Sadly, I was a customer for several years with this company and really did not have any issues. Fair pricing, nice crew that would come once a year to do maintenance. A week before Christmas, my boiler started leaking a bunch of water. I was hoping I could repair it to get us through the holidays. I contacted the company And asked them to come look because it was leaking quite a bit of water; they requested that I send pictures. I sent a picture and without even seeing it in person, they diagnosed it as unfixable and insisted that it needed a full replacing to the tune of nearly $15,000. I was absolutely horrified; I immediately burst into tears and explained it was a week before Christmas. Not only did they not offer financing but they wanted half of that upfront to even get us on the schedule and the rest on the day of installation. I was absolutely floored at the cold and callous nature of the company after being a customer for years. The secretary on the phone initially was fairly rude, but felt bad for me as I was sobbing and said she would call me in the morning with my options and see if we could get creative with financing; never heard back from them ever again. We ended up taking our business elsewhere, getting a cheaper price, and getting very reasonable financing. I have a lot of sympathy for the office at companies like this because I'm sure they get screamed at all day, but I just could not believe how we were treated; asking for 15 K when you didn't even lay eyes on the item is pretty crazy and asking for half of it upfront the week before Christmas is even crazier. They also could not give me any kind of timeframe on how early they could come out to my house and offered zero assistance with the fact that copious amount of water were leaking and how to manage it. Really sad customer service after so many years as a customer. read more

Hi-Ho Petroleum - My old crappy boiler before it went bye bye! - Heating & Air Conditioning/HVAC Near Me - Bridgeport, Connecticut

If there were no stars I would hit that. Horrible business and horrible office management. Our family Just switched to them and we requested a delivery and the woman on the call said we will be there by the end of week, well fast forward two and a half weeks later no delivery and we ran out of oil. We called the emergency service and got the same rude woman and told her we have a small child and our older parents staying with us so we need oil for hot water. She made huge mistake by not sending out delivery weeks prior and never apologized. Told us we would be charged extra to come out on a Saturday for their mistake. we will be switching. read more

The technician went above and beyond his repair work. I was so impressed and amazed by his diligence and dedication to resolving my water heater issue. I am so pleased they are my service and oil company! read more

We have been using Hi Ho for service on our older Oil furnace since 2021 and the person answering the phone is always nice. We recently had water coming out of the furnace, and the service person was very professional and did more than just repair the leak. We are very happy using them on maintenance and repairs. read more

I called in a "no heat" condition at 8:53 Saturday AM. I received a call at 9:25 stating that a tech was in route. Heat was restored at 10:30. OUTSTANDING SERVICE! Thank you. Gene Autore Norwalk,CT read more

I have been with Hi-Ho (4) years and I haven't had any issues with them at all! They keep calling my home leaving a message when it is time to have the maint. done on our burner! I forget to schedule it so I am thankful that they remind me! We did have a big problem with the burner one year. The inside walls caved in, and thank goodness he was able to fix it right away. What we had to pay for (that didn't fall under the annual maint. contract) wasn't unreasonable. Let alone their contract for fixed $ per gal. They honor it to the extend that if the prices go down, they charge less per gal on that delivery. It never goes over that contract price, so I would recommend getting into the annual contract. read more

I was a customer for 3 years ..then they jacked the price up on me ..I got a price from santa fuel....0.20 cents per gallon cheaper...& If the price of oil goes down ..santa will give me the LOWER PRICE ...HI HO employee very rude said I was obligated to them when I hadn't signed contract yet !!! She claimed hi ho purchased fuel for me already ......scam ....she said I was active untill Bal owed is paid ....I asked about the burner contract I paid for which starts in Jan according to her ...she said non refundable I asked about my burner cleaning. Since it's included in the burner contract I paid for ?? She said ..."your not a customer now ..we can't give you that ! ". But she had just told me my account still active ??? Rip- off & dishonest ! read more

We've been using Hi-Ho for at least 5 years and are very pleased with their staff and service.

Do not choose Hi Ho, annual service was not performed as it should have been, furnace backfired which could have cost our family's lives.

Don't ever use these criminals ! The company employs rude, unprofessional associates in their offices. They overcharge and under perform. BY FAR THE WORST oil company i have ever dealt with ! read more

My experience has been good. Other than miscalculating the timing for my auto-deliveries at the start of the heating season (I ran out dead out of oil...of course after hours and my tank was so empty it resulted in the need to bleed the lines), the office staff is very service driven. They picked up and returned my call within 30 minutes and sent me a great driver with my oil delivery within the hour. He was the best! Rather than make me wait for a service person to bleed the line, he stuck around until the oil settled and bled the line for me so I would heat right away. I like Hi-Ho! read more