story to say that corporate changed the reservation and they knew TWO WEEKS ago that they wouldn't have enough cars. So they knew on Friday and didn't tell me. NEVER RENT FROM THEM AGAIN!!! I had to last minute find a new reservation and my boss could have been missed all of his very important meetings. The WORST!!

I went to drivetime and got a great deal on a new model vehicle that I wanted…read more. They have great service and did not hassle me. There was no stress involved.. I'm walking out blessed and I can celebrate with my family Thankyou so much

This place is just awesome! By far the best car buying…read moreexperience in my entire life!! They had lots to choose from and then said if we didn't see what we wanted they could let us look at 31 other lots!! Like who else does that?! The employees are super laid back and don't jump on you when you first pull in like, how other car lots all dice for the hood of your car and the last man still hanging on gets to be your salesman. No, this place is different! The financing was super easy and a down payment WAS REQUIRED for our situation and we figured as much but it was so small I almost wondered why they bothered with asking for it. They got us all signed and out the door in no time. The cars are clean, nice and taken well care of. I just can't get over how easy the whole process was. We couldn't be happier!