3 years later. Avis has done absolutely nothing. It was just lip service. So my first review stands as is.

If I could leave no star I would, the lady at the counter is rude asf, definitely come here if you like to be ignored and talked to like you're an idiot. read more

This is the worst company I've ever interacted with. Rented a car through Uber three weeks ago. All thing leading up to the day is good to go. I'm confirmed and charged. Car to be dropped off Saturday at 1. So imagine my surprise when the Uber valet shows up and is told there's no car for him and to call the business. I call the business and they tell me they only have EV's which I said I didn't have a problem with. He then said come on down. I told him I rented through uber at which point he said " oh we don't have cars for them" I said so what you're telling me is I'm out of luck and there's nothing you can do for me" and he said yeah. So fuck Avis I'm now scrambling to find a car to get out of town to a hotel that I booked. I wish negative stars was an option. And to the corporate stooge or bot that pulls the whole "I'm sorry you had a poor experience " you can eat a bag of dicks read more

Helen needs to be a nicer when dealing with customers so very rude and not helpful at all. read more

Avis Rent A Car - Car Rental Near Me - Oakland, California

Okay not sure this is for AVIS rental car at Oakland International Airport, but I am leaving it as Yelp doesn't populate it by multiple attempts to find it. So please forward it to them if not. First, the car I rented had a lot of scratches. It was acceptable as it was only cosmetic. But then, the vehicle makes scratching noise from the bottom, which could be related to the brake pad, but unsure as the noice continues when I didn't engage the brake. So I had to change the car, but then I realized the new car has another issue, lower tire pressure. The warning signinal literally broke out when i start driving the car. It was the moment that I realized the staff never pay attention to the cars they are operating the business with. Some unkind, uncaring attitude of the staffs needed to be corrected as well. But before safety issue, they looked very minor. read more

Stay away! This woman tried scamming me and then tried to get me to pay 150.00 a day When I told her that prices online were 1/4 age called me an a hole f%# F face Went off on me! I told her im taking her photo to send to corporate She kept swearing at me just because i asked her if she's scamming me because it's privately owned read more

Avis Rent A Car - This is the woman that called me homophobic and nasty names - Car Rental Near Me - Oakland, California

The rudest women I've ever encountered running a business! I returned my car on a Sunday and when I reserved it I said I would return it around noon. I pulled in 10 minutes late and everything was shut down. When I came back the next morning I mentioned calmly that they didn't tell me they closed at noon which seems awfully early to close a business on the weekends! One woman I assume is Helen from the other reviews immediately started yelling at me that she did tell me which she didn't. Then the other woman chimed in and said that there's also a sign which was completely covered by another sign! She then moved it and said it's right there! Then she started personally insulting me saying that I can't complain or mumble. I think I was speaking softly because I was so in shock. Anyway it's too bad because I rent cars frequently and won't be coming back. Also will escalate to Avis corporate. How are these women still allowed to work there? read more

Helen, decided to double charge me for the rental. This is her scam. She pretends that she can not charge the card. Then demands the car back after a few weeks and double charges you. AAA pays $50 and day for a rental when your car is stolen. I closed my card because she was being so fishy. Sure enough, all of a sudden there was a charge for $2700. Mind you, this is double what I owed her. She charged me $100 dollars a day. Thank goodness Chase understood that she was shady and reversed the charge immediately. Funny how out of the blue she found the card number. Still not sure how she got the card to go through, because I had canceled it. read more

I have been to this location for more than 3 different occasion and only had one good experience ONLY ONE! They're supposed to help with Uber but not that good at helping . I have experienced and dealt with them allowing someone to cut in front of me, move my rental to 4 different spots during the HOURS! I was there and received NO ASSISTANCE! I THEN!!! Have to come back thinking this will be a smoother process since i spend money to get an Uber ride all the way. Back to pittsburg because i brought the wrong license with the wrong expiration date! Hellen! And the other lady are short , direct and rude /condescending . Let alone their facial expressions. After this last experience i don't think i would like to keep giving this company any more of my business Kiss my grits... read more

I should have written this in the summer. I was returning my rental at the Oakland International Airport when I realized I forgot to fill up my tank. It was about half full. I told the women who was checking in the cars and she was very adamant about me not going back out to a local gas station because it was too dangerous. She said that she would comp me for the half tank, to protect me from any hazards. I really appreciate this concern for their customers. We use Avis here every time we fly into Oakland. Their prices seem to beat all the other car rental companys. See you next time. read more

Not sure why the bad reviews. This location is great. I've never had a bad experience and they've always been super helpful.

Waited i. Line an hour after my reservation time. Absolutely ridiculous and on top of that, it was horrible service.

Whoa, sounds like a whole lot of disappointed Priceline users out there. I find it difficult to fault the rental agent for the issues these people had, though. And while all the added fees are kind of shocking these days, you should wait until you see the taxes that get added to rentals originating at on-airport locations. I've found this to be a perfectly fine in-city location. Like most other off-airport locations, it doesn't have the biggest car selection and you'll often end up with a grab-bag of whatever car is available (I once picked up a Ford Crown Victoria for the day, looking like an undercover cop) but the folks working the location are perfectly friendly and capable, dishing out clean, dent-free, well-maintained cars. I usually pick up cars here for a one-way trip into SFO, and promise to bring something interesting back. Like a Camaro SS. A lot more fun than taking a regular taxicab. read more

Avis Rent A Car - Car Rental Near Me - Oakland, California

Only 1 star because 0 stars isn't possible. These criminals decided to charge me $500 to "clean the car" I returned after having it for 2 weeks. The worst part, it was filthy when I got it. I couldn't see out of the windshield. I was late, and after three failed attempts to get my car (they sent me out to empty parking spaces 2x before finally directing me to a car), I wasn't in the mood to "take it back and deal with getting another." I'm planning to sue them for this BS. I will NEVER rent from Avis again....I implore you to do the same. I don't know why I venture away from National. It will never happen again. SCREW YOU AVIS!!!!! read more

We must measure the rental experience accordingly and considering the poor service and efficiency at the airport and most rental locations this place is god sent. Satin the manager is a sweet heart and does all she can to insure your satisfaction as her customer. Clean cars, friendly staff and rock star service...I can't ask for anymore. read more

OK friends, here it goes....I can't stand Avis. "So" you ask "why do you keep coming back?" well....I'm cheap. Yep, I like a great deal, will hunt for hours to save $5.00 a day and will do most anything to get the best deal for big ticket items that I can. No, I won't drive 10 miles out of my way to save $3.00, I'm NOT one of those, but I like to save big $$ on travel, airlines, car rental etc. So I thought I was getting a deal. Mr. Astrid S. and I were in the process of relocating or as they say in my favorite country, "shifting homes" and I needed some wheels to get around this amazing area. Yes, I know I could shame train it, use Bart, my bike etc. but here's the thing. I want what I want when I want it and I don't like to wait. So when you shame train it, Bart it, or bike it waiting happens. But you have wheels? Oh yes my friends, you come and go as you please and that suits me quite well. So, I digress.... Anyhoos....there I was on Priceline.com (which my friends is not giving the deals they used to...still worth the effort, but not the bargain they used to be- even in personal bidding, not doing it like they used to) and saw that I could get a rental car for some $23.00 a day. Ok, that sounds good so I reserve, show up the next day and waited to be amazed. Humph. OK, OK shield your eyes at this point. Look away..ok, you've been warned. So I go in and was told that it would be cheaper for me to take a weekly rental at $157.00- but there would be a $10.00 change fee. Thinking about it, I said OK lay the car on me and charge me the extra cause that is a good deal. I was then given VW keys to a Golf. SWEET! I'm thinking I scored, which well, I didn't. The little silver Golf was trashed inside, smelled like a foul essence of cigarette and cheap Kmart perfume and was filthy. I saw there were Nevada plates, so I assumed a hooker making her way back from a bad week of lousy John's rented this little number on a one way hoping to do better in Oakland. So I get in and drive off. No biggie, smells like shit but zippy. I like zippy. Drove it for a week, no issues and little fuel use. I like that too...but just had to drive around with the windows open and the trunk didn't open. Not from inside, not from the fob nothing- oh and the "SERVICE NOW!" light stayed on pretty consistently, oh and the back left door didn't open from the inside- the right did, but not the left. Other than that, not bad for a week. I decide to keep it two more days, figuring by then Mr. Astrid S. would be in town with our car and I would have no more worries, so I call the main Avis number to ask for an extension. I'm told by this eloquent and loquacious CSR (not really, just a joke here) that they would charge me another $10.00 extension fee and that I would have my Priceline.com price. Go to return the cigarette car and well guess what y'all? Sparky adds all kinds of fees. Oh the car is $35.00 a day now (what? hellz no! I had a deal!) and then he charges me an extra "late arrival fee" to which I said "WTF?" and then tacks on some other charges. I am terribly unimpressed at this point and bring back my receipt before going out the door to show Mr. loquacious that he has indeed overcharged me. He says cause I agreed to the weekly change, I voided my Priceline.com deal. Oh no, this is making me mad- no one told me about this one. Then I point out that the stinky car is not late, but right on time and he offers to "refund my $10.00". You know what? He's a giver, just a giver. Heart hugs. Whatever. Folks, we aren't doing any trust falls here. We aren't even doing a happy dance, we are doing a scam slam. I've used Avis in upstate NY before and had similar issues. Fee here, fee there. I usually use Enterprise, they often have good deals and I have never gotten $$ dings. Avis, not the place to be. read more

Geez lady, would it kill you to smile??? This is what goes through my head every time I pick up my car for a day-long work trip. I swear she turns into stone if the ends of her mouth turn up to form a smile. Pros: it's around $40 (excluding gas and including $9 waiver) to rent a car for a day. Clean cars. Cons: these people have never heard of customer service. Grumpville-USA... from the looks of it, I'm not the only one who thinks so. Come here if you must. Don't expect much. read more

Had a quick and pleasurable experience renting a car from here. I had car trouble and needed a rental. 10 min before closing and Steve got me into a car quickly. Got home safe, dropped the car off at another location the next day with no trouble at all. I will definitely try Avis again in the future! read more

First off DO NOT BUY A CAR THRU AVIS CAR SALES ULTIMATE TEST DRIVE PROGRAM. SEE BELOW For More INfO. The rental car portion of this business has been great for years. Our go-to place in Oakland to rent a car. Satin the manager has always been most helpful. We've rented cars here at least 20 times in the past. The problem was with an AVIS CAR SALES vehicle we picked up here. We attempted to purchase a late model car thru AVIS CAR SALES ULTIMATE TEST DRIVE. Tried to buy car during 2 hour free drive. Was told no finance person available to take car home and wait for call. Alex in Finance Called two days later wrote up sale and e-mailed paperwork. Invoice had a document fee of $599. added to it (in addition to state fees and tax) I complained that the doc fee is limited to $85. max in California finance person Alex got huffy and said fee is fixed on all their cars and non-negotiable just go return the car. I did and was hit with a rental charge of over $400 for 2.5 days and 46 mile (my mechanic and back) test drive FREE rental!!! They seem all nice and help full till they try to rip you off with the bogus fee knowing that they will make money on the fee or the rental after they leave you hanging for a few days. Customer service SEEMS good till you actually try to buy the car, downhill from there, no returned calls and perma-hold for non-existent customer Service. Remember...Great place to rent a car but TERRIBLE place to buy a car!!!! read more

Months after renting and returning a car at this location, I get a letter saying there was "excessive sand/dirt in the rear", and that I would be charged $175 to my credit card. At time of return I asked the agent to check the condition of the car, and he confirmed we were good to go. There's no clear line between "clean enough", so that's why I asked. If there'd been a need I'd have been happy to hit up a local car wash and vacuum out the rear. read more

I love Satin so much. She is the best at getting me in and out super fast for work. Cars are super clean and she always gives me a choice of cars. I go out of my way to rent here because it's so great. read more

The other review on here seems to be more about issues with online subcontractor disputes between Priceline and corporate Avis, than with the actual nuts and bolts of the local Avis on Webster. Sure, sometimes they will be get returned a car in such a state (from another state) and be so busy that they may not be able to spend as much time as they like making it spic and span, but in general all of the cars I have gotten from here have been in great condition. And that's a lot of cars. I rent from here, on average, once or twice a month for work. Satin (yes, that's the name of the woman who manages this office) and her brother are always extremely nice and accommodating. To the point where they have even waited 10 minutes after closing just so I wouldn't get charged another day. They really make it feel like a personalized experience, rather than treating you like a walking dollar sign. And they will get you out the door quickly. read more

Watch out. Their system is always "slow today" which means that you will sit in line while the computers work through blacked our screens and other technological challenges. Enterprise has faster computers. read more

Avoid this place. The customer service is severely lacking and they may even be running some sort of scam. I rented a truck - returned it with no damage. A month later I got an accident form in the mail from their Florida division for damage to the vehicle. Apparently, and this is from their customer service department, they send these out to the last several customers when they happen to notice damage. I took out the LDW coverage so wouldn't be liable anyway but beware - you could easily end up on the hook for their incompetence. There are other, more professional rental firms out there - use them. I learned my lesson. read more

I waited in line for a half hour until after my reservation time before getting helped. Prior to that, there were two employees, both of whom were helping one man obtain his rental vehicle. Interestingly, when a man got in line behind me, both employees jumped to helps us, and the man behind me actually got his car before me. When I finally was helped, I asked about penalties for returning the car late (before deciding to extend the rental for a full extra day). I was told that if I returned the car within three hours of the rental end time, there would be no penalty. When I returned the car, I was 45 minutes past the original rental end time (technically only 15 minutes since my rental started 30 min late). I paid at the counter but looked at my receipt before I left and found that I had been charged a $36 penalty for being an hour late. I contested the charge, and it was removed. This was an unpleasant and frustrating rental experience with a lot of miscommunication. read more

An INSANE fire- bell that goes off every time you walk in or out or drive in or out. How is anyone supposed to have a pleasant experience after their wits are scared out of them and their heads ringing from a FIRE bell. Unbelievable and completely insane. There are a MILLION other ways to achieve the same goal. read more

Okay... It's 8:10am, ten minutes after this place is supposed to be open, and no one is here but the three people waiting for service, including myself. Where are the employees? Business depends on reliability. I will not be going back to this location unless it's an emergency, and even then... :/ read more

The experience we've had with Avis on Webster street, Oakland is very pleasant. The customer service is quick and effective. And the employees are very nice, they were not aggressive in trying to sell us upgrades as other car rental places are wont to do. When we returned the car a few minutes before their closing time, the lady reminded us that we forgot to refill the tank (or else we'd need to pay almost double the price for Avis to refill the tank for us) and waited for us to come back even though it's already a bit after closing time. Plus, we got a great deal and VW beetle which is cool. read more

This is the worst Avis outlet in the organization. I fly to Oakland periodically and getting a car from this group is always a struggle. Avis Preferred has no meaning. They never have enough agents. They will send you to cars in spaces they do not control. Confusion reigns at this location. Pack your patience or use another rental company (as long as it's not Enterprise - walk before you decide to use Enterprise). read more

This is a BAD REVIEW for AVIS OAKLAND, not AVIS. First, we were supposed to pick up our rental at 8am. The lady arrived at 815am and there was no system! As there were already four people waiting, she was rushing through all of us. The car we got smelled a lot like air-freshener. We mentioned the smell, and she said it was normal, they just had cleaned the car. The car was missing mats. At the point we thought it was OK, we jus wanted to get off because she was late, so we (mistakenly) accepted the car. However, after 30 min driving, we realized the floor of the car was covered in dog hair. Furthermore, the air-freshener vanished and it was substituted by plain cigarette smell. We had to change the car in another AVIS location in the way, this was OK because there was no extra charge, but we should not have had to change the car in the first place. We've realized that renting cars at airports is way cheaper and better than at city locations. read more

Rude, unintelligent, inexperienced, and lying/dishonest customer service woman. I asked if I could swap out the car at the Oakland Airport, and she told me that she didn't want me to do that, and if I was going to do that, she would charge me extra. read more

Customer service sucks!!! I called to see if I could use my major debit card instead of credit, the lady was extremely rude 1st I was on hold for 15mins then someone by the name of Satin was helpin me she didn't listen to anything I was saying and kept repeating "if you not have major credit card we credit check" which was no problem but it was almost as if she was asumming I wouldn't pass. She was so rude I had to ask for a manager. She said she was the manager... if management is unprofessional wonder how this business is staying around smh read more

I, too, am very unimpressed with this company. Only bad vibes. I flew across the continent for a job interview in San Fran area; rented a car for 2 days through a Priceline Deal. Cheap, efficient, do the interview, go home. Not so ... Took the car back to the wrong return spot ... compliments of my hotel directions; but, at the time, I didn't know. I'm from out of state and not good at getting around huge cities. I thought I was at the right place, gave the attendant the key at 4 am and asked where to catch to train. She was the only person on site ... the place was dark, unlit, noone else around ... scary. There's no train, she said. I start wondering where the train is and ask her where I am. Am I at the right spot? "No." Ohhh, says I. How do I get to the right return spot. "' don't know, says she." Will this effect me if I turn the car in here? "Don't worry," says she. Well, can I speak to the manager or to someone to get directions, says I. "He's not here, says she. I am by myself. I will call him." 1/2 hour later I ask her, where is the manager? I have to be at the airport in 1 1/2 hours to catch a flight. "He isn't answering the phone, says she." 15 minutes later I am talking to a shuttle bus driver who just arrived and he says " you can maybe make your flight if you shuttle into the Oakland airport and then take a taxi over the Bay to the San Fran Airport." I give the AVIS attendent the keys back and tell her I'm off to catch my flight. She says, don't worry, I'll take care of it." Well, I did worry and she took care of it OK, to the tune of $300.00 tacked on fee. Well, I took the $100.00 taxi ride across the Bay that could have been completely avoided if someone were there to help me out. Then, I call the next day thinking that someone will take kindly to me and forgive this terrible expensive fee. (I'm unemployed.) I talk to a manager and he says he'll get back to me. He doesn't. I call the next day and talk to another manager who says he'll talk to the attendant and get back to me. He doesn't. I E-mail the AVIS corporate and they say that they will mail me a $75.00 voucher for next time because they haven't spoken directly to the management there. Well, they could have; the manager is just a phone call away. Well, I'm out $400.00. WOW $400.00 for 2 days. Unemployed and out $400.00. I don't take lightly to this. I recommend that you never but ever use this company. They are only out there to take you for the bucks anyway they can. They are unreliable. They are unfair. They have poor customer service. You don't feel safe at 4:00 a.m. in the morning at their drop off points. They don't help you. They try to go out of their way not to help you. They want me to send me a $75.00 voucher to use for another car? Are they out of their minds? I plan to give them their $400.00 money's worth. The next review will be with the BBB and then perhaps the San Fran newspaper. I will stop when I feel they have received $400.00 worth of feedback. At $10.00 per hour this could be a lot of feedback. Perhaps they will loose a few customers. Hopefully. The nice thing about it is that I don't have the money to pay them and lots of time to pay them back ... that is, until I get a job. They will hear from me again when they get their money. read more