My husband and I decided to rent a car from Alamo Rent A Car for our trip to San Antonio. We got a…read moregreat price of $50 a day! This turned out to be so much cheaper than taking an Uber and we had the freedom to explore and go places whenever we wanted. The counter where we picked up our rental car was slow and there were three separate lines that went to the same counter. This ended up causing a lot of confusion and frustration. The car drop-off was very easy and took only a few minutes. We got to choose from a variety of cars. The reservation matched the car that we drove off in. The car was clean and comfortable. I would rent from Alamo Rent A Car again.

Everyone was wonderful. Loved the vehicle except for the door that covers the gas cap. It popped…read moreright off onto the ground when it opened.

Do yourself a favor and before you get to the airport, download the Budget Fast break app and start…read moreyour account. That way you can skip the hours long line and head straight to the garage. I ordered a compact and they tried to put me in a large SUV. I'm short, so I couldn't even climb in. They found me a Kia Ioniq. It was my first EV which was a little terrifying because I've heard so many stories of how hard it is to find a charger and we were going to run that air conditioning like it was a marathon, but I downloaded an app and it didn't take too long to charge it, plus it's super cheap compared to gas prices these days. Usually I'd say no to an EV but they said they would t charge me if the battery was empty, so I guess nobody wants the hassle and they're begging people to use the EVs. Lol, take that tree huggers. Otherwise the service was fine.

The individual working at the front desk was new and required help from his supervisor on multiple…read moreoccasions. My husband rented the car from a different location where we picked up. If he would have said we were at the wrong location we could have corrected the situation. Next the car group we rented was upgraded without my knowledge. Overall very dissatisfied. I won't ever rent from Budget again.

Short term rental this place does fine. Long term rental this place is not apt for it…read more They gave me a vehicle with expired registration tags, according to them the vehicle was actually registered, which it was, found out after been pulled over because the sticker was expired. The car was otherwise great, good working order, I had it for two months. This is my 4th time with a long term rental with the brand. I enjoy the brand for its vehicle quality and prices.

My family and I experienced blatant discrimination from an employee named Kenny at the San Antonio…read moreAirport pickup booth on Saturday June 20, 2026. When we presented a valid Mexican driver's license for our prepaid rental, Kenny took it and said, "Oh, Mexican, I will need to verify this," he rejected it. I asked to use an alternate license or switch the main driver, and he said no again Sixt Phone Customer Service confirmed this is standard policy, and other local Sixt employees even stepped in and tried to process our rental. However, Kenny went out of his way to overrule his own colleagues. He even refused to let us make a new reservation under someone else (with a valid Texas license even), stated "I am not taking anyone from your group," smiled, and physically gestured for us to leave sixt. Denying a paid service and banning an entire group over the national origin is completely unacceptable. We walked over to another agency (Alamo) who accepted our documents immediately and rented there.

Picked up a rental car from here. The building was disgustingly filthy. It reeked and the seats…read morewere so filthy that I didn't feel comfortable sitting in them. When I received my vehicle it smelled dirty and there were scratches all over the side of the car and bird poop on it. I was disgusted. I had to spray half a bottle of perfume just to make it smell somewhat fine. When I received my vehicle, the person working there did not take any photos or provide a thorough check of the vehicle. However, he kept on trying to upsell me the car insurance and said it would protect me in case I get into a crash: I only used the vehicle for 2 days and drove it twice because I left to go on a trip to Florida. I did not get into any wrecks or hit my car on anything. When I was on my trip, I had my mom return the car. When she returned it, the manager working there said there was damage to the car, which was not true. They told me they would file a claim with my insurance. I believe that they are trying to scam me. I am the daughter of a highly influential attorney in San Antonio, and I will be suing them.

San Antonio resident. Am on my third car since my truck went into body shop. Wasn't easy dealing w…read moreUSAA or ENTERPRISE until I was in Des Moines. I now am on my return date w no idea if I can keep the car I currently have. Will let ya know "the rest of the story " later.

From the start of my rental process the team was amazing! We got in around midnight so we were…read moretired from traveling all day. We were greeted by a sympathetic team member Gerry (Jerry) sorry didn't catch the spelling, who helped my wife and I get situated and was awesome BTW. I had left my phone, unbeknownst to me, at the welcome booth and was looking all over for it while we were waiting to exit and another team member(sry didn't catch his name) ran it over to us and did so with a smile. Really felt like it was above and beyond as they were busy with other customers. Upon returning the car, Jasmine, Jeff, Tyler and another man that I didn't catch the name of, were courteous, helpful and again going above and beyond, helped me with the second leg of my journey. For a work portion I had rented a different level car (cheaper for my company). I asked how much it would be to keep the car I currently had. I was told that they would allow me to use the current car at the price I had agreed to for the lower model. It's probably not a big deal to them, but not having to move all of our stuff and keeping the car that we were enjoying made a huge impact on us. Thanks SAT team. You did a phenomenal job.

Love, Love, LOVE that the car rentals are ON SITE at SAT airport! That's right, of all our Texas…read moreflights, this was the only one that didn't require a bus & my appreciation of that can't be put into words. I had a free rental day from points, leaving me a balance of $10 & some change. On check-in, (which I couldn't do online this time for some reason), the friendly agent confirmed the free day, amount in taxes, rental times, car type & insurance info. Driver's license & credit card on file, no additional deposit charged. I booked directly with enterprise online. We headed to the lot & were directed to our car with the keys inside, proceeded to the gate where the id was checked and we were on our way - total 10min. The car was as expected... actually, scratch that. We weren't expecting heated seats & were greeted with a toasty surprise when we hopped in on this uncharacteristically chilly day in TX. Return signage was clear & it was easy to navigate. It was the first time we've had the car inspected with reflective disks on return to check for hidden hood dings.. They must take damages seriously. We were clear though, so, all good in my book. Email rcpt was in my box by the time we hit the gate. Well worth $10 for a 24hr visit to my hometown!

Get the silver insurance at least, it saved me when I got rear ended in a parking lot. Didn't even…read moreknow it happened and luckily it didn't come back to bite me due to getting the silver. I will say that when trying to check in, they tried to make me claim it on my insurance before we had to go get the lady that I bought the insurance from. Shoutout that manager she was great.

I recently rented a vehicle from FOX Rent A Car and, while the agent at the counter was courteous…read moreand acknowledged my request to decline Supplemental Liability Coverage, I was still charged for it on my final bill. I explicitly informed the agent that I would use my personal insurance, and they assured me the charge would be removed along with a fuel adjustment, totaling about $150. I kept a copy of my agreement with notes confirming this conversation, but I have had to contact customer service to request the refund. It's frustrating that this issue occurs despite clear communication, and it seems that other customers have experienced similar problems with unauthorized charges. While the staff were polite at the counter, the billing practices and lack of accuracy make the experience disappointing. I hope the company addresses this issue promptly and ensures customers aren't charged for services they did not request.

We took a spring break vacation and used Southwest vacations for our car rental and flight. The…read moreaddress for the car rental shows a different place than the airport. In addition the signage does not indicate where Budget maybe. The line to check out is massive and barely moving because there are only TWO employees checking out vehicles. Total garbage. Use a different car rental.

The car itself was fine, no issues there. But the process to check in and do the paperwork was…read morepainful. After about 20 minutes of waiting in line, I was next up. There was one lady behind the counter (she told me that the other guy had to go get some cars ready for customers). When it was supposed to be my turn, she called out a name and a guy from the middle of the line responded. She called him up and got him taken care of first. I guess he was a loyalty member or something. There should be a better process to get people in and on their way than this. Once we got our paperwork and went out to locate our car, I saw another employee sitting at a kiosk, watching YouTube videos. He made no attempt to greet us or assist. Luckily, we didn't need any assistance, but it made me wonder what he was supposed to be doing while his colleague was at the counter juggling half a dozen customers in line. With car services such as Uber and Lyft, I rarely rent cars anymore-it's just too much of a hassle. But if the process were a little smoother, I might be more willing to.

I had a confirmed reservation number to rent a vehicle, but when I arrived, I was told I was at the…read morewrong location. Instead of trying to help, the employee blamed me and said I "wasn't paying attention" and that it was my fault. While I was standing right in front of her, she called another associate and said, "I don't know what she wants me to do." All I was asking for was a rental vehicle that was comparable to my own. Her attitude made me feel like my request was unreasonable, even though I had a valid reservation. I was then told there was only one vehicle available and that I could either take it or leave and find my own ride to the correct location. There was no effort to offer a solution or provide good customer service. Overall, the experience was unprofessional, dismissive, and very disappointing. I expected a company to honor my reservation and treat customers with respect.

I don't know why the low rating, this place is gold. Saul helped me today. He is patient, kind and…read moreinformative. He is the only one working the desk. Other employees that have come through here that I spoke to are also kind. They have a ton of vehicles to choose from. I waited in line for a bit. Considering Saul is the only employee at the desk, he helped us all very efficiently.

UPSELL. UPSELL. UPSELL…read more My husband was on a work trip in San Antonio and rented a car from Hertz through Priceline. He paid in advance. Upon arriving at the desk, there were only a couple people in front of him and multiple clerks working the desk so waiting was not a problem like many reviewers said. Phew. Unfortunately, he felt beaten down by the upselling. Remember, he paid already... asking about an upgrade. No. Asking about additional insurance (even more than he paid for through Priceline). No. Etc. He said they asked him for multiple things and wouldn't take no for an answer and had to say no at least 3x for each thing they suggested. He understands they want to make money but he paid for what he wanted and just wanted to get the car he picked online. Period. He used words as "obnoxious" and "annoying" when describing the scenario. Needless to say, he was happy with the price from Priceline but wishes to avoid the upselling in the future. Unfortunately, 2-stars due to the hassle from the clerk.

They changed the system since my last rental here in 2013. Now, Hertz is located inside the…read moreairport and a shuttle is not necessary. Getting a car with a reservation was extremely easy. I made a reservation through the Hertz app. I was contacted by text and email in the days prior to my arrival (mostly to upsell me ) but also had some important information. One important piece of information was that I could skip the lines and head directly to the car lot. There, I would find a list of names and you find your name and they tell you where your car is. I had "presidential circle" by my name which I never heard of before, but it allowed me to choose any car I wanted from two rows. We deliberated and checked out different models before finding one we wanted. It had 5 miles on it. No worries about brake and tire wear! And then we left. So easy. They scan the car and your drivers license at the exit gate. Could not have been smoother.

They had my Pacifica minivan ready and waiting for when I arrived. The staff did a great job. When…read moreI was leaving, I noticed the gas tank wasn't totally full. The attendant noted that I was missing 4 gallons. I tried bringing it back less 4 gallons but ended up with a full tank anyway. The team when I brought the car back was able to offset the cost for the extra fuel. Great job.

Did the owner of Chick Fil A get involved with National? I've rented from a number of different…read morebranches and they're all super friendly people. This location in San Antonio is no different. From getting my vehicle in the Emerald Aisle to the return the next morning, everyone was friendly and engaging. I like how this location is well lit too, some are a little dark. I'm sure that's more on the airport or rental car center, but still. It was nice and spacious too. Thanks to everyone here for the great hospitality.