I would give them Zero if I had the option. I reserved a car via Costco and I paid for tax and all other expenses. At the checkout counter in OAK airport they charged me about $35 more on top of the invoice. Few days later I checked my account and noticed they charged me another extra $35. When I returned the car, I checked the car with agent and he said you are good and you will receive the receipt via email. After two weeks they charged me $125 for cleaning. Stay away from these thieves. read more

I think folks are in a rush and satisfied so don't review this location. I'm one of them. I've been renting off and off from here for about 5 years and much more frequently over the last two and this is my first review. (I used to rent from the airport but that didn't make much sense after a while.) I have an older car so I prefer to rent a car when I'm traveling more than 300 miles one way. These past few years I've made about 4 trips to Joshua Tree and 5 to Big Bear where I lead mindfulness retreats. I've also been to L.A. and traveled up the coast. In other words, at least for me, I rent a lot from this location. The cars are beautiful and clean. It's been a great sampling experience for me as I rent the various sizes I need. This last trip I really needed an SUV to bring guitars and things for my co-teacher who preferred to fly. In Joshua tree the roads can be rough, so an SUV makes sense. It was also useful for a trip to Arizona when I could just lay back and stretch out a bit as a snow storm passed. Last month I rented a smaller car which was perfect for my trip to L.A.. I got the mileage and it was just great for getting around the city. The gals behind the counter are friendly and efficient. They know the cars. I've seen them be very patient with folks who were having issues, which is a plus. To be honest, their kindness and efficiency, is what brings me back. So yeah, there would likely be more 5 stars of us satisfied folks paused to share our appreciation. Thanks!! read more

Terrible location to rent from. Rented a car for a week and returned it on time. two weeks later I received a letter from Budget stating that they would be charging $250.00 for a cleaning fee. When I called they said it was for vacuuming the car. I disputed the charge and they said someone would call in 5 business days. Never happened. Now the charge is on my credit card. Disputing it with credit card company. No one ever said anything about there needing EXTRA vacuuming when returned. Total scam. read more

I usually rent from the Oakland airport but decided to try a closer location. So glad I did. Helen is awesome, friendly and nice. I wish all rental places were as fast and efficient as her!!! I picked up my reserved car with NO issues, they had nice clean cars and it was a super quick pick up. read more

Budget Car Rental - Car Rental Near Me - Oakland, California

Excellent service. Locally owned. Beautiful cars and great prices. Check the actual website for times vs Yelp. May be different. #BuyLocal read more

Customer service is horrible. Its an independent ownher and Helen Lau makes sure that you are aware of that with the way she speaks to customers is rude and dismissive. I had a 1 way rental and even the drop off process was unnecessarily difficult. read more

Being from Australia and on our American Roadtrip, we arrived on Christmas Eve to collect a car that was not available. Unfortunately instead of ringing us earlier to advise us of this, we arrived at the location to be greeted with "hahaha, I don't know why they would have even let you book that as we don't have cars like that here". We were then given an option of a smaller, older car that was well used and just dropped off that needed to be cleaned prior to us taking it. We were happy to wait the 20 minutes that took for a quick wipeover as any car was better than no car on Christmas Eve, especially because we were driving that day to get to our next booked location. We walked around the car and had a look at it with the lady and she said, "it's not like the one you ordered but it was either this or a ute (which wouldn't suit our family on a road trip with luggage and cold weather) or you can cancel your booking". On deciding to opt for the Toyota 4 Runner we queried scratches and presentation and then the lady said "don't worry, we don't count marks like this that's smaller than pen size" (deep scratches in black paint of 5cm long in some occurrences and actual past user dirt left inside under chairs). We got on with it and had the car from Christmas Eve to the 30th where we proceeded to fill up the car and deliver it to the airport at LAX. On our return to home, we followed up with budget in writing about what had occurred and sought a part refund for being given a sub standard car compared to the one we had booked 9 months earlier. We were then told in writing that we were only charged for what we used, which is clearly untrue as we prepaid everything on March and there was no refund. The worst part is that over two weeks later we were sent a letter saying that we returned the vehicle in a poor state with excessive soilage!! This enraged us as we always provide things back in a good state following a rental of home or car, and the gentleman at the yard checked it and said "ok all good, throw the keys in the boot and hop on the transfer bus". Our thoughts are is that it's all a big mistake or maybe they do this to foreigners thinking that we'll leave it at that at just cop it? The whole process is disgusting and we and our business will never use or recommend Budget again. read more

The hidden fee is way too much. I rent a Car,for four days which was basically $70 with add on basic insurance. But finally I paid $ 560. There is a trick, untill up on final discussion they tell you the minimum fee and when you went to pay and pick they throw a paper to sign, this is a time you have to read everything, because they put all untold hidden fee with very fade colors. All business strategy is to put a customer into a trap. Show you 70 $ and finally charge you 140$. Insane. read more

Worst experience ever, the lady "manager" Asian, no respect for customer, no explanation of the return and on top of that she even told me to get out of her business, when I ask for a reason she even told me if she speak Chinese or what part don't understand to get out ... The reason what she get upset was ... I ask for explanation if I return a car a day early ... why I don't hat a refund for that day ... she say I should read a contract that is not refundable... then I ask if that was the case, I will take the car for with me for the day that I pay, she say that I can't because she already check it in, I told her what we can do .. "she told me the only think I can do is to get out her business" !!!, that she don't care about it . I told her I will need to speak with a manager and she say she was the manager and she can do wherever she want. Great job Budget .... try to contact customer service and guess what ... same problem read more

I prepaid in full. Waited a half hour past my reservation time and left Budget at 10:00AM, returned the car at 11:00AM. They charged me a full day's rental fee - $83.00. This place, at 2428 Webster, Oakland, is a ripoff scam business. Beware! read more

Satin was so nice! The front desk representative & super fast! She asked if I wanted insurance & I declined! (3 hrs later car was broken into) ... Sidebar : always get insurance! Lol anyway small location & clean! Great service! Less hustle & bustle than the airport! read more

I would have given this five stars for being able to drop off the car so quickly when returning it--except that several weeks later I received a letter saying they had detected an odor of smoke and were billing me for $450! My husband and I, the only ones in the car for the week we used it, both have severe pulmonary problems so certainly do not smoke. Did an employee take a smoke break in the car after we returned it and left it in their garage? Does Budget just routinely pick someone to fine as a way to scam people for extra money? If you have the poor judgment to use this agency, be sure to sit in the car (even if four others are returning cars on Monday morning at the same time) until it has been thoroughly inspected and signed off! read more

Terrible service. One guy working, and he was on the phone while I and two other people were waiting. Waited and waited and he never even acknowledged our being there or explained that he would be with us momentarily. Ended up leaving. read more

I would give this place zero stars if I could. DO NOT GIVE THIS BUSINESS ANY OF YOUR MONEY. I was left stranded without a car. I had a $650 reservation for today, pickup at noon. I arrive on time and the manager yells "we're closed get out of my business!" I tried showing her my reservation and pickup time to no avail. Pleaded to just get me my car before they close. There was a piece of paper with hours for the holiday today taped to the window (8-12) but my pickup time was at noon. How was I supposed to know their hours for the day when my confirmation email said to pickup at noon??? She was incredibly rude, multiple times yelling at me to leave, got in her car and closed the gate on me. It was very apparent she gets pleasure from being a complete asshole. Zero stars do not recommend. Cant understand how they are still in business. Budget, if you are listening, please shut this place down. HORRIBLE read more

I've always had a good experience at this location. I enjoy the fact that the prices are upfront when making a reservation and I'm not surprised by last minute fees when I arrive at the counter (which always happens to me with other companies at airports). Since I don't own a car, it was good to find a location close to transit and it turns out the bus stops near the front of the office. read more

if zero stars was a thing they'd have zero. easily over 75 people in line. two people helping at the counter and an average of 15-18 minutes per customer. apparently their system was down, but never once did it occur to them to make an announcement so that the frustrated customers knew what was going on. a little bit of customer service could have gone a long way. after waiting in line for 2 hours we ended up going to alamo and renting a car in under 10 minutes and we're finally on the road and able to start our vacation. never again with budget. you get what you pay for. it's not worth the "discount". i'll gladly pay extra for manners and good customer service. read more

Budget Car Rental - Car Rental Near Me - Oakland, California

Made a reservation and prepaid for a 1 week rental. Wanted to change the pick up/drop off time from 3pm to 5:30pm. Told that there would an up charge for changing the pick up time. Apparently they want to charge me $31.18 for the 1.5 hours delay in picking up the rental car. It is THE most ridiculous thing I've ever heard. If not for the fact I really need a car right now on account of my car being stolen, I'd just cancel and call it a day. I'm heading to there to get the car in a few hours. Wish me luck. read more

Budget SUCKS. We rented a mini van last Sunday 7/7/19. We were asked if we want insurance coverage and we told them we don't want it since we have coverage from our own insurance. The statement they let us sign has a different amount from the reservation so we questioned it. We were told that it is for deposit and when we return the car it will be refunded. THIS IS NOT TRUE BECAUSE WHEN WE RETURN THE CAR IT IS SHOWING LOSS DAMAGE WAIVER AS ACCEPTED ( when in FACT WE DECLINED ). When we complained about this Jimmy, Frank ( from the Oakland airport Budget Rent a car) and Robert from 1-800-527-7000 said they can't do anything. We were passed around. The teller from the Budget sent us to see JIMMY ( she said he can do something about it), then after talking to Jimmy he passed me to ROBERT and then Robert passed me to FRANK ( Robert gave me the Oakland airport no. again and he told me he can give me the full refund for the insurance coverage I was charged) but Frank said he can't do anything. BUDGET CHEATS. My friends and family were right when they told me I should not use Budget. SO WARNING EVERYONE. IF THERE'S A ZERO, ZERO, ZERO .... RATING THAT'S WHAT I WILL GIVE BUDGET read more

I just had this horrible place leave me on hold multiple times until it went to some sort of internal system not intended for their customers. When I finally got through to someone they were super rude didn't answer any of my questions did not clarify which budget I was calling. Their waiting music on the phone makes one want to stab their own ears out. And I don't think I will be ever using this company again because all I'm trying to do is get ahold of lost and found. I'm not even trying to rent a car, so good luck with these horrible people. And I'm sorry if you have to interact with them at all. Budget should be wiped from the face of the planet for their level of rudeness and lack of customer service! read more

Love this place. Great customer service, great cars. Way better than any other rental spot in the area IMHO. I'll be back!

A few hours before they closed, I came into this building desperate and in need of quick help on a rental. Before walking into this Budget, I was so upset and frustrated with the service I received from the Enterprise down the street. I basically walked out of Enterprise with no car and hurt feelings even though I reserved and called ahead of time of the pick up date. As anger as I was, I called everywhere and finally a gentleman by the name of Steve answered the phone and immediately calmed me down and told me to come see him at Budget. I quickly walked to Budget and felt a immediate difference in customer service. He showed me a few cars I can get and gave me the best rate that matched my original rate with Enterprise. Although, it was $100 more it was a better alternative plan with Budget than to go to Hertz and pay almost $500. He even gave me the best car in the lot with awesome car features for my trip. Thanks to Steve, I was able to go on my trip and make it to my destination on time. I will definitely return to Budget on Webster street for my next rental! read more

The owner offered me extra coverage and said it was "$17", not $17 per day, which is the actual rate. Yes, these things are often a waste of money and I should have checked into it, but it seems clear to me she was deliberately vague and underhanded. Will not be going here again. read more