i went to Inland Pain for 10 years. Dr. Hesseltine is a good doctor, but I started going to another one of his locations and I was treated POORLY! The people who answered the phones at the Colton clinic did not return my calls or forward my messages. for all locations you must go thru the Colton office for your calls. They use Physician's Assistants for locations other than the Colton office, which gives them the authority to demoralize you. Staff need to be trained how to deal with people who are in pain, and know that medication only alleviates some of the pain. PA's need to work to be more friendly with patients, as each person has their own challenges on top of fighting through their pain. read more

I work two Jobs, Never ever failed a drug test, I got yelled at by some girl who I am sure is half my age saying that I have to do the drug test or ELSE! I do not fail to so the test, Its just that I have a very tight schedule. I have a chronic illness and have two bulging discs on my spine. I get mild pain medication yet I get treated like I live on the streets using Fentanyl. You have a higher chance of getting attacked by bear than getting someone to answer the phone at this location. No one cares, they also lie. Ive been told "we have a high level of callers" yet all the times I have been there all you hear is the staff speaking about personal things, never saw anyone answer the phone. I have never seen more than two people waiting which Is why I like coming here, Its not a bus office. I guess that is why they are not busy because people leave. Its day 2 plus and still no call back or my received my refill, they make me hate my condition even more. I filed a compliant to MEDICAL BOARD OF CALIFORNIA. I miss two days of work. This is not the first office to ignore patients, at least other places call you back. read more

Hesseltine Andrew W MD - This is only on part of how many times Ive called. - Doctors Near Me - Colton, California

Dr. Hessel team is extremely friendly takes plenty of time with his patients and is very knowledgeable

Dr. Hesseltine and his amazing staff have taken care of me for about 15 years now. My pain has been manageable with medication and various procedures. My insurance isn't accepted anymore, so I am a cash pay patient now, but it's worth it. Don't want to go anywhere else. read more

I love Dr. Hesseltine, but his front office will not answer their phones. Been trying to get an appointment for 3 weeks. I'm not a new patient. Are they even still open? read more

Had my consultation on 10/24/24. PA sent request for auth to the auth dept. As of, 12/6/24, insurance has not received the request. Have tried to make contact via VMs, chat, and emails, with no response. read more

Dr Hesseltine was great, but his physician assistants are not thorough and front desk help is terrible. One lady answered the phone and when I said this was my 7th call about med refills she said "and you just want your drugs" not realizing I don't get any narcotics. In addition the physician assistant Javier Felix refused to fill my depression meds knowing I couldn't get in to my primary care doctor . I left messages regarding this with Tessa 9/10/24 and Sarah on 9/11/24 and 9 /12/24. Don't waste your time with this office. read more

I I used to think highly of the facility, Until I needed help from front desk staff. 4 different people left my issues unresolved and dismissed. I asked for a manager more than twice. . I lost all faith in them. read more

Due to extreme unrelenting pain and radiation, I was scheduled for extensive lumbar spinal surgery (L-2 to S-1 decompression/fusion). Two pre-eminent spine surgeons (Cedars-Sinai and UCLA) agreed that would be the proper approach. I Saw Dr. Hesseltine on an urgent basis. After reviewing records and radiology and thoroughly discussing options and expected outcomes, he recommended an epidural steroid injection targeting the left L-4 nerve root. Staff was wonderful regarding scheduling, and the procedure was brief and painless. I experienced significant relief almost immediately. Thereafter, the residuals of minor pain and peripheral neuropathy continued to improve. I am 4 1//2 months post procedure, and was able to cancel the planned second injection. I am beyond pleased with the care and treatment I received. Follow up physical therapy has me on my way back to the golf course! read more

This is the worst management of health care I've ever Encountered. I spoke with other doctors and nurses about IPM and none of them could give me anything positive about them. I sat in the waiting room listening to everyone complain about the service they were given and they all were saying the same thing! 1. A business that has at least 4-locations should have more than only 1-phone. Hold times greater than 30min should not be allowed. An option menu only organizes the calls. It does not help the hold times. Or the disconnection problem. 2. Patients should never need to call if they have already had their monthly appointment due to scripts not being sent Or pre authorized request not done. 3. Staff should be on the same page, one person tells you one thing and another something else. 4. No one ever calls you back even when they say they will. A call back goes a long way. Especially if you're working on a certain issue. 5. After a long hold time you may get disconnected then they should be called back. 6. Because we were on these drugs, we shouldn't be labeled as a drug addict and we should not be treated that way. I have witnessed all these problems first hand and it hasn't changed for years. We the patients have an enough in their lives to deal with. Most of us are in chronic pain, we are only trying to get some type of quality of life but by having to check up on a business to make sure they do things so you can get that quality of life should not be acceptable. I do have to say that Erin has treated me with respect and patience, she listens to me and addresses my concerns and always tries to answer any of my questions I have. I have always been honest with her even when I have done something wrong. I understand that each patient is different and the staff needs to understand that too. I didn't ask to be on these drugs. Doctors put me on these drugs, so we shouldn't be treated as an abuser. read more

I had a cervical fusion back in 2019. I was referenced to Dr. Heseltine by my spine surgeon. From the 1st time I saw Dr Heseltine him and his staff were very professional and kind. I only have words of appreciation for Dr Heseltine. Awesome Doctor read more

This staff only does what they have to and know more. You have to call to have every step done to get what you want done. They didn't send my prescription over so I went in and she fixed it to be sent to the PA to sign off and send to pharmacy. But she didn't say the PA wasn't there that day and knowone would take care of it. So had to call back again and now they are having internet problems. Really!!! Someone else should have otherized this yesterday!! read more

After years of being a patient at Inland Pain, I have switched pain clinics. I only stayed at Inland Pain due to the care PA Erin was providing me but after she left I could no longer tolerate the lack of respect, care and compassion that the rest of the staff has at this clinic. The front staff doesn't answer the phone, pass on messages or care about your needs. Refills weren't approved and preauthorizations weren't pushed through for medication approvals by my current PA, causing me to suffer pain and withdrawal. It's not fair to leave patients to suffer in pain or worse, in withdrawals. Chronic pain is a real thing and patients need to be treated with respect and understanding. We are not just a number, we are people in real pain!!! I do feel Dr Hesseltine is a great doctor and has provided me with good care. But, patients have very little or no access to him unless your PA decides you need a procedure done by him. Jamee R read more

I have been a patient here for 13 yrs I am very happy and in love with Dr. Hesseltine and Eric Song, PA, I see Eric for most of my needs as far as my meds and my aches and complaining, which is every month. I have a lower back injury. Eric helped med educate me through a special program that he help put together that consists of: diet, exercise, meditation and counseling. Now, I was a mess when Eric told me about this program and I refused to do this until one day Eric made me look in the mirror and see what was happening to me. So I gave it a try and at first I procrastinated, but I actually started participating. I even weaned myself off of a couple of pain pills and went back to work. Dr. Hesseltine and Eric Song are a great team they care about their patients. They want you to get better, but you have to work with them. I'm 70 years young and have major back problems but with Eric's help and pep talks and TLC I'm doing it! Now, the office staff at Colton: I don't know what happened, but we had a Manager there Jessica. She had this office whipped in shape. When Jessica left Colton Office all hell broke lose! If you called you were not on hold for 1 hour and then disconnected. Or 45 minutes then talk to someone just to get a receptionist to give you an attitude and put you on hold and then disconnect your call. So then here you go again calling once more. If you leave a message you expect a call back. Not since Jessica left. It's like your call went to the "Cloud" and there it will be stored for ever. It has gotten so bad I hate to call and I hate to go to the office for my appointments. The attitudes from the girls are awful. Excuse me for expecting a "Good Morning" etc., or just look me in the eyes, let me know you acknowledge I am there. Common courtesy! When you walk up to the Receptionist desk they never look up (eyes on screen) I always ask are you watching a movie or does your neck hurt? No response. When I say hello to someone passing in the hall, and get no response I tell them "ok, well I guess your having a bad day" so rude! WTH this is why I am so not comfortable going to the Colton office! I hate going to my doctor visits now. I am very uncomfortable. There are new faces, and they are so young and they treat me like I know nothing about what I am doing. I know everything about what I have been going through and what is going on with my body. If they want me to sign papers they get mad if I want to read before signing. I read everything, sorry baby girl unless you verbally explain, I read! I hate going in now, it use to be so friendly, everyone in the front would at least acknowledge you were there and you could joke around. Not now! Something has to change! read more

I have been coming to this facility for almost 10 yrs now, I literally have been through 5 different P.A's and nobody will tell me why they keep leaving. I have had numerous surgeries which haven't made me any better then before I started, I call about my medication and I get absolutely nowhere. my ins needed Info from my doctor and the paperwork was never filled out, I'm glad they're ok with leaving you hanging like thi. I have called them several times about this issue. my insurance called them and told them what they needed to do to fix the situation and they did nothing, this is pure laziness on the office's part. read more

I have been on hold cumulative in two days for an hour and 45 minutes and no one picks up the phone they called and left me a message I called back within 10 minutes and that was on Tuesday today is Thursday I don't know what kind of place they're running there but it's a joke read more

They give you meds that your insurance dont cover and then u get nothing , nobody there has any feelings at all the ladys just do there nails and gossip all day dont go there if u have any choices read more

This place is a joke. PA's have no knowledge about fixing problems just masking the pain, which involves prescribing way too many opioids. Please choose another clinic!!! Don't even think of coming to this clinic! Horrible experience! Please seek a pain interventionist instead of a band aid practice. This dump deserves less than a 1 rating....probably -5 wouldn't be adequate! Please think twice about making an appt at this s..t show! read more

He is the most uncaring jerk you will deal with. He doesn't care that his phone staff can the rudest and judgemental. He refuses to work with the Ins.company to get you the care you need. Total ass. He used to be nice before Obama care came along but that is no excuse to take it out on patients. Inland Pain Mgt is a joke. They give more pain than they help tjese days. His PA's dont2 bother to respond on the weekend and don't take messages. You have to go into the office multiple times the same day because they don't know whats what. Wish I could give negative stars. It takes an hour on hold to get a human on the phone regularly. Sad really sad how patients get treated. read more

Dr. Hesseltine....I went to him for pain management. He came into the room with an army of other "people"....not sure whether they were students or? Anyway, he is extremely judgmental and happens to be very wrong when he tags someone as a drug abuser or a legitimate patient. I had been to his clinic before when I saw another Dr. who was exactly the same. I am a person who is extremely legitimate. I've had 8 spine surgeries and I just want to live my life. Sometimes I think about just ending it. He does not care about people in my opinion. He gave me an impossible set of hoops to jump through knowing I couldn't. My local mountain Dr. used to prescribe whatever the pain mgmt. Dr.s said, but I now think they were angry that I took their advice and didn't come through to deposit my money every month. I assumed the Dr.s were working together...mine sending many patients to him and he providing advice. Anyway, he is rude, pompous and extremely judgemental. PAIN is the last field this Dr. should work in because he could care less about your pain. I am looking for a new Dr, they are so hard to find. If anyone knows of a GOOD pain mgmt Dr. anywhere in the inland Empire, PLEASE let me know at www.tbecker@insurer.com. Good luck read more

Dr Hesseltine is a very caring doctor! He & his staff do everything they can to help achieve the most humane care possible. Ins companies are the worst to deal with for any medical condition, but his staff try very hard to deal with the constant phone calls & emails to get authorization for their patients. Dr Hesseltine has been treating me for about 7-8 years & he has always been very respectful & courteous. He explains things thoroughly, he tries different medications to help with pain, suggests exercises to help your situation, he does every procedure possible to help with the debilitating pain from which we all suffer. He staff works hard to do their jobs. Pain medicine is a hard field to be in, grumpy patients, horrible Ins companies, staying on top of new procedure & medications, govt restrictions looming around every doctors office these days, but most of all Dr Hesseltine has heart! If you have a problem at all, it will be a office issue because he is so busy! There are many talented PA's in his offices so if you find one you don't get on with, try another. Being in pain is the worst kind of existence! Everyone at Inland Pain Medicine try's to do their best for their patients! These people have families & stressful lives of their own, so be patient & be kind! They will do their best to care for you! God Bless! read more

I started going to Dr Hesseltine about 15 years ago he is the most caring Doctor I know he hates to see so many people in pain and suffering he does and try's everything that he can to help u if it wasn't for him and a few of his PAs I would be in a world of hurt but he fights for what he can do for u and the insurance companies sometimes just say no and most of all workers comp I was on it for 13 years and had to fight for a lot of stuff but Doctor never let me down or gave up on me that's just the kind of Doctor he is . The staff for the most part are caring there are some that could use a little touch up in the customer service side but alot of the patients I see and hear are rude to the staff to I know it sucks being in pain but u can't take ur frustrations on other people I give Inland Pain Management a big thumbs up with a 10 read more