Helpful, had the car I wanted. Friendly attendant. Hard to find superlatives for corporate store front but they gave me what I wanted and were pleasant. read more

Had a reservation for a pick up at 11 and there no cars available. when back at 3 for the promise of car and when we asked it the car was ready they ignored us and we walked out with rental, the service was terrible and the 2 people that were there didn't even acknowledge us. Would never rent from there! really bad service. read more

Slowest service ever. Another family and I waited over an hour on an admittedly busy day. But then when I returned the car, there were several of us waiting. One of the employees skipped right over me and didn't acknowledge me when I was the next person in line. read more

Once again went to this rental place, I travel here every week. Rentals are a 3rd of the price compared to airport but they overcharged me 80 dollars on fuel. Gave me a car with 1/4 tank I returned with 1/2 a tank and the billed me for an additional 7 gallons at 10.99 a gallon. Go to another rental car company unless you have hours of time to correct your bill. This is the 2nd separate occasion of price gouging. read more

Zero stars!! Booked a car weeks in advance with travel points. I have a California real ID and a separate California ID and the person working there told me they couldn't accept those even though they were both current and valid. Smug a-hole wouldn't give me an explanation for why or how the issue was even possible, just smiled dryly and said my drivers license "failed" for "identity fraud" and "failure to authenticate" my license was just reissued this month. They weren't even slightly apologetic that there was an issue, they actually seemed pleased to deny me a car. Honestly think they clocked me as being a hispanic woman and denied me out of prejudice. Went to Enterprise across the street and drove away with a car in less than an hour with no prior reservation. Not a single issue with my license or ID. read more

Zero stars. Denied me service despite having a reservation. Lost all funds. I made a reservation through Priceline and made a typo on my name. I was willing to make a second correct reservation at the counter so that I could drive away and the counter person said they would be flagged and written up for making a counter reservation to me. Hertz customer support and Priceline support was helpful and corrected my reservation- and the agent told me they would not honor the corrected reservation because she would be written up- that her keystrokes were being logged/ and that it would flag the system??? I had to uber home crying and only later did I realize I was denied service possibly due to the color of the skin. AVOID! read more

Rented a car from here and it died because they leave them outside in the dust all day every day. This joke of a company is operating outside of a mall. They'll charge you way extra that what was agreed to, and no one that works here understands common sense. read more

Booked through Expedia. My error not realizing this was an off site location. $uber ride from Santa Fe Airport. Lupe, manager seemed nice but unfortunately did not do anything she said she would! Even as Hertz Gold Plus and AAA member she pit in a 105 charge for my husband as extra driver. Also , said she would contact the airport Herts so we could return there as we have 6:15 flight, never did this. I called Santa Fe Airport Hertz. S/w Mike. He fixed everything! Don't use Cerrillos Rd Hertz!! read more

The worst customer service experience I think I've ever had. we had to wait a long time at the pick up location before the one woman in the office could help us even though we had reserved the car days before. We reserved the car for $56 a day and then end up paying about 110. The second driver fee of $13.50 a day was supposed to have been waived with AAA membership, but the very rude agent refused to wave it, placing Hertz in clear violation of their agreement with AAA. She told us that we would have the best discount with our Costco cards, which was completely false as the AAA discount was much better after an hour or more of waiting and going through the process of getting the car, she took us out to the lot and had not even a minute to check us out on the workings of the car, which I was unfamiliar with, she didn't have time. since I ended up driving and my friend who we had paid both the second driver fee and a $27 a day fee for insurance for didn't drive at all when we had the car for two days we went there a day early to see if we could remove her as a second driver for the third day and the same agent refused to remove her as a driver and the extra insurance she had needed. I didn't need any extra insurance. then when we went to turn the car in after the third day, in addition to the higher rates, the extra car fee extra driver fee and insurance, which she refused to remove, there had been an extra $150 charge added to the bill! Instead of looking at it herself and saying, I don't understand what this is let me look into it. She just presented it to us as what we owed. I'm just objected and asked her what it was for. She said she didn't know, but that was the amount we needed to pay. I was so aggravated that I had an upset stomach for hours after arguing with her. I will never ever use Hertz again. the woman at the downtown Hertz location should be relieved of her position. read more

I rented a car through Expedia and Hertz had a discounted rate at $38/day. I had my own vehicle in for repair and when I went to rent my Hertz car I told the agent that it might be a week or just a couple of days. He told be that it would be the daily rate and after 4 days it would go to the weekly rate. Since I was 1/2 hour early to pick up my rental, the agent told me that the only vehicle he had was a Frontier truck. When I went to the truck, it was way bigger than the last Frontier I rented. And no running board to help step in. My car was repaired and ready at the second day. When I wanted to return the truck, I was then told that my "daily" rate was not applicable; I'd have to pay for the entire week or their daily rate for two days was more than my weekly rate. I asked the agent to call his supervisor to see if they would do better on the rate, since I only had the truck for less than two days and I was told something entirely different about the rate. I went to get my iphone I left in the truck and when I returned to Hertz, the agent had gone to lunch and the other agent in the office told me a discount wasn't possible. The agents were not helpful at all and when I said I'd keep the rental for the week but needed a smaller car, the agent told me they were not able to do that. That's the last time I'll rent from Hertz. Rip off company who does not work with their customers and whose employees are not trained properly and have poor people skills. read more

Probably the worst rental company I've rented from. Hertz is usually nice because they don't invade your privacy but at this location they over charged me and didn't apologize or refund me. Definitely not going back to this location. read more

These guys suck dogs balls! Need I go any further ! Have you read all the other reviews ? .. then why are you still thinking about using them. My story is the same as every one else here. Booked well in advance, they raised the rate, rude & uninformed employees, then 24hrs before pick up they called to tell me, "WE DON'T HAVE ANY CARS ! " This left me even more stressed before the trip. I finally got a higher priced, last minute rental. What do you expect from a company that hired a wife killing narcissistic maniac football player for a spokesman. (Enterprise is much better to deal with, and they had cars ! ). I'm not going to waste any more time writing about how bad they are, and you shouldn't read anymore just look for another car rental company ! I cant wait for car sharing companies to move into Santa Fe, and make Hertz redundant just like what Uber did to the crappy cab company that used to be here. read more

Hertz Rent A Car - Stop! Don't do this..... look elsewhere for car rentals. - Car Rental Near Me - Santa Fe, New Mexico

I had to rent a car there because of insurance reasons. The staff are rude; provided misinformation and lacked knowledge of the limited number of cars they had on lot. I was promised one type of car and received a terrible substitute. They said if you don't like it go to Albuquerque. One of the worst rentals in the country; I suppose because it is Santa Fe the staff just don't care. read more

Would give zero if possible. Terrible customer service. Booked online, they confirmed a car, when we showed up they didn't have a car and were not helpful at all about offering other options, etc read more

Avoid unless absolutely necessary. The reps here have only rudimentary understanding of cars or the rental process. It's a 15 minute drive to the airport Hertz and you will save time going there instead of this place. read more

Sadly this place was not what I was hoping for. I was quoted one price on the phone after clearly explaining what I wanted. Once I got there and handed over my cards, all of a sudden the rep realized he forgot to add an extra $50 charge for getting the car. We left without renting. read more

Rented several cars from here. Cars are always clean and NON-SMOKING. Huge plus when traveling with baby. Sometimes they will work with you on discount pricing. Very lenient with gas tank checks. read more

Awful Hertz rental car agency. In the course of one rental our experience with this off-airport Hertz agency in Santa Fe was as follows: 1. When we arrived for pick-up, we were advised that no cars were available, this despite booking three months in advance - we were advised to return later in the day. 2. First car was delivered with expired license plates - we were advised to return to the agency the next day for the renewal tag. 3. On the next following day we returned the car returned due to tire pressure warning lights indicating that three of the four tires had problems - the car was sent to Firestone to repair tires - we waited for two hours - the problem returned the next day, we were advised to return the car back to the agency for an exchange. 4. Next car was picked up - with broken windshield, which worsened over the course of next 24 hours - we were advised to return the car once again for another exchange. 5. Third car finally had no problems, but was not the class we had booked - we were advised to return the car in 72 hours to swap for a correctly graded car. 6. Agency is closed saturday afternoons and all day on sunday. Attempted to return car on sunday afternoon using the self return box - box was broken with a sign on it saying "return during normal business hours" - which is a challenge when the flight home proceeds the next business day's business hours. 7. On final return we received the gratuitous "any problems with the car" inquiry from the agent. When we recapped the problems, the Hertz employee shrugged. No apologies, just a shrug. This was a truly dreadful non-airport Hertz location. Not recommended. read more

Over labor day weekend traveled to Santa Fe to witness zozobra 2016. Prepaid for a rental car for the Weekend thinking everything was ready to go the Thursday night while getting ready to board the train get a call we would have to wait a few hours for a car because the car promised to is was not turned in yet. 13+ hour train ride later I call and still no car. My mother in I are stuck out in lamy we missed the shuttle so we wait for two hours and take the shuttle to Santa Fe $80 for the two of us to go 13 miles. Called Hertz and still no car the lady on the phone makes it clear she's the only one working that office she's closing and there's is nothing she can do until tomorrow (no even call to let us no we have no transportation for the night of zozobra the whole reason we're in new Mexico) so we uber to the event $50 bucks we realize we could have tried to take the bus which would have been a helpful to know. We have to tell back $30 this time. Saturday morning o call still no cars I have to cancel the reservation call a separate number to cancel because I booked online was told I'd receive my money back in 5-14 days. A week later no refund they don't refund the money for inconvenience of using another car service and I'm totally happy the situation made my vacation stressful af my mom was stressed out and pissed off the trip was more expensive side than I anticipated bit at least we turned out OK we saw zozobra rented a car for. Enterprise the staff there are very friendly and helpful a 180 from the stressed out Hertz lady. Just waiting for my money now which is a total bummer. Never again will I try to use this company for any of my traveling needs enterprise all the way saving $10 isn't worth being stranded and ripped off. read more

Walking with a corporate reservation, late, 1.5 hours after scheduled pick up, i was told there was no car for me but they would have one in 25 minutes. Later i was told another 45 minutes because the car needed new tires, then i was told another 20 minutes because it needed to be cleaned. Once it was ready it was half again as much as i was quoted. Having sat in their dirty lobby with no wifi for almost two hours would not have been pleasant but the entitled rudeness of the staff was just too much. I went to Enterprise where they set me up with a nice upgrade for half the price. Even thought they were very busy, you could tell the staff was doing their very best to get people settled in cars and out the door. Everyone there was very pleasant and accommodating. Icing on the cake, the waiting area was quite pleasant. read more

The lady who gave me my car rental after someone hit my car was really friendly and nice but I left really disappointed. When she had asked me if my insurance was full coverage, which would cover the $12 daily coverage for the car rental, I told her I wasn't sure because the insurance was under my dad's name and that I just paid for it, then all of a sudden she's having me pay. I later asked my dad if I did have full coverage which I did, I thought no big deal, I'll tell her then she can give me a refund and charge my insurance. She said she couldn't and then when I seemed disappointed she just chuckled and said at least it wasn't that much. Over a hundred dollars that I didn't need to pay is a lot to me when I'm fresh out of college with debt, my fault for not knowing my own insurance plan and signing away but I don't get why she didn't offer me a second to call my dad and check or why she couldn't have just billed my insurance after, it isn't like she wouldn't have got her money either way, but okay. read more