IT'S REASSURING TO KNOW THE 'GOLDEN RULE' IS STILL AROUND!! Apprehension ALWAYS runs high with mechanical issues on cars! THIS time it was my tense call to John at Hi-Tech Automotive in Addison this afternoon, telling him my 'low oil level' light was on, and I could NOT GET MY HOOD RELEASE TO WORK! In his ever-calm and reassuring voice, he asked me a few basic questions, then told me to 'bring it right over' (it was a Friday afternoon, of course...) He also told me 'not to worry about it' and that he'd be able to take care of it. (A feeling of relief was already surging thru me....) I'd received his voice mail a few minutes earlier, and was just a tad concerned. (Why 'just a tad', you may ask??)-- Because I knew I could ALWAYS get ahold of him....either at the shop, OR on his cell, OR at his home if after hours, because THIS is a guy that never leaves you stranded, and wondering what you're going to do.....stuck, and deserted, with a car problem. (LAST YEAR, it was on MEMORIAL DAY, THE SHOP WAS CLOSED, AND MY CAR STALLED, BLOCKING THE STREET--But with John's dedication to his customers, I was able to make minimum calls, guided by his voice mail, and was able to have a FLAT BED TRUCK rescue my car, take it to the shop, and have it waiting in line for the repair, which was quickly completed the very next day, WITHOUT ME EVER HAVING TO LEAVE MY OWN TOWN, about 15 miles away!! When I first stepped into Hi-Tech, I knew I was in a very special place, when I read the sign on the wall that said, "If we can't fix it, it ain't broke" (TM) (Reason being, I'm a single female, and I always seem to be driving 'beaters') Considering my present car is a 1991 Oldsmobile, and has over 219,000 miles on it, you can imagine the tender loving care that's gone into keeping it running for me, from John and his crew of extra special, highly trained mechanics! From dropping me off at a nearby friend's to wait out the lengthier repairs, to two of the guys even stopping ON THEIR WAY HOME, after work, to rescue me when I was stranded in an Addison parking lot, where they tied up my dropped tailpipe so I could get home and back the next day for the repair job--I have never, EVER dealt with a company / group of people who go so far out of their way to care for their customers!! I've been driving for over 50 years now, and believe me, it took a lot of 'weeding out the less-than-satisfactory shops' to get to how happy I'm feeling right now--an oil change and a hood release later--You may walk in John's shop with apprehensions about your car's 'issues', but you KNOW they'll be taken care of by folks who RESPECT YOU, EXPLAIN ALL THE ISSUES (even giving you a 'BEST CASE-WORST CASE scenario) so YOU have the control to MAKE ALL THE DECISIONS, based on your options, and then have the repairs done QUICKLY, and with a price I truly believe CAN'T BE BEAT!! Don't forget to say a special 'Hello' to SONNY BOY when you're there---YOU GUYS ARE THE VERY BEST INDEED--(My Olds and I plan to reach the 300,000-mile MILESTONE with HI-TECH)!!! read more

We have been bringing our many cars to John for a number of years and have had nothing but excellent and attentive service. John, Corey and all the mechanics were kind enough to look at cars we were thinking of buying (no charge!) and let us know what kind of shape they were in, which has been very important since we were buying cars for our kids. John even looked up safety ratings on those cars we were thinking of buying. They are very accountable for their work. They have multiple times stopped what they were doing when we dropped in for something that we thought was fairly minor. Just yesterday I stopped in because the van I was driving needed to be jumped and they promptly checked and replaced the battery and additionally were going to fix a broken side door part that I hadn't even mentioned. I mentioned that I would some day like to have them look at the wheelchair lift mechanism in the van for routine maintenance and John said they would lubricate it for me right now and in doing that they evaluated it for any issues. I was back on the road very quickly. John gives his cell number for you to call after hours if there are any emergency or pressing issues. Once my sister-in-law called John when she was on vacation and he diagnosed an issue over the phone! His service to his customers is his priority. He always calls with a detailed explanation for what was found on the car and gives recommendations for the urgency in fixing things. Repairs are done well and quickly and warrantied. He lets us know if parts have to be ordered, how long things will take and we always know the price before we give the OK to repair anything. If you need to leave your car and don't have a ride home they will give you a ride. Sunnyboy is so friendly and does watch over the place. I actually saw him bark when the fax machine went off. He's trained to do that, so they don't miss a fax! read more

Since I have found John and his guys in.....1999? 2000?? I have never, nor will I ever go anywhere else! I found honesty, integrity, courtesy and complete satisfaction. It is so difficult to find someone like John, someone you can trust. In the twenty some years I have been taking my cars to Hi-Tech I have never been "steered wrong" (lol) They are spot on with analysis, and never pushy about getting the repairs done, always inviting customers to go for a second opinion if they doubt the issue or question the cost. There is never any unneccessary repair suggested, and, if needed, a "forecast", like "you're probably gonna need tires before the snow falls" A car is such an intrigal part of our lives, it's hard to be without, but it helps to know when in need of repair, it's in good hands. Here's an example of one of my experiences: For many years I had a 95 GrandAm. I loved it, it was in beautiful condition, clean, not a spot of rust! (this was in 2008) Well, turns out it needed an engine, John told me he would do the work but the car was getting older, and there were bound to be more issues down the road. He adivised putting the repair money into a new/newer car, rather than taking my money to do the repair, which, sorry to say, some places might have taken. Since that time, a vehicle has not been purchased either for my own use or for use by my children that has not visited John BEFORE money changed hands, just to get his OK on the mechanics of the car. Needless to say, John has my business for as long as he is around, as well as that of my now adult children. We're quick to refer friends and family looking for auto care. If you own a car, you're going to need maintence, and more than likely repairs. You owe it to yourself to give John and the guys a visit. read more

New Driver / Used Car Although I was excited to get my 17 year old his first car, I was hesitant because I was buying a used car and I'm a single Mom. I bought it and I thought I had checked everything, until his first oil change. Luckily, the staff at my local Jiffy Lube, turned me over to the very capable and wonderful hands of the ACE certified technicians at Hi Tech Automotive. From that first phone call, I knew we were in the right place. We made an appointment and they checked the car from top to bottom. They provided estimates, detailed explanations and they even gave us an itemized list, in order of importance not cost, of what needed to be done to ensure that the car was safe for my son. For the one thing they could not fix, they called another mechanic, explained the issue and helped setup that appointment as well. John, the owner, always explained the charges and made sure that I was comfortable and knowledgeable about every fix. Chip, one of the four technicians, walked my son through several things he should know and do to take care of his first car. What a wonderful team! In the beginning, my friends encouraged me to get a second opinion about the charges / fees. I did and it confirmed my very first impression about Hi-Tech; great service, great prices, great people, great job! It's been a year now and several fixes later and my son's 98 Maxima almost sounds as sweet as my new Toyota! Thanks, Hi Tech for reminding me that there are still people in the service industry who are honest, have integrity and still believe in the importance of customer satisfaction!! read more

I've been taking my car to Hi-Tech for years, and referred countless family and friends. I've always been impressed with the level of service I receive. From routine maintenance tasks to more complex major repairs, they've consistently demonstrated a high level of expertise and attention to detail. Their mechanics are knowledgeable about a wide range of makes and models, and they take the time to explain the work they're doing in a way that's easy to understand. One of the things that sets Hi-Tech apart is their commitment to transparency. They'll always give you a clear estimate of the work that needs to be done, and they'll never try to upsell you on services you don't need. They're also super responsive, so if you have any questions or concerns, they'll get back to you quickly. Another big plus is their quick turnaround times. They know how frustrating it can be to be without your car for an extended period, so they work efficiently to get your vehicle back on the road as soon as possible. With their flexible scheduling options, you can drop off your car at a time that works for you - or overnight with the key-drop. If you're looking for a reliable and trustworthy auto repair shop, look no further than Hi-Tech Repair. I've tried other shops in the past, but none have come close to the level of service I receive from these guys. Give them a try, and I'm confident you'll be just as impressed as I am! read more

We have been bringing our vehicles to John, his son Jim, and the team at Hi-Tech Automotive for nearly 25 years, and they are hands-down the most reliable, honest mechanics you will ever find. John is highly responsive and incredibly thorough. He always takes the time to discuss any issues with us directly and performs a complete inspection to catch other things that might need attention. On top of their excellent service, they truly stand behind their craftsmanship and warranty their work. In a quarter-century of doing business with them, we've only had one single instance that needed to be revisited, and John was quick to have our vehicle picked up and the issue resolved immediately. Beyond the day-to-day maintenance, we are completely comfortable asking for John's advice on major situations. For instance, when our daughter's car needed a new engine, we were facing a massive expense and weren't sure if it was worth replacing. John gave us his honest, expert guidance to help us make the right choice. They even go above and beyond by conducting a thorough inspection of any vehicle we are considering purchasing at no cost to us. Finding an auto shop you can trust for decades is rare. If you want peace of mind, fair treatment, and top-tier work, take your car to Hi-Tech Automotive! read more

What do potato chips and HiTech have in common? Once you try them you can't stop! That's how we feel about the HiTech experience. All members of the HiTech team treat us like we are truly valued partners. The courtesy, communication and consideration of our personal needs import to everyone at HiTech. The go the extra step to make sure we have a car while ours is being worked on; they never feel interrupted when we call to check on their progress. John and the service team are experts in their field. They tackle the smallest to the largest problems we have. The are efficient without sacrificing quality for time; they recommend repairs that will save us money in the long run. As well, the support staff always puts us first, trying to assess our needs and get us the service we need. In short, the HiTech experience is amazing. The culture of HiTech values service, quality and relationship building. We are proud to be members of the HiTech family. Steve and Kathy Kern read more

Excellent Service! I had met John at a neighborhood festival and he insisted I should check his reviews on yelp. A week later my car would not start; I had Johns card and so I called. Not only did he look for what the problem was on the moment but went above and beyond to make sure my car was in good condition for the summer; performed full inspection at no extra cost and found some small details that I was already aware of. I was pleased that he was honest and did not try to make me spend more. Once he found the problem and gave me a quote he insisted on me checking prices somewhere else before I made my decision. I did not feel pressured to make a decision right there. His prices are fair and service is outstanding! I have had bad experiences with mechanics in the past and I am just so grateful that I have found the place to go from now on for any services and repair to my car. Thank you John and his team for fixing my car! read more

As someone who is a car enthusiast I am very picky when it comes to who works on my cars and the quality of the job they perform. Hi-Tech is one of very few places where I am fully satisfied when I get my cars back. Because of the type of cars I own I often bring in unusual problems that other shops would turn away. The boys at Hi-Tech seem to never give up and has even created custom tools in order to complete a repair on my RX-7. What I think is very important for most people is finding a mechanic that can be trusted. When something is wrong with your car and you need it fixed it can be so frustrating when all you understand is it's going to cost you thousands of dollars and you can only hope that the person quoting you the price is being honest. This is why I have appreciated the way John at Hi-Tech explains the problem and how he takes the time to discuss options with me. I highly recommend these guys! read more

I brought my car to Hi-Tech everyone was so professional. I brought the car in because i lost all ability to brake and i just happened to stop about a block from them when i came in and told them what was wrong they inspected my entire braking system and told me my brake lines had bkoke and gave me a quote it was a very fair price i asked if they could do the job while I waited they where finishing up a car they had already be working on. but offered me a ride home. about 3 hrs later gave me a call and told me my car was ready and they had a driver on his way to pick me up. when I returedto the shop they informed me that they had quoted me wrong and it was actually 25 dollars cheaped than origanally expected. that was about a year ago. recently I bought a project car and will not take it any where except Hi-Tech for all the jobs i cant do. read more

John is literally the best mechanic on the face of the planet. I've been going to him since I was sixteen and I will always recommend him to everyone and anyone. He is honest, considerate and truly knows what he's talking about. I went in for broken brake lights, and after a thorough inspection of my car, they found I needed a little bit more than brake lights. He got it in the best shape humanly possible, and I'm so pleased. He values people's time and money, and he's not going to waste his time selling you something you don't need. Honesty seems to be a difficult thing to come across anywhere, but he's full of honesty. He cares about his work, his customers and his employees. This man has a heart of gold and I am grateful for his skills and knowledge. Thank you always John. read more

The guys at Hi-Tech are great & their repairs can't be beat! My car was towed in & within 10 min's of its arrival I was being updated regarding it's status. John was great at explaining everything and going through best case scenario vs worst case, and the rough estimates of those. Within an hour, I received a second call telling me it was best case/cheapest (yay!). He then told me that my car would be ready in an hour. Unfortunately I didn't have a ride, so one of his guys, Jim, picked me up & brought me to the shop. He was very professional & offered some good general maintenance information. Best car repair experience ever! Thank you John, Jim & guys for getting me back on the road so quickly - You rock!! read more

John was amazing when it came to my car. I was going to another shop for a couple years and they kept my car for a full year and never solved the problem. While John said my issues stumped him a bit, and my car being 15 yrs old with 230,000 miles +, now only did he fix the alternator that I originally brought it in for, he was able to get my check engine light off, and found the problem. The other shop rebuilt my computer, switched it out, and at the end of it all I had my original computer and problems. John solved the problems!! They have the knowledge and the technology to get the job done. AND they cost less that other shops!!! Also, very fair, and wont sell you jobs that dont need to be done! read more

Trust! When recommending a mechanic, trust is the ultimate compliment. I went to this shop back in 2012 when the check engine light came on in my 1998 RAV4. I have never looked any further for someone to work on my car. John and the team never pressure me to do work by using scare tactics. John explains what needs to be done now and what can be done in the future if I keep the car until (as John says) "the wheels fall off." I just bought a 2016 RAV4 and had John and the team go over the 98 RAV4 so that I can give to my 16 year old grand daughter. I would never TRUST anyone else with the safety of my precious grand daughter. Thank you everyone at Hi-Tech for your quality work and honesty. read more

We have been dealing with Hi-Tech for a number of years. Our first experience was a transmission problem with our pick-up truck. Another shop said we needed a new transmission. John, at Hi-Tech, fixed it at a fraction of the cost of a new transmission. Over the years, John has repaired air conditioning, transmissions, and drivability problems in a number of our vehicles. He replaced the clutch in my personal vehicle, a Corvette, which I won't let anyone else touch. We rate Hi-Tech's honesty, abilities, and reliabilities at 5+ stars. We have referred a number of customers to Hi-Tech and will continue to do so. Thanks John! read more

I have been going to Hi-Tech for years for a reason. Not only do they do QUALITY work and stand by it, but they only do what is needed and do not add on other work that is unnecessary just to inflate the bill. In other words they are honest. I don't have much knowledge about cars but I know that they will not rip me off. I have recommended them thru the years and everyone that has gone there has stayed there. John the owner and his wife are great people. John has gone out of his way many times for me and always makes me feel like family. Not many people can say they have a great and honest mechanic, I'm glad I can! read more

John and his team are the only people I will trust with my car. My first car (a '99 Malibu) ran for longer than it should have thanks to Hi-Tech. I just recently went on a more than 1,000 mile road trip, and brought my current car in to the team before the trip. With their help, my trip was enjoyed without a single issue. I did not worry once about my car tackling the snow and side roads in Northern Minnesota nor the large amount of highway driving it took to get there. I recommend them to anyone searching for an honest and fair company. They are the only place my whole family will bring their car to. read more

I have known the manager at high tech for a long time through his kind services he has provided my handicapped mother for years. My mother's financial situation was always lacking and he provided as many discounts as possible for her. I fully trust in Hi-Tech to not be ripped off or have made up charges or services as you often see at other car service places. I will never go any where but to John as he is fair and kind. After all he has done for my mother through the years of service I now consider him a friend. You will not find a better car mechanic than at Hi-Tech automotive of Addison. read more

I started going to Hi-Tech six years ago. John and his staff have worked on three different vehicles for me. He always gives a complete explanation of the needed repairs and their cost before any work is done, along with his recommendations. I can also trust him to let me know if our older car is still worth being repaired. He gave me his honest opinion when I was purchasing a new car. He completes all work in a timely manner and for a reasonable price. It is great to have a mechanic you can trust. I am glad to have John and his staff on my side. read more