I recently rented a car at Enterprise on Edison Rd/Mishawaka, In. I was sent an online survey but…read moreit expired before I could respond. I had a very pleasant experience at this facility. In particular the two young men I dealt with had great customer service skills. Zach Leonard and Jonathan Chitaya deserve a raise and a pat on the back. I appreciate them very much. I would rent from this facility again.

The manager did not provide extra cost information up front and when I pushed back on giving the…read moreinformation out they ultimately refused to rent me a car and left me at service shop to get home on my own. Extremely unprofessional and not customer focused at all.

Relatives flew into town. Booked a car in advance. Went to pick it up and they had no cars, they…read moreoverbooked. We kept calling them all weekend and they never got a car in!! They ended up having to take a bus to Indy instead. Super unethical .

I had a reservation for 6pm and arrived almost a half hour early. the doors were locked with no one…read moreworking. website and voicemail said the store is open until 6pm. when I called hertz customer service I was told I could have come earlier so I'll have to try again tomorrow. Very unprofessional place, do not risk this happening to you!

Associate was amazing in educating me on the protection products to cover the rental.read more

We always use Enterprise and quite often. Our local branch has the nicest people who go out of…read moretheir way to be helpful. I never even consider using anyone else.

Thanks for nothing - your Customer 'Don't' Care is very poor - no response from any of the…read moreescalations or incidents to Head Office/ California. We did find a vehicle (after 5 days) thanks to a wonderful lady at Enterprise Mishawaka, Truck Rental Division - Fay Banaszak, she went out of her way and negotiated a F150 from another branch in ElkHart, where Tyler assisted us (just as wonderful). These two employees (Tyler, but especially Fay) did more than what was required, they restored the name of Enterprise and put our faith back into customer care.  Fay and Tyler put all 30-odd other employees (see reservations) to shame, Tyler did exactly what he was supposed to do from his branch - yet he explained all the options, insurance and additional options available to us - 5 stars for Tyler. Yet is it was not for Fay's assistance nothing would have happened, Fay did not have to assist us, we had no reservation with her branch, yet Fay went above and beyond to assist us - after a week of struggling to rent a vehicle from Enterprise / Alamo / National - we were at the point of just purchasing a truck from a dealer to drive to Texas.  Fay saved our day / and budget and assisted us very quickly and efficiently.  Fay 5 x 5 stars for you, we really appreciate what you did for us, saving our holiday from becoming a disaster. I will gladly recommend Fay for the way she treated us this afternoon - in our opinion, words cannot describe how much we appreciate what Fay did for us. BIG THANK YOU TO FAY BANASZAK, rest of Enterprise - please learn from Fay how to assist customers.

First time renting from this location. They didn't have any vehicles available initially when I…read moreneeded one. One became available in the afternoon. The car was in poor condition. Dents and scratches everywhere. They said I could bring it back in the AM for a different vehicle. I did the walk around and pointed out the dents I could see. I drove to my office, then my house where the car was parked in a garage. When I returned the vehicle the next morning, they said there is a new dent that wasn't previously documented and it is now my responsibility to get it fixed. I would not rent from them as this clearly was just a way to get the vehicle fixed on my dime.

horrible service. the OLD fatass red head in there was too busy flirting with the guy who looked in…read morehis 20s. One of the worst rental car experiences my family has ever had. When we picked up our vehicle from Budget, the car was dirty and clearly hadn't been properly cleaned or inspected. There was already a crack in the windshield when we received it, and over time it spread. Now they're trying to blame us for damage that was pre-existing. It's impossible to get ahold of anyone. we attempted to get a new rental near us, but being out of state they had none available. the red head with the 80s haircut acted as we were STEALING the vehicle when trying to grab something we forgot. Instead of helping her, her fatass was too busy sitting down, throwing up her hands. absolutely embarrassing on her behalf and also disgusting. do NOT rent a car from here. they will fuck you over.

Plain and simple, Just wanted to let everyone know. Racism and Discrimination is still active in…read moreMishawaka Indiana. The Counter clerk, Tim was his name. Didn't even bother to Great us and then hesitated to actually run my credit. With a instantaneous, No ! Was his credit check. Leaving Me and my Two kids stranded in 40 degrees weather with out a Rental. Good Job Tim! People Don't waist your time Here, Enterprise is just down the street.

My experience was awesome. My car broke down that I had just bought and needed a vehicle right…read moreaway. I literally turned on my phone went to the app punched in a few pieces of information and they brought up the perfect rental for me very affordable very friendly had the car right there and ready for me kept it three days longer and still got some of my deposit back and the service was awesome. I will always use affordable rental from now on I might even buy a car from here. furthermore, I would recommend and refer anybody to this place if they need to rent a car so much better than any of the major car rental companies 10 times better than the major car rental companies.

Went to three different locations of theirs after looking at what was available online for a…read morevehicle to purchase for my girlfriend. The people were nice but slow. I had to wait for 20 minutes for the single person at the counter to process someone who was already there when I arrived. 70% of the cars I was interested in were any of the following: not detailed yet so not able to be looked at, out as a rental so unavailable to be looked at, at a different location being outsourced to different mechanics, unwilling to negotiate price on egregiously overpriced vehicles with an inordinate amount of miles and poor conditions. As I stated previously, everyone I interacted with were friendly and created a comfortable atmosphere. With that said the process was, at best, inefficient/inconvenient and, at worse, deliberately tedious or just plain laziness. I like the dealers but would not recommend due to the headache of it all.