My experience started off great but happen to switch out cars cause they aren't clean out prop and I'm happening to clean every single vehicle in a car wash! Ridiculous, every rental I have gotta from them, not to mention the maintence lights are always on, be sure to always fill that tank to line or they will charge you so much for a gallon of gas. I don't like the fact that overpriced and charge or prices cause we in fact booked ahead of time and can't have points or anything for rental is not right, they when you call customer service they don't do nothing about no situation cause they are private I guess whatever they say. As a customer I valued my money and also rental to keep getting charged after and over and over cause of some mistakes they mad or customer service wasn't right. Be aware. read more

Did the most, asked for a bunch of information about where we live, where I work, where will I be taking the car. stuff I felt like she was trying to find any reason not to rent us a vehicle. just to be at the end saying they can't give me the car because of my insurance. So my girlfriend was going to use her information to get the car. Lady talking about oh no since you guys came in together we can't do it. Just seemed like she didn't want us to get a car. Went to enterprise down the street, no hassle no fuss and came out cheaper so that's the only reason I gave two stars, hertz actually saved me some money by not giving me the car. read more

3/6: made reservation day before! Walked n 0930 & requested my car! She never asked if I had a reservation? Discussed what I had done yesterday? Asked for license, insurance info, n credit card! Looked up ins info on my phone n handed to her! Says I'll need to call them for collision insurance! She calls I took phone bk n it was right there!! Laid out VISA card we don't accept not a major credit card? Laid out a 2nd Visa, that's a rewards card?? Laid out another Visa, no don't accept? Started wkg on phone looking for closest car rental?? I said "I hope I get the chance to evaluate you"? She got mgr! Said did u have reservation said yes! Looked me up n I said ? Credit cards! Won't take the 2 Visa from Excite Credit Union but can use one from State Credit union?? Got car lf, came bk she gave me receipt for my daily rate $69.+! I asked where is receipt for my $200. Guarantee $$$? She prints receipt n says "you get your $$ bk n 3-10days?? I rarely rent cars n I certainly won't go bk to Hertz on Markst st n Wilmington NC! read more

Please make sure you read everything. I rented a car on July 3 and returned the vehicle on July 5, 2022, at a different location. I am still receiving charges ( August 18, 2022 ) .on my credit card; so far, I have paid $2, 098.00. read more

If only I could leave Zero stars! AVOID THIS LOCATION AS THEY ARE INDEPENDENTLY OWNED AND HERTZ WILL NOT STAND BEHIND THE CUSTOMER AND SIDE WITH THESE THIEVES. FORMER I'm a former Gold Card member after years of business travel and was always loyal to Hertz. We rented a minivan from the Wilmington airport location to take our grandkids on a dream vacation to Orlando. I chose an airport location due to their typical ease of picking up and dropping off. On the last day of our trip, ee got a flat and suddenly realized the van had no spare. On hold for 42 minutes with the crappy customer service and finally resolved the situation ourselves, paying $25 flat repair. Upon return, we told the agent about the tire and asked for the $25 for the repair. Not only did they say "not our problem" but then went on to charge a cleaning fee for a vehicle turned into them cleaner than we received. And they charged for gas when we returned a full tank of gas. They offer NO CHECK IN process using a human so rather than any other Hertz experience I've ever had where they confirm gas and assess the vehicle, they wait, claim its dirty and has no gas. I have proof that we cleaned the van and they still won't refund their fee. So doing complaint with NC Attorney Generals office of consumer affairs. AVOID AVOID AVOID read more

Rented Car from Hertz in Wilmington, NC. Returned car full of gas. Got bill next day adding a fuel surcharge. I asked rep for photo of fuel gauge, she sent me a photo showing the gauge at full. Told her I thought this was "nickle-dimey". She must of taken exception to that comment, because about an hour later, I got a bill for "cleaning surcharge" of $250.00. She said there was pet hair in vehicle. I assured her that not only did I not have a pet in the car, I did not even have a dog. She sent me photos that maybe were an extremely small amount of dog hair. I told her that was probably indicative of the poor cleaning from prior rentals. I rent from this location often, and ironically this was probably one of the cleaner cars I have ever gotten. I have tried to resolve with a local regional manager, to no success. I called corporate Hertz customer service and was told this was a franchise location and there was not much they could do about it. I tried to google the franchise to get contact info, there was no info available. At this point in time, I am forced to issue dispute with my credit card company. I am requesting a refund of $250.00 in cleaning fees, $12.45 in fuel surcharge, and the initial $182.99 rental fee. Getting a resolution to this has taken way too much of my time and energy. read more

I will tell you this is been a nightmare. First I was quoted over the phone by Alan a fee of $86 to drive from Wilmington to Monroe North Carolina a cargo van. After driving 45 minutes from Oak Island Cab's I explain to him I get there and he's getting the vehicle in my name and he says oh there's $100 additional inner city fee. Had no choice but to pay it. Well the story doesn't in here got about 10 minutes down the road to the interstate through rush-hour and if you take this new van up to a speed of 52 to 55 miles an hour or above the front wheel shakes violently though the tires are brand new. I called back to speak with Tara the manager and she said that she would assist me with some of the overage that they charged me. So I ran a very large concrete pouring company and I have a $40,000 job starting in 20 minutes. I'm not there because I have been to three locations that they have sent me to and all of them have been closed down. To make matters worse I'm a licensed North Carolina real estate broker in the real estate commission frowned strongly upon any violations of criminal law. I notice as his van is disgustingly dirty. There is white residue on the passenger side. I smelled it and it smells like ether. Which tells me it's cocaine residue. North Carolina is a caveat interstate meaning bauyerr beware. . read more

Hertz Rent A Car - Terrible customer service from the 3624 Market St. location in Wilmington. Vehicle is very dirty cocaine residue in the picture. - Car Rental Near Me - Wilmington, North Carolina

Wow! What an absolute joke. I went to this Hertz location with the plan to rent a car for a few days as mine was in the shop being repaired. No one greeted me when I entered. I walked over to a big lug behind the nearest desk, who turns out was the manager. He didn't seem to care if I was even there wanting spend my money. He pawned me off to a tall lanky "sales kid" who seemed to just be wandering aimlessly around the store with a cordless phone in his hand. They were all slobs. He was as useless as his boss. Obvious that they watched the same customer service VHS video in training. The other guy was on the phone, trying explain the rental agreement to an elderly person, or so it seemed. The manager was still surfing the web. They didn't even know if they had a car available to rent. It was like they all to a big bong hit before I walked in. They were clueless and generally uninterested in helping me. I got fed up and walked out after the kid that was supposedly helping me, disappeared into the back room for several minutes. I honestly don't know how they stay in business. I took my business to Enterprise. read more

I have been renting from Hertz for some time now and really appreciated the experience at this office. The office manager Neil was very helpful and understanding when we returned with a minor incident with the rental car. This office can be busy but you will be taken care of just be patient. I like that you can drop the key off when they are closed too. This was the 3rd time renting from this location and each time was a pleasant experience. I was very shocked with the negative reviews posted for this office and other Hertz sites I have used and that is what prompted me to post my positive experience. read more

I had reserved a full size car but when we arrived I was given a Ford Ecosport - a subcompact SUV. The car was so small, we had to put all of our luggage on the back seat, in full view. When I asked the desk agent for a price adjustment, she refused, saying that I was lucky to get a car. I argued that the daily charge for the full size was about twice that of the Ecosport. There were 10 people in line behind me and this was during a terrible thunderstorm. We took the car because we needed a vehicle for 9 day vacation. I thought I would be able to request a credit from Hertz after our trip. When I called Hertz, they offered me a $50 voucher for next time. I assured them there would be no next time. Terrible service!!! read more

I rented a car at this hertz agency and filled the tank until the gas nozzle clicked, then dropped it off at 5:15 am the next morning, a 6.0 mile drive from the gas station. When I got the receipt there was a $24 charge for not returning it with a full tank, which at 9.99 a gallon would have been over 2 gallons. So either the Nissan suv gets less than 3 miles per gallon, or they were trying to rip me off. I called to complain, and they did agree to issue me a new receipt without the gas charge, but I recommend caution in dealing with this agency. At the very least, check the receipt if you return it with a full tank. read more

I had a very small fender bender on the way to church a few weekends ago. Nothing major but just enough to need some work done to my car. I picked up my rental from this Hertz and really couldn't have been happier with my service. The gentleman that helped me was very kind and positive. They were quite busy but were very quick and efficient. I was in and out in about 20 minutes and on my way. It really was a pleasant experience! read more

Made a Yelp account to leave this review. Used this Hertz last week while my car was being worked on by the dealership. I was promised by the sales associate I would be charged the dealership rental rate and the hold placed on my account as a deposit & one day rental would be removed to reflect that rate the day I returned the vehicle. In addition to that, the Hertz employee let me know that I didn't even have to return the rental directly to them. I could return it to the dealership when I picked up my vehicle after service. Really seemed like he was doing me a favor and making the whole process easy-peasy. WRONG. I ended up needing the rental for an extra day (I called to inform Hertz of this and was told again I could just exchange the rental for my car at the dealership). The car was returned on Friday, the hold has not been lifted from my account ($85.00), I have been charged a random $18.00 fee, and two extra days of rental ($68.00) because HERTZ DIDN'T PICK UP THE CAR FROM THE DEALERSHIP UNTIL MONDAY. The manager told me he knows that their business being "swamped" isn't an excuse...Then don't use it, Bud. SAVE YOUR MONEY AN UBER, PEOPLE. read more