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    Hertz Rent A Car

    2.3 (50 reviews)
    Open 9:00 am - 12:00 pm

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    7 years ago

    Nice customer service- good pricing and was convenient when I had my car repaired at Calibur Collision -

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    Only one employee here working on a satrday!!! Long line poor business administration!!

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    Page 1 of 2

    Ask the Community - Hertz Rent A Car

    Review Highlights - Hertz Rent A Car

    I walk into the Double Tree where the hertz is located, it was hard to find kinda, the sign is small.

    Mentioned in 2 reviews

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    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    3.5(202 reviews)
    2.0 mi

    Wow. My first time renting a car so I was beyond nervous but that was not necessary at all here…read more As soon as I stepped foot out of my uber a lovely associate directed me to the right area (there's 2 other building in the same center but ones for trucks and the other one for sales I entered the well conditioned office for car rentals and was immediately greeted by Laksha (I hope I spelt that right) who was an actual angel. She managed the whole lobby so professionally and orderly. There were a bunch of us waiting but we all got serviced quickly and efficiently (and with a smile)! I didn't have to wait for more than 5 minutes when Henry came over to help me. Incredibly friendly he showed me some options outside and even offered to speed up the clean up of a taller car that I wanted instead of forcing me to stick with a small car. The rental itself was gorgeous, she did what she had to do that weekend with no issues. I even got a text that opened up any communications or questions I had for enterprise while I was gone for the weekend. Upon returning it was even faster if that's possible! Laksha greeted me with the same smile and enthusiasm! She looked over the rental and the gas and sent me on my way! Easiest and smoothest experience. Thank you guys!

    Wow wow wow, the excellent service here is a breath of fresh air compared to Hertz! Back story - my…read morecompany car was sideswiped hit and run overnight during the weekend, which led me to be assigned Hertz as the rental place. The employee there just looked at me when I approached her desk, and they only had 1-2 vehicles, neither of which was fitting. After two failed attempts w. Hertz, I'm so glad I was able to switch to Enterprise. I called beforehand to check availability. That alone was quicker to reach someone. Harry answered and was so friendly and helpful. When I said I needed a mid-sized SUV, he briefly put me on hold to check how many they had. Once everything was processed through my company, he called to remind me what I needed to bring. When I walked in, I was greeted by the most cheerful gal (Alayna?). I told her I loved her energy and she gave me a high five lol. Keanu showed me the cars, and was thorough with inspections, including checking if the car smelled like smoke. I know it's all standard protocol but saving time and frustration is always appreciated. I've rented from Enterprise at their former location, but even then I don't remember being this happy with the staff.

    Photos
    Enterprise Rent-A-Car
    Enterprise Rent-A-Car
    Enterprise Rent-A-Car

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    Avis - Part of the parking lot

    Avis

    2.3(25 reviews)
    1.9 mi

    I've had the pleasure of working with Elizabeth and Tao for almost two years now, and they have…read morebeen absolutely amazing throughout the entire rental process. Their professionalism, responsiveness, and genuine willingness to help have made every experience smooth and stress-free. They always go above and beyond to answer questions, address concerns, and make sure everything is taken care of. A special shoutout to Tony as well for building such a fantastic team. It's clear that great leadership and a strong commitment to customer service are at the heart of this crew. Elizabeth, Tao, and the entire team consistently deliver exceptional support, and I truly appreciate everything they've done over the years. Highly recommend working with them!

    Fraud!!!! SCAMM!! SCAMM!! Do NOT rent from here. Read all the negative reviews first. This place…read morewill try to scam you via giving you false informations, make false accusations against you, and charge additional fees to your credit either hoping you won't catch it or have you go through he grueling process of disputing their charges hoping you'll give up. They'll for sure inflict a ton of emotional distresses. Keep a sharp eye out for the chubby messy bed hair Asian dude. Do not just drop your keys off to them and leave. Inspect the vehicle with them upon returning, ask for receipts, and keep a sharp eye paying attention to anything they may plan to charge you for or falsely accuse you for. Be ready to take notes for anything you may need to take them to court for. Be sure to video record and take tons of pictures before should you do make a mistake from renting from this scamming place. Google up common rental car scams and you'll see the scam consistencies here. Do not fall victim to their false charges or scams. This place is an inviting place for class action lawsuits for deceitful practices.

    Photos
    Avis - Our rental

    Our rental

    Avis - Office

    Office

    Avis - Exterior of the building

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    Exterior of the building

    Hertz Rent A Car - Worst customer service!

    Hertz Rent A Car

    1.7(12 reviews)
    2.2 mi

    We rented a mini van from this Hertz location for 1 week. We never rent car from this location. We…read moreused to rent car from another Hertz location which was really good. It was a bad decision. The mini van's 2 front tires were paper thin and with holes on them! The pressure of 1 tire was only 22 ( normal pressure should 36 ) because of the hole on the tire and kept leaking air. We always rent cars with Hertz since it is the national leading car rental company and we trusted Hertz. However, this time Hertz really disappointed us because it left our family at great risk. We had 2 seniors and 2 young kids in the van. We called emergency road service, and Hertz replaced the 2 front tires. Be honest, the emergency road service was good. However, it costed us to waste half day at Arizona with 105 degrees. And our trip had to be extended and costed extra hundreds of dollars to cover the extra day's hotel and car rental which was not in the original trip plan. And the mini van has 48,000 miles on it. Too high mileage! And the van was not cleaned when we received it. The tank was only 3/8. And the van's trunk lid did not have power, I had to use all my strength to lift and close it many times everyday. Thanks for the van, then I didn't need go to gym during the trip.

    Like other reviewers pointed out, they are pretty bad at customer service…read more - There will only be one associate who will be serving the location and will be available only if you book the reservation ahead of time. - The car they provided broke down. They replaced it with another but I had to wait for 30 mins. - When I called the number provided on Yelp, they said they'll be able to drop me off but when I came to return the car, no one was there. Upon calling the same number they said it's from a different location. I obliged to drop the car there if they could drop me off, they declined saying that hertz policy allows drop off only for 3 miles while my home is 3.5 miles.

    Hertz Rent A Car - carrental - Updated June 2026

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