Gabby made my check in so fast. Seriously one of the best car rental experiences especially after…read moremy disappointing interaction at the Fairfield location. THANK YOU GABBY.

I received excellent customer service from everyone who helped me! Danny picking me up, Gabby…read morehelping me get my rental and Jalen when I dropped off the car! My experience in the past has been that everything was very disorganized with poor customer service! But here at Enterprise in Vallejo I was pleasantly surprised! They all have great attitudes!!! Also I noticed that they also did excellent customer service for everyone else who came in!

Got this as a gift from my parents and I had no idea what to expect from this experience. Arrived…read moreand I was shocked at the cars, they were amazing and the staff went above and beyond to make sure we were greeted and we felt comfortable. We did the Napa experience which took us on Silverado Trail and then we hit some back roads which was really cool to feel the car working like it was built to do. The staff took photos of us as part of the photo package and we got them back the other day and they came out amazing. We will definitely do this experience again!

I reserved the two car tour and drove a Lamborghini and Mclaren. What an amazing time !!! The…read moreLamborghini and Mclaren where completely different in every aspect. The roads they took us were perfect for testing this beautiful cars. Highly recommend!!

Not a paid review, I swear! Nina, Nate, and Justin all fielded my relentless questions in the weeks…read moreprior to my planned "Thelma & Louise" road trip with my high school bestie, and they helped get me into the car of my dreams--a BMW convertible. On the way home after picking up the car the night before the trip, I noticed an alert indicating a problem with the windscreen. Super annoying alert that couldn't be ignored, so I brought it back before they closed for the day. They promptly located and resolved the issue (related to a piece of the windscreen for the convertible that had broken off--once removed, alerts stopped). For this trouble, they extended a discount on the agreed rental price. Sweet! Also, my friend and I were so excited for our trip -- they seemed to be excited for us and happy to help get us into the "experience," which just made the start to our trip that much nicer. My experience at Petaluma Enterprise was wonderful, so it's a bummer to see others who had a different experience. It might've been because I knew what I wanted and made a point to get it, which meant I needed to call around to make it happen (this branch doesn't carry the "exotics" so one had to be delivered here for pick up). But again, they were happy to help where they could and the car was delivered to the branch the day before I needed it. I would absolutely recommend this Enterprise branch to rent a car from. They were fabulous!

My car was being repaired nearby so I chose to rent here for the convenient location. But it took…read morenearly an hour before my car was ready and I drove it off the premises -- Staff apologized repeatedly for the delay, saying they were picking it up from an oil change place, but the car had been reserved for weeks in advance and should have been ready within a more reasonable timeframe. The delay caused me to be late for an appointment. The Staffer checking me in said "...the last driver left it between a 1/4 tank & empty, so I'll just write down it's empty and you can bring it back empty, too." That put me in two bad positions: needing to get gas immediately, causing me to be even more delayed, and trying to gauge how much gas to buy to insure I wouldn't run out, but also to not leave TOO much unused gas. It seems like a risky tactic Enterprise uses to save money on fueling, (if they fuel at all,) because most drivers will buy more than needed to prevent the car conking out in traffic or getting stranded somewhere, leaving free fuel for the next customer. The Staff should have made sure the car had at least a 1/2 tank so I could go about my day without rushing to a gas station or worrying about being put in an unsafe situation. The best scenario would be for Staff to fill-er-up! Then customers can just top it off -- no guesswork on how much to buy with little risk of running out. Besides, what good is a car without fuel? Isn't that "Rental Cars 101?" Once the car was ready, the Staffer rushed to do the walk-around inspection, missing a 2" ding on the passenger door, so I pointed it out. He rushed while telling how the gas tank door worked, and when I didn't understand what he meant, he repeated himself rather than SHOW me how it worked, so I had to ask him to show me. He then gave me the key and took off, (at that time there were 4-5 other Staffers and only 1 waiting customer, so I don't know what his big hurry was. I was being patient and friendly, in spite of the long delay, so I know it wasn't me!) When I got in the car, I saw the windshield had a white film on the interior, causing a hazy view, even though the car had just been washed. (I bought Windex Wipes at the gas station and cleaned it.) I sat there trying to learn the car's unique gear shift, and other basic features like adjusting the seat, steering wheel, exterior mirrors, headlights, AC, radio, etc., but no Staff seemed to notice that I'd been there for several minutes -- no one asked if I needed any help. Yes, I could have gone back into the office to ask for help, but the Staff's rushed behavior wasn't welcoming and I was already made late, so I fumbled my way through... I finally realized a tiny pull on the gear handle changed it to "D" (the gearshift itself didn't move to a different position, it electronically shifted, which is hard to detect if you're not used to that.) Also, a faint light illuminated the "D" when it was in gear, which was impossible to see in the sun's glare. I had to cup my hand over the gear panel to be sure I was in the right gear. To go in reverse, I had to stop while blocking traffic and figure out that I had to pull the gear while pressing a side button. That put me in an unsafe situation! Another learning curve was parking -- it required me to push the gear up and push the "P" button, when the "P" was flat and didn't look like a button that'd push in! Setting and releasing the parking break was also odd -- an unlabeled button near the gearshift needed to be pushed and although it lit up to indicate it was on, the light had a 2-3 second delay, so I was pressing it repeatedly before realizing it was on when pushed in and off when pulled up. Geez! Staff should've taken 5 minutes to show me these quirky features to ensure I could operate the car safely before they gave me the key and split. Or at least give me a written "How-to start, stop and park the car" flyer! To be honest, the only reason I'd probably use Enterprise again is because it's near my home, and because the only other rental car co. in town is Hertz, which is further away and they've earned the same low Yelp rating as Enterprise: 3 of 5 stars. I hope Enterprise will read this review and give their Staff a refresher course in customer service and "Fill-er-up!"

We had a wonderful first time experience with Enterprise. Phoenix Lynch helped us. He was…read moreextremely knowledgeable and made it so quick and easy for us. I will be back for sure knowing what great customer service I was given. My credit card accidently fell out and they contacted me to let me know they found it in the van. Highly recommend Enterprise and Phoenix amazing service!!!

Snotty service. They don't ever answer their phones. Girls that think they look cool, but don't…read morereally do their jobs. The manager, Amber. Just stood there didn't even chime in the conversation. I had called this location a total of 7 times in the last week. No one has been answering their phones. When I came to rent the car, they said I had to pay out of pocket even though the insurance was covering it. They said I had to come back with another confirmation number. I had to pull my car out of service. And come back again with a new number even though I had three confirmed reservation numbers from enterprise itself. With that, the girls gave an attitude problem. Everyone is too busy to help. I came here at 8 am, it is 9:50!!! I still don't have a car. The worst service ever. Not even service actually. I would give it 0 stars - but I needed to write this review.

We booked a same day reservation for an economy car. When we arrived we were told there were no…read moreeconomy vehicles available but they had and SUV for $70 more than what we reserved. What a racket!!! We left and went to enterprise down the road. They assist Ed us to get a vehicle in Napa.

Great car, Great customer service!!! Rented a beautiful car from this Hertz. They had it ready and…read morewere super nice when I picked it up and dropped it off. Chris, Matt and Anne went out of their way to get me just the car that I wanted. I had to have my car repaired and wanted a comparable car, and they went the extra mile to make sure that the car was as nice as mine. Thanks so much!!