Seems like the proper cleaning attention isn't given to rentals at this establishment…read more Picked up car was dripping wet as if it had just been washed. But the Car wasn't cleaned inside, reeked of smoke and body odor especially after sitting out in the sun. Car was significantly damaged / scratched in the exterior. Wouldn't recommend.

I will never use Enterprise for the rest of my life! Absolutely do NOT USE THIS LOCATION!!! Worst…read morecustomer service you could ever imagine! My mother and I were not even greeted, were treated as if we were completely invisible, Coriana Stanley is THE WORST WOMAN you would ever deal with. Complete Racist. All she cared about was eating her lunch. She told us " go somewhere else!". After my mom asked a simple question. Do NOT USE THIS LOCATION. The other woman there said nothing and just sucked on a lollipop. Worst customer service I've ever endured in my life.

Absolutely excellent customer service. Very friendly and helpful. Thank to the team that was making…read moremy day.

This is in addition to previous review. I did call Shane yesterday to confirm that he received my…read moreemail regarding the pictures of the damage to vehicle and to make sure it was documented. He advised he received my email ( no reply back) and not to worry. I have no confidence due to the fact that I will be dropping off the vehicle at another location.

I am absolutely disgusted with the shape of the vehicle my husband picked up today…read more I worked all day and then went and wiped down the inside of this vehicle myself being that the facility closes at 6 and I worked until 530. Both the inside and the outside are dirty and nasty. Stuff on the headrest and all over the doors and more that you can see in the pictures. The outside has dirt and bird droppings. So unacceptable and no help from Avis.

I picked up a car with a bad smell. After half an hour of it not airing out, I checked the back,…read morewhich was clearly used by a dog as a bathroom, and not cleaned. I returned to the location, waited half an hour for the single agent to return from lunch, then the agent smelled and saw the issue and provided another car. None of this was noted in the new rental agreement for the new car, and the time was still marked as the original pickup time of the bathroom car. I returned the new car at the time I picked it up, a week later. For that extra 2 hours, I was charged for an extra day. After speaking to an agent, as well as escalating to a supervisor, the Official statement from Budget is as follows: The car was mechanically functional, so you did not need to return it, and the extra charge for the extra time is valid. I had to place a credit card dispute to get this resolved, and I'm fully confident they will fight it like rabid dogs with lack of bowel control. -- Budget Car Rental - now renting used uncleaned pet bathrooms. Check out our new fusion car-bathrooms. Feces Gratis.

This place is a joke. We've attempted to rent multiple times and EVERY single time there is "no car…read moreavailable" upon our arrival. How is this possible? This reservation was made weeks in advance. This has happened MULTIPLE times! We had an appointment and the associate showed up 30 minutes late. Unprofessional and they quite literally did not perform the services requested and that we paid for. Do not give any Avis branch your money. Their staff is the most poorly trained group of people I've ever encountered and they do not care. I've never heard a story of someone showing up to an Avis CAR RENTAL location and come out with A CAR from that location within a timely manner. Nobody answers the phone, nobody cares to help. What an abysmal joke of an organization. Don't waste your time

My husband and I have had more than a few repairs done at Valeri. The work has always been…read moreexcellent and the price fair! We highly recommend them.

Louie was great! Very honest and genuinely cares. Worked with me and exceeded expectations. Body…read morework was outstanding. I will contiue to use Valeri.

I just wanted to say THANK YOU for such amazing service! RITU was by herself when k picked up my…read morevehicle handling multiple calls and customers face to face with a smile and great attitude!! Thank you for being you!

Please be cautious when renting from this location. We recently rented a vehicle from 7/31-8/6…read more When we returned the vehicle, we received our receipt with the original amount we had paid, 20 minutes later we received a separate receipt with a $450 "miscellaneous" fee added. When we called the location to inquire what the charges were for the employee stated they found pet hair "deep within the seats." The employee stated they have a strict no pet policy and that is why we were charged a fee. We informed the employee that we did not have any animals in the vehicle nor do we own a pet, therefore the hair could not be from us. The employee then changed their story and stated there were crumbs on the floor and that was what the fee was for. The employee stated we were to bring the vehicle back fully detailed in the condition that it was given to us. We asked for pictures of said pet hair and received two blurry images of carpet telling us to zoom in to see "nonhuman white hair." It is unclear if we are being charged for "pet hair deep within the seats" or crumbs on the carpet since the employees at this location continue to change their story on what the charge is for. Either way a $450 fee for crumbs or hair is outrageous and unjust. We have been loyal Avis customers for years, have rented from numerous locations in different states, and have never been asked to have the vehicle fully detailed before returning. We returned the vehicle in great condition with a full tank of gas, as required. When we reached out to corporate, the representative stated that Avis would run an investigation but ultimately it would be the word of the Gurnee Avis location against ours. The representative stated that if Gurnee Avis employees decide to say it is pet hair that Avis corporate will take their word and we will not be refunded the $450 charge. We are extremely disappointed in how this was handled. If you see this review, please use a different Avis location or another company for your rental needs.

Jason and Anna are true professionals and Dream Car Chicago is a true class-act. Jason is…read morecompletely hands-on and stands by everything he says. We arrived to view a few Silver Shadow II's based on their style, utility, and our budget. He narrowed us down to a 1988 Silver Spur that neither, my husband nor I were considering. Once we sat in this Spur, all of our expectations were met. We drove the car to a pre-purchase inspection. The inspection technician was amazed at the quality and impeccable care that the vehicle exhibited. Needless to say, we happily took delivery of the vehicle and are riding high on the enthusiasm that Jason and Anna precipitated. This experience will lead us into a long lasting personal and professional relationship.

GO HERE FOR YOUR SHADY USED CAR SALESMAN TACTICS!…read more Out of state buyer, was in constant communication with Jason Courtney and was going to buy one of the Land Rover Defender 90's. Was about to book a plane ticket to fly halfway across the country. Until I was rushed and boxed into a corner by Jason. Who stated if I didn't give him a non-refundable 10% down payment before ever touching the car, he would sell it to anyone that walked in. Jason refused to not hold it for a period of 24 hours. Jason refused to accept any else than the 10 % down payment, stating it was a business decision. Which ultimately lost him a guaranteed sale. Makes me wonder what is going on with this car (blue Defender 90). According to their web site the car is still for sale, I wonder where are all these other buyers are? I was able to find a Defender from a reputable dealer.