Service was great and staff are friendly despite the hectic nonstop crowd from the grand opening deals she relatively small drink prep area. Quaint relaxing decor with planes and wood seated areas with dividers giving some privacy between seats. Outside has similar setting as well with outdoor heaters for the colder months. Drinks are expected of HeyTea. Parking might be tough to find in the area with so many other stores and food places around. read more

Probably one of the worst boba runs I've ever had. I understand it was busy, but it should not take over 50 minutes just to get drinks. If I wanted to wait that long, I would've ordered delivery instead. After we waited 37 minutes, the staff member told us our order was only four behind. We asked again about 10 minutes later and she said she couldn't find our drinks and suggested we just get a refund. After waiting nearly an hour, that's not acceptable. Two drinks were made without anything in them because they ran out of boba, yet no substitute was offered like other establishments normally do. One of those drinks was finished 20 minutes earlier and just sat there while the other wasn't even started. On top of that, no refund was offered for the missing toppings either. It's not about the money--it's about the principle. Overall, a really disappointing experience, and I won't be coming back read more

I wish I could review the actual tea because I've heard it's great. However I didn't get the chance to as I never received my tea. The service is incredibly slow. Waited over an hour and didn't receive my drink. Over the course of that hour the service managed to make ONE DRINK PER 8 MINUTES. I'm not sure if the equipment they had was broken but they were well staffed with 4 people. This was one a Sunday I came by at 4:25pm and waited till 5:25pm and ended up leaving. The place was popular but not justified enough for the wait read more

I placed my order through the app while eating nearby to allow sufficient prep time, but the service at this location remains disappointing and frankly feels incompetent. In the past 30 minutes, only 14 drinks have been made despite having five staff members focused on drink preparation. At this rate, my wait time is approaching an hour, which is unacceptable. Will not be back. read more

Waiting for an hour just for 1 drink ?? Ridiculous!! Neva come back. Keep asking the cashier and she said it coming!? Comming where?? My number is not on the screen. They cant find my number nor my cup. Then asked to wait another 10mins to remake it. So upset! read more

Heytea - Waiting for an hour just for 1 drink ?? Ridiculous!! Neva come back. - Bubble Tea Near Me - Cupertino, California

Matcha is good here, but it TAKES SOOOOOO LONG to make your order. I waited 50 minutes for my drink.

The drinks are consistently good and the sweetness level is very balanced, but the mobile order wait times at HEYTEA Cupertino are unreliable. The app quoted a 35-minute wait, but from the time I placed my order to pickup, it took over an hour. When I checked on my order, the staff said they would "rush" it, which suggested it hadn't been started despite the posted estimate. On top of that, one cashier interaction was uncomfortable. When I politely asked about my order, she seemed uninterested, and the second time she accused me of "attacking" her. She also refused to give her name. Drinks are great, but between the inaccurate wait times and unprofessional service, it was a frustrating experience. If you're in a rush, don't rely on the mobile order timing. read more

Nice tea, and nice place! Must try! The tea is really good, and they even gave me a fridge magnet! The matcha is the best. read more

Heytea - Very good! Nice place! - Bubble Tea Near Me - Cupertino, California

I went around 1pm today on 1/22/26 because they have a BOGO for their new pistachio cloud jasmine drink. Only about 10 people in line, but two of the workers told us that it would be a 2 HOUR wait drinks after ordering. That is beyond ridiculous! I had gone for grand opening last year and even with the really long lines, the wait for drinks after ordering was definitely not 2 hours. I questioned the worker at the cashier and she said they had a lot of orders. She turned around and pointed at the stack of cups. Maybe 50 or less cups. So what? How can that take 2 hours! They may have ran out of ingredients. I didn't ask. I immediately left without ordering. It's unbelievable! I recommend that during these promotions and BOGO days: HeyTea should staff up, make sure there's enough ingredients, and deactivate the online/app ordering! read more

I kid you not. It takes more than one hour for them to complete a single drink. They have around 5 staff workers occupying the front looking like headless chickens. They even have one staff's sole responsibility is to put an order sticker on the cup. How inefficient they are as Heytea and as a boba store is a joke. read more

Heytea - Bubble Tea Near Me - Cupertino, California

TLDR: don't order in person!!! I came around 4;30PM and they told me the wait would be 15 mins. I didn't see my number on the screen until 30 mins later. About 10 mins had passed and I asked about the progress of my order and they said they couldn't find my order. The tickets never printed and I was waiting around for nothing!!! It seems like they prioritize their online orders more than their in person. If you order in person, it might get lost. I ended up just asking for a refund since I didn't want to wait for another 30-45 mins for my drinks to be made. Wish they had a better ticketing system... read more

They take waaaaay too long to make the drinks. And beware it looks like they prioritize making orders for people who order in store. I waited for an hour for my mobile order drink which estimated 9min on the app and just 12 drinks to make ahead of me. Then I kept seeing more and more 60xxx numbers getting served (these are in store orders). And just 1-2 8xxx numbers getting served. Good tea; I'd skip this store in peak times. They are insanely slow! read more

This location seems to be lacking compared to the other two locations I have visited. For starters this locations seems to be less staffed and they are not set at dedicated stations the same way I see the others. I typically see one person near the prepared drinks who is able to help customers receive their drinks promptly.. not here though. Second, I saw a few different health violations (I'm in F&B)... employee leaving the restroom in their apron. Returning to work after using their phone with gloves on. Mopping with a set of gloves on and then going to making drinks immediately without changing gloves. Dirty back counter and it doesn't look like they've wiped down in days (I came in at opening too so no real excuse). (+ 2 stars) They were however very accommodating when the drinks I ordered via the app were unavailable. They processed a refund and made me a drink still for the mistake. Had to wait around 20 minutes for the new drink. Refund was already received by the time i received my drink. read more

This place has a slick modern interior with lots of natural light, but nobody sat there because the line was weaving and looping out of the store at 4 pm on a Tuesday. The wait was around 10-15 minutes. Regardless, when we got to ordering, the cashier was very kind and helpful and didn't rush us at all. Now these drinks were really mid. The Cloud Mango was decent, the mango flavor could've been better, but that cheese foam was not for me (just my preference though). The Kale Boost Tea was refreshing and tasted like bittersweet leafy lemonade with chia seeds. Plus, the jar was cute. As someone who likes coconut, the Coconut Mango Boom was supremely underwhelming. You get hit with the flavor of straight coconut milk up front, followed by a mid-tier mango finish. This place is pretty decent, but I wouldn't stand in a line for it again. read more

Heytea - Left to Right: Cloud Mango, Kale Boost Tea, Coconut Mango Boom - Bubble Tea Near Me - Cupertino, California

Horrible wait and drinks are not made in order according to your number! It takes so long that you wish you could get a refund.

I first had Hey Tea in London and NYC and thought they were amazing, so when I saw this location opened, I was excited to go. I came on a Friday evening and did not expect it to be super crowded. People were packed inside like sardines. The order ahead on the app was not working, I think they shut it off because it was too overwhelming, so I had to order in the store. The estimated wait time was not correct and was way off. I waited close to an hour for 2 drinks, and every time I asked, they kept saying it's about 5 minutes, and it wasn't. There were so many people standing around everywhere, that I had no idea which line was to order, and which line was to pick up drinks. It was chaos. The workers didn't seem to care and wasn't too friendly. I think they were just tired. Also, that plaza was a nightmare to try to find a parking. There were hundreds of cars circling around for a while. It took me around 20 minutes to park, and about an hour to wait for a drink. The drink was not that great. I had the supreme brown sugar bobo. I think I will wait a few months for the hype to die down before coming back to try again. read more

Upon ordering, I was told it was a 15 minute wait. Thirty minutes later, I asked where my order is and they said it was actually a 50 minute wait. Maybe there was a misunderstanding but the place was empty so there's really no excuse for needing to know that you're supposed to actually order online an hour ahead of time to enjoy this tea. read more

I ordered 2 cups of drinks and it shows waiting time is 50min, what a stupid business

Worst Than waiting at the DMV...with an appointment. Been waiting for my drink for dayyssss

Workers here work really slow and just taking their time like they are walking in a park compared to other locations. I've been waiting for my drink for more than 30 mins. No sense of urgency that a lot of customers are waiting for their drinks to be served. Everything is in slow motion. read more

Stopped by HEYTEA in Cupertino for their BOGO grand opening. Staff was friendly and worked efficiently. read more

Heytea - Stopped by HEYTEA in Cupertino for their BOGO grand opening. Waited in line for about an hour. Staff was friendly and worked efficiently. - Bubble Tea Near Me - Cupertino, California

I'm a really big fan of the Crisp Grape Boom and saw that they had a Crisp Green Grape one. I had to order that since I like the regular purple one. This one was pretty good as well! They're both super cute and the drink itself was so yummy! Service was pretty nice and barista were really helpful by answering my questions about the drinks! Super duper nice! read more

Heytea - Green grape! Mango! - Bubble Tea Near Me - Cupertino, California

I've been seeing hey tea all over TikTok and haven't had the chance to come out until recently. I tried the blue coconut cloud and the coconut mango boom. We were told that it would be about a 30 minute wait and I believed it because there were so many drinks out on the counter and I could tell it was extremely chaotic. As a first timer, I had no idea what I wanted to order and I couldn't look at the menu until it was my turn to order so I felt rushed but I previously looked online for recommendations so I ended up ordering those 2. The wait was definitely very long and it seemed unorganized how they made the drinks and called them out. I feel like if they had a screen saying which numbers were in progress and which were completed, it would avoid confusion, especially because some people wait outside. Once we finally got the drinks, we tried it and i wasn't impressed with the coconut cloud. There wasn't much flavor and it didn't have a strong matcha flavor. However, the mango one was really good and I would definitely crave it and want to come back. It's hard to want to come back just because of how crazy the experience and waiting was but the store itself was really cute. If I lived closer, I would want to come there to study or hangout but it is pretty busy and loud read more

We found a hair in our coconut mango boom :/ Brought it to the front and the worker did not apologize at all and looked at us with a straight face as if this happens all the time. Also, we don't mind a long wait but would suggest a better ordering / notification system for when the drink is ready. By the time we got our other drink (cloud crisp grape), it had already melted and seemed to have sat there for a long time (even tho we never heard our number yelled). They need to cap orders or regulate the amount of orders, the amount of orders just sitting on the counter waiting to be picked up was insane (20 at least) and the workers all seemed tired. read more

The layout of this store leaves a lot to be desired with the line to order weaving throughout the seating area. The Sunnyvale location is much better. Not specific to the store, but I do think it's dumb that you can't use your app rewards in-store. Considering Heytea locations turn off their mobile ordering quite often, it makes it difficult to use my rewards since I don't live in the area. read more

Service is bad. We waited over an hour for our drink... we had to stay over 30 minutes after closing. DO NOT COME HERE IF YOU ARE IN A RUSH!!!! read more

Workers have no sense of urgency. Came at opening and nothing was on. Waited 30+ minutes and maybe had 5 orders ahead. Workers were just standing around confused. First order took 10 minutes to make.. read more

Love their seasonal drinks! Definitely on the pricey side, but service is pretty quick and store is always pretty clean despite being busy at times. read more

I'd just like to say that today was one of the worst if not THE WORST service i've ever seen at HeyTea. Completely messed up our 2 simple drinks that should've took less than 40 minutes and the employees seemed annoyed to correct our drinks. We kindly asked them to remove pistachio on one of our drinks due to my friend's allergies with nuts. I ordered a jasmin green tea with salted cream - This drink does not contain pistachio cream - yet, they still poured it onto my drink. My friend's ordered the new coconut pistachio jasmin green tea drink. She put specific instructions to have the pistachio cream on the side, which costed us extra money. Somehow both drinks contained pistachio cream. One of the employees was kind enough to immediately fix the drinks right away but when they handed out my friend's drink, it was filled less than half the cup. This immediately caught our attention but we were patient and still understanding about their mistake. Although there was no rush. I also ordered another drink shortly after ordering the first two drinks for my boyfriend. We ordered at 7:15PM for my boyfriend's drink. We noticed that it has passed an hour of time with the order number still labeled "preparing" on the tv screen. We asked the male employee again, about the order which he replied "it's not ready," without bothering to check for our order. We noticed this customer got their order way before we did, which was odd to us because we ordered our drink way before they did. They overheard our problem and kindly asked the employees for us to check on our order. Fortunately, a female employee did actually try to help with our order. She then told us that they "lost the order," and would prepare the drink immediately. ONE drink by the way! This upset us because it took them 1 - 2 minutes to make the drink after finding out they made us wait an hour+. FOR ONE DRINK! I've never experienced this service, especially from this heytea located at cupertino! What infuriated us the most is that we didn't receive an apology or compensation at all. Not even a "we're so sorry about that." Completely ignored our wait time. I will not be ordering from this place for a while because of this absurd inconvenience. The Hostetter Heytea location is way more considerate and helpful. Note - We overheard the male employee talking under his breath and said "I can't lie, I didn't even see the order." This is very unprofessional behavior!! read more

I love their jasmine milk tea with or without the cloud, hot or cold. I have not tried the other drink though coz I only drink Jasmine Except for the long line and crowd esp on weekends, its a chill place and lots of benches to wait it out. Its a good location read more

I love heytea but the wait for this location is insane. I waited a full hour for a drink that I ordered in store. I'm only going to use the online order feature from now on to avoid sitting there for an hour. Even then the app timing is a hit or miss. Coconut mango boom and the kale tea are worth it tho read more

WE WAITED AN HOUR. Please tell customers if there is going to be an expected long wait time. Totally understand that orders can pile up but allowing customers to wait for so long without saying anything is unacceptable. read more

Don't go here. Always says 30 mins wait. Turns out to be 1 hr. I am ok with waiting time of 1 hr, but be honest about the wait time. Also, too much foam. Wasn't good. read more

The organization at this store was terrible. I wasted an hour because the staff clearly couldn't manage the large number of customers. For 45 minutes they kept telling me my order wasn't ready, only to eventually admit they were out of an ingredient--something they should have mentioned immediately. We ended up leaving and will have to request a credit card chargeback. Dozens of other customers were stuck in the same situation. I won't return to this location. On top of that, the bathroom was filthy: no soap, water all over the floor, and no towels. read more

Heytea - Bubble Tea Near Me - Cupertino, California

Atrocious organization at this store - wasted an hour of my time because they didn't know how to handle the large number of customers, so they just kept saying my order wasn't ready for 45 minutes, eventually they said they were out of some ingredient (why don't you mention that 45 minutes earlier) and eventually we left and will need to do a charge back on the credit card. Also dozens of people in the same situation with us. Wouldn't come back to this location. Also bathroom had no soap, water everywhere, and no towels. read more

Ordered a single coconut mango boom. 25 minutes and at least 7 people who ordered the same exact drink AFTER ME got theirs first, I'm finally able to get my order. The mango was good, however they really need to work on their service. Not happy, not coming back, at least not to this location. read more

1 hour wait time, ordered when they just opened for the day and the drinks seemed to be just sitting on the bar waiting to be capped

I got cold foam matcha. No flavor or taste to it. For $10 I was expecting this drink to be phenomenal unless person making it doesn't know how. Anywho won't be coming back. Overpriced and crowded. read more

I went on the grand opening day for the Cupertino location, and I have nothing but positive things to say. The presentation of the drinks was stellar, and even with the long line I was in and out within 10 minutes. The environment around HeyTea is very, as there are a selection of restaurants nearby. Highly reccomend read more

Got a Cloud Crisp Grape today. The grapes are fresh and juicy, the cheezo is rich and creamy. Overall it's not too sweet, pretty refreshing.