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Enterprise Rent-A-Car

3.0 (133 reviews)
Closed 8:00 am - 6:00 pm
Updated a few days ago

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Kyle (branch manager) was so professional and displayed excellent character and customer service. It's rare to find quality service in this time period, however, Kyle gave me hope that there are still great employees conducting superb services to the public. I recommend this Enterprise location and I will return if I ever need a car rental again, I can count on the team to put my mind on ease. They truly go above and beyond!

Be careful about this store , after you return the car . They will take away your 100 dollar deposit and charge you 250 for clean the car. It's awesome

be careful this store. after you return the car they will take away your 100 dollor deposit and charge you $250 clean the car

The worst place to rent a car, they are abusive, I rent a car last week, the car has scratches, a big one on the front bumper. I told the guy about it when I took the car, he told me don't worry we are aware of that, the scratch was retouch with a brush, when I return the car they report to my insurance and retain my deposit. The told me in my face that it was my fault, the bumper wasn't like that. Unbelievable!

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7 months ago

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1 year ago

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1 year ago

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1 year ago

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1 year ago

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3 years ago

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2 years ago

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2 years ago

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1 year ago

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2 years ago

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4 years ago

Last minute rental, but these guys got me in and out within 20 minutes! Very kind and professional.

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2 years ago

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7 years ago

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3 years ago

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17 years ago

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5 years ago

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4 years ago

Bad vibes. And felt im being ripped off offering me a car more than wat my insurance covers....

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4 years ago

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3 years ago

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5 years ago

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7 years ago

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3 years ago

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7 years ago

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5 years ago

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4 years ago

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5 years ago

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6 years ago

This place is the best. They provided great customer service and John was most helpful.

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8 years ago

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8 years ago

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8 years ago

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8 years ago

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7 years ago

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4 years ago

Great customer service very helpful. Clarissa, Raven, and Steven where awesome they need a raise. I appreciate y'all. Thank you again.

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8 years ago

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6 years ago

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9 years ago

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6 years ago

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5 years ago

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7 years ago

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5 years ago

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Page 1 of 4

Ask the Community - Enterprise Rent-A-Car

I need to know which cars offer navigation systems?

Thanks for your question, Mary. Our 919 N Azusa Ave location offers GPS navigation devices for rent at $10.95 per day. To ensure availability, we encourage customers to add this to their reservation. Thank you. - Lisa S

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Review Highlights - Enterprise Rent-A-Car

Nicole is another amazing woman that also help get me in my rental car as well as helping me return my rental car!!

Mentioned in 5 reviews

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Hertz Rent A Car - Office

Hertz Rent A Car

1.8(290 reviews)
1.8 mi

I would not likely rent from this location if I can avoid it…read more Had a rental reservation for 9am and got there early (around 815) to pickup, hoping it would be ready but I was informed that they were waiting for the vehicle to be dropped off. That's my bad...I assumed they'd have multiple cars of the same class, but it is a relatively small rental facility, so that was on my. However, by 850, the vehicle was still not dropped off so there was no way it would be ready by my pickup time. Rental email said it was supposed to be ready for me to just grab and go and wouldn't have to deal with the desk, so that was totally misleading. Again, a little more research on my end to find out the type of facility and size might have prepared me better. The car came in just before 9 and they still had to run through their check in process and have it cleaned up. I actually spoke with the person returning the car and asked about it and they were totally satisfied with the car, so it eased some of my apprehensions. Ended up getting out around 930-ish after all was said and done (at least I was able to witness the cleaning process before I got it)...and fortunately I wasn't in a super rush, so it was okay. I did have to leave for business, but should I ever need a rental in the future and am in dire need to get from this location in particular, I'd include some extra waiting time. Maybe if I had a later rental on Monday it wouldn't be like this? But that's not a guarantee either. They had just a single employee working the desk and the poor person was running around taking care of me and the other guests. He was extremely apologetic, and again, it wasn't like the agent wasn't working super hard...just too much for a single employee to handle. Management def needs to take a look at their staffing for this location.

Do not trust this location. We rented a Nissan Altima from this location for a trip to Las Vegas…read moreand when we first got there it was already parked right in front, cleaned, and prepped for us. My husband and I thought this was nice. So obviously since they cleaned it the car seemed fine in the beginning. Then as soon as we start our road trip and travel farther out, ants and spiders start appearing. At first only a couple and then more and more start coming out. You can imagine how this is on a road trip to Las Vegas, in June, with my 6 year old and my 3 MONTH OLD BABY in the car. We're in the middle of the 15 freeway with no choice but to deal with these insects for the next 3+ hours. I called Hertz West Covina while in the rental and they weren't even fazed, they said yes you can go to any Hertz location no problem and trade it in. They were very nonchalant, as if they weren't surprised. So I'm sure they knew about the insect infestation. So that must be why they cleaned and prepped the car right in time for our reservation slot! Because they knew there was an insect infestation and wanted to make sure we didn't see it at first. How disgusting that they would willingly let people take these vehicles knowing there's insects in there. This was especially difficult for my child and we were stressed the whole time hoping no insects were crawling on my 3 month old. We did end up swapping the vehicle in Las Vegas at no cost, but what a headache! Don't trust these hertz employees or this location!

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Hertz Rent A Car
Hertz Rent A Car - Office

Office

Hertz Rent A Car

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Enterprise Rent-A-Car

Enterprise Rent-A-Car

2.8(330 reviews)
1.7 mi

I have rented vehicles from this location on several occasions, but I have never left a Yelp…read morereview, so here goes. Upon entering the lathe office, I waited in line for all of six minutes while an Enterprise employee, Lirna Iribe, worked as quickly as she could. When it was her turn, Lirna was extremely friendly, professional, and welcoming. She asked me a few questions, and I was done with the entire process within four minutes. Lirna was AMAZING and provided EXCELLENT customer service. Next came a four-minute wait until another employee, Daniel, walked me to the SUV I rented for a family road trip. Daniel was very friendly, happy, super polite, and professional. Daniel provided GREAT customer service and answered every question I had regarding the vehicle I was about to use for the next eight days. I reserved the vehicle through Costco, which was a Very easy process. Tip: I used my credit card to make my reservation and will use the same card to pay for my rental when I return the vehicle. By using this card, the credit card company provides rental car insurance benefits, thus saving me $33.00 per day. Back to Enterprise. Renting a vehicle here was fast, easy, and a truly positive experience. Thank you for the GREAT service.

Very disappointed with my experience. I reserved an Elite vehicle in advance through the Glendora…read morelocation specifically to avoid any last-minute issues. I was later told my reservation would be moved to the Covina location, which was inconvenient but manageable. Covina experience The real problem was that when I arrived, the Elite vehicle I had reserved was not available. What made the situation worse was the way it was handled. Instead of offering solutions or showing any concern for the inconvenience, I felt dismissed and treated rudely. It seemed like no one cared that I had planned ahead and reserved a specific vehicle for a reason. I understand that inventory issues can happen, but customer service and communication matter. A simple phone call, apology, or effort to accommodate the reservation would have gone a long way. Unfortunately, that was not my experience. I hope management takes a closer look at how customers are treated when problems arise. I left with no car and I really needed a car today.

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Enterprise Rent-A-Car
Enterprise Rent-A-Car
Enterprise Rent-A-Car

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Avis - Avis in Covina. 10:07am Currently waiting for my 9am reservation

Avis

2.3(66 reviews)
1.4 mi

Returning the rental was even worse than pick up. Journey is a liar, she claimed I checked out the…read morecar @ 9:57am when the car was wasn't even ready, it was being "washed" it was dirty af from the outside! I didn't leave Avis till after 10:15am-1030. She wanted to charge me a whole other day and keep the car. My reservation was set @9am from the day before, I showed up around 9:30 and the car was being washed. It's 10:07 and I'm still waiting for the car. Save your time and go elsewhere. If I make a reservation I expect them to fulfill it, and not at whatever time they want or are ready. Do better AVIS! Save TIME and go to a different location!

We reserved a full size SUV for a family vacation. When we went to pick up the car the worker…read moreattempted to give us a midsize SUV. We informed him that this was not the size we needed because the full size offers cargo/trunk space and the midsize did not. The worker insisted it was "something similar" to what we ordered. I told him thats not what we need we need a full size like we reserved. I asked him what we can do because we are leaving on vacation. He recommended I call the costumer service number at 1800 331-1212. I spent 54min with the costumer service representative just to find out that the company could not provide me with a large size SUV at any nearby location. Horrible experience would never book through this company or recommend it to anyone. Especially this location!!

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Avis - Bald front tires of Our Rental Car 5/27/2023

Bald front tires of Our Rental Car 5/27/2023

Avis - Journey, Beware! she's a liar  so many things went wrong with her. She needs to be trained better or fired for lying!

Journey, Beware! she's a liar so many things went wrong with her. She needs to be trained better or fired for lying!

Avis - Right front tire

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Right front tire

Exec Rent A Car West Covina - This is Daisy, the Agent at Exec Rent A Car at West Covina. Excellent Service & Fast Service.  Match with the Loan Hot Red Prius car:)

Exec Rent A Car West Covina

1.4(9 reviews)
1.6 mi

Warm welcomed friendly smile from Daisy the agent of Exec Rent A Car West Covina. Processing was…read morefast and kept her promise to get me out before a certain time to be able to make my important appointment this morning on time. Toyota West Covina used these Exec Rent A Car. Thank you Daisy at Exec Rent A Car and Juan from WC Toyota was able to use a rental car while my pruis is being service. Rent A Car inside the Mercedes dealership. My son said if he WIN the Lottery he will come to this dealership and purchase one of these beautiful Dark Blue Covertible Mercedes Benz that's in there showcase. While waiting they offered complimentary cold,hot drinks, fresh fruits and Protos Pastries, WOW! AMAZING SHOUT OUT to Management for providing these complimentary goodies While you wait, for rental, fix your Mercedes car or purchasing one of these beautiful Mercedes Benz :)

I was deliberatley lied to online about availability of a 7 seater vehicle. On top of that since…read morethey were through Toyota I had no idea I would be sent here by envision Toyota. They have you believe that Toyota itself will remt out the vehicle .Next they lied about prices online. I show up and they tell me oh that price is for people renting whi are Toyota customers only. What a waste if time: Time spent looking for a car online, time spent reserving the car, time spent driving to this location. The location is hard to find and super loud right near a freeway. I DO NOT RECCOMMEND Oh and the reseceptiknist was this women with way tok much makeup... calm down lady your just here to work not get married.

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Exec Rent A Car West Covina
Exec Rent A Car West Covina - Plush lounge with fresh fruit, coffee and cold drinks

Plush lounge with fresh fruit, coffee and cold drinks

Exec Rent A Car West Covina - Exec Rent A Car offers many makes and models

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Exec Rent A Car offers many makes and models

Avis - Covina - Inside of office.

Avis - Covina

2.3(3 reviews)
1.6 mi

I was needing to rent a car for the weekend. Most rental companies are closed on Sundays, However,…read moreAvis is open on Sunday mornings so I decided to try them and save a little money in doing so. Having read negative reviews on a few of their other local locations, I decided to have an open mind going in, than sharing an honest review upon returning their vehicle. Picking up the car was fine. When signing the paperwork and given the keys to a Toyota Corolla, I owed $0 dollars, having already prepaid on their website, there were no additional fees. The young gentleman, Richard was friendly and courteous, which I did appreciate. However, upon returning the vehicle, the lady who was helping me, at first could not find my rental transaction in their system. After showing her my signed receipt, she found my record. But the error she was seeing was the mileage speedometer on the receipt was different than what was showing on her computer. So I waited patiently some minutes. She calls her supervisor, who is trying to help troubleshoot the error over the phone. After around 15 minutes, I politely asked if I can depart, having turned in my rental and keys before my 10:00am deadline. She says, yes that it's fine and continued to fix the situation. A few days later, I check my credit card and see that I was charged $23.50 that Sunday on my credit card. I call the business and a woman says, it is a late return fee. Meaning, the woman at the desk that Sunday morning, did not register or count my vehicle as returned UNTIL the mileage speedometer issue had been resolved.I explained the above story to her and was told I could not be given a refund. Their employee Richard was great helping me. Overall a negative experience for a mere $23 late return fee.

Great service from Richard and the other gentleman. Richard goes above and beyond for his…read morecustomers! I rent here all the time and I love it. Both locations are great! The cars are clean and smell nice!

Photos
Avis - Covina - Front Entrance

Front Entrance

Avis - Covina - Avis office.

Avis office.

Avis - Covina - My Toyota Corolla rental.

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My Toyota Corolla rental.

Enterprise Rent-A-Car - carrental - Updated June 2026

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