Bought the car online. Had a clean carfax and supposedly no damage. Car arrived with scratches all over it, after market door and bumper from a collision. I also paid for tags that never came. I ended up going to the dmv and getting them myself and was never reimbursed. Car also arrived with transmission issues. They said it drove fine when they put it on the truck. Only offered to pay half to fix it when I threatened to send it back. STAY AWAY!!!! read more

this place is hot garbage plain and simple STAY AWAY their cars are horrible the woman literally curbed one of the wheels while I was buying the car cmon now such idiocy their customer service is garbage too, their service department is free for a reason more garbage horrible just horrible in the process of tryna get rid of the car I got I don't care if I lose the money I just want it goneeeeee read more

Typical dealership , I walked in and all the piranhas swarmed in ti make their sell . A week later after having the car it's started giving me electrical issues and when I called them back for assistance of course NO ONE was able to help me . They just told me to go to the dealership when the model is from to have it fixed . Never again read more

Where do i begin..they loose my liscense, must of waited over an hour for a quote on my car, it was 5k less then every other place..not one call from the salesman about the liscense..have called twice it gets sent right to v.m..talked to a operator, starts laughing, still no apology, she could of cared less, maybe said 3x i can barely hear u. She comes right back on..read the reviews never thought it could be this bad, i was wrong.. read more

Don't waste your time going to this place. It's just a mess. I called before going to the store to check if the vehicle was still available, I was told by Raul Gonzalez that the car was there. I drove to the store (keep in mind I live 40min away), then I spent almost 2 hours at the store, from making an appraisal of my vehicle to signing papers to test-drive. Then we took the van to where they keep the cars (10min away), just to find out after all that the vehicle was sold. What a waste of time! read more

Thank you Hgreg team for making my car buying experience nothing but pleasant! Having had horrible experiences at other dealerships I have nothing but positive things to say about the Company and the gentlemen who helped me! Thank you Gustavo and Joe for making sure all my expectations were met, your patience explaining every detail during the financing process and making sure my car was 100% safe and best shape possible! I've never been more excited to drive in the horrible Miami traffic! And can't wait to be back when my dad comes to purchase his car! read more

If 0 stars was an option I would have chose that! After buying I was treated very poorly. I noticed my car needed work just a day after purchase and my salesman acted like he had no clue who I was when I called him with my concerns. Hgreg and it's staff ensured me they would fix the car to my satisfaction but it's been more than a week, they still have my car and I get the run around like you couldn't imagine when I call for information and I've been very patient. The customer service at this location is the worst I've ever experienced. With the amount of money individual customers spend with them it is absolutely disgraceful and they should be shut down. read more

STAY FAR FAR AWAY FROM HGREG. I'm hoping I can save someone's life by posting this so you or a family member doesn't buy a car from them and end up in an accident like my fiancé did. My fiancé and I went to Miami's Hgreg to purchase a BMW. He liked two (2011 and a 2009), but ended up choosing the 2009. We picked up the car today and within 2 minutes of driving off the lot, the car overheated and shut down, luckily I was following right behind him so he wasn't stranded on the highway. It turns out there was barely any coolant in the car and the fan Didn't work. We went back, complained and they offered us the 2011 for a little more monthly and after some haggling we took the deal. Long story short, since we were supposed to drive back home to Tampa that night, I was very nervous that this car was going to have problems as well and insisted that they do a basic inspection on the car today (even though they say they already do that when the car comes into the dealership) and they agreed to do one that day. They also say in the paper work something about each car gets an inspection before selling which they lied to us about inspecting the first car as the coolant was almost empty and the fan wasn't working and the second car had serious problems as well which I will explain below. We picked up the car and started heading to Tampa. 45 minutes to an hour in, about 5 of the warning lights on the dashboard turn on. He was following behind me and we also realized that the speedometer was off on his car and the RPMs were off as well. We assumed something with the computer must be wrong and at this point we are already almost to the long highway so we figure that we will take the car to get checked out when we get home. About an hour after this ( I watched this happen in my rearview mirror) his car drove over a small puddle in the road and completely lost all control and traction. We were going about 75 and his car was going straight and the car was acting normal when all of a sudden it spun out of control in an instant to the left and plunged into the sloping grass median (probably the width of an 8-10 lane highway) and flew across the OTHER side of traffic and ran slammed into the bumper. The car was totaled and by the way, no airbags went off either. So those weren't working. Thank god he was okay, but if this had happened on a bridge, or at a busier time of day when more cars, it is very likely that he and other people could have been very hurt or killed. This is a HUGE deal. Both problems with the different cars were because of complete negligence of the dealer and because the false promise that the cars were mechanically checked out and safe. We've called the dealership and they refuse to take responsibility for this. Also, it's been weeks and the car insurance that was provided at Hgreg is refusing to return any of our calls. WHATEVER YOU DO, DO NOT PURCHASE A VEHICLE FROM HGREG!!!! read more

Beware, they will scam you. I left a refundable deposit of $1,000 on a car. Afterwards, I was told that the car options listed on their website are wrong (car does not have those options). They would not lower the price. I cancelled the sale and asked for credit on deposit. I called and emailed several times, and they keep saying they will look into it. It's now 3 weeks later and I have involved my credit card company and filed a fraud claim against HGREG. Worst service and scammers! read more

Our company purchased a 2013 Toyota Sienna van on March 11, 2014. The listing online looked awesome but once received we were very unhappy. The vehicle smelled from vomit and took a long period of time to get rid of smell. We also purchased this vehicle as a 8 passenger van. When we received the vehicle the van only had 7 seats. We called them up and they said its not our responsibility. We paid this company money to drop off vehicle to our location. We asked them to split the cost for the seat which was $1,100.00. Again, Sorry but we cant help you. They offered to take van back after many calls but would not reimburse our out of pocket expenses for heavy cleaning and transport fees. I am not a happy customer with these guys. We found them under carguros.com. A wonderful website but vehicle information was all wrong and customer is made to suffer.. Regards, Michael G Diversified Auto Sales read more

I dont know what happened to Harry but I have called a few times...and left a messages. Hope you guys figure the business out...

STAY AWAY! Go ANYWHERE else!! This place is an absolute joke! The sales floor is a complete circus of confused, under-trained, and rude/pushy sales people, and getting assistance is nearly impossible unless you're as rude as their staff is, and just push, shove and yell. Their lot is entirely too small for all the cars they have there, and many are parked so close together that you can't even get to them to see if they are what you're looking for. In fact, many of the cars were actually bumped into the car in front and behind them, causing damage to the painted bumpers, which shows complete lack of concern for the cars they are selling. Once you purchase a car, which will take SEVERAL hours (we were there from noon to long after they closed on a Saturday! Almost 9 hours to finish the purchasing process!!). This is, by far, the longest amount of time I've ever spent buying anything, and I've bought and sold many homes and complex businesses, which we all much easier and more professional than buying a car with cash at this ridiculous place! On top of that, we purchased our car over 2 MONTHS ago, and we STILL have not been able to get a license plate for it, and have been driving around with a long-expired temporary dealer plate. We have made 19 calls to the dealership (all documented), and every time we get the same story of "the person we need to deal with is not available now." Don't bother to leave your number, because they have NEVER called us back even once, and even our salesman, who we happened to reach once by pure luck, told us that it's really hard to ever reach the title department, although he didn't know why. Makes me think something very suspicious (possibly illegal?) is going on at this dealership. STAY WAY from this place, unless you just really want endless headaches and hassle! We would have been much better off with CarMax, even if it cost more money, so we definitely will NEVER be back, and we will alert everyone we know to stay away from this circus of crooks and amateurs! RUN! STAY AWAY! read more

Go and see Dayron Ruiz he is a really good sales man he really help me a lot that guy is the best helping other to choose the right car etc

I just want to give a special thanks to all the staff at aggregate.com in Doral. The front desk was welcoming and nice. Jose Guilarte was welcoming, professionally and informative. He really made sure he was "With me till the end" as he warmly put it. Roberto Felipe was fantastic putting everything in perspective for me and the finance manager Jose Biggot was more than helpful and patient literally sketching things out for me for a better understanding! Finally Amanda at insurance made sure to find the best insurance and reassuring the whole process. From start to finish you will have a wonderful experience here. The constant checking in of the staff makes you feel like they are really there for you. 20/20! Not to mention their selection is bountiful and I am more than in love with my SUV! Thanks again guys! read more

Hello, My name is Daniel Hernandez, I am not pleased to be writing a complaint letter, but this is the worst customer experience I have yet to encounter. I purchased a vehicle from the doral Miami location on 12/27/2020 and purchased a 2017 cadillac XT5 and made a large down payment of $9350 for a car priced at $24k. Immediately after leaving the lot, the engine light came on, called the store servicing department, and told them the issue immediately, then my AC stopped working so I brought the car in. I waited patiently to get the work done and even made two trips because the part that was needed had to be ordered. After getting my car ac fixed, I still had the engine light and when I call the service department, they told me that it is because the "computer needed to be reset" which is not a big deal and then next thing you know my car will NOT turn on. I had no choice but to get the car towed to my local Cadillac dealer since it could not drive, the Cadillac service department at Bayview Cadillac to be specific. Bayview Cadillac technician by the name of Paul Barresi was able to confirm that the reason for my engine not turning on was due to screw from the AC that was lodged into the engine which damaged practically and totally to a $18k repair job which voided the factory warranty that car has. After many phone calls I was finally able to speak with TORREY LUNN the general manager at HGreg Doral, for almost 3 weeks without a car Torrey and I have been texting to try and work out the repair as he conveyed to me that they will be willing to "goodwill" and pay for my engine repair, also keep in mind I have NOT even made my 2nd payment yet. Finally the Cadillac service department was able to give a wholesale cost for the repair and totally to 9k in cost and Torrey calls me to let me know that Hgreg will credit me $5,500 in to pay for my repairs that were not my fault, I let him know that this was unacceptable and asked him why did waste all that time if you were not going to cover the whole repair? He was insistent on having the car towed to another mechanic to do the repairs to get a better cost, which is super inconvenient to myself because then I would have no choice but to pay $1795 to bayview Cadillac for the inspection and labor it took to determine the car's issue and that it was OUT of warranty. The Hgreg customer servicer manager did not even return my calls or email (Mateo Baute) Monday 03/15 and Tuesday 03/16 the general manager of doral locationTorrey Lunn did not return my calls and or text messages which were simply asking for the corporate office's information. Now the insurance company is unsure if they can payout my insurance claim because Hgreg did not give me a receipt or document showing they performed service on my car. I might have 15k loan and no car because of HGREG, please BEWARE! Livid is not a word to describe how I am feeling, I have no car to drive right now, still paying my car payment and insurance and still no resolution. read more

My old honda eventually gave up on me - it served me well for several years but it finally got to the point where it was no longer economical to repair. Sigh! Looking online, I found a great deal at HGreg on a Ford, 30k on the clock, just over a year old. I honestly thought it was too good to be true and there had to be something wrong with it but I figured I would try my luck - nothing ventured, nothing gained! Long story short, I'm so glad I trusted my instincts. The car drove like a dream, and my dad, who is as suspicious as they come, checked it out from top to bottom and even he was well, I won't say happy cos he doesn't do happy, but let's say he wasn't frowning which is about as good as it gets with him! A month later, and my shiny newish car is still putting a smile on my face. read more

This car dealership is full of swindlers. They try to force GAP insurance on you to pad the deal for the dealership. After printing the contract, partially signing, I refused to accept GAP insurance. I was told it was required by the lender -despite the contract clearly stating it was NOT required by the lending agency. This is not my first car purchase, I know IT IS NOT REQUIRED. Especially not for an additional $1200, not including the accrued interest. I agreed to sign and stated I would have attorney friends review this because I knew it was illegal. Finance agent Chris became belligerent and hostile at my refusal. He called an additional manager who had no idea what he was talking about, but kept reiterating that, "He wanted his customers to be happy, so I should go elsewhere if I didn't want to buy the GAP." They both then say I was never approved. What!!!!So the contract I was just signing never existed? The green check indicating that I had been approved on the computer screen you turned towards me-are we pretending it now isn't there? Needless to say, they refused to sell me the Jeep Grand Cherokee I'd driven three hours (one way) to purchase. Apparently, they didn't feel comfortable doing the deal because I refused to purchase GAP insurance. As an addendum: DO NOT use CARFAX as a guide on whether the vehicle has been in an accident, request the Car Checker report, which is more accurate. CarFax DOES NOT list every accident and can be slow to update. Years ago (when they were more reputable 2012) a salesman disclosed the pricing at HGREG indicates whether the vehicle has been in an accident and whether it is listed on the CarFax, based on the last digit. I'm not sure if they still utilize this formula, but if it the last digit of the price was an '8' ($19,998), it was in accident, if the price ended in '7' ($29,997), it WAS in an accident but that accident was NOT listed on CarFax. read more

Do not buy a car from this location! The staff and manager's attitude is terrible. The sales people took a deposit from my husband for a car and turned around and sold the car to someone else the same day. The staff never refunded the money, while stating they did over and over. It's been over a week and the credit card company said Hgreg never refunded the money. My husband and I was discriminated against because we are African American. Not to mention when the manager saw my husbands paystub he asked "does he really make that amount of money?" This company is racist towards African Americans and they are scammers. Also the manager said Hgreg would not be able to sell my husband a car because "he think that he is buying the car for his wife and by law they can't sale a car to someone if they're buying it for someone else". Meanwhile I was there with my husband and he said over and over the car is for him. WE ARE MARRIED!! We live in the same household and we are legally married everything that he owns is mine and vice versa! These people are nuts and clearly do not know the law! The list goes on with the amount of lies this company told us. They need to investigated on business conduct and discrimination against African Americans. A business like this should not exist in 2022. read more

Thank you, thank you yelpers! You saved my family from an absolutely miserable experience and a waste of time. Saw a nice Land Rover at a decent price, emailed an interest. Phone calls and emails did not stop from them. Wife had planned to drive down two days ago and buy the car, but got sidetracked with something else. I read the reviews and told her "do not go unless your positive they have the car!" This lead to a huge runaround and serious deflection from multiple salespeople. THIS WAS CLEARLY BAIT AND SWITCH! Get you in the dealership, sell 2nd choice. Anyway, with so much crap from them, she asked for a picture of the car, with someone in front of it, not some stock photo. If they could provide, then she would come down with cash to purchase the car. While we waited for Chris to get to work and take photo, I continued to read the reviews throughout the internet. As a result of further reading I determined these people were truly scumbags and I did not want to do business with them at any cost. Finally, minutes ago we get a text: "another salesman has the keys for an out of state sale!" Dirt-bags!!!!! Add me, a 56 year old business person, that's been through a lot, to agree with you yelpers.........do not walk, run from HGreg!!!!! read more

This place is a zoo. They rush you to pick a vehicle and get out. I bought two from them a week ago and I'm still waiting on the cash back. Getting them on the phone to take a look at the situation is a night mare as they transfer you about 50 times and before you know I.T you have been on the phone an hour still with no info. You are literally just a number there beware one of the vehicles even had bullet holes through the seats and they wouldn't do anything to help read more

The worst. 3 different guys said they'd call back about a car I wanted and not one did. Is this a way to run a business?

Don't buy any car from this place. I had issues with my transmission and they put a new one in but they lied to be about being a band new one from gm but it was a rebuilt. When I got the rebuilt one one of the staff members told me that I had a 6 months warranty. Then I start had issues at the 5 month mark I'm having issue with it and they told can't help you. All of the people are liars and don't care about vehicles or the customers. Be careful buying a vehicle from here. Now I have to buy a band new one for my vehicle. read more

I bought a car online from Hgreg.com which was the first time. I live in Texas and I must say this has been the worst car buying experience. Francisco is a total joke of a car salesman, dishonest and not a man of his word. Every time I had to be the one calling him and hunting him down to get what I thought was a good deal, done. I should of followed my gut feeling which was telling me there is a reason why I had to work so hard to get the deal done on my end. Sad thing is I had all the financing in place from capital one, all they had to do was complete paperwork and send to me. This was almost a 4 week process of me having to call him every day to get a response. Then when he would call it was like 2 am and he was obviously out partying and butt dialing me. Once I got a hold of him and was threatening to leave and change plans, I got answers I was needing. When I arrived to dealership, I was very taken back by the condition of the car which wasn't reflected online. After a 18 hour trip from Texas to Florida I was very upset. The car had a rear fender hanging off (they Glued it back next day) picture didn't reflect. The carpets were missing, which was shown in picture. The gear shift knob was missing in which was in the picture and was told this is normal. I was upset that the car was on less than 1/4 a tank. When I asked I was told that is their policy. Once I left, I drove about 20 minutes and had to call back because the car was shaking so bad, the check engine light came on and at that point, I felt like I bought a lemon. Long story short, I had to pay for a hotel, stay the night so it could be looked at the next day. Why they would not have a car checked and ready knowing I was coming from 18 hours away. This dealership is sketchy. I have been calling for the part that was ordered (gear shift knob), and because my temporary license plate has expired and I have been asking for my plates. No response. No refund on hotel stay either that was promised. DO NOT BUY A CAR HERE, especially if you are from out if town. Francisco is a joke, he talks a great game but can't return a call, can't make things right. I have given them every opportunity to make things right and they haven't. I know you can't buy a used car and expect a new car, but somethings should have been taken care of, especially if the pictures reflected otherwise. read more

DO NOT BUY A VEHICLE HERE. Their large selection of vehicles cannot offset a poor purchase process, non-existent customer service after the sale, Inaccurate title information, and poorly maintained/inspected vehicles. Poor purchase process: It took 5+ hours for a cash purchase. Non-existent customer service after the sale: HGreg refused to provide the title at the time of purchase, insisting that an online title service be used and stating that the title information would be received within two weeks. After nothing was received in this timeframe, I left dozens of unanswered messages at the dealer (phone, email, IM), which were either ignored or routed to voicemail. It ultimately took almost 3 months before title paperwork was provided. Inaccurate title information: When title finally arrived, it showed the vehicle had more miles when HGreg purchased it then it did when they sold it (not disclosed at time of purchase), so the title now states vehicle mileage is unverified, reducing it's value. Poorly Maintained/inspected vehicles: While I knew the vehicle needed new tires when I bought it, it turns out the vehicle also needed significant work (calipers, rotors, brake pads, and a even a wheel hub assembly) to be restored to acceptable driving condition. In addition the large trim piece across the entire windshield blew off on the drive home from HGreg almost causing an accident. Upon arriving home, I found another trim piece was only held on by a single clip. So, buyer beware, as the HGreg inspection is clearly inadequate. read more

So they had a car that caught my interest, I read the Carfax and I understood the accidents the car has been in. So I get there and they are very friendly. I go check out the car and it looks great at first. Now of course they want to make a sale, of course they want you to buy a car. So I would think that the cars have been looked at and cleaned before putting it for sale... so the first then I noticed were the drivers side interior door panel, it was covered in some yellow dust or something. We pop the trunk, the liner was all flipped around and missing the plastic pins to hold it in place, the seats were dirty, the floor needed to be vacuumed, it was missing a rear view mirror, and the headliner was a few slices. I go to drive the car and I hear something like metal on metal rubbing every time a right turn is made. Crazy part is that they acted like missing the rear view mirror and the odd sound turning was completely normal. So yea, I guess the terrible feedback is true to their reputation. They're very nice don't get me wrong, but not a great place to buy a car. I'm sure some cars there were taken care of before being put for sale just be careful when choosing. read more

I am a military service member that recently deployed. Prior, I was three days out from leaving and I went to each Greg, the Orlando Doral location to purchase a vehicle for my daughter, before I leave. The salesman Carlos was amazing. But all interaction I had after him, was horrible. I received a vehicle with a half-dead key fob that completely died that evening. At no time did anyone at the dealership allow me to start the car myself (thought it was a nice gesture but was a cover up) Also after further inspection 3 of the tires were beyond eight years old with dry rot on the insides. Upon putting new tires on the car I also found that the front brake pads were next to "metal on metal" which is a safety hazard. The finance manager sold me on $2000 worth of gap insurance that I did not need which I am canceling now (I put a large amount of money down in the first place) Canceling, as I am deployed, forward. Trying to communicate with the sales department has been next to impossible, all phone numbers go to a "full mailbox that isn't accepting messages". This was a huge inconvenience and I was treated very rudely when I spoke to Sales Manager "Danny". I do not want to be too long-winded but I will say I believe that all management in the HGreg Orlando Doral location should be internally investigated and trained, possibly relieved from their positions. I have never experienced such behavior and what the finance guy did was next to "white-collar robbery". Even now they are dragging their heels on my GAP warranty cancellations. This is a horrible representation of Hgreg. Respectfully, Cameron read more

Terrible attention, they make you pay the initial fee before, then they tell you that the purchase is not appropriate, and they do not want to return that money, also the staff and the financier are cunt and spoiled terrible experience I would not recommend anyone to buy in that place! !! read more

This place is terrible. There prices seem good but Over priced in the long run. They are unprofessional , selfish ppl who take advantage of people. Go somewhere good. read more

One of the most sketchiest businesses in Florida. They present what looks like a deal, then with all their fees added, you end up payin more than average. They don't follow up, it's the hardest thing to get one of them on the phone to follow up, they constantly transfer you to different departments. Just a mess, I would save myself the headache and find another dealership. read more

Worst experience ever. Traded in my wife's car. Ipad was left in her car and was stolen by an employee. Video footage showed that employee took ipad and tracking on ipad also showed it was last on at their dealership. Still nothing was done by managers. So if you think about trading in your car make sure you don't leave anything behind because they have thiefs working over there...I will never do business with them again! read more

Loud music playing making conversation difficult. No cars to look at. Must sign a one page contract stipulating which car you want to look at and test drive. Assuming all liability in case of an earth quake in China or other mishap. Then they will drive you a mile away to some secret location where supposedly you can finally see the car. Twenty or thirty very young sales people around, three customers. The place is a joke. Refused to sign the contact and left. read more

Auto buyers beware. I purchased a car from here one day and had to take it back the very next day because it started making noise. When i dropped it off for them to try and correct the problem, it took a week for me to get the car back but when I picked it up I noticed that the problem was not fixed so I took it back again and again and again and this went on for a whole month but they could not fix the problem and their solution was for me to trade the car back to them and they would give me what I paid for the car, run my credit AGAIN, choose another car but $4000 would be added on top of the new car because finance charges and i would be paying more money a month. This was a very bad experience for me and I would Never refer anyone to this dealership. Now I'm stuck with a bad car and i have not even made my 2nd monthly payment and i wish there was an option for a half of a star. read more

Extremely bad for Internet and out-of-state buyers. They are not truthful and both advertise and promote items that aren't included with the vehicle you are reviewing for purchase. They also do not disclose known issues with vehicle, such has seatbelt are broken and are not usable. read more

Please do not even try this place They basically robbed me. I bought a car and payed upfront. In the evening when I supposed to pick up the car, they told me the car was sold. When I asked for my money, they said that they already deposited the check and that would take them one to two weeks to get it back, so they did. After an ordeal with managers and dozens of calls and emails I recovered my money Worst experience ever!!! Please don't hurt yourself! read more

Shady. Lied about carfax details after vehicle was reported in an accident. Throws a pen in front of me and says "sign" without me agreeing to anything. And made me feel stupid when talking about my trade in and what price I was looking to stay around in my purchase. Some may chalk his tactics up as good sales techniques but he didn't get a sale from me nor will he ever get one. Drove somewhere else and got a much better deal. read more

H Greg.com Review Used car dealer, Doral FL Beware!! When you decide on a car, make very sure you are getting the options they advertise online and in the brochure they create for the vehicle. In my case I was told in writing that my pre owned Mercedes E350 had REAR VIEW CAMERA, BLIND SPOT ASSIST, REAR PARKING AID, and a few other options. I bought the car and drove it home and took out the manual to see how to operate the options I was unfamiliar with. I soon found out the car did not have those options. I called the sales manager Carlos who checked with his manager and their response was bring the car back and we will give you your money back. I love the car so that was not an option but it doesn't seem fair that there was no compensation at all offered. It seems like this must be a common occurrence at this dealership. Art Athanas read more

Where to begin.... Yes they have very affordable cars that is the good part. We knew exactly what car we wanted going there, drove 2 hours to get it. We had set an appointment up with a rep and based our time on that. Well he wasn't even there and nobody had any knowledge of us even coming. Waited about an hour for someone to kinda help. He then had us and another couple he was working with. So we got about 20 mins of the first hour of his attention. We spent a total of 6 hours there in all!!!! We had a check and knew what car so that wasn't a factor. While we were waiting for who knows what he would say just 10 more minutes, for 5 hours we heard this! We started calling him 10 minute tony(tony was his name) unbelievable. We have had issues with the car and they could care less about you after you leave that lot. I will never recommend anyone go here! read more

J.Z. from HGreg Finance is a dishonest employee. He said he he was acting on the customers best behalf, but ended up running my credit several times for no reason and hurting my credit score. He gave me a quote on my interest rate but when he gave me the paperwork the Interest rate doubled. J. calmed the computer froze up and that is how the the error occurred. He ended up not closing the first higher interest rate loan and running by credit again with another credit union, now creating two loans for the same car. A month later I received a late payment notice on a first loan, the loan that I never received. Numerous contacts with Jose and one with his supervision, promised a resolution by J.Z. but it never happened. Today I was notified my credit report took a hit and my credit rating went down 100 points. Never will ever use HGreg for any service. Run away as fast as your can from HGreg. read more

On Wednesday, 5-17-17 my husband and I went to search for a used 2007 white Ford Sport Track they had available. We fell in love w/it and wanted to purchase it, however, the miles indicated on the dashboard was 125,380 and when we read the car fax report, it was noted that it had 197,380 miles. This was a RED FLAG. We asked the Sr. Manager the discrepancy on the miles and he had no explanation. In other words, they were selling a vehicle w/less miles than noted different on car fax. Had we purchased the vehicle w/out noticing this would of been definitely a class act loss suit for selling vehicles with less miles than reported. After numerous hours waiting, we decided to leave. Can't rely on a dealer that has no explanation on the difference of mileage. BE CAREFUL, read your car fax before making a decision. The store itself was busy. we were there for hours. Purchasing a home is a faster service, buying a vehicle would take a whole day. Left very disappointing and very frustrated. Shame on them for selling vehicles w/different miles indicated on the dashboard of the vehicles and different from the car max. this is the vehicle: 2007 Ford Explorer Sport Trac for Sale in Doral, FL 125,380 miles $6,995 Estimated loan payment: Get Payment 2007 Ford Explorer Sport Trac Location: Doral, FL VIN: 1FMEU31K47UA31004 Mileage: 125,380 Transmission: 5-speed Automatic Exterior Color: Oxford White Clearcoat Interior Color: Light Stone Engine: Gas V6 4.0L Drive Type: RWD Body Style: SUV Fuel: Gas MPG City/Hwy: 15/21 Vehicle Trim: 2WD 4dr V6 XLT Certified Dealer Free Carfax® Report read more

We change our cars every 6-12 months. There is extensive competition in South Florida. This is a franchise sized dealership with very poor lot organization. There is basically no parking. The inventory arrangement is too close together, you cannot walk between vehicles. This allows customers to sneak around and open doors, slamming into other cars and causing dents. Most vehicles have door dents. The online advertised inventory is not updated correctly, advertised vehicles are not all available. I personally visited this dealership with 4 vehicles in mind. Only one of them was still available. Sales person was Kenneth Alvarez, he was very professional and welcoming. We give him 5 starts. He was very prompt and informative. Went out of his way several times to accommodate us. We got a good deal on a used car based on its year, mileage, options, and current condition. Though there is no reconditioning done, the car is full of door dings, scratches, paint chips, tires are bald all around, oil is pitch black and watery, thumbs down for that. A clean CARFAX report was provided, though this SUV had been involved in a front end collision and this was not disclosed. You will pay a $899 dealer fee, this is understandable when the sales pricing is competitive and the overhead is obviously quite high. This fee is substandard in comparison to other dealers. Our finance guy had an attitude, "sign my papers or go somewhere else..." not transparent at all. Most finance managers are the same, but they are usually nice to you and know exactly "how to speak to a customer." Just because you're from New York, you don't have the right to be an a**hole. You can take my money nicely and it will make for an overall better experience. read more