Made a reservation for a mid-size gas car and even called the day before to confirm my reservation. I show up to pick up my car rental and they had ZERO car for me. They had fully EV cars but I reserved a gas car. They didn't even have cars for other customers who showed up. Absolutely unacceptable to take reservations and not be able to deliver on it. read more

Scum bags is really the best way to sum up the employees here. If you want anything with a gas motor do not come here. these idiots will try and charge you an upgrade when they do not have what you reserved. I am a Hertz Presidents circle member, so I rent fairly frequently though generally from airports. I will never consider this location and frankly I will reconsider my use of Hertz in general in the future because of the clowns at this place. read more

This is the only place that we rent a car. Great location! Christina is very helpful, kind and courteous. Superb customer service! Making reservation with her quick and very reliable. When I arrived to pick up my rental car, she showed me 2-3 cars and I'm happy on what I've picked. All my inquiries were answered and clarified. Our family's go to place whenever we need a rental. I would give a perfect 10 to Christina for perfect customer service! read more

I reserved an economy car. When I arrived, they did not have one available so I had to upgrade at my own expense. Rudhra, the management associate said she would be getting an economy in the following day and that she would call me when it arrived so I could switch cars out. I never received that call. When I arrived to return the car, she said "I thought you were coming to pick up the other car". I reminded her she said she would call me to confirm it was there before making the drive, and she did not. And she completely dismissed me after that. read more

Professional and courteous service: it's nice to know I can count on this particular Hertz local edition when I need a rental car. Whether it's for business travel or the time when I needed a car after my regularly scheduled maintenance took longer than expected, these guys have never let me down. Tucked away in the Hilton hotel, they have a corner counter on the first floor. While it's true they have to explain the warranty and fuel options to everyone from seasoned travelers to first-time renters, they won't pressure you into anything you're not comfortable with. Sometimes, the wait can be long as a result of their one associate to one customer process, especially during heavy traffic rental hours (i.e. Monday morning or Friday afternoon). Just need to be patient when that happens. Also, they don't ask you "was my service excellent today?" like some automated questionnaire when you return the car. Most of us just want to get the car and get on with our lives. These guys understand that and will do what they can to get you back on the road with as little hassle as possible. Looking forward to the next visit. read more

Hertz Rent A Car - Car Rental Near Me - Newark, California

Update to my last review - came back for another rental and my experience this time went very well. We were in and out in less than 10 minutes, got the car we had reserved, and the representative helping us was super friendly and efficient. The car we had was great - clean with no issues on our drive to Reno and back. They don't have a ton of cars to choose from at this location since it's on the smaller side but the vehicles they do have get the job done. read more

I rented a vehicle at this Hertz location. The car was previously damaged and was provided to me. When I brought the vehicle back, Hertz claimed that i damage it even though they have no prior pictures of the little dent at the bottom of the door and proof that the vehicle is cleared. This is a crooked company trying to steal its client's money to fix their vehicle. Do not rent a vehicle from this company!! Terrible customer service and services!! read more

Customer service is all but non-existent for this company. My daughter was broadsided by a car rented and insured through Hertz that had run a red light. Her car was undrivable, so needed to rent a car to be paid for by Hertz (driver at fault was from another country). We spent all day on numerous calls with Hertz trying to find out how to go about this. They wouldn't give out any information, we were bounced from one department to the other, none of which were helpful. After literally 8 hours of off and on calls and attempts to get them help us, we finally caved and rented a car (through Enterprise) ourselves. Still in the process of trying to get Hertz to contact us for instructions and hoping our insurance will jump in once Hertz gives a claim number. They are sloooow (5-7 days just to get a claim number assigned, we're told), and in the meantime.... you are just on your own! I'll never use them and recommend others rent through Enterprise, which I've found to be very helpful. read more

I got a pretty good deal through my company employee discount. I chose Hertz Newark purely from its proximity to my house (there's no reason to drive across town with all the traffic these days). I originally signed up for a full size car but realized once we got the car that it was a little too cramped for our road trip. Rebecca was helpful in helping us choose a higher capacity vehicle, although there was limited selection. Also, it was an upgrade, therefore, there was additional price but it was still reasonable. We upgraded to a mid-size SUV but after a few miles of driving it, we noticed there was significant road drone noise with the tires. We called the 800# and explained to Rebecca the situation. Without any hesitation, she told us to come back for a replacement. We went back and the only other SUV available was a full-size SUV. She went ahead and upgraded us to the full size at no cost. Throughout the entire process, Rebecca was patient, she understood our needs, and was very helpful. The office, by the way, is located inside the hotel. There were no clear signs other than to walk inside and glance in all directions until you see the bright Hertz sign to your left and Rebecca with a big smile behind the counter. 5 stars for the customer service. 5 stars for their price (this is with co. discount) 4 stars for car selection. read more

DO not rent from this location. I've had a nightmare dealing with customer service here. If Jessica is your agent, then run. She doesn't know how to renew or initiate a new contract. After she screws you up by over charging you DAILY, she will scream at you on the phone and ask you why you are even renting from us? Next she will hang up the phone! If you are dealing with Arianna, also run. She's a liar and will tell you she doesn't have cars when she does. She has a horrible attitude and is extremely rude. Not sure why she is still employed at this place with her erratic behavior. The manager knows about those issues and I already filed a complaint with Corporate. Go to Enterprise in Union City. They are very nice to their customers. Never again... read more

Christina was quick, efficient, and kind! An asset to this Hertz location! I had my Mustang repaired at a Ford dealership nearby and needed a rental car to use for work. Couple of days turned 5 days and I pretty much call every day to extend my rental, and she was very easy to work with. Thank you, Christina! read more

Bad customer service. Indian girl at desk more focused on flirting with previous customer. Not paying accurate attention. Employees are representatives of the company. Rental policies are ambiguous from office to office...no walk around done with the clerk and customer,to check previous damage on car. and the car rentalsmelled of fish .I was in a hurry and couldn't switch out the car so I bought a room freshener jar . I would never go to this company again .got stuck using this company because of car repair work ....I will always use enterprise auto rental read more

Nice customer service- good pricing and was convenient when I had my car repaired at Calibur Collision -

After dropping off my car at the auto shop, I had to get a rental while my car is being serviced. While I was at the auto shop, the employee who helped me told me that Hertz is contracted with my auto insurance company and I can get a rental through Hertz with no out-of-pocket costs. I read many reviews on the Hertz near me. Every location seems to have quite a few negative reviews so I was hesitant to make the call. Eventually, I had no choice but call. I called 2 Hertz locations (this being one of them). This location had the best customer service (over the phone) so I decided to come here. When I arrived, there was only 1 employee so I had to wait a little bit while she helped the customer in front of me. When it was my turn, she introduced herself and not too long later, I got a rental. The process was quite smooth and even when I went back to return the car, the same employee (can't remember her name but I think it starts with a "H") helped me with the return process. All I can say is that the customer service here was excellent! The only complaint I had was that the car they rented to me was the worst car I've driven. It was slow and every time I stepped on the gas pedal (no matter how soft or how hard I pressed), it gave jerking movements which made me feel somewhat nauseous and caused my shoulders to hurt. read more

CSAA sent me to Hertz for a rental while my car was being repaired. After returning the car, they charged me over $100 more because they gave me a bigger car then what CSAA authorized - without telling me! I called the next day and was told they'd refund me. Seven weeks later, still no refund and the manager will not return my call. I would highly recommend going somewhere else. read more

Two separate weekend car rentals; month and a half apart. On both occasions Friday evening Pick-Up with a Monday evening Return. The Hertz Representatives, on all four visits, were professional and extremely friendly. I can't express this enough. Upon the return of the first reservation, I had them triple-check my numbers because what I paid was FAR LESS what the Online Reservation had quoted me. They had no reason to believe I would experience additional charges after the fact -- still haven't. Thank you greatly! read more

Horrible customer service, both in person and over the phone. My experience mostly involves the Indian girl at the front desk. She looks like she hates her job and was very rude. Cuts me off while I am talking to her to answer the phone, on top of that, she doesn't even have proper phone etiquette. Additionally she had little to no knowledge of Hertz services. Why work here? How were you even hired? Must have been referred by other the employees who also offer terrible customer services. Had to cancel my reservation based on my experience here. Was very unhappy and just didn't trust them. Avoid this place. I recommend going elsewhere. read more

Great Service. Shout out to Ibrahim Soubra and the other rep that works days. Thanks Guys! read more

I rent the car at at this place. Is horrible! They just want to trick me. I suppose only pay 33$ for insurance. After I saw my bank account they charged me 65$something. Then I called them ask them why? So bad service! she just wanted to lie to me and refused to give me back. After my husband called them, she said she would give me back rest of money suddenly!! What? And I wait for one week still nothing happened!'Do you really need to take advantage of 32$ from customers?Don't go there! Never read more

I had my car serviced at the mazda dealership next door & since they didn't have a loaner car at the time, they suggested renting one from this place for a day. I was told that I would get the "dealership price" which I guest is suppose to mean a discount? NOT! The Hertz employee told me that I can return the rental car, the next day at Mazda and they'll pick it up no problem. Actually, it was a BIG problem. I looked at my credit card statement a few weeks later and they charged me $402!! Turns out they never picked up the rental and charged me a WHOLE WEEK instead of 1 day. How is that acceptable exactly? They charged me the extra money because THEY failed to pick up their rental from the dealership, how is that my issue? This would have gone unnoticed, had I not seen my account. And Hertz would have came up on that extra $$$ Save yourself the headache and inconvenience and go elsewhere because this place is a joke! read more

Been renting with HertZ for awhile. Upgrade free offer is a lie. Hertz never has an available upgrade. Tried it 3 times. Counter personnel are friendly but in a hurry to leave. Didn't explain much and wouldn't really acknowledge or resolve the very strong cigarette odor my rental vehicle had. Upon return i asked for a shuttle ride but told to wait 20 mins. They may be short handed but this just shows me poor planning. Called a friend instead. I really hope this only happens in this location, I can try and avoid that. Otherwise I'll be renting from another company. read more

Julia is great! Very good rates especially for month-long rentals. They even offer shuttle service if you need it. I will definitely be back when I need to rent a car again. read more

Only one employee here working on a satrday!!! Long line poor business administration!!

DO NOT RENT FROM THIS LOCATION. CARS ARE DIRTY, CUSTOMER SERVICE IS VERY POOR. I am a Hertz Gold member. I was referred to this location by my insurance company after an auto accident. It is located in a hotel lobby. Although there were numerous people there working, everyone had to wait for one individual to rent a car. Turned out this person was Josh, a manager trainee who appeared to be in his early 20s. I needed a model larger than what was covered by the insurance company. I was told what my portion of the rental would be for the duration of the rental. I was OK with that. I completed the paperwork, went to the car - a Buick Verano, examined it for damage, got in and drove it out of the lot. I noted that the car was very dirty, both exterior and interior. I was to have this vehicle for approximately one week while my car was being repaired. Two days into the rental period, a buzzer and "Service Airbag" notification began to activate every minute while driving the car. I called the rental agency and spoke with a woman who told me this was normal as the car was notifying me that the airbag was operating properly. I again mentioned that there was an audible warning sound along with the panel notification every minute and it indicated a problem, not a normal operation. I was told to bring the car in to exchange it. I had driven the car less than 30 miles when it was returned to Hertz. I was again assisted by Josh at the counter. Although I had written down the mileage and the level of gas in the tank, Josh went out to inspect the car and obtain this info on his own. When he came back to the counter he asked in a very condescending manner "Are you a smoker?" I replied "Yes". He advised that there is no smoking allowed in their rental cars and if violated, a $200 penalty fee is assessed, but he would waive it this one time. There was no mention of this "rule" at the time of rental, in the rental paperwork or at the desk at the time of the rental, and no notification on the car itself. I mentioned this to Josh. He had no comment. I did notice that there was now a sign on the counter this time that read "All Hertz cars are non-smoking". He also told me they would not accept the car until I filled the gas tank and handed the keys back to me. As I was short on time, I told him to charge me to return the fuel to the level when I rented it. The manager of this location completed the paperwork for the exchanged vehicle. The second car, a Nissan Altima, was also very dirty inside and out. There was something sticky on the steering wheel and on the dashboard and it was obvious it had not been washed in quite a while. There were no mechanical problems with this second vehicle. I went on a road trip with my 2 dogs while I had this car. I completely covered the seats where the dogs rode in the car. The dogs are very well behaved and clean. Before I returned this car to the rental agency today, I completely cleaned the interior of the car. I again noted the mileage and gas tank level of the car on the rental paperwork. I was returning the car with a half tank more gas than when I rented it. Again, Josh was at the counter to process the rental return. He went to the car and collected the mileage and gas tank level on his own. He came back in, and again, very condescendingly asked "Do you have a dog?" I answered "Yes". He then advised me that dogs were not allowed in their rental cars. I asked how I was supposed to know this. He shot back with "It's just common sense - no smoking, no dogs." I just laughed as this is not common sense to a dog owner. I did not smoke in this vehicle after being chastised during a previous visit. He advised that he should be charging me for the dogs being in the car, but he would waive it, like he was doing me a favor. I did note that the "All Hertz Rental cars are non-smoking" sign was on the counter, but turned so that no one on the customer side of the counter could see the sign. I reviewed all rental paperwork for notices regarding smoking in the vehicles and animals in the vehicles, and found nothing. Never again ... read more

I would give this place a zero if I could. Customer service if horrible. The lady that answers the call (can't use her name or else Yelp takes down this review) shouldn't be in the customer service business. I ended up canceling my reservation and going with another company. read more

I rent a car here few months ago, my insurance told me they cover everything.when i got there a lady,help,me out she ask me my id and my card to pay,$50 deposit! Then when shes done typing on,her computer she said that i have to pay,25% tru my pocket and 75% to my insurance!scamers! I called my insurance told him that right away! I got the car,for 5days i paid $195! From my pocket and charge $81 from gas! And the car was almost half full tank!! Customer service here is bad! read more

Horrible customer service!! They charge your card without even acknowledging to call you and let you know about. Then make you wait 3to4 weeks to get your refund! Never again. No wonder it has so many bad reviews can't do their job right read more

Don't go to this place ever if you don't want to lose your money!!!!!!!!!!!!!!!!!!!!! The counter agent was really disrespectful and did not take care of me at all. He charged me almost $40 a day for the additional insurance fee that I did noticed until I checked the bank account. I rented a car for five days so the additional insurance fee is almost $200....... If they want to charge me this amount of money, I was supposed to know about this.. Just I want you guys to choose another rental company. read more

Was happy with everything but the price. I made a reservation a few days ago over the phone, obviously someone from the corporate office. The woman was so nice and personable. I showed up at the location to pick up my car earlier today, not knowing what it was. I walk into the Double Tree where the hertz is located, it was hard to find kinda, the sign is small. The girls who were working there were young an fun. One of them opened the front door for me, that was a nice little touch. I had to wait a little bit while the girl working he front desk was answering phone calls. She probably got 4 or 5 during then 15 minutes I was there, I feel like that's a lot, but I don't know. Hertz has an underage fee of $35 dollars a day. That is a RIDICULOUS number. The lady on the phone gave me a discount on the rate per day, so my total wasn't as high as it should have been normally. Being nice to service people, even when you don't want to be, always allots you better service. I was in and out in 20 minutes, and was offered all of the additions. Some I got, some I didn't. The only reason I won't give it 5 stars is because of the phone calls interrupting, and the stupid stupid $35 per day fee. read more

I found them to be very helpful and accommodating to my needs for renting a car. I was anxious about some of the contracts and they thoroughly went through each and every clause making sure that I was comfortable with whatever rental plan I chose. read more

Excellent service. They found me a convertible at a day's notice, something no other company would oblige to. They called me to confirm my request. They also have a pickup shuttle service within 3 mile radius. They had my ride ready for pick up early and were very courteous with everything. Would highly recommend. read more

Got picked up from a body shop. Really great customer service and was really prompt on timing. This branch is very professional and is highly recommended to others. You can't go wrong with choosing this Hertz branch! read more

We went here after a horrible customer service experience at another competitor, and went to this location. The customer service was quick, prompt, and do a credit check if you were to pay debit card. They ask you the following things: How long you are going to rent the car? What type of car you are looking for? Any type of insurance that you need? They even provide the cost to you, so you know what you are paying. Josh, the young guy was accomodating, helpful and was prompt about it. Cool guy. First, he offered a Nissan Versa but thought the carpet is shedding. So my companion said my brother has allergies. So he offered the Nissan Hatchback that was located at their main office near a car dealership. We said, OK -- he giving us a better choice then. So he gave us ride, so we can pick up the car we were supposed to rent. On his way, he picked up the car keys and brought some Double Tree cookies. He gave us a piece and they were warm. Great customer service from him and the boss who were just finishing up their business. 5/5. We can understand that they were running out of cars to rent because it was near the Thanksgiving weekend. If we wanted to rent a car-- will probably go to this place instead. Mondays and Fridays 9am to 6pm. Saturdays 9am to 12 noon. Sundays: closed. read more

This Hertz did the unthinkable and rented me an unregistered car! That's right: the registration is expired. I only found out when I called to extend my rental and they told me it would be illegal for me to drive the car whatsoever. read more

Artika and Ali were AWESOME! Hands down, the easiest car rental establishment to make arrangements with. It was stress-free for me - they gave me a clean, reliable car to use for a few weeks and the price was much much cheaper compared to Enterprise and Avis. Artika was very personable (which some boring, bitter, crusty people misconstrue as abhorrent) and she delivered! She wears her heart on her sleeve, she's funny, and she's helpful! When I returned the vehicle, Ali closed the contract and gave me a ride home. These guys are dependable, and the experience was great! I highly recommend Hertz Rent-A-Car in Newark (inside the Doubletree hotel - formerly Hilton) read more

Only one star because a star is required but definitely not because they deserve one. Terrible service, all of their staff needs to head over to 'professionalism in the work place' courses. read more

Great Customer Service! Friendly and Helpful. Special thanks to Marcus N. My folks wanted to make sure he received proper praise for his attention. From the time they walked in, to the follow up, and the call letting them know my father had left his wallet. read more

Never again will we rent a car from Hertz. We booked and paid for a car well in advance and not the lowest costing Yaris either. we asked for a pick up but never got one. Finally we went to pick the car and were told, ' this is the last car, there is no other'; and were given a Yaris which we did not want. It was a downgrade from what we booked. Every other car rental we have taken has always given us an equivalent or free upgrade if the car we booked was not available. Hertz at Hilton in Newark, CA, did not. The car we received was terrible - very rough riding, the blind spot was huge. As the agent insisted it was 'the last car she had' we had to take it. Why was it the last car when we had already prepaid? They should have held our car for us.We were ready in time - it is not our fault Hertz did not send the pick-up on time. We reached the agency before 10.30 for the 10.00 a.m. booking, the delay because we were waiting for the pick-up. Very disappointed with the service. read more

HERTZ CORPORATE PLEASE HELP TO CORRECT THIS LOCATION Rebecca the manager so unprofessional, Rebecca misused the rules by saying the rules of corporate in order to just deny pick-up/drop-off services, Comes out as different rules ironically after you tell them the address either it comes as less than 3 or 4 mile distances, albeit as per the corporate they are supposed honor anywhere 15min of service Mostly I arrange my own pickup/drop-off because we have family member near the branch and kid school etc, seldom I ask them a ride. I've been Platinum member few years or President Circle for many years. That means I give so much business to Hertz almost every week, consecutive last 18+ yrs. For this instance, - (my return time was around 10 but) I called them in the 9am a rep Simi promised service to drop off, but suggested come around 2:00pm, - In-spite of I let go additional day rent charges to accommodate their convenient drop off time, - I went to drop-off at a suggested time, since there was only 1 rep at the counter then chose to await for more staff to come-in then around 2:30 four more associates walked-in, one of them Rebecca who started to act... totally absurd. - In spite of this is my return location as per the contract still Rebecca was trying to find lame reasons for me to send to Fremont Blvd or other random location and then have them to drop me off. Then trying to show off that she is doing a favor... - At the time I'm a President Circle level customer (Oh! btw they never try to honor status or upgrades even if they got cars on the fleet) - My nearest hertz locations are Solar Way, Balentine Dr, then Fremont Blvd. - Though the Service-King on Solar Way Hertz location was my nearest location, ironically which is also operated by the Hertz @ Balentine Dr from inside the Hilton Double Tree. I took my car to their main location so it would be easy for them. - In spite of all these amicable yet customer side efforts, Rebecca not giving a damn was shocking... What I like from this location is few familiar staff and Hertz in general... but I'd be relying upon other alternatives for-awhile... (diff locations, uber etc). Suggestion: If you are under staffed instead of risking the customer satisfaction or location reputation...yet really want to keep customer happy, you could order a Uber or compensate them $10 bucks or some other better ideas. read more

The only reason why I rent their car is due to car repair; Mercedez Only uses this place for their clients. I will have to let them know this place is unacceptable and should be replaced by another rental agency. This place has gone down hill. Every time I get in one of their cars it smells like food (curry) and the cars are filthy! read more