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    Hertz Rent A Car

    1.4 (21 reviews)
    Closed 8:00 am - 4:00 pm

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    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    3.0(67 reviews)
    0.2 mi

    Isaiah and the team here were really professional. It's good to reserve ahead the car came nice and…read morecleaned. Check in and check out was a breeze very efficient no issues. This was a good location about 6 minutes from plaza if u need a car to visit.

    One star -- Incredibly poor service and dishonest management…read more I had a confirmed reservation for a Monday at this Enterprise location, but when I arrived, the manager, Abel Castrejon, told me there were no cars available. No apology, no effort to help -- just a smug, dismissive attitude. He told me I could come back Thursday instead, which is outrageous when you've made a reservation. What made it worse? The parking lot was full of cars. When I asked about them, Abel told me those were for future reservations and he couldn't give me one -- even though I had a reservation in hand. Only after I pretended to call corporate did he miraculously produce a lower-tier, dirty car. I accepted it out of necessity. He assured me I'd receive a "generous" discount for the inconvenience, but that turned out to be a measly 5%, which didn't even make up the price difference between the car I reserved and the one I was given. I've now spent over a month trying to reach someone at Enterprise customer service. No responses. No resolution. Nothing. Just silence. Enterprise completely failed me -- from the local office to the national customer support team. Avoid this location if you expect your reservation to mean anything or want even basic customer service.

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    Avis Car Rental - The dirty Avis Rental

    Avis Car Rental

    1.7(15 reviews)
    0.2 mi

    We picked up our Avis rental at the Santa Fe Airport location. The customer service was very…read moredisappointing. The car was filthy and pulling to the right. We called Avis and the representative told us to take the car back to the airport and get a different car. We went back to the airport to trade cars. The agent was so incredibly rude. He said all cars were rented, although there were three sitting in the lot. He refused to wash the car. He said it was New Mexico and everything is dirty. He argued about anything and everything so we left. It was so embarrassing to drive up to the nicest hotel in Santa Fe with a filthy car. We will never rent from Avis again. The valet at the hotel said the Avis agent should have apologize and at least washed the car. The hotel gave us a much nicer car to drive.

    Honestly one of the worst experiences I've ever had. I must have spent hours at the desk, on the…read morephone, and it's still unresolved with overcharges. There's a guy at the desk (I won't name names because that seems mean) - he was so rude, so unhelpful, and absolutely incompetent. I thought we were getting punked, he was so so rude. Car wasn't ready, gave us a car of a different class than what we paid for, car didn't have a full tank (although our rental agreement said it did - luckily I took a picture), they charged us a fuel surcharge upon returning it, and will not adjust the price of the rental. I don't even really mind the car issues but the guy at the desk was so incredibly rude. Don't use Budget or Avis at the Santa Fe airport - they share a desk. Use Enterprise. Lesson learned.

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    Hertz Rent A Car - carrental - Updated July 2026

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