I'm a frequent customer of Hertz, and I typically choose this location because it's easy to access, the staff (Vanessa & Peter) are friendly, professional and they go above and beyond in getting me what I need and getting me on my way in a timely manner. There were a couple times I was disappointed with the cleanliness of the vehicle I received, but once I brought it up to the team, they made an effort to make sure that is no longer a problem. I appreciate this team and their hard work (especially remaining professional when the irate customers blame them for things they don't control), the location and the vehicle availability. This is my location of choice! read more

I reserved a vehicle for pickup at 12:00 PM today. When I arrived, I was assisted by an agent named Roz, who asked for my driver's license and credit card, which I provided. She told me she needed to scan my driver's license, so she took both my credit card and license into a back room. I found this unusual, as I expected the documents to be scanned at the counter. She remained in the back for some time before returning and telling me there was a problem with the "authenticity" of the back of my ID. I was extremely confused and honestly offended by this. I have a valid California REAL ID driver's license issued by the California DMV. This is the same type of ID that is now accepted for federal purposes and air travel. I have never had anyone question the authenticity of my driver's license before. I travel 10-15 times a year, both domestically and internationally, and I have never had an issue using my identification at airports, hotels, rental car companies, or anywhere else. I then called Hertz customer service to try to resolve the situation. Unfortunately, the representative I spoke with did not seem to understand what I was telling him. I repeatedly explained that I was physically at the Hertz location and had my physical driver's license with me, yet he continued asking whether I had a copy of my license. I explained this multiple times, but he continued to misunderstand the situation. Both the representative at the location and the customer service representative told me that I needed to contact the DMV regarding my driver's license, rather than considering that there could be an issue with Hertz's scanner or verification system. As a result, I was left without the vehicle I had reserved, despite arriving on time with a valid driver's license and credit card. To make matters worse, when I asked the representative on the phone to speak with someone else or escalate the issue, he refused to transfer me to another representative or supervisor. This was an extremely frustrating and insulting experience. I have rented vehicles before and have never experienced anything like this. Based on how this situation was handled, I will not be renting from Hertz again in the future. read more

Hertz Rent A Car - Car Rental Near Me - Oakland, California

Had a horrible experience with the worker behind the counter . It was awful ! She couldn't help charge my phone ,she couldn't help me at all even after I had reservation ready to go . Avoid this location at all costs ! read more

I made a reservation through Expedia and took a Lyft to pick up the rental car. I was told that they do not have the class of car that I reserved and told me I could take a larger car for double the price I made my reservation for. The person at the counter told me I could take the more expensive car or get nothing. I didn't want to pay $400 more for the car rental and was kicked out of the office since they were about to close and had other customers in line. Heed the bad reviews. Don't come here. read more

Wow, first the service is slow and there was no employee to be found. There was 3 of us looking around for an employee to help us. It took a few minutes, but eventually 2 appeared. One was just sitting there, and not sure what she was pretending to do. When she finally helped me, she told me the car I pre- reserved online was unavailable. I went there thinking I'll get what I paid for; which included 1 week compact size car rental for $168. They offer to upgrade me to a mid size for no discount and that I will have to pay additional $460+ $600( deposit). Thats a big upsale, and not what I agreed to pay. After finding out it will be over $1,000 I told her to cancel my reservation. She said she would, and I don't need to worry about it. After seeing how long she didn't wanted to help me, I figured I called hertz to confirmed that it got cancel. Lord and be hold, it was still active! I have rented at multiple car rentals agencies traveling around the world. This is the first place I felt scammed, that I just canceled the whole reservation. Lucky I had a friend took me to work, but this was unnecessary stress. If they don't have the car at this location, then it should never let me reserved this reservation online. Just to be told they don't have it there, and I have to pay a lot more if I want the car on the spot and desperate. Be ready to get SCAM if you use this location. read more

Do not reserve a ca car from this lication. In a clear violation of hertz policy they did not provide the required complimentary upgrade when my prepaid caf was unavailable. A classic bait and switch scam. read more

Absolutely ridiculous. You show up with a reservation and they tell you they have no cars available. Will never book a car with any Hertz after this experience. read more

As a local branch they really need to step up their customer service. Roz is the employee i deal with the most and very unpleasant, passive aggressive and not helpful. read more

It takes FOREVER to actually get a car and get out of there. Took me and an infant and hour and a half to pick up an already reserved car. Then they have the nerve to charge an additional fee since they are located at the Marriott. The workers are kind but man is this location a drag! read more

I rented a car yesterday and had reserved a bigger vehicle. When I arrived, they told me the car I reserved had an engine problem and gave me a much smaller car instead. When I got home, I realized the replacement car was too small, so I contacted them. They told me to come back to exchange it, and I ended up having to pay more money on top of everything. This morning, they told me to come back at 9 AM when they opened so I could exchange the car. I returned the small car and picked up the new rental, but I accidentally left my gate opener in the first car. As soon as I realized it, I called the office around 11:30 AM and explained the situation. A lady answered the phone, put me on hold, and then the office closed at 12 PM without ever returning to the call. No one answered again, and now I'm stuck without my gate opener until Monday, which is extremely inconvenient and completely avoidable. I understand mistakes happen, but the lack of communication and care for customers is unacceptable. I need my gate opener back and I need someone from management to contact me as soon as possible. read more

Don't come here unless you have all day and don't mind sitting around waiting. It takes unusually long. I've been here before and thought it was because it was a particularly busy time, but this second visit has confirmed it's just super slow read more

I've been coming to this Hertz location for years, and I continue to be impressed by the professionalism and consistency of the staff--especially Ms. Vanessa, Peter, and the rest of the team. They are always courteous, efficient, and patient, even when dealing with entitled and impatient customers who act out due to their own time constraints. It takes a lot to remain composed and respectful in the face of rudeness, but this team handles it with grace and professionalism every time. I've witnessed firsthand how they go above and beyond to help every customer, no matter the circumstance. Thank you to Ms. Vanessa, Peter, and everyone at this location for always delivering great service. Your work doesn't go unnoticed! read more

My visit at this location was a nightmare. Yelp needs to have negative stars for this kind of service. Do not go to this location, the one of the front desk lady Staff is extreme rude and hostile The staff refused my rental due to a barely visible hairline crack on my California driver's license, which is fully legible and was accepted at other Hertz locations (SFO airport, San Francisco Mason Street). When I questioned this arbitrary refusal, the employee became aggressively confrontational, yelling, cursing, threatening security, and claiming I was "blacklisted." This behavior was unprofessional, abusive, and utterly traumatizing. I've had past negative experiences here (long waits, unavailable cars), but this was beyond unacceptable. I've now had to cancel a future reservation at this location (despite it being one block from my home) and rebook at the San Francisco Mason Street branch, where I received excellent service. This location consistently provides terrible customer service. Hertz needs to address this severe issue immediately. Avoid this Hertz location at all costs. read more

I decided to try this location a second time and so glad I did! It was closer for me bc I didn't want to go all the way to the Oakland airport. -Outstanding service with Floyd. He was super helpful, fast in booking, professional, and accommodating with my car reservation. -easy drop off -friendly staff -good location Will definitely come back here again to rent. read more

Hertz Rent A Car - Car Rental Near Me - Oakland, California

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Great service just gotta be patient. Drop off was smooth and line was skipped due to rewards program

Petty owner, never have a single car in stock. If you choose this location to pick up, you probably wait for hours when checking in and eventually find another company. read more

The absolute worst rental experience I have ever had. Do not use Hertz. I won't use them again. Only one stat because they made me choose at least one. Despite have reserved a "guaranteed" class of car they did not have it or notify me. In stead I had to wait online to get a car. The car they gave me smelled strongly of cigar/cigarette smoke. I had to wait online a second time. The employees there were unhelpful. What should have been a walk in drive off rental took over an hour. The car I received was subpar. As the other one star reviews mention. Hertz is worse than unhelpful with complaints. They give you the runaround. I spent an hour on the phone with customer service who told me to leave a review online and to complain through their website. PLEASE LISTEN to the one star complaints and avoid a huge headache and time drain. You will be glad you booked with another company. I can't imagine any would be as bad as Hertz was today. read more

No sense of urgency. Reserves cars are not frequently available even after booking. No calls from reps to let you know this fact. Location low key smells too. Do better for the Oakland. We need it folks. read more

Bait and Switch agency. My son had a reservation for a Toyota Camery at an agreed upon price to pick up at a specific time. When we arrived there was no such car but they had a Nissan Rogue. OK that would work. Then the person in charge of the cars tried to push a much more expensive Mercedes on us. No thanks. We're not going to drive break-in bait in Oakland. When we settled on the Nissan they wanted to charge us extra for their inability to provide the class of car that was ordered. Wait a minute. You don't have the car we ordered but we're supposed to pay extra? There were no other people waiting for cars and they lost the one sale they had. read more

This spot has its ups and downs. On the bright side, downtown Oakland's prices beat Oakland Airport, and I snagged a sweet deal on a Tesla for just $150 over five days--a steal! However, when I picked up the car, there was an unexpected 20-30 minute wait. Also, note that street parking is the only option, and Downtown Oakland's notorious for break-ins, so keep an eye out. Navigating the pickup and drop-off is a bit tricky--Marriott garage, fourth floor--make sure to pay close attention at the counter. If you miss the instructions, you might get a little lost wandering through the Marriott Hotel searching for your rental car in the parking garage. Dropping off lacked the usual process; I handed the keys to an agent cleaning return vehicles. However, she didn't have much to say. She took the keys, and that was it--no receipt, no mileage check--unconventional, to say the least. Hertz customer service isn't the speediest, with long waits on the toll-free line. Yet, once through, extending my rental was a breeze. Despite the quirks, I'd return for the affordability, but be prepared for a different rental experience at this Hertz location. read more

Very upsetting as I've been using Hertz for years. Extraordinarily sneaky. I reserved my car online as always, even went through the mobile check-in so all I'd have to do is go to the counter and pick up my keys. Dollar was closed but I was sent to Hertz to complete the pick up. This is nothing out of the ordinary and was not a big deal. The worker acted as if he only had 2 cars available. My charge went from $220 for 4 days up to over $500. He didn't even tell me there would be an up charge for the car available. I should've been given the car for the price I paid. Extremely unethical and sneaky. Of course customer service doesn't care either. DO NOT USE THIS COMPANY!!! Is it Hertz fault or Dollar? read more

Only 1 employee working, no management available with 10 people waiting for hours with reservations. Someone should take accountability for the insufficient management of the branch. read more

A horrible experience! Don't waste your time at this location! Avoid it at all costs. The service is extremely slow and they don't solve your problems. I rented a car and identified a suspension issue. When I returned to show them, they claimed nothing was wrong. I had to go to the branch manager because he told the attendant I was lying. Only after I personally showed them the fault did they swap the car. Upon returning the second vehicle, they tried to charge me for windshield damage, even though they had no photos from the pickup to prove it wasn't already there. On January 13, 2026, I unfortunately gave them another chance. Once again, the service was terrible. The category I booked wasn't available, and the attendant forced me to pay for an upgrade because I was in a hurry. When I got into the car, it REEKED of cigarettes. I complained, but the attendant just said he'd 'make a note' of it--even though I had just signed a contract agreeing to a non-smoking policy. To top it off, I had to go back a third time because the gas tank wasn't even full. read more

I came to this location since my Kia was in the shop and the dealer was kind to give me a rental on their dime. On the day that I was suppose to go to Hertz, a young lady called to confirmed the reservation and too mane sure to arrive by 5pm. I arrived and she was friendly and explained about the full tank. Fast forward to 15 days and finally my car is ready.didnt know you had to drop it off as the parking garage is dark and how bout if therewas new damage not already noted. I returned it and had to walk back to the elevator to the office to complete it. I walked in and there are 2 gals at the counter which they were busy helping. When it was finally my turn, Natalie helped me out and throughly explained this is the paper that I need to give to the shop. She was friendly, attentive and made sure I was satified with the service and vehicle. She and Vanessa rock and are great assets. read more

As always there's a wait if u weren't that early! But on top of it! Service was great! Front desk was so friendly and helpful...

It's bad business to allow people to book their car pickup at the time you close. I came in at 12:07 for my 12pm pickup, and was told I couldn't get my car. You shouldn't have let me book it for 12pm if I wasn't going to be able to pick it up. read more

I was expecting pandemonium based on the reviews but I was totally pleased with my car rental experience here. My car was being serviced by Chevy and they partner with this Hertz location for loaner cars. When I read all the negative reviews, I nearly declined getting a rental while my car was in the shop. I arrived at around 10:30am on a Tuesday. There was no line but all the staff were working with other customers on the phone. One took the time to acknowledge me. Then when an employee was ready, I provided a confirmation number from Chevy and I was efficiently on my way to picking up my rental. Upon returning the car, I also had a smooth experience. I rented an EV at 100% charge and wasn't able to charge it before returning it. But as long as you return an EV with at least 75% charge, there are no fees. Hertz also drove me to the Chevy dealership and the shuttle was quick. No surprise charges at all for me. Overall, I only encountered kind people at this Hertz! My only mild critique is about the location itself: navigating through the Marriott hotel garage felt confusing when I was getting the car, but returning it was smooth thanks to the signage in the garage. read more

It' shouldn't be an added bonus to receive excellent service anywhere, but it's not necessarily a Bay Area experience. I've heard this from others as well. When you spend money in NYC or LA, folks treat you like they want you to have a great experience and they want you to come back, vs getting you in and out. I stopped coming to this Hertz decades ago because I didn't like how their staff were treated. I can't tell you for sure how they are treated now, and I can tell you we have a friendly and efficient experience picking up our car. Shoutout to Vanessa at the front desk for her excellent service and response to my playful humor. We got everything we needed for a fun and safe trip! And to the gal up there cleaning cars and keeping the space safe, thank you as well! My only concern was that I couldn't extend my ride online or on the phone. That was very stressful. I brought it back a few short hours of a day late and I'm hoping I'm charged by the day and not the hour. Otherwise, my experience would be a 10! read more

I would give zero stars if I could. Rented a car with them, showed up and was told my rental was canceled without any prior notification. So after paying for an Uber to get to my car rental, waiting in line fire 30+ minutes, I was callously told that they would not be able to support me. After reaching out to their headquarters for support, there was no additional support. Do not rent from this company or location. read more

Don't rent from here! Read the reviews before coming! I arrived at 8a.m for my car reserved pickup and they had no cars to rent me. Took almost two hours to clean, take pictures and actually get a car. Plus the service was giving "who cares" the entire time. read more

Got a rental through my insurance company after an accident. A week after turning in the car nearly $400 was missing from my account for $160 in tolls. The car I got from them was busted. I had to wait 4 days before they got a car. The office staff was disorganized and didn't communicate well with me or with each other. Abhorrent business practices. Joining on to a class action lawsuits. read more

Hertz Rent A Car - Car Rental Near Me - Oakland, California

This place is a rip off. I rented a vehicle and returned it. I even vacuumed it out really good before I returned it. I also purchased the stolen and damage voucher for $25 dollars a day Which came to a total of $175. After I returned the vehicle and went home, I got a phone message from Hertz saying that there was a crack in the windshield, which I didn't even know happened They say they are going to charge me for the windshield. I can't even talk to anyone, the phone number has an automated system, which does not allow you to talk to a person. I am so angry that these people can just call me and say they're gonna charge my credit card without speaking to me directly. I do not recommend this place and I will not recommend it to any of my friends or family. If there was a zero score, I would give it a zero score. read more

Do not rent a car from here!!! I was booked a rental at this location through an insurance claim and nearly a month later I got hit with over $500 deducted from my account. I distinctly remember speaking to the rental agent named Veronica about additional insurance that would be an additional $26 a day which I declined yet she decided to add it to my account anyway without my knowledge. Nearly a month later $500 is subtracted from my account without any warning. I looked up information about Hertz and apparently they do this to so many people. They add bogus charges to folks accounts and even have gotten people arrested after reporting their cars stolen! Unless you got money to throw down the drain rent a car from here at your own risk! The employees at the store robotic, and they do not budge and care about the fact that they are doing harm to people read more

I reserved an EV online, arrived to find that the reserved car was not available, none coming in anytime soon, and that no similar car (compact or economy) was available, only full-size cars. So I canceled my reservation and went up the street to Enterprise, where I've always had good service. Now I see that Hertz charged me a $22.57 no-show fee. It was the car that was a no-show, not me. I called Hertz and they've promised a refund. I'm sure sometimes things go well with Hertz, but so far I've had much better experience with Enterprise. read more

This place is a last resort. The service and cars are not up to par. It clearly hasn't been managed well for awhile.

I wanted 45 minutes to see (2 agents, 3 customers ahead of me). I then waited another 45 minutes to find out that they didn't have the car I reserved ,(I needed an ICE for range - they only had electric). They would only give me an ICEi if I paid an upgrade fee(!) Manager was not engaged, behind an "employees only" door and wouldn't come out to help. Super nice people but s...l...o...w. Super disappointing - had to cancel my trip I will NOT use hertz at this location again. read more

The efficiency of staff. Waited one hour for agent to wait on me. Only two people ahead of me. Avoid at all costs!

I was hesitant to use this location because some of the reviews have been negative. I booked here anyway because it was conveniently located in my hotel. The lady who helped me on pick up day was pleasant, helpful, and got me into a Tesla for only a few dollars more. Returning the car was a breeze because I stayed at the Marriott. Return was quick and easy in the same parking lot. A very good experience. read more

What ever you do, do not rent a car from this office!! We are staying at the Marriott one door over and reserved our car a week ago. We thought it would be convenient. Big mistake!! We got to the office at 10am for our pick up. There were at least 4 people ahead of us and only one person at the counter. The phone is ringing off the hook. There is someone waiting to complain about being over charged. After waiting 40 mins we had to cancel!! Called an Uber. Because we waited to long, we are going to miss our 11:30 reservation to visit Alcatraz. Seems there is no refunds or changes to reservations for Alcatraz. Now we have that cost for nothing!! The only good thing is I managed to get a rep in Hertz customer service who will have our first day money refunded.....in 7-10 days!!! Ugh! AVOID AT ALL COST!! read more

When we arrived at Oakland Airport Car Rental center, we were told our car had just come in. It would take 20 minutes to clean it. 30 minutes later it was not available and when we complained we were told that they would give us an upgrade because we had waited so long. 15 minutes after that we were given our car--the same class as what we had originally ordered--no upgrade in sight. It took an hour before we were on the road, making us late for our next appointment. When mentioning this to Hertz, we simply got a "We will do better next time." read more